Customer Reviews for Ace Home Center
(U-Haul Neighborhood Dealer)

606 reviews

146 W Town St   Norwich, CT 06360

(860) 887-1118

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(860) 887-1118

146 W Town St
Norwich, CT 06360

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Provide quality customer service. My boyfriend left his wallet in the uhaul by accident and realized it after the uhaul was resturned. When he went back to the location and asked to check the uhaul for his wallet he was denied. Employees stated they checked the uhaul. However, two days later the next customer who used the uhaul found my boyfriends wallet in plain sight. Luckily he was kind enough to reach out to my boyfriend to return the wallet. Clearly the uhaul was never checked. It is disappointing the employees couldn't be bothered to check.

Benjamin G. 
Rating:
5.0

Customer did not leave a comment.

benjamin J. 
Rating:
4.0

Customer did not leave a comment.

ALEXIS A. 
Rating:
5.0

Customer did not leave a comment.

Mike F. 
Rating:
5.0

Very easy transaction.

Thomas M. 
Rating:
2.0

Dirty. Lied about closing time

Jacob R. 
Rating:
4.0

Customer did not leave a comment.

GERALD T. 
Rating:
5.0

Customer did not leave a comment.

Brien S. 
Rating:
5.0

Smooth seamless operation. No delays, fast check in and checkout! Very knowledgeable crew. Will definitely try these guys again when I need a rental.

DARNELL I. 
Rating:
5.0

Customer did not leave a comment.

tom C. 
Rating:
5.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

Customer did not leave a comment.

ALAN R. 
Rating:
3.0

They didn't give my a dolly but I got charged two rental periods for a dolly that I was never in possession of.

ANDREA F. 
Rating:
3.0

Not bad but too far away - not where I wanted to pick up.

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

Laurent G. 
Rating:
5.0

This service was the best so far, thankyou

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

JERICA T. 
Rating:
5.0

Customer did not leave a comment.

benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Quick and easy

Karen P. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

The location itself is fine, and the last time I rented a small van it was practically new. The 15 foot rental from this transaction had a gas cap warning light malfunction that I was never able to make go away. Also, what appeared to be the symbol of an engine was lit, and I couldn't tell if it was a warning light or not. It did not say "check engine", so I wasn't sure. But, the truck functioned fine and was clean. It just wasn't maintained to the level I am used to from this location.

Meredith G. 
Rating:
5.0

The first truck had an issue so we were soon in a better truck

Catherine R. 
Rating:
4.0

Everything went smoothly

James G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

At this location, nothing! My issue was I had to drive 30 minutes there from my own town, with 3 UHaul locations, to pick up the trailer!

Donald D. 
Rating:
4.0

Everything was taken care of well and explained easily.

Brian S. 
Rating:
5.0

It was easy and stree free. No problem with last minute reservations. Worked out awesome

BOSTIC D. 
Rating:
5.0

Customer did not leave a comment.

Joyce B. 
Rating:
5.0

Customer did not leave a comment.

Cleve W. 
Rating:
5.0

Rental truck was very clean and new.

Vicki F. 
Rating:
5.0

Customer did not leave a comment.

Theodore H. 
Rating:
4.0

Customer did not leave a comment.

Andrea M. 
Rating:
1.0

My miles was off, the self check out app wasn't working . Due to that I had to deal with the clerk behind the counter who was aware of the miles being off by .6 miles and told me it doesn't matter I still have to pay for the additional miles that I didn't add.

Oscar R. 
Rating:
5.0

Customer did not leave a comment.

Henry S. 
Rating:
4.0

Provide more diversified trucks. The nearer locations to me would have been more convenient, but they didn't have the size I needed so I had to travel an extra ten miles to get the right truck, thus costing me in miles which uhaul charged me.

Dean D. 
Rating:
5.0

Maxwell did a great job.

Kathleen R. 
Rating:
5.0

Customer did not leave a comment.

Cyril G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J. 
Rating:
5.0

Customer did not leave a comment.

Chet L. 
Rating:
4.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Your doing fine.

CHUCK B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Van had dog hair and sawdust all over. Check engine light and tire pressure warning light was on

Paul K. 
Rating:
3.0

The lighting harness was damaged during a previous rental and at the scheduled pickup time, this was unknown to the staff. With permission and support from the staff, I had to rewrite the trailer connection to allow me to take the trailer and keep on schedule for my move. Not a major deal for me but the staff seemed unsure what to do with the damage and would have been lost for a while with a less experienced renter. They were very helpful with the fix and I still got out on the road on time.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

Debra K. 
Rating:
1.0

Mirrors where non usable. Inside smelled like rotted shit. With brown stuff on passenger seat. Driver seat hard to adjust. Handle on driver side window is broken. Looked like someone pissed on front of vehicle.

