Customer Reviews for Ace Home Center
(U-Haul Neighborhood Dealer)

719 reviews

146 W Town St   Norwich, CT 06360

(860) 887-1118

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    8 am–5 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(860) 887-1118

146 W Town St
Norwich, CT 06360

Services at this Location:

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    8 am–5 pm
  • Sunday
    9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

Completely different experience from the pick up location! The service rep was polite, knowledgeable and fast. He checked out our truck and gave us our receipt in minutes of arriving and we were happily on our way! Clean facility and easy to find. There are 2 gas stations right next door so it is easy to fill up before drop off. Highly recommend this place.

Christiane G. 
Rating:
5.0

Customer did not leave a comment.

Katelyn C. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

The mobile check in and drop off is a breeze. So easy to do.

AMANDA S. 
Rating:
5.0

Customer did not leave a comment.

Martha L. 
Rating:
4.0

When I was inspecting The truck discovered that it wasn't swept, but the attendant offered to weep it for me, but I told him that I was going to do it, don't worry about it.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Anthony Z. 
Rating:
5.0

Nothing

Florence L. 
Rating:
2.0

I got here 15 minutes early and they didn't have the uhaul ready I had to wait over an hour for the store to open

David H. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Just to ask if he needs any equipment like hand trucks blankets and boxes

ADAM P. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE D. 
Rating:
5.0

Customer did not leave a comment.

Ruth B. 
Rating:
5.0

Customer did not leave a comment.

Imani D. 
Rating:
5.0

Nothing everything was perfect

CIRIA S. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
3.0

The first person I talked to seemed like he was aggravated the whole time he was getting me signed up for a truck. He was not necessarily rude but it felt like he didn't want to help me. He also took another customer and began making keys for her while checking me in. I was confused because a few other employees came over to help her but he told them that he was doing it. I felt anxious during the entire transaction. The truck had garbage in the bed, there were empty drink bottles. I did not clean out the garbage because it wasn't mine and I don't want to catch Covid or the flu. The truck was otherwise in good condition minus a little piece of paint damage on the grill. The associate who helped me when I dropped the truck back off was friendly and helpful. I was really relieved that he was so personable.

Melissa P. 
Rating:
4.0

Customer did not leave a comment.

steve W. 
Rating:
5.0

Everything went well. Staff were very professional and courteous. I'll definitely recommend this place.

Jeanpaul A. 
Rating:
4.0

My payment card would not register and my vehicle was very reluctant to accelerate to normal speeds.

benjamin C. 
Rating:
1.0

Very un professional staff not nice at all I rented bunch of times my closing was delayed I tried to call on Friday to let them know because they weren't open on thanksgiving when the truck was due to be back that it would be late but I was on hold for 13 min and then I was hung up on like I wasn't a valued customer. I wake up day morning to a phone call at 741 am to needing the truck back demanding it asap and I tried to call back but no answer because they weren't open and also I was not informed about a drop box and that was there solution. WELL THERE IS DROP BOX UKNOW BIG BOB said he was not easy to work with

chris C. 
Rating:
5.0

Customer did not leave a comment.

Alleah B. 
Rating:
5.0

Customer did not leave a comment.

Angelina M. 
Rating:
5.0

Staff was professional and courteous

Todd F. 
Rating:
5.0

Customer did not leave a comment.

scott S. 
Rating:
2.0

Coffee on the floor and seats also the gas meter didn't work I was told the truck had 1/4 of a gas ⛽️ As soon as I Pull out of ACE hardware the truck had 50 miles to empty battery died at a rest stop

Antonio C. 
Rating:
5.0

Customer did not leave a comment.

chelsea H. 
Rating:
5.0

Customer did not leave a comment.

MIKE L. 
Rating:
5.0

Customer did not leave a comment.

CHANDRESHKANT P. 
Rating:
5.0

Customer service provided by Sean and Matt was exceptional. The customer who had the van prior to my rental time did not return the van on time and Sean readily offered a solution that was very accommodating and professional. Store is also very clean and well stocked.

WILLIAM A. 
Rating:
4.0

Customer did not leave a comment.

Norman S. 
Rating:
5.0

Customer did not leave a comment.

