Customer did not leave a comment.JAMESMADISON C.
Customer Reviews for Ace Peninsula Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CAROLJEAN M.
Customer did not leave a comment.MARCUSDONTRAY R.
Customer did not leave a comment.Kareem M.
Didn't have the large appliance dolly we asked for, location was easy in and out, serv I certainly wS good.Donna D.
Sweep floor of van. Had chips and drink holders were sticky. Have associates more knowledgeable when working I haul desk. Have wrong truck as well as over charged. But everyone was super friendly and Zac tried to fix issue. We have rented here numerous times and will continue when needed.KENDALLLYNN H.
Everyone was amazing! Very helpful and super friendly! We never have issues here! Definitely will always come here.KENDALLLYNN H.
The worker was upset because she said she was not familiar with the uhaul rental system. I spent 40 minutes trying to get my truck and the lady threw the keys on the counter. I had to return because I was not given a pick up truck and the. Waited another 20 minutes because she did not know to change the truck in the system. I hope the charges on the credit card were done accordingly.MARIAN U.
Customer did not leave a comment.jon B.
Signed up for 24/7 access to pick up truck but still had to go inside the store and stand in line in order to get the keys. This cut into my paid for time. Would recommend making retailer honor 24/7 access and place keys in lock box like expected.Robert B.
Customer did not leave a comment.DOUGLASHENRY T.
U are over charging me for rental by one day RidiculousGary G.
Customer did not leave a comment.lucius P.
Customer did not leave a comment.RACHELELIZABETH M.
Customer did not leave a comment.Corella W.
This location was understaffed. Thirty minute wait time to be serviced.Anna M.
I had originally requested a pickup but was notified after I reserved online that this location didn't have a pickup available but suggested another location. Since the other location was inconvenient for me I asked what else was available. I was told a 10 ft truck was avaible so agreed to that even though the per mile rate was higher. When I went to the Ace to pick up the truck, I was told it was not a 10 ft but a 15 ft truck. This was more than I-needed for what I had to move but the guy who waited on me said they wouldn't charge any extra. Overall, no complaint but when I was there to pick up the truck and return it, there were two pickups and a 10footer in the parking lot.Linda S.
Staff was friendly, polite and prompt. Thanks!!!!!Heather B.
Customer did not leave a comment.CHERRYMAE S.
Customer did not leave a comment.Allison B.
Last two visits the trucks were not in good shape buttons falling off, fear battery would go dead, cabin light would not stay on truck dirty etc. and twice I have been accused of not returning the truck because they failed to look in the key return boxJAMIE B.
The trucks are oldSHAHIDATAKISHA F.
Customer did not leave a comment.Robert S.
This is my top go to store. Everyone is friendly, knowledgeable, and helpful and now that they rent Uhaul trucks makes it even better.kenneth S.
Inform the customer that they will be charged for the mileage at the end of the day!!Marteen W.
When Uhaul booked the equipment, the only option was a location 12 miles away from my residence. Within 5 miles of my house, there are multiple Uhaul locations to include the legitimate Uhaul main location. It is clear that Uhaul clearly uses this move inventory at a cost to the customers and not to the company.Leslie K.
Our experience was horrible. We reserved a 26' truck for pick up at 8am in Portsmouth. My husband arrived to pick it up and we were told it wasn't available until 1pm. Which would not work at we were moving out of state and needed to be packed and on the road by 1. We were then told there were no 26' trucks available for pick up in the area. The best the could do was a 20' truck that we would have to drive to Hampton to get. Which meant using our gas to get to Hampton and back. And a 20' truck wasn't going to fit all our stuff. But it was the only thing we could do. So now I have stuff left in storage that I have to figure out when/how to move. I'll have to rent another truck. Again, we moved out of state. I work full time. This was a huge inconvenience, for what should have been a quick and easy pick up.John M.
Customer did not leave a comment.Daisha C.
They went over and beyond what they do! Highly recommend for your needs!Charles C.
I called another local rental site prior to calling this one and was placed on hold for at least a half hour and finally hung up. Tried again later and the same thing happened. Tried to reserve the truck online and that didn't work either. Finally called a third site and they arranged the rental for me. Also, when I got the confirmation email, I entered all the info on the website (for "faster" pickup) like the email said but when I got to the rental site, I had to provide all the info all over again. Looks like you have some work to do - to make all this work. On the "better" side - you were half the price of Budget !!!!Bruce C.
Customer did not leave a comment.Andrew M.
Customer did not leave a comment.john G.
Customer did not leave a comment.Stanley B.
Customer did not leave a comment.MICHAELROBERT D.
Customer did not leave a comment.Reba K.
your agents won' t come out with you to pre- check for damages. nor will they come out to check for damages when truck is returned . i brought the truck back with fuel gauge higher than when i first left. they refused to check the gauge when i came back. was told this would all be checked out later. i asked for my receipt and was told it would be emailed to me. my receipt never showed up. after two more requests for receipt, i had to go back to store to get the receipt. thats when i discovered they said my fuel level was lower than when i first left. on all of my other trips i've used uhaul an agent would go out with me to precheck truck and verify no damage and when i came back verified the fuel gauge. this is all crap!Don L.
truck dropped off about 10 at location, granddaughter was happyTHELMA C.
