Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)

403 reviews

8365 W Camelback Rd   Phoenix, AZ 85037

(623) 247-9048

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    8 am–3 pm

Services at this Location:

Contact Us

(623) 247-9048

8365 W Camelback Rd
Phoenix, AZ 85037

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    8 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MAKEALA W. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Everything went very well. If possible, it would be nice if the rental staff could remain past 5pm because the navigation around the traffic is a challenge. Thank you!

DERRICK T. 
Rating:
4.0

Customer did not leave a comment.

Raul B. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
4.0

Windshield extremely dirty

Timothy C. 
Rating:
1.0

Customer did not leave a comment.

Ashley W. 
Rating:
1.0

I rented the truck at 1pm and said return time would be by 6pm we returned by 5pm and still was charged $20 to return after hours. Even after being told I wouldn't be charged. And got charged for gas that we filled to 7/8 which was how we returned. Had so many issues just to get the truck. They sent us to a place that was closed set us back an hour my original pick up time was noon. Very unhappy. I paid $130 and end3d up paying $225 what is wrong with this place. Never again.

Sarah G. 
Rating:
1.0

Customer did not leave a comment.

Keith M. 
Rating:
4.0

Customer did not leave a comment.

YAW B. 
Rating:
1.0

The workers did not know what they were doing they told me in order to use the trailer I had to take my OEM reciver off and put a Uhal one on trailer had no license plate had trash inside safety hooks were all messed up employees said I don't have to use them if I don't want to

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

Karma F. 
Rating:
5.0

Customer did not leave a comment.

Josue R. 
Rating:
5.0

Excellent service to customers,Thanks.👋

sandra D. 
Rating:
3.0

Beer can in cargo van

Gabriela B. 
Rating:
4.0

Customer service representative was rude and mean on the phone. She even said she was the manager. She needs better training. You should offer credit towards upgrades when already paid for. Will never use uhaul again after this experience. So very disappointed.

Jaime H. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

Mauro B. 
Rating:
1.0

Employee needs customer service training YESTERDAY. He was rudely dismissive. After telling me he "needed to finish this first" then 10 min later "I'm busy," I tossed the key on the counter and asked that he email my receipt. UNACCEPTABLE.

Stephanie C. 
Rating:
4.0

You need to maintain your vehicles. The air conditioning did not work. The steering was just awful on the unit. The headlights were very dim dangerous at night and the front end has problems probably ball - joints or something .Vehicle was dangerous to drive.It will be a cold day in August before I ever rent from UHaul again.

mike O. 
Rating:
5.0

Customer did not leave a comment.

Andrea V. 
Rating:
1.0

I had to move all my stuff with no AC in the truck at AC problem the air conditioner was not cold I'd let him know who is the manager at Ace hardware and I was kicked out of the store miss treated extremely bad in front of customers I even have a recording video I was threatened by him kicked out and threatened by police for no reason because I told him that the AC did not work he immediately kicked me out of store

John F. 
Rating:
2.0

The gas in the truck was completely empty on the empty line when I picked it up. I'm just glad I made it to the gas station without running out but it was definitely but fumes. I've never had that happen before but I've always rented from a UHaul location and this is the first third party I've rented from. The steering wheel was almost down to the metal as the rubber was almost gone lol but it was ah older truck. It wasn't cleaned and you can see layers of dirt/dust on the dash lol

LaToya T. 
Rating:
1.0

Truck was dirty when picked up. I had to clean it at my home. I did not get utility dolly or moving pads

Elizabeth O. 
Rating:
1.0

Poor customer service

Altrevon H. 
Rating:
5.0

Nothing everything is great.

Saul H. 
Rating:
4.0

Internet service for logging into site

DAret B. 
Rating:
5.0

Customer did not leave a comment.

Henrietta C. 
Rating:
5.0

Customer did not leave a comment.

MARY S. 
Rating:
4.0

This truck rented was not inspected for a mechanical issue. I rented the truck to drive to Florida from Arizona. The panel dash cover inside the truck was broken I believe which left a gap for heat to come through. The entire 2000+ miles I was in pain from the heat from the engine which seeped through. By the time I got to Florida my ankles we so swollen and burned. It was a terrible experience.

