Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)

63 reviews

950 Chester Center   Chester, IL 62233

(618) 861-6454

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(618) 861-6454

950 Chester Center
Chester, IL 62233

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 10 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The people there are wonderful! 👍

Emily C 
Rating:
5.0

Off hours drop off. Good store.

Vincent R 
Rating:
5.0

Customer did not leave a comment.

mike b 
Rating:
2.0

I was told by uhaul that they would give credit for mileage due to having to pick up the truck at another location. I called the day of twice. The first person said she would look into giving me a refund and get back to me, she never got back to me. I called later that evening to see about the refund and they had no record of it, she said she would call ace and see what they could do. When returning the guy said "he was not eating the cost"

Lauren F 
Rating:
5.0

Ensure the locations are fully supplied with moving blankets and dollys. My pickup location only had 6 blankets and no furniture or general dollys. The only thing they had available was an appliance dolly that I didn’t need.

Jeffrey M 
Rating:
5.0

Customer did not leave a comment.

Nancy P 
Rating:
5.0

Customer did not leave a comment.

Dale P 
Rating:
1.0

Someone that tells u the right place to drop off I asked about him changing drop off location and he beginning of the screen and then didn't do it and the truck was missing and shifting messed up the entire time I had it

May N 
Rating:
5.0

Good night behind the counter handled himself with class and a lot of knowledge excellent job

Steven M 
Rating:
5.0

Customer did not leave a comment.

Marcy A 
Rating:
5.0

Customer did not leave a comment.

David F 
Rating:
5.0

Customer did not leave a comment.

Winferd W 
Rating:
5.0

Customer did not leave a comment.

Diane A 
Rating:
5.0

Maybe a sign inside the store to indicate where to go for the rental, minor issue.

Craig D 
Rating:
5.0

Make sure the trucks maintenance is up to date. When I went to leave the lot I noticed the alignment was way off which made the driving of the truck very hard. Also there was a service notification to update the traction control which did not allow me to use cruise control.

Kyle S 
Rating:
1.0

Not charge someone some extra fuel charge ...I put gas in it exactly where it was when I got it.... That gauge in the truck is tiny so I I know it wasn't exactly on 1/4 ...let alone no one can look and tell exactly where it is at And even if it was under...definitely was not 30 bucks worth of gas under

Justin D 
Rating:
5.0

Everything was good

DARLENE D 
Rating:
4.0

I returned the equipment early. Not sure there is any credit for that.

Gerald M 
Rating:
5.0

Returned truck with almost 3/4 tank of gas instead of the 1/4 that was required wish uhaul gave a credit for this since gas is so pricey the truck got better gas milage then I thought Also please give a shout out to the regions ma.ager Joe Smothers he went above and beyond getting me truck to my requested location

Jared C 
Rating:
5.0

Customer did not leave a comment.

Maria P 
Rating:
5.0

Customer did not leave a comment.

DARLENE K 
Rating:
5.0

Customer did not leave a comment.

bryan b 
Rating:
3.0

Return location was wrong. The ratchet handles on the dolly straps were so corroded that they wouldn't move. I had to spray wd40 on them or the dolly wheel straps could not be tightened

RICHARD M 
Rating:
3.0

NB Fuel doubled booked their uhaul which meant I got transferred to Chester. Uhaul gave a 50 dollar credit but that barley covered the mileage there and back from Chester to red bud. It didn’t account from my own wear and tear in my personal vehicle plus gas. I got screwed in the deal in my opinion but I needed it done asap.

Nicholas M 
Rating:
5.0

Nothing just knowing that we had to move out of there in the rain and she didn’t have no remorse on us at all I hope they realize how much they hurt me just to say a big thank you

Susan S 
Rating:
5.0

We had go to three different locations to find dolley but we were given $50 refund for our troubles.

John A 
Rating:
4.0

Customer did not leave a comment.

Michael D 
Rating:
4.0

Customer did not leave a comment.

kathy w 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
3.0

Ace Hardware personnel was great. They were super nice and friendly. My complete issue is the computer. I had to wait for 1.5 hours to get my rental. This is ridiculous. The manager had to call three people to be able to rent it out. I am starting to get discouraged with uhaul and the ability to get my rental. Also I tried to reserve days prior but the option for auto transport was not there. This is crazy.

JASON O 
Rating:
2.0

I was charged $14 for insurance, that I specifically said I did not want, when i left with the truck it had a 1/4 tank of fuel. I returned the truck 15 minutes before the store's closing time, the next day, I explained to customer service rep. I was below the estimated mileage approx. 20......I had a hold on my credit card $1.29 per mile, with 20 miles below the estimate, I was expecting approx. $25 lower charge to my card....Because it was close to closing time, the sales rep said he would charge my card the next day and that he would check the mileage and charge my card accordingly. My estimate for the truck rental was for approx. $130, with the lower miles i was expecting a charge of approx. $100-$105.... When my receipt was emailed to me the next day, the sales rep credited me for the miles, but incorrectly claimed the truck was returned with an 1/8 tank of fuel, then charged my card and additional $30 over the estimate. This is simply not true.... There is no way to prove this, because i did not take a picture of the fuel gauge, but a $50 dollar charge for fuel will not be forgotten. This is the reason for the below average rating.

