Very un professional staff not nice at all I rented bunch of times my closing was delayed I tried to call on Friday to let them know because they weren't open on thanksgiving when the truck was due to be back that it would be late but I was on hold for 13 min and then I was hung up on like I wasn't a valued customer. I wake up day morning to a phone call at 741 am to needing the truck back demanding it asap and I tried to call back but no answer because they weren't open and also I was not informed about a drop box and that was there solution. WELL THERE IS DROP BOX UKNOW BIG BOB said he was not easy to work withchris C.
Ace Home Center
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Norwich, CT 06360
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Staff was professional and courteousTodd F.
Coffee on the floor and seats also the gas meter didn't work I was told the truck had 1/4 of a gas â›½ï¸ As soon as I Pull out of ACE hardware the truck had 50 miles to empty battery died at a rest stopAntonio C.
Customer service provided by Sean and Matt was exceptional. The customer who had the van prior to my rental time did not return the van on time and Sean readily offered a solution that was very accommodating and professional. Store is also very clean and well stocked.WILLIAM A.
Downloaded the app and did the 24/7 check in. It was great! Was able to rent out a truck before the store opened. The only thing you should know is they will ask for a second form of ID verification in addition to your license such as a passport, copy of a lease, or for uhaul to call another person so be prepared for that. Also, if the truck is not available at the location you originally requested they will change it to another location nearby. I had reserved the truck at hey irepair but was switched to Ace Hardware - wasn't an issue for us but might be for other people. Otherwise was a quick and easy processDelilah P.