Uhaul had no ramp on it. What is the point of a uhaul if there isn’t a ramp and you can’t get things into it?
Robert S
Customer Reviews for Ace Hardware Of O Fallon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful. Would definitely use them again.
David SThe personnel here have always been helpful in checking out equipment when picking up or dropping off. If they had questions that they didn't know, they knew the UHaul people to contact for resolution. I am very pleased with the service received at this location.
Robert PSuper friendly and polite staff. Went above and beyond to make sure I was taken care of.
Dalvin AThe staff completely forgot to include the utility dolly and furniture pads until I went back in and reminded them. They didn't have the utility dolly I had reserved online, so they subbed in an appliance dolly, which I appreciated.
JOSHUA BI was charged double the amount of the estimate online. Why? 613 dollars to go one way 180 miles, that’s ridiculous.
Jason WWorked exactly as hoped, and the process was easy. Well worth $24.
CHRISTOPHER SEverything went well. I did have an issue with the App when I logged in to upload my drivers license, but the Ace employee helped me to finish it on his phone while I was at the store checking out. Then, when I opened the App to do my walk around, the App just kept spinning on my cell phone, and I was unable to use it correctly. I wanted to upload a photo on the drivers side that looked like it may have been rubbed against something by a previous renter.
EDWARD LAce Hardware in O'Fallon, Illinois is great. Extremely friendly and helpful staff. Renting a U-Haul truck at this location for a local move is very convenient. The truck itself was clean, though, beginning to show its age, I think 130K+ miles on it. The mini-box truck was perfect for transporting slightly outsize cargo. All in all, a very positive experience.
RICHARD SGreat service! Nothing.
PERCY SI think it’s ridiculous for there to be a fee for after hours drop off after I’ve already paid $650 to use the equipment . The application works well and we followed all the steps.
Timothy GService was great!
Jerry CVery good business who were well trained and a pleasure to do business with
NED M