Doug W 
Rating:
5.0

Customer did not leave a comment.

stephen w 
Rating:
1.0

Customer did not leave a comment.

Ryan S 
Rating:
5.0

Customer service team was wonderful! They were very polite and courteous! They did a great job!

Troy C 
Rating:
5.0

Great Customer Service

Timothy M 
Rating:
5.0

Due to GPS, the address was hard to find. Apparently, there are three different addresses for this place. I suggest not using the 950 Chester Center address, this will take one to the opposite side of chester.

Timothy M 
Rating:
5.0

Customer did not leave a comment.

Marcel N 
Rating:
1.0

Be honest about the equipment you all rent out.

KIERA M 
Rating:
5.0

U haul sounded like it was about to blow up. Ran like crap. Keep better maintenance on vehicles

joshua f 
Rating:
5.0

Customer did not leave a comment.

HELEN R 
Rating:
5.0

Lexi, at the Ace Hardware store, was so professional and helpful. She knows her job well and I appreciated her thoroughness and expert advice.

rita r 
Rating:
5.0

Customer did not leave a comment.

ROBERT F 
Rating:
5.0

Customer did not leave a comment.

MELISSA B 
Rating:
5.0

Best service from a u haul distributor “EVER”!!!

william b 
Rating:
5.0

Customer did not leave a comment.

BETH W 
Rating:
5.0

Nothing they helped in every way possible they very helpful and met my every need I will use them again soon

David S 
Rating:
2.0

Customer did not leave a comment.

BRENDA M 
Rating:
3.0

The store wasn't the issue, it was the serious lack of communication between 1-800-uhaul,and my closest location! There was a uhaul the day of and many days prior just sitting in my town not getting used, however i was told I had to drive 20 extra miles to not only pick it up, but 20 miles drop it back off!!!! At .89 cents a mile for an across town move It wouldn't have been an issue, but with an extra 40 miles of just drive time to pick it up that does add up quite a bit! So I called my home town uhaul agent the day of our move to see if I could rent their uhaul truck and without surprise the same uhaul that was sitting dormant in the parking lot the days before was available. However I didn't have my debit card with me so i had to call back, and within 15 mins it had mysteriously booked? I paid your company quite alot of unnecessary money and I will not be using your company ever again.

SAM S 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

Customer did not leave a comment.

Tom T 
Rating:
4.0

All was good

kathy w 
Rating:
2.0

I definitely don’t like the fact that I had to drive a nearly three hour round trip just to bring the Uhaul van to where we needed to load the thing. The shortage on vans in the STL area needs to be addressed by the company as we were definitely not the only people affected by this issue. Keith the general manager at the Uhaul in Dutchtown STL was an amazing help, as well as Landon in STL (I am unsure of his position); if it weren’t for those two we wouldn’t have gotten a truck at all. However, the person I talked to on the phone for Uhaul STL Traffic was fairly rude and very unhelpful in their passive and careless way of giving me the bad news about the lack of trucks in my immediate area. The actual pick up location in Chester was overall not terrible nor amazing, again nearly an hour and a half from where we were moving from. The people at Ace were friendly though and the Uhaul itself was overall well maintained, however the dolly we received was damaged on the back brackets causing loud banging noises on dolly trips. Overall a very stressful and challenging experience, leaving me unsure if we’ll ever come to Uhaul again for moving needs.

Jason D 
Rating:
4.0

None

Ed S 
Rating:
5.0

Customer did not leave a comment.

Julie M 
Rating:
4.0

Customer did not leave a comment.

MATTHEW M 
Rating:
3.0

Customer did not leave a comment.

KIM M 
Rating:
3.0

They were not very attentive while paying and adding a driver. Had to help other employee with paint

DONNA E 
Rating:
2.0

I turned the keys into the drop box and expected to pay for two extra days. I was finally charged for four days, four days later. Why not check the drop box quicker than that? And not anger the customer........

Adam P 
Rating:
5.0

Nothing

Diane R 
Rating:
4.0

Customer did not leave a comment.

Ashley K 
Rating:
3.0

The U-Haul in Chester, IL at Ace Hardware is a new location for service and the personnel there directed me to their manager for service. Although new, she seemed to know well enough how to follow all the directions given online.

Justin M 
Rating:
3.0

This was a 3rd party facilitated location and was supposed to be a contactless pick up. They were unprepared. I had to go into the store and waited for quite sometime to be assisted. The dolly and blankets were not ready and caused me to wait longer. Additionally, the store manager was not wearing the state mandated mask.

Stephanie R 
Rating:
5.0

Absolutely nothing. It was a last minute decision to rent a uhaul. I did not think it would be possible because It was last night. I thought I would not to make a reservation. And Have to wait. I needed it asap. The professional courteous and understanding staff was very accommodating

WANDA F 
No reviews have been submitted for this location.

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