The truck was great clean maintained had no issues. The tow dolly was not. I spend 3 hours and a can of PB blast trying to get the ratchets to work. I could get them tight but when I took it down the road for a test they straps would be loosened. I understand they are close to the ground and therefore exposed to the elements but there is no reason anyone should have to spend that much time trying to get the equiptment working. You need more maitainance personal caring for these before and after every trip. To insure safty.
Angela Z
Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chester, IL 62233
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Customer Reviews
- 5.0 Average Customer Rating
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We had to drive an hour to this location to pick up the vehicle. The facility 10 minutes from our home had local vehicles only. We were not informed until two days before pickup.
Debra VThe app has bugs that made checking the truck back in more difficult. It wouldn’t accept my pictures. I assume because it was raining
Katherine FWas surprised that I was a day early and was helpful with the return.
josh bGas level was less than was less than what was listed but after I was done, I put 6 gallons to return it to the level listed. I put less than 5 miles on the vehicle.
joshua b