The truck was dirty. I assumed it would be wiped down in-between customers due to covid. There is no way this is done. It smelled HORRIBLE. The smell actually made me feel ill. If car rental companies have no smoke policy why wouldn't a truck rental? GROSS! Also, having to replace used gas should be made more obvious online just like the charge per mile. That part was clear but the gas replacement must have been in the super fine print. UHAUL tries to advertise as super affordable on their trucks when in fact it IS NOT AT ALL. The ACE facility was fine and they're friendly The issue is with UHAUL. I'm not sure who would be in charge for cleaning the rentals.Eric B.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Calvin L.
Customer did not leave a comment.Lindsey R.
Staff needs to spot check vehicle to ensure they are clean and free of clutter for previous rental.SE'SCHAUN T.
All goodGregory C.
Customer did not leave a comment.Victor G.
The folks here were fantastic, my wait was maybe 5 minutes and they were extremely helpful, even saved me $50 by telling me 120 blankets is WAY too many lol!!Travis E.
Very easy to check in and check out. Very pleasant experience.William H.
Customer did not leave a comment.Payton A.
Customer did not leave a comment.Maria Jovana M.
Customer did not leave a comment.Greg B.
Next time don't call your customer the day before and tell them they have to back track on their moving trip to go pick up equipment that should have all been at the same location especially since i places my reservation approx 2 months before the move.Sherry H.
Customer did not leave a comment.SARA J.
Keep hiring people with great customer service skills!DWAYNE D.
Customer did not leave a comment.Meghan E.
Long wait times the four times I've been there bc â€œit's not my jobâ€. Staff poorly trained on U-Haul system.Karen W.
Thanks, I had a great experiencerenzo R.
Customer did not leave a comment.Kaitlyn M.
Customer did not leave a comment.Diana A.
Customer did not leave a comment.Rocio C.
Customer did not leave a comment.Sean M.
Customer did not leave a comment.CHARLES R.
I have been using U-Haul for several years at this Ace Hardware location. Checkout was quick and easy and the staff are always professional; particularly in their customer service.derrick W.
Make sure that trucks are cleanphyllis P.
Customer did not leave a comment.Joshua T.
Friendly staff and trailer was exactly what I needed. It was clean and ready to go!Thomas O.
Customer did not leave a comment.Pablo D.
Customer did not leave a comment.Tina R.
Customer did not leave a comment.John N.
Customer did not leave a comment.Heather S.
Customer did not leave a comment.Jo B.
Customer did not leave a comment.Matt S.
Everything was as it should be.darrell S.
The Ace Hardware store that I was redirected to in the Fox Hill area was VERY helpful, informed, trained and professional. Could not have asked for a better experience. HOWEVER... The place I initially rented the 5' x 8' enclosed trailer, 1023 W Mercury Blvd, Hampton, VA 23666, had me down for the WRONG Sunday, which was a week later than I had requested. It just so happened it was the same young, forgetful girl that I spoke to "IN PERSON" about 2 - 3 days earlier when I rented the trailer. She didn't have a clue what she was doing. Very unprofessional and evidently forgot any training she may have had!!! She either needs to be fired or put in remedial training...IMMEDIATELY! I DO NOT recommend using that location for anything (NOT EVEN A TURN AROUND ) and this is one of U-Hauls main locations in that area. PITIFUL SERVICE !!!ARTHUR V.
Customer did not leave a comment.Sylvia F.
Customer did not leave a comment.Joseph K.
Customer did not leave a comment.Curtis E.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.TIFFANY W.
Customer did not leave a comment.ANDREA L.
Customer did not leave a comment.Donnie T.
Customer did not leave a comment.Shaminece H.
This location is a dream to deal with. The one on Pulaski Hgwy in Baltimore, M.D. is a disgrace!Kathleen K.
Customer service is very polite and helpful he's name is Khamal keep it up your good workâ€??????MARY C.
You guys were amazing. Thank you so muchHelen T.
Customer did not leave a comment.Robert S.
Self drop off is much easier and straight forward.Brian K.
Better mileage pricingJerry E.
Customer did not leave a comment.Nzingha P.
Customer did not leave a comment.Calvin D.
Customer did not leave a comment.Brett D.
Uhaul changed my pickup location the day before my rental. Why have a reservation if you are going to make me drive 20 minutes out of the way to pick up the rental?David S.
Nothing to improve. Thanks for your service.KIPPY S.
Keep that same professionalism going as you interact with other customers.GABRIEL M.
u-help sucksWilliam C.
The employees at Ace Hardware were very friendly and helpful. The only the I had any complaint with (very little) is I had to rent the trailer online. Ace will not rent a trailer for local trip at this location.David D.
Nothing to improve. Friendly and helpful staff at Ace Hardware in Hampton. Truck was clean and ready to go. Absolutely no issues. Have rented from them before and will do so again.Mike M.
Customer did not leave a comment.AARON S.
Nothing....We had great customer service. Thank you.JAMES W.
Customer did not leave a comment.Bernice W.
Customer did not leave a comment.Heather S.