Ronte M. 
Rating:
4.0

Customer did not leave a comment.

ROB S. 
Rating:
5.0

Downloaded the app and did the 24/7 check in. It was great! Was able to rent out a truck before the store opened. The only thing you should know is they will ask for a second form of ID verification in addition to your license such as a passport, copy of a lease, or for uhaul to call another person so be prepared for that. Also, if the truck is not available at the location you originally requested they will change it to another location nearby. I had reserved the truck at hey irepair but was switched to Ace Hardware - wasn't an issue for us but might be for other people. Otherwise was a quick and easy process

Delilah P. 
Rating:
5.0

Truck was clean but for some reason it was full of stink bugs

GARRETT R. 
Rating:
5.0

Check in and check out was easy and fast!

ELIZABETH H. 
Rating:
5.0

Customer did not leave a comment.

Pat B. 
Rating:
5.0

Customer did not leave a comment.

Helen A. 
Rating:
5.0

Nothing, you guys are awesome.

thomas S. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
3.0

if I were to recommend it, I would let the person know that the sales person who checked me out instead of counting the miles as 079 counted them at 709 and tried to charge me $300 instead of 60. So you should check your mileage yourself before you leave and know how many miles you use.

Jennifer N. 
Rating:
4.0

Very good experience, small discrepancy on mileage but cleared up very quickly and to my satisfaction. Highly Recommend this outlet.

ADAM W. 
Rating:
5.0

Great service, associates No changes needed.👍

CHUCK B. 
Rating:
4.0

Customer did not leave a comment.

Frederick C. 
Rating:
5.0

I have rented multiple times from this Ace Home Center in the past year and the service has always been exceptional.

John G. 
Rating:
5.0

Very happy with the customer service. I will recommend u-haul at Ace Hardware to everyone. I was extremely pleased.

Christine L. 
Rating:
5.0

Customer did not leave a comment.

Elmer M. 
Rating:
5.0

Good services Windows ready needed to be clean

ralph Y. 
Rating:
5.0

There was a can of soda in the van, left by someone else before me. It wasn't mine. I forgot to tell the sales associate when I brought the van back. Other then can left in van, my entire rental experience went well. Thank you!

LISA P. 
Rating:
5.0

Customer did not leave a comment.

Nathanael R. 
Rating:
5.0

Customer did not leave a comment.

ANGELA F. 
Rating:
5.0

Overall…a great experience!! They didn't provide the key to that allows the changing of the three ball trailer hitch mount. No way to change the ball to match the trailer. Luckily the 2 inch ball that was already set matched the trailer I was buying.. Otherwise the trip would have been disastrous!! Otherwise…dealing with ACE Hardware is great as usual.

greg M. 
Rating:
4.0

8' Truck had not been fully cleaned or sanitized for COVID. I spent 30 minutes cleaning it, with sanitizing wipes provided by U-Haul, prior to initially driving it. Truck also had a service alert on rental day one showing "oil needs to be changed soon." Other than that, the truck was in very good shape, and the engine ran smoothly.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

Heather R. 
Rating:
5.0

Customer did not leave a comment.

Luisa R. 
Rating:
3.0

The store doesn't open at the time i rented should put info for online pick up

Fred R. 
Rating:
5.0

Customer did not leave a comment.

barry S. 
Rating:
5.0

Customer did not leave a comment.

Cathie T. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
5.0

Customer did not leave a comment.

Gene C. 
Rating:
4.0

Clean truck, they did have an appliance dolly that I was assured by your representative they did which forced me to drive more miles out of route to rent elsewhere for more money, this cost me time and miles $$$$.

Frank B. 
Rating:
5.0

The associates were very friendly and helpful with getting me in and out quickly.

Stephen S. 
Rating:
5.0

NA

Elmer M. 
Rating:
5.0

The staff where I picked up and dropped off the vehicle were extra pleasant to work with ....

Todd F. 
Rating:
5.0

Nothing. I was so happy to get your survey to let you know how pleased we were with our experience. The trailer was the perfect size and enclosed so we didn't have to worry about weather or outside things in transit Also, since we were able to pull the trailer, we didn't worry about soaring gas prices Finally the staff was so pleasant, and customer focused and the experience was well run I definitely would use them and recommend them again!

