Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)

47 reviews

9620 Rte 34   Yorkville, IL 60560

(630) 553-7038

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 9 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(630) 553-7038

9620 Rte 34
Yorkville, IL 60560

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 9 am - 6 pm
  • Sun: 9 am - 5 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Ordered 2 doz blankets, only had 8 blankets at pickup.

MARK D. 
Rating:
4.0

I have rented from Uhaul many times and no matter where I go it takes forever to do the check in. Maybe you guys have a non intuitive system? Or it's just slow. Either way it's kinda irritating to me as well as to the people who are the authorized dealers.

JOHN M. 
Rating:
5.0

Dunno

GEORGE S. 
Rating:
5.0

The lady (the store manager I believe) was VERY helpful when our plans changed at the last minute and we had to leave a day early. Everything went smoothly even though she was understaffed and had to juggle me and other customers AND do the checkout. It was a good experience.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Kyle D. 
Rating:
2.0

The truck had been dropped off while the ‘computers' were down, so the truck was never checked through. They didn't think the truck was even there, though it could easily be seen in front of the parking lot. When it was determined that it was, indeed, at the location, the staff member didn't check it out at all. The furniture pads weren't folded and/or counted, and the staff charged me for new/clean pads! The truck wasn't clean, so we had to clean it up before we could use it. The worst part, though, was that the truck had a check engine light on. I was actually told that that truck (26') size does have the light on often! I was also told it was likely the gas cap not being on tightly enough, but no one went out to check it out. I had absolutely no choice but to take a chance on renting the truck as I was on a schedule. When leaving the parking lot I noticed exhaust coming from underneath the middle of the truck. The truck did make the over 500 mile trip, but it was very unnerving, worried that it would break down. The owner of the establishment wasn't contacted, though was close by and did look over at the rental desk with a questioning look on his face. He did not interact. I am extremely unhappy with this rental.

Louise C. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
4.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

Amazing new trucks. This was my 3rd rental out of 4 different locations, and this was the nicest and cleanest truck of them all. It also had super low miles. Ace employees were also super friendly.

CLINT M. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

Staff was excellent and accommodating. The equipment worked flawlessly.

JEFFREY H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
3.0

It did not have the right dolly I ordered. This was not the town I ordered from. This added an hour to our time. This team did what they could but U haul messed us up in Aurora.

Terrie W. 
Rating:
5.0

great location and friendly/helpful service people!

CRAIG V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Great experience. I had a few questions and the staff was very knowledgeable about the process.

Mike E. 
Rating:
3.0

it was great all around except the ratchet part was almost rust locked in place. had to oil it for it to move.

shane A. 
Rating:
3.0

Assist outside with trailer. No equipment there to help lift trailer to hitch of truck.

Naomi S. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
4.0

there was an oil spot on the floor inside the trailer from previous users and it got onto our furniture. Staff did not come outside except when we had it all hooked up.

JOY L. 
Rating:
5.0

Customer did not leave a comment.

MELVIN M. 
Rating:
5.0

Simple reservation, convenient pickup & return. Reasonable rates. I'd use them again.

Jeff B. 
Rating:
5.0

Please apply discount code SIM 1315112 as a return to the credit card on file for reservation numbers: 22018871 and 22240008

ERIC W. 
Rating:
4.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

MCKINLEY W. 
Rating:
5.0

Customer did not leave a comment.

KRISTINA C. 
Rating:
5.0

Customer did not leave a comment.

DANA S. 
Rating:
5.0

Windshield dirty

SAMUEL P. 
Rating:
5.0

Customer did not leave a comment.

BRENDA W. 
Rating:
5.0

Great customer service and the return was completed in a timely manner.

ANTON LOUIS G. 
Rating:
3.0

Customer did not leave a comment.

Anne A. 
Rating:
4.0

The online reservation system (which has nothing to do with the location) got some wires crossed regarding my reservation.

RYAN G. 
Rating:
1.0

Customer did not leave a comment.

Kimberly D. 
Rating:
5.0

Customer did not leave a comment.

KENT B. 
Rating:
5.0

Very convenient, clean truck!

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

The windshield wiper fluid does not work cause very bad visibility. I was only hold for hours to speak to a employee but then was hung up on once they answered the phone. I paid my uhaul in advanced come to find out that $630.00 out of my account after two days of finally speaking to a manager, it was discovered the money should not of taken of my account. I did get my money back. Lastly, I was not informed what location to drop off uhaul. After I called after finished using the truck then I get 3 representatives calling me to make sure I bring the truck.

NICOLE G. 
Rating:
5.0

I had trouble accessing lock box to retrieve the truck keys and was charged for fuel that I did not use

ELMER L. 
Rating:
4.0

Good pickup location

ARTHUR C. 
Rating:
4.0

Customer did not leave a comment.

Rick G. 
Rating:
2.0

There was packaging trash that started blowing around the cab when I rolled down the window and I found a latex glove left in the cab door. The dolley was loose and fell over in the back while I was driving. I thought someone hit the van! I was an hour late returning the vehicle and the site charged me for a full extra day, but wouldn't let me keep the vehicle. They said it was rented the next day already. That is called "Double Dipping" and illegal in most States. Buyer beware!

BRIAN J. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
5.0

Customer did not leave a comment.

Grace K. 
Rating:
5.0

Customer did not leave a comment.

TRINA P. 
Rating:
3.0

Could not find keys for truck rented, after delay of 25 minutes was given a larger truck for the same proce.

DAVID R. 
No reviews have been submitted for this location.

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