Customer Reviews for Ace Home Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ace Home Center

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Glen S. on

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The Truck Cab smelled like cigarettes and there were ashes on floor

Melissa S. on

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Customer did not leave a comment.

Craig E. on

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While I will use this location for the hardware store I will never use Uhaul again, and here’s why as shared on the other survey you sent: Your company canceled my rental for a 26’ truck for 10 days and then gave me a 20’ truck for 1 day. They also lied and said they had contacted me and confirmed this, which never happened and your staff even said they do that all the time. While there the manager, Josh and then the next day Ryan, said they don’t rent 26’ trucks for local it’s against policy - then why when I called and spoke to you did you do it? No answer just a stupid look. Also you can look at my history and see that the Corp manager Taylor changed my reservation several times without notice. After they realized their mistake they “booked” a 20’ truck at another location. I didn’t trust them and went there only to find I was right and they had a 15’ at a location 15 miles away in Norwich, Ct. I ended up having to use two separate 15’ trucks and even with a “discount” it was still more expensive than the original quote. This is a very poorly run business and I will never recommend and will highly suggest to others to use your competitors.

scott B. on

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Kristin S. on

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Keith S. on

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Truck was in need of repairs/maintenance, staff said U-haul was unresponsive to those needs

MEGAN C. on

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Michelle J. on

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santos M. on

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Karen C. on

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Kyle M. on

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Truck needs serious maintenance done to it and I had to drive it to Louisiana from New York. Plus the rediculous rate and overcharging a Uhaul rental truck that I reserved a week before and was hit with hidden or added on fees in comparison to the quote they gave me online!

Michael F. on

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Great experience, very prompt and friendly

June G. on

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Customer did not leave a comment.

Robert C. on

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Left them over a half a tank a gas..,still was charged 55 cents for going one mile over limit! Ridiculous

Shelley B. on

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Rented uhaul very close to home said they had I one. Then got switched to a few towns over so instead of paying for a few miles I paid for 40 this has happened before when you change location we should get discount on mileage price. I will think again before renting from uhau

chris C. on

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Very uneasy people to work with initially my reservations were messed up and they gave me a credit but the whole process of being on the phone for 4 hrs total between two days missed packing and loading time because of it and ran behind schedule this has been a huge inconvenience and unfortunately the drop off time was inconsistent I would please like a call about this mayter

Ryan C. on

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Eric was fantastic and great customer service. Vehicle itself had no high beam indicator, leaky roof, gas cap broken and difficult lever for driver window to roll up and down.

linda F. on

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ARTHUR F. on

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Paula H. on

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Nothing...everything was great!

ryan J. on

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Filled up gas before dropping off verified and have receipt to prove it. They said I didn't fill the tank to the right spot and charged me for gas I had already put in. Called them to straighten it out and they called me a liar. Will never do business with this location again. Terrible customer service.

Keli R. on

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Niral P. on

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GEORGE K. on

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Sherri G. on

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Contract says return with same or more gas or pay $30 fee. I picked up 1/4 tank, returned 1/2 tank, but was offered no credit for the extra gas provided.

Mellinda H. on

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Ginger from Ace hardware store was amazing! She helped me with my uhaul

Annette D. on

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The change oil light was on. Otherwise all was well

jacob R. on

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Do a safety check of vehicles before rental I didn’t notice until on the highway that the tires were not right

DAVID S. on

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Customer did not leave a comment.

Brad K. on

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Very polite and helpful.

jason R. on

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I reserved my rental at the Columbia ct location. They told me that the rental was at that sight and reserved for me. When I went to pick it up they told me they did not have it and I'd have to drive to norwich to pick up, and basically blew me off. The manager would not come out of his office to speak with me, and I feel they did not provide any customer service at all. The employees at the Columbia location have no clue and where not helpful. The norwich location was great. I just wish I'd started with ace hardware first. I will never go to the Columbia store again.

FRAN R. on

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Customer did not leave a comment.