When I picked up the trailer, I was concerned with graffiti on the side and a rusty rim for one of the tires. That ended up being the least of my worry as the interior of the trailer was covered with black grease, which ended up ruining my couch and ottoman. Are impossible to remove. I ended up having to return the trailer early and get another trailer from a different to finish the job. Very disappointed with my overall experience and would welcome any compensation for the below average experience.
Randy M
Azalea Wireless
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, VA 23227
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Nothing. Good customer service.
Barbara PTerrible experience. Reservation was moved across town and 3 hours later than needed. The actual person that checked me in was fine.
stephen jLocation was difficult to find, cheesy atmosphere, and no representative available during business hours. I called customer support and was told to do the return via app. Now that I completed on the job training, where's my check? Not sure if you can call self service customer service but OK. I left the truck and hope I completed the return correctly. 🤔
Dawn HThe pick up was timely and complete
Byron C