The truck I rented needs some maintenance. It pulls to the left and the steering is not tight. It has 80,000+ miles on it so this is to be expected. Other wise the truck was fine.
Craig D
Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chester, IL 62233
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Mirrors needed to be adjusted but it takes an allen wrench to loosen them. Easily adjustable mirrors would be helpful and make driving a lot safer.
KENNETH WI was contacted two days before my rental that was a 5 1/2 drive to the pick up location that It was not available and there was a truck available another hour away. When I called Customer Service the young man that spoke to me told me there is a reason they don’t rent to 18 year old and since I was old enough to rent I should have read the contract. When I asked him why I got a notice the day before I was leaving to drive down and not sooner he corrected me saying it is two days before your rental. When I asked what else they could do Because this wasn’t going to work he said he could cancel my reservation if I liked. He was rude, cocky and insulting. I have rented from U-Haul for over 8 years moving kids to college and back. My wife uses U-Haul for business on a monthly basis. I have never had an experience like this and will choose to go elsewhere rather than be insulted from someone who doesn’t understand customer service.
Warren DThe people there are wonderful! 👍
Emily COff hours drop off. Good store.
Vincent R