Shannel M. 
Rating:
5.0

Customer did not leave a comment.

Eugene D. 
Rating:
2.0

Used personnal phones to capture drivers license information to send to uhaul. No assistance with trailer hook up.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

JOE M. 
Rating:
5.0

The staff was kind and helpful.

Joe M. 
Rating:
5.0

Great customer service

Rosalva C. 
Rating:
2.0

I was still charged for the rental dolly and furniture pads even though they weren't in the truck. When picking up the truck I made sure that the form I filled out said they weren't there.

Ivan A. 
Rating:
3.0

Customer did not leave a comment.

james W. 
Rating:
5.0

Customer did not leave a comment.

Roberta B. 
Rating:
5.0

Clone George and put him in every store.

Grant H. 
Rating:
2.0

I specifically wanted to use to app for check in so I didn't have to wait for the store to open and I could get an earlier jump on my moving. It took me 30 minutes to check in and then the code to the key didn't work. Called customer service and they could not help me. I was not satisfied with this at all.

Gregory M. 
Rating:
1.0

The air conditioner wasn't working, the radio volume didn't work. The vehicle ran super heavy. Not a great experience at all. I called several times to speak to a manager and was hung up on. Finally spoke to a Victoria is a manager in the traffic dept which was condescending and rude! Asked why didn't I contact road side. Laughed at me when she realized I was upset. This was the worst experience I've ever had with uhaul.

Christina V. 
Rating:
1.0

Will try to charge you for damage you DIDNT do.

Alexis H. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
3.0

The process took us 2 hours! The website was overloaded and keep crashing. Customer service wait time was over 40 mins. Once the sun set we noticed that the parking lot lights were less than adequate and it felt unsafe. The truck was clean, but the extra equipment (handtrucks) that we paid for was not inside. Which meant that we had to obtain those items on our own, after the nightmare process of trying to get the truck. I will not be able to recommend UHAUL. Please advise when our refund for the missing hand-trucks will be processed?

Clayborne R. 
Rating:
5.0

Associates were very helpful

JASON B. 
Rating:
5.0

Customer did not leave a comment.

Barbara A. 
Rating:
4.0

Customer did not leave a comment.

Jamie B. 
Rating:
1.0

Customer did not leave a comment.

Slava B. 
Rating:
5.0

They were great! So helpful and nice.

Brandon C. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
2.0

I reserved and ordered 20 moving blankets but they were not available at this location. I was advised I could drive to another location for the blankets but that location was out of the way and since I was paying by the mile would've added additional cost plus the time to go and get them. Not good!! And the passenger side seatbelt buckle was nowhere to be found in this truck! The people in the store were friendly but not having what I ordered made it a t terrible experience.

Andrew D. 
Rating:
1.0

They did not have my truck. Please call me 928-220-0508

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
1.0

Did not have truck ready for me for almost 2 hours

Elizabeth M. 
Rating:
1.0

The truck was filthy in the back I had to sweep it out. The sounds this truck made between the breaks and rattle's, I thought it was going to fall apart. Not to mention I reserved 1 dozen pads and they charged me for the pads they did not have or give me. When I asked the worker, they said that the OWNER of the store will not keep pads on site at all. Well put that in your description so that other folks that need pads don't rent from this location. The manager there moves like a slug. I will never rent from this location ever again!

Douglas D. 
Rating:
1.0

I use UHAUL quite often and this was hands down the hardest 24/7 truck share experience i have had. I was very concerned the truck was going to breakdown and there was so much confusion during the check out process I was not even sure they had given me the right truck. I will never opt for that location again.

TAMI U. 
Rating:
1.0

The first time we rented this location, they gave our truck away. The second time, they charged me for the highest price insurance when I specifically said I didn't want it. I also put gas in before returning and made sure it was at the correct level. They said it was at the wrong level and charged me $69 for gas. My total was over $215 for a $29 truck!! I have never paid even close to that before. I am so unhappy and now I have to worry about my families next meal. #robbed

Robert P. 
Rating:
5.0

The 5 x 8 open trailer I needed wasn't available at my usual location. No problem, one was instantly reserved at a nearby location. Many thanks, Ed

EDWARD E. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
1.0

Truck wasn't clean. There was damage to the vehicle that was not shown in the pictures. The mileage was significantly off

Conor B. 
Rating:
5.0

Customer did not leave a comment.

