The staff completely forgot to include the utility dolly and furniture pads until I went back in and reminded them. They didn't have the utility dolly I had reserved online, so they subbed in an appliance dolly, which I appreciated.
JOSHUA B
Customer Reviews for Ace Hardware Of O Fallon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged double the amount of the estimate online. Why? 613 dollars to go one way 180 miles, that’s ridiculous.
Jason WWorked exactly as hoped, and the process was easy. Well worth $24.
CHRISTOPHER SEverything went well. I did have an issue with the App when I logged in to upload my drivers license, but the Ace employee helped me to finish it on his phone while I was at the store checking out. Then, when I opened the App to do my walk around, the App just kept spinning on my cell phone, and I was unable to use it correctly. I wanted to upload a photo on the drivers side that looked like it may have been rubbed against something by a previous renter.
EDWARD LAce Hardware in O'Fallon, Illinois is great. Extremely friendly and helpful staff. Renting a U-Haul truck at this location for a local move is very convenient. The truck itself was clean, though, beginning to show its age, I think 130K+ miles on it. The mini-box truck was perfect for transporting slightly outsize cargo. All in all, a very positive experience.
RICHARD SGreat service! Nothing.
PERCY SI think it’s ridiculous for there to be a fee for after hours drop off after I’ve already paid $650 to use the equipment . The application works well and we followed all the steps.
Timothy GService was great!
Jerry CVery good business who were well trained and a pleasure to do business with
NED M