I had a very disappointing experience with Ace and won’t be renting from them again. When I picked up the truck, it was in terrible condition. There was trash in the back, broken tie-down straps everywhere, the check engine light was on, and despite being told it had about 1/4 tank of gas, it was actually almost empty. When I returned the truck, there was nowhere to park. I explained to the employees that I was bringing it back with about 1/8 tank because I had received it nearly on empty. They told me, “No problem, we understand.” I even asked if they were sure because I didn’t want to be charged and offered to go add more fuel if necessary. They assured me it was fine and that I would not be charged. Unfortunately, that wasn’t true. I was charged a fuel service fee along with additional charges for fuel anyway. To make matters worse, the employee at the counter didn’t even inspect the vehicle. Instead, he had me go outside, take pictures of the mileage and cleanliness myself, and bring them back to him. Overall, this was an unprofessional experience from start to finish. Between the poor condition of the vehicle, the misleading information about the fuel level, the broken promise regarding the fuel charge, and the lack of even a basic return inspection, I have no confidence in renting from Ace again. I’ll gladly drive the extra couple of miles to rent from a company that treats its customers professionally.
curtis c
Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went very smooth.
Albert CRented 15ft trailer, paid & keys were nowhere to be found for 40 minutes, had to get bigger uhaul and be upcharged. When returning, system was down for employees for 30 minutes. Entire experience was too time consuming and a headache. Employees tried their best to navigate and no issue, it was the uhaul system and no keys.
KELSIE GWilliam, the employee at Ridley's Ace Hardware, told me that as long as I had the truck back before they close at 9:00pm then I was good and there wouldn't be any additional charges. Upon return, around 8:30pm, he charged me for an extra day. He said "sorry, you'll need to call U Haul".
JORDAN TWe ended up having to keep 2 uhauls for 17 days because our lender could not get our new house closed. I ended up paying close to 2,000. I was incredibly disappointed that there wasn’t a single discount that was offered either AAA or veteran. You simply just charged me 117.00 a day with no thought for our circumstances. Very disappointing.
VIRGINIA OCheck truck better. The light was busted
Meranda OUhaul technology did not work. Local rep sent me a link to upload photo of my license, didn’t work. I received a text from Uhaul to upload photo of truck plates etc, didn’t work. I returned the truck and local rep could not check me in while I was there because her uhaul tablet did not work
ken dThat poor moving van was probably used for demolition derby. Service at U-Haul was good. Truck should be retired.
MATTHEW TThe staff and truck were great. The experience trying to check out the truck via the online 24hr portal was horrible. It took us an hour after arriving to get the keys. I would only recommend working with the staff during store hours if possible.
Thomas OSomeone had spilt a drink all over the console. Iit hadn't be vacuumed out in a long time. The inside of the windshield hasn't been cleaned in a long time. It only had a half tank of gas when we picked it up. It was a mess. Doubt I'll use them again.
DARRIN SOnly Uhaul in the treasure valley that is open on Sundays. Made my return quick, easy and simple.
LARRY ENo issues what so ever. I would highly recommend
Anthony POverall customer service at pickup was excellent but the truck had a few issues; 1st when I picked up the vehicle it was fine we parked it as we loaded it and it didn't move until we went to take it to storage I noticed that the engine light came on and stayed on upon unloading the vehicle was off started the vehicle up again and the engine light was still on. The truck tended to pull to the right and the left which made it hard to stay in a traffic lane it was just kind of hard to drive but overall experience with U-Haul was great thank you
Laura DI own a trailer but it doesn’t have a ramp so I rented this U-Haul for the sole purpose of having a ramp to use for the move and the I got home to use it and come to find out the ramp was broken and wouldn’t even work
ALEXANDER HIt was easy.
DANIEL NWas a little confused on drop off but figured it out.
AUSTIN GThe Kuna Ace Hardware/ U-Haul is the best! Very friendly, knowledgeable and helpful.
LEO MTruck was very dirty inside the container and not sure if it’s the truck CV axel or wheel bearing but pulls hard to left as well as hard jerking in the steering wheel as your turn left(like going thru a round about) As well as needs an alignment.
MOSES Odid not go inside, did not talk with anyone, truck was dropped off at night
ASHLEY BI would not use the mobile pickup/reservation. It took twice as long as doing it in person. Would not recommend.
Christopher FThe service at this location was great, but working with the actual Uhaul service was horrible. I called the day before to confirm my reservation and pick up time and when I got there, the app said no equipment was listed under my reservation. I waited on hold for 20 minutes just to be told that (even though I called and confirmed a mobile pickup outside of business hours) nothing about a lockbox or Mobile pickup had been listed on my reservation and I would have to wait another hour until the location opened to get my truck. I had my babysitter and people helping us move scheduled based on when I could get the truck and I wasn’t able to get it until 2 hours later. When I did speak to the Uhaul customer service about it, they didn’t apologize for the inconvenience and sounded annoyed that I was upset.
