Customer Reviews for Ace Hardware St Cloud

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ace Hardware St Cloud

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John B. on

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Although the van is new, the low tire pressure sensor is on both times we rented it. The staff is unconcerned and taking no action to take care of it. I don’t like the idea of having to ignore a safety warning light, not knowing if I truly have an issue. Staff is not in a hurry to check out but they are nice and easy to get in and out of the parking lot.

jeffrey F. on

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Customer did not leave a comment.

Thad T. on

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Upon returning the truck the next day, the only person in the store who knew how to use the UHAUL computer system was the store manager. I waited nearly 20 minutes for his assistance, even though he knew I was there waiting, he was on his personal phone talking with the store owner. You would think the store owner would realize the customer comes first and the manager could have called him back. I left upset and do not think I will use this UHAUL vendor again.

Frank F. on

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Customer did not leave a comment.

Troy S. on

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I waited over 30 minutes to rent a vehicle and the store wasnt busy. The manager seemed to be the only person trained to do Uhaul transactions.

HERON E. on

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Took 5 employees for check us in and check us out. They all seemed very unfamiliar with the whole process. Will never go back to rent from this place!

Kimberley C. on

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The mobile app didn’t work, so all the hub-bub about the easy pick up fell through.

Kim H. on

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Customer did not leave a comment.

serge D. on

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windshield was full of buggs, I had to clean the van because I could not see. Otherwise this location Ace harware is awesome, very very friendly staff, the guy from U-haul was excellent. Thanks

Birdeen H. on

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My only comment is that when making the reservation, I had to give the estimated mileage for the $.69 per mile charge. When I returned the truck, I was not given credit for the difference between estimated and actual. It looks like the best thing to do is underestimate the number of miles and then pay for the additional miles when returning the vehicle.

Robert B. on

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Originally ordered at Narcoossee Hardware and it was not ready when promised had to go to Ace Hardware to pick it up. Put a credit card on file to rent but was told he would not need the card when he picked it up, also was told could just drop the key after the rental. They did not have a drop box and would not charge original card. Had to make another trip to return key and bring the other charge card since this was a school use rental and not personal. The van was good just poor communication. They also could not take the tax exempt at the store said had to do that through uhaul? Since I ordered from the store would think they could take the tax off.

David B. on

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Customer did not leave a comment.

Theodore G. on

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Ensure reserved vehicle is available and if it is not then notify the customer to allow time to make alternative arrangements. The location could have told me they had another similar vehicle as well but didn't. Seems to be a disconnect in the process.

Scott S. on

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This was a great experience. Chris at Ace Hardware was very friendly and helpful. We will definitely use this location again.

Edwin W. on

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Truck not clean, was maintained.

DAVID G. on

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Customer did not leave a comment.