Customer did not leave a comment.
Vicki C
Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The driver door pop half open and stopped on the safety second latch . I thought the window came open because I could feel the breeze. I was going around 50 mph. For 5 or 6 mile an hour. The exhaust was leaking also .the tires were out of balance and finally the back overhead door was closed and jammed. I couldn’t pull the latch open. I had to use a lug wrench
charles hVery friendly environment with very friendly and courteous staff. One of the staff helped with unhooking the trailer and parking it in a space.
Douglas PExcellent customer service at this location. They were very helpful with changing the reservation to add an additional day. Maybe previous renter should sweep out the truck before returning it.
John SLove this location, love this store. My only complaint for all of these pick up locations is easier locks on the boxes with the keys inside.
Tracy WWhen you order Appliance dolly and furniture pads. They should be in the truck. Because the place was not open. I was unable to get these items and hand to go to the store to purchase a Appliance dolly it cost me 199.00. Was very disappointed but had no choice as I had moving helpers at my house to do the work. This cost me more than 199.00 it cost me time.
Greg EGreat customer service. Truck ran great.
chris mI went to 3 U-Haul locations including this one and no one had a one=way trailer available. I had to pull a loaded trailer to Colorado and then had to pull the empty back to this location. What happened to customer service in this country? Corporations now have piss poor attitudes where the customer is involved.
JOSEPH NHad to do a short move and had my belongings in a 10x10 storage unit and rented a 15 ft truck which fit all of it. Perfect for what I needed it for and foundry beat the price and it took less than 2 hours to load and unload and get truck back, was worth it moving myself as movers wanted over $1000 and I wasn’t paying that. It is efficient and worth the price if you’re willing to move yourself.
lisa rThe initial mileage was different on the vehicle than in the contract. the actual mileage was at 4727.0 before driving.
SEBASTIAN DExcellent customer service from the gentleman employee whom checked my return out.
Kathleen CWhile ACE hardware people were ok, they were constantly interrupted by their customers too,which made the whole experience bad. And you kept having me show drivers license 3 different times for reason I don't understand. It was a very frustrating and negative experience with you guys.
STEPHEN MQuick, easy and personable individuals who made the return a simple process.
Anthony DThe self pick up worked excellent. I was very pleased with my U-Haul experience.
Vince BThe advertised rate is a sham, the mileage charges rack up the charges. Uhaul is not competitive and most likely wont be used again
Joseph JHave someone to unhitch the trailer on duty. I had to figure out how to do it myself since I wasn’t the one who attached it.
Steve sI was charged for a toll that I never went through. The toll plaza that was charged was about 1 hour away from my pickup location of the vehicle. Per my receipt, I picked the vehicle up at 9:51am. The toll was charged at 9:52am. Somehow they are arguing that I traveled 1 hour in 1 minute... When I submitted a claim, I never once was contacted about this. It was only $2.40 for the toll, but it's the principle of the situation. They wouldn't even give me a chance to show them they were wrong. Definitely not using UHaul again.
Jeremy VIf a customer reserves moving equipment, please have it in stock so that they don't have to request a refund from uhaul.
Kenneth FTiana was excellent. She knew her job and was a great service representative.
Lincoln EEverything was perfect!
Bob FYou’re doing great! The truck was ready, the people were friendly, and the truck was in great condition.
Cathy SMore instructions during the express online pickup.
Jeffrey HTie downs for vehicle were broken.
John SEnsure the equipment is fully functioning before it is rented again.
Kevin VI know its not always possible to have the exact size truck that a customer requests but maybe some improvements can be made in regard to that issue.
George SI returned it a day early with no refund , instead charged an extra 158 dollars ?! For mileage and didn’t have the equipment I ordered had to drive back a dolly to Yorkville from loves park ! That was the extra mileage ! Never again
June MThe sales people at this location are beyond helpful! Thanks for the easy process of renting here. I will definitely be coming back.
ALBERTO PCharged for 12 furniture pads and did not receive. Was told that bill would be adjusted and it was not.
jay nYou need to show better clear pictures of damage to vehicles the pictures we use to check out damage is not focused real good when you blow it up to see better it's too far away as taken to see actual damages very good
Mark WBack trucks in for ease of pulling out. Leaving parking lot was a little challenging backing up with cars in the way.
Delos BThe manager working this day was extremely helpful, and was very personable. I came early after a VERY long day at work and she made sure to get my equipment checked early so I didn’t have to sit and wait. Definitely want to give props to her.
Sidney JNot anything really, It all went very well. U-Haul is an American Institution. I believe it is truly a big part of what contributed to the building of our country after World War II. Be Proud of That !
Joe TUhaul was amazing and I WILL use them in the future.
Abigail MRepresentative was extremely rude and overcharged, put equipment on the truck I did not ask for that was from a prior customer and stuck me with the bill. I have never experienced something so unethical.
Kenneth GTerrible experience unfortunately Uhaul has market cornered and they know it. Moved pu locations 3 times each time farther away no furniture or appliance follies or moving pads that I ordered 3 month prior. I had to clean the inside of vehicle. I will not recommend Uhaul
Mark DHad issues with the dolly and the person was not trying to hear me out so she did what was convenient for her now it is causing me problem
Jesse YWe were NOT HAPPY that we had to pay for 2 days when the location was closed on Sunday and said we would have to return the trailer on Monday. We told them when we rented it that we only needed it for 1 day.
Thomas LGreat equipment, brakes felt like new. Excellent customer service and experience. Next time I need a Uhaul I will be coming here
Nicole LN/A
Peter HLady that handled transaction was very helpful, courteous did not get frustrated with check in despite being cashier at front of store.
DENNIS GNot only was the floor of my U-Haul covered with dried mud but by the time I drove to my destination and back the engine overheated, the check engine light came on and I pulled over immediately. The engine was smoking and I turned it off to let it cool down but it wouldn’t even turn over to start again. It took three hours for the tow truck to arrive and I had to call a friend to give me a ride home. When I called the local U-Haul center at Ace Hardware in Yorkville the advice they gave me was to call the 800 number for roadside assistance. That’s it. No offer to remedy my horrible experience no offer for a discount and no follow up whatsoever. Absolutely horrible experience and I will never rent from there again.
Charles CAdd a winch to the car hauler.
JAMES H