Jairo M. 
Rating:
5.0

Customer did not leave a comment.

robert P. 
Rating:
2.0

They're not very friendly or personable and I was not impressed with a $19 quote for a price that ended up being $97.

Bonnie S. 
Rating:
1.0

I Rented it for one day you charged me for 2 days. I'm not very happy I've been renting from you guys for years

ASIF K. 
Rating:
1.0

I did not receive the truck I reserved. Uhaul called and said there were non a available but when I picked up the 20ft instead of the 26ft there were three 26ft trucks parked beside it. I didnt get the furniture pads I reserved and had to return to the store for them.

CHARLENE B. 
Rating:
3.0

I booked online closet to my location since uhaul charges per mile. Unknown to me that my booking location was switched to a location that's 16 miles one way out of my way. I showed up at the original booking location (since I wasn't informed that my booking location changed.) ready to get the truck I requested only to be told they had no booking for me. The agent at the 3rd party location was nice enough to help me and track down my booking. She informed me that my booking location had changed and gave me the correct address to retrieve the truck from. I arrived at the new location obviously late and irritated from the situation I had just dealt with. Upon arrival at the new location I was checked in and given the key to a truck. It was explained to me that the truck currently had a certain amount of gas in it and I would have to return it with the same amount. I hop up into the truck and start it up and snapped a photo of the mileage on the dashboard and also noticed that the truck was basically out of gas as the gas needle was sitting in the red.I immediately drove down the street to the gas station and put $125.00 of gas in it. (That's fine I have no problem putting gas in it as I plan to drive it and use the gas.) But what pisses me off is that not only was my booking moved to a location out of my way but I then jump into a truck with no gas. Within the first few hours of having the truck I'm beyond convinced that I must've gotten the biggest piece of shit out of their entire fleet. The horn didn't work. I had two cars pull out right in front of me that I was unable to give them any warning of a possible collision has it come to that. The truck was FILTHY inside and out. Let me remind you although we aren't at the top with Covid number anymore we are STILL in a pandemic. The truck itself most likely only get probably around 8 miles per gallon and at about 50 miles per hour it starts cutting out and jumps on you like the spark plugs need replaced. Overall it was the WORST experience I've ever had with uhaul. I've rented from them a handful of times in the past. Next time I'll spend the extra money on a truck and go with Penske. I rented from them once before and got a nice CLEAN truck with no hassles on location pick up/drop off or was capped on miles. For uhaul being the kind of company it claims to be it sure was a disaster!!!!!!

Daniel H. 
Rating:
1.0

The vehicle was in below poor condition. Each time I rent a uhaul the vehicle conditions seem to get worse. Then on top of everything I get charged extra for turning it in after hours. Like it was an extra expense to get the key from the key drop. Fortunately for uhaul - you have a captive audience.

larry M. 
Rating:
5.0

Customer did not leave a comment.

Riva A. 
Rating:
5.0

The moving help option was not good. The mover we chose did not contact us and we had to keep calling. It wasn't until we got uhaul involved did they respond. Too little too late. Other than that the experience was great

Jeff C. 
Rating:
2.0

I was reassigned from one location to this location. They didn't tell me till I arrived at the original location. I drove 20 mins out of my way to get to the new one. Then I go to the storage unit 20 mins away, and I couldn't even open the unit. I had to waste 200$, because the movers couldn't get into the storage unit.

Cameron M. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
1.0

The truck was damaged and made loud noise coming from the catalitic. I am not content with my experience. A police stopped me for the noise but only gave me a warning and let me go. I let the manager know the truck was making a noise but they did not check the truck before giving it to me. How could I pay for this when it was given to me already damaged. I also did not receive a chain for the dolly and I had to put it inside the truck.