James C. 
Rating:
5.0

The van I picked up said "Oil change needed"

Donna B. 
Rating:
4.0

Have New Jersey and NYC fix their roads! I know this is outside your control, but I wanted to joke about that question.

sheila W. 
Rating:
5.0

Quick and easy!

Aaron G. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

To note and I pointed this out when the trailer was returned, the trailer had expired Tennessee plates on it. Hopefully that will be rectified before you rent the trailer again.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Lech D. 
Rating:
4.0

Customer did not leave a comment.

Karen M. 
Rating:
1.0

I was told to wait for someone at a register because she wanted to leave, no one checked the trailer or took pictures so I did a video walk around and took pictures myself. I will drive 50 miles to find another location. Lazy staff and terrible attitude.

Nicholas D. 
Rating:
3.0

You can start by not leading me to believe it's gonna only cost me 45 dollars for 4 hours and it ends up costing 110 dollars. Would have never gotten it had i known it was going to cost that much

Jonathan L. 
Rating:
4.0

Truck was ready and in good shape. Moving pads were reserved, but center wasnt' sure if they had any. After checking, they found they did.

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

DESTINY S. 
Rating:
1.0

Truck was very dirty but the manager on that day cleaned I very well. I needed a ball hitch, made sure it had one. Drove an hour away only to find that the hitch was locked and we were not given a key. By this time, the store was closed. Called UHaul help, and they had to call me back. Called back only to ask questions. Then needed pictures. I had already driven the hour there and wasn't even able to do what I needed to and I had to get home to my kids. The next day I called the store and talked to the stand-in manager. She said not to worry, they'd take care of us. Only to get there and be charged extra for extra miles. And we COULDN'T EVEN TOW WHAT WE RENTED IT FOR! Completely waisted my time and a good amount of money.

Andrea M. 
Rating:
5.0

The service was fast. Friendly atmosphere. Very helpful staff. Equipment was almost brand new

Shota L. 
Rating:
5.0

Thank you Maxwell for refunding me the $10 for the moving blankets I forgot to take with me. I appreciate not being charged for a service I did not use. Great customer service.

Heaven Z. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

very helpful,

bob S. 
Rating:
5.0

You guys did an excellent job, we were moving last minute and you were able to meet our needs then some!! Thank you so much!!

marcie S. 
Rating:
5.0

She is helpful and courteous! Excellent customer service

Lai M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B. 
Rating:
1.0

Absolutely terrible customer service. Never expect me to be a customer ever again.

Devon W. 
Rating:
5.0

Great service

Shirley M. 
Rating:
5.0

Customer did not leave a comment.

Aubrey T. 
Rating:
5.0

Customer did not leave a comment.

Drew E. 
Rating:
5.0

Customer did not leave a comment.

Angelica Z. 
Rating:
3.0

It would help if the uhaul representatives were upfront about whether the vehicles are one way or not. I was told the truck was one way and when I went to drop it off it said I had to be where I picked up the vehicle. We went over the fact that it was one way several times during the reservation. The vehicle had an Arizona plate on it so I am not sure why it was considered "their" vehicle when it is Norwich, CT. It would be nice if just once I had an easy return of a uhaul vehicle or equipment.

Camelia H. 
Rating:
5.0

Customer did not leave a comment.

Lindee H. 
Rating:
2.0

This was the second time that there was a problem with billing. And both times had to send extra time fixing it with my bank and with you guys. To say the least I'm very unhappy!

micheal R. 
Rating:
5.0

Change listing. Trailer is 6ft wide but gate is 4ft 9inches make it known. Had to return couldn't fit cargo through the gate

Ryan M. 
Rating:
5.0

Nice

Ramon A. 
Rating:
4.0

Customer did not leave a comment.

Sarah J. 
Rating:
5.0

I would recommend this location if the trucks were actually cleaned. The truck I rented was incredibly dirty. It smelled horrendous. Dirt, dust and garbage all over the truck. The back of the truck had a lot of dirt and debris as well. It was nasty and for $92 I feel I was way over charged.

Perry S. 
Rating:
4.0

Lower prices

michael C. 
No reviews have been submitted for this location.

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