Donna F. 
Rating:
5.0

Put in a rear view camera system.

Joseph P. 
Rating:
5.0

well check engine light was on, ran ok and it worked well to what i needed it for

Robert S. 
Rating:
4.0

Engine check light was on when I started the vehicle. Dash said check fuel cap.

Jeffrey G. 
Rating:
4.0

Customer did not leave a comment.

Rony K. 
Rating:
3.0

The app is problematic. Would not let me check out. Cost was more than quoted and I drove fewer miles than I estimated.

CHARLEY S. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
4.0

Customer did not leave a comment.

Cydonie F. 
Rating:
4.0

Customer did not leave a comment.

Nathan L. 
Rating:
4.0

Customer did not leave a comment.

Nathan L. 
Rating:
5.0

Customer did not leave a comment.

Lila N. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

CARL M. 
Rating:
3.0

Customer did not leave a comment.

Liz B. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR L. 
Rating:
4.0

Customer did not leave a comment.

DESTANIE S. 
Rating:
2.0

You can stop changing people's pick up location at the last minute. I was sent to this store and stood for ten minutes while a trainee was starting a rental with some other guy. The other employees stood around doing nothing while the trainee bumbled through. I had to finally speak up a SECOND time to the lazy trainer, and tell him that my rental is all set from online and I just need the key. He tried to brush me off onto the trainee again until I showed him where my phone had it confirmed. Thankfully I didn't have to speak to anyone on return. This set me way off schedule for the entire day. When I returned the vehicle, I was charged a second time for rental and insurance. UHaul has forty extra dollars from me. I am sorely disappointed.

Alicia R. 
Rating:
5.0

Same uhaul customer service, quality, and experience I've grown to expect.

Nickolas T. 
Rating:
3.0

Tire burst 7 miles from pickup location. No road debris and puncture did not contain foreign object. Vehicle made several random loud rattling noises when empty. Was very concerned about another tire blowout with no spare and returned vehicle early. Complimentary bottle of water at check out would have personalised service more. Van was struggling on hills while unladen. And side mirrors created a low blind spot for lane changes.

Ryan K. 
Rating:
5.0

The service was very good, checking in and checking out the U-Haul truck was very quick and easy.

RENEE R. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Faster approval when at the time of picking up

Randy C. 
Rating:
5.0

Quick and easy

Ray F. 
Rating:
4.0

Customer did not leave a comment.

matthew D. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
5.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

Customer did not leave a comment.

Tysheika P. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
4.0

Customer did not leave a comment.

ELIGIUSZ G. 
Rating:
5.0

Customer did not leave a comment.

Sonja H. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
4.0

The cup holder area had spilled drinks and some garbage under the seat. The rental pickup and drop off process was excellent

DAWN W. 
Rating:
5.0

Thankful for Shane. He was very helpful and was able to fix all the confusion from the pickup location.

Amy V. 
Rating:
5.0

Customer did not leave a comment.

STEPHANY J. 
Rating:
1.0

Guy was rude

Devin L. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

Definitely make sure the trucks are clean!! Someone used the truck before and it smelled like manure both inside truck and the back of the truck! I should have ask for another one but at that point we were on a schedule and I assumed they didn't care! I also specifically told the young man who set up my reservation I did not want a van. He reserved a van! I tried to call to change my equipment rental size because it was not allowing me online and the first time I was on hold, apparently at the stor, for 30 minutes and the second time directly to Uhaul for 45 minutes! THEN the change finally went thru on the website, or so I thought, but still didn't show up at the store and had to change equipment size manually at the store!! I appreciate the value and multiple locations but someone should check up on the service areas!

LISA A. 
Rating:
5.0

Customer did not leave a comment.

Marlene B. 
Rating:
5.0

Staff very helpful and assisted in hooking up trailer

Gwendoline R. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

I had one problem with the Van the air conditioning was not work and it was Hot outside . I have to drive with the Windows OPEN

Andre K. 
Rating:
5.0

Bad equipment, dirty ,smelly

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Justina T. 
Rating:
5.0

Clean bugs off of front windshield

MICHAEL G. 
Rating:
2.0

The woman who set handled things when I picked up the truck made no effort to go over any details with me. I was not informed that the return of the truck was to be prior to 8 am on the due date. And she was very crabby towards me the entire time I was in their location.

Vinciente V. 
Rating:
5.0

Employee that took care of the transaction was very nice and helpful.

John A. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

Truck did have a headlight out. Safety issue.

Kristen M. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

MARCIA B. 
No reviews have been submitted for this location.

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