Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)

37 reviews

635 N Pershing St   Energy, IL 62933

(618) 988-0262

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(618) 988-0262

635 N Pershing St
Energy, IL 62933

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

We reserved an appliance dolly and was charged for it but the location did not actually have one. No refund issued just out the money.

Nathan W. 
Rating:
4.0

The frustrating part is that I had to drive a hour from my house to get the truck, then another 45 minutes to another location to get the car hauler, then over 30 minutes to get back to my house to finally start loading!

Neil C. 
Rating:
5.0

Customer did not leave a comment.

DALA R. 
Rating:
5.0

Customer did not leave a comment.

KELLY B. 
Rating:
5.0

staff was helpful and knowledgeable

MIKE M. 
Rating:
5.0

Could not go over 55 miles a hour. Due to the fact the truck would shake the faster I went.

jim D. 
Rating:
4.0

Customer did not leave a comment.

Gayle N. 
Rating:
5.0

Customer did not leave a comment.

BRANDON T. 
Rating:
5.0

Customer did not leave a comment.

Reginald C. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Have someone that can do U-Haul drop offs on site. People there were very nice but they had to call someone to process the drop off.

Toni O. 
Rating:
5.0

Customer did not leave a comment.

Karl B. 
Rating:
2.0

They asked if it was okay to pick up the Uhaul in Energy, IL but did not inform me that I would have to also drop it back off in Energy. I had the expectation of still dropping it off in Carbondale which is where I initially ordered the Uhaul from. It put me in a bind with trying to store the Uhaul overnight while we waited for the Uhaul facility to open back up. If I had been informed that the new pick up location was going to be also the drop off location we wouldn't have had such a hard time storing our Uhaul.

Nathan T. 
Rating:
4.0

Customer did not leave a comment.

roy P. 
Rating:
4.0

The folks there were wonderful, but it was a fair distance from our original starting point. Additionally, our starting point was a MUCH bigger population center than where we did pick it up. I wish it was more convenient.

Pamm A. 
Rating:
5.0

Excellent customer service.

Jeffrey J. 
Rating:
5.0

Customer did not leave a comment.

LISA A. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

I can't think of anything you can do to improve - my experience with Uhaul at the Ace Hardware location in Energy IL was simply great! Courtney was so very helpful and made the whole experience easy for me and my brother.

SUSAN H. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
3.0

Customer did not leave a comment.

Alyssa W. 
Rating:
2.0

The parking lot was under construction and they did not know where I could drop the trailer.

CHAD J. 
Rating:
5.0

Customer did not leave a comment.

IVONNE R. 
Rating:
3.0

Customer did not leave a comment.

Cymberley G. 
Rating:
4.0

Customer did not leave a comment.

CHEYENNE K. 
Rating:
5.0

Customer did not leave a comment.

Suzanne V. 
Rating:
5.0

Customer did not leave a comment.

Molly W. 
Rating:
5.0

Everything worked out great.

James S. 
Rating:
5.0

Customer did not leave a comment.

DONALD J. 
Rating:
4.0

Arrived at pickup time and told would have to wait 3 or more hours till the manager came since they were the only one who could do the paperwork. Even though I had filled out on line all the paperwork and paid online!

Tory W. 
Rating:
5.0

Customer did not leave a comment.

TERRI S. 
Rating:
5.0

Customer did not leave a comment.

Katelyn F. 
Rating:
5.0

The manager was great!

Derrick G. 
Rating:
5.0

Customer did not leave a comment.

KIM M. 
Rating:
5.0

Customer did not leave a comment.

JEFFEREY H. 
Rating:
5.0

Customer did not leave a comment.

Jon N. 
No reviews have been submitted for this location.

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