Hector G. 
Rating:
3.0

We drove the truck for a total of 16 miles. Based on the recommendations in the contract, we added 1.9 gallons of fuel before returning it. When I got the reciept for my rental, they charged me for another 2 gallons of fuel. Why tell me to add the fuel if you are just going to charge me for it regardless? I know it is only $9. But in this day and age, that is desperately needed money. Outside of being robbed pf extra gas money, the service was good and the truck was nice. AC might need some work soon, but it was only 90 degrees when we had it so it did okay. It blows cold for a bit but then blows warm for a bit too. Might be uncomfortable once Temps hit 100 and higher in the valley. It also had the trailer light on for some reason.

Aaron G. 
Rating:
5.0

They worked fast and quick. I Iwas in and Out in no time.

VICTORIA T. 
Rating:
5.0

Great customer service! Very helpful and easy to rent here, wouldn't change a thing!

Tomas G. 
Rating:
5.0

Customer did not leave a comment.

ARNULFO Q. 
Rating:
5.0

Customer did not leave a comment.

deborah T. 
Rating:
4.0

Customer did not leave a comment.

Jeff H. 
Rating:
4.0

Customer did not leave a comment.

Jamie F. 
Rating:
1.0

did not get van reqested was given old dirty van and had a screw in the the diver side tire. No staff to do walk though with check in. Told to use van and screw is not a problem. Give a panel truck, dirty old box truck with food trash in cab and low on fuel. after returning box truck charged for low gas levels even after I matched fuel level given to me at time of check out. Staff at ace hardware did not care and said they cant do anything its Uhaul problem talk to them.

Will W. 
Rating:
2.0

Truck was dirty in box area and side mirrors were not secure to the truck.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
2.0

Ordered equipment wasn't there. No excuse, no solution. I ordered it days ago, not last minute. Truck was close to undrivable. Shaking unbelievably when going only 30mph. Vehicle wasn't cleaned, had trash from the previous people in the cabin. Definitely not again.

Timm O. 
Rating:
3.0

Truck seamed beat up for a relatively new truck.

cus Q. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
4.0

Originally I went to a U-Haul store at 67th Ave/Bethany home rd in Glendale az, where that rep obtained a reservation for me and I went to ace hardware where I picked up truck. The 1st location representative was excellent -professionaly

susan G. 
Rating:
5.0

Customer did not leave a comment.

scottt A. 
Rating:
1.0

Customer did not leave a comment.

Nichole E. 
Rating:
5.0

Customer did not leave a comment.

MIRIAM G. 
Rating:
3.0

Customer did not leave a comment.

Rocky F. 
Rating:
5.0

Customer did not leave a comment.

Carlos W. 
Rating:
5.0

Customer did not leave a comment.

Talisha W. 
Rating:
5.0

Customer did not leave a comment.

Christine B. 
Rating:
3.0

I was prepared for the quotes cost online and upon arrival we paid over 160 and almost a week later it's still pending since they had to charge 100 miles just in case. We only moved a mile and should have just used our vehicles.

NICOLE S. 
Rating:
1.0

This location charge me 2 gallons gas for no reason I have put in 2 gallons from my pocket. This location ripoff customer like me charge extra money.

ASHOK K. 
Rating:
5.0

It is all good for me

Linus W. 
Rating:
5.0

I have used this same location 3X, vey helpful and have what I need.

JOHN S. 
Rating:
1.0

Attendant was rude unprofessional and disinterested in providing good costumer service . Once provided proper documentation he gave me a receipt and said here is the trailer number find it and you are good to go so I said you are not coming outside with me he said what for so I ask if he would assist in the hitching process to oversee that everything was safe and well done . He stated it was not his job to which I replied “aren't you going even come out and make sure I have the right vehicle and appropriate towing equipment . He replied if you want to come to the front of the store and I'll check once it's hitched .I will admit I can do this on my own I have rented equipment from u-haul many times and they have always make sure everything is working fine lights hitch chains you name it I'm a do it yourself kind a guy but this is not something I. Work with everyday has this been a 1st timer there no way he would have done it on his own and most likely not think about going through the trouble again of renting with you guys .Even though that place it's only mile and 1/2 from my house not ever going back again there's many more places around with more professionalism and dedication to their job .

Jorge L. 
No reviews have been submitted for this location.

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