MALARY VGreat Service - friendly staff.
BRYAN RThe app/website did not work well and had a hard time picking up the U-Haul. People working there were great though!
RYAN HSusan was very helpful! She got everything done quickly!
DAVID JTruck hadn't been cleaned out, so had to sweep out lots of broken plastics before loading.
BRICE MThe young man on duty was by himself that day and had alot going on but he was so cheerful even tho he was very busy.
KATHERINE Lthe employee who checked out and handled the return (same employee) was extremely rude and was unprofessional in his behavior. this location was a Ace Hardware. i will avoid this location for any uhaul and ace hardware needs in the future.
John TNotify the people that rent the 10ft truck it doesn't have a loading ramp before they pay for it
Clarissa FThe 20’ truck was easy to get in and out of the parking area. The Ace hardware techs I rented from were helpful and got me going quickly. I couldn’t get a license picture using the U-Haul app. Needs work. That would have made the rental easier.
Herbert WOn line reservations aren't very user friendly.
Karen MThese guys were awesome. Great job.
Bonnie BThe staff were overall unhelpful. It took three separate employees and waiting over twenty minutes for the one guy that can do Uhaul stuff, even though I had already done my mobile check in and just needed to be handed keys. To then be told that they didn’t have the appliance dolly I needed. Just overall an annoying experience. The moving blankets were quite dirty too, given to me in a shopping cart…
Casey WThe workers that are dealing with the U-Haul‘s had no idea what they were doing gave me keys to a completely different U-Haul than what I had rented and then the second time gave me keys for a different U-Haul. I told him the license plate that the text message had sent me and after the third time I finally got the keys, and it literally took longer to get the U-Haul and return the U-Haul earlier than I had expected than it did for me to use the U-Haul. I probably will never rent from this location again.
Kristin AThe truck was leaking oil and would shake over 60. Once you got to going 60 the mirrors would fold in.
Alexis MThe windshield wipers were not checked, and it was not until I was about 14 hours into my 26 hour drive that I realized that. It was pretty dangerous. Those need to be checked after every drop off.
Christin mNo issues
Doug MThank you for making this move so easy for me.
Mario GGreat service
Benjamin RGood location who got me out quickly
Josu AClean truck, great service
Josu AThe check in person was rude and unhelpful. The checkin process was also antiquated. The check in person couldn't use the computer check in device, and once again it took a very long time to check in. U haul seems to still be operating in the '80s.
Mark CParking is located in a shopping center; tight areas to park a 26 ft truck for an amateur. Some personnel were confused on the check-in role and caused some confusion: I spent 15 minutes on the phone with U-haul C.S. that assured me that I was to use a smart-phone app (don't have smartphone), or the return location was to check me in and U-haul would not check me in by phone. Not the best of Customer Service. I returned to Ace Hardware and they completed the check in process.
James KThe worst. The customer service rep we returned the truck to in Meridian was rude. We will tell everyone UHAUL IS THE WORST moving company and to go elsewhere.
Doyle DClean vehicle
GARY HThe truck had mechanical problems. It shifts erratically and very hard, the alignment in the truck was off by a few inches and the AC never got cold.
charles cThe staff at the store was extremely helpful, both with the pickup and the check out process. Just an overall great experience.
Wale AThe people were friendly, but there was a lack of personnel, who knew how to do U-Haul, check ins.
ROBERT SBusy parking lot that was challenging to drive a big truck through. Person was being trained so check in was slow. Very nice people.
craig mI wanted to add the insurance… clerk too lazy. Truck windshield full of bug splatter. I rented a 15 ft truck online. Got there to pick up and was told they didn’t have one although online it said they did. I was charged for the bigger one even though I reserved a smaller one.
Colette BHow does a $39 rental for 8 hours turn into $200. I think that is awful! The location and people there are great. They had to call the uhaul representative, and I was charged $200. I think that is awful. I hope someone calls me. I would like to challenge the charge. [redacted].
Liz lAllow “before” pictures of the gas. I picked it up just under 3/4 tank, but paperwork and app insisted on 7/8 tank, and only allowed after pictures. This doubled the price I paid for gas refueling.
dan uNo problems with the counter clerk or Van.
David BTerrible experience! Will not use again!
Laura DI will never use mobile pickup again! I went to verify my identity and the website kick me back to the beginning. I wound up calling customer service. Kristen was amazing and very helpful, but I had to be on hold for 20 minutes! Ridiculous!
Gerald T