Our experience was horrible. We reserved a 26' truck for pick up at 8am in Portsmouth. My husband arrived to pick it up and we were told it wasn't available until 1pm. Which would not work at we were moving out of state and needed to be packed and on the road by 1. We were then told there were no 26' trucks available for pick up in the area. The best the could do was a 20' truck that we would have to drive to Hampton to get. Which meant using our gas to get to Hampton and back. And a 20' truck wasn't going to fit all our stuff. But it was the only thing we could do. So now I have stuff left in storage that I have to figure out when/how to move. I'll have to rent another truck. Again, we moved out of state. I work full time. This was a huge inconvenience, for what should have been a quick and easy pick up.
Moving Truck Rental in Hampton, VA at Ace Peninsula Hardware
Moving to or from Hampton, VA 23663? Get FREE truck rental rate quotes at Ace Peninsula Hardware.
Get FREE moving truck, pickup truck and cargo van rental quotes at Ace Peninsula Hardware
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Hampton, VA.
Cargo vans and pickup truck rentals in Hampton, VA
U-Haul cargo van rentals and pickup trucks in Hampton, VA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Hampton, VA 23663. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
They went over and beyond what they do! Highly recommend for your needs!
I called another local rental site prior to calling this one and was placed on hold for at least a half hour and finally hung up. Tried again later and the same thing happened. Tried to reserve the truck online and that didn't work either. Finally called a third site and they arranged the rental for me. Also, when I got the confirmation email, I entered all the info on the website (for "faster" pickup) like the email said but when I got to the rental site, I had to provide all the info all over again. Looks like you have some work to do - to make all this work. On the "better" side - you were half the price of Budget !!!!
your agents won' t come out with you to pre- check for damages. nor will they come out to check for damages when truck is returned . i brought the truck back with fuel gauge higher than when i first left. they refused to check the gauge when i came back. was told this would all be checked out later. i asked for my receipt and was told it would be emailed to me. my receipt never showed up. after two more requests for receipt, i had to go back to store to get the receipt. thats when i discovered they said my fuel level was lower than when i first left. on all of my other trips i've used uhaul an agent would go out with me to precheck truck and verify no damage and when i came back verified the fuel gauge. this is all crap!
truck dropped off about 10 at location, granddaughter was happy
The truck was dirty. I assumed it would be wiped down in-between customers due to covid. There is no way this is done. It smelled HORRIBLE. The smell actually made me feel ill. If car rental companies have no smoke policy why wouldn't a truck rental? GROSS! Also, having to replace used gas should be made more obvious online just like the charge per mile. That part was clear but the gas replacement must have been in the super fine print. UHAUL tries to advertise as super affordable on their trucks when in fact it IS NOT AT ALL. The ACE facility was fine and they're friendly The issue is with UHAUL. I'm not sure who would be in charge for cleaning the rentals.
Staff needs to spot check vehicle to ensure they are clean and free of clutter for previous rental.
The folks here were fantastic, my wait was maybe 5 minutes and they were extremely helpful, even saved me $50 by telling me 120 blankets is WAY too many lol!!
Very easy to check in and check out. Very pleasant experience.
Next time don't call your customer the day before and tell them they have to back track on their moving trip to go pick up equipment that should have all been at the same location especially since i places my reservation approx 2 months before the move.
Keep hiring people with great customer service skills!
Long wait times the four times I've been there bc â€œit's not my jobâ€. Staff poorly trained on U-Haul system.
Thanks, I had a great experience
I have been using U-Haul for several years at this Ace Hardware location. Checkout was quick and easy and the staff are always professional; particularly in their customer service.
Make sure that trucks are clean
Friendly staff and trailer was exactly what I needed. It was clean and ready to go!
Everything was as it should be.
The Ace Hardware store that I was redirected to in the Fox Hill area was VERY helpful, informed, trained and professional. Could not have asked for a better experience. HOWEVER... The place I initially rented the 5' x 8' enclosed trailer, 1023 W Mercury Blvd, Hampton, VA 23666, had me down for the WRONG Sunday, which was a week later than I had requested. It just so happened it was the same young, forgetful girl that I spoke to "IN PERSON" about 2 - 3 days earlier when I rented the trailer. She didn't have a clue what she was doing. Very unprofessional and evidently forgot any training she may have had!!! She either needs to be fired or put in remedial training...IMMEDIATELY! I DO NOT recommend using that location for anything (NOT EVEN A TURN AROUND ) and this is one of U-Hauls main locations in that area. PITIFUL SERVICE !!!
This location is a dream to deal with. The one on Pulaski Hgwy in Baltimore, M.D. is a disgrace!
Customer service is very polite and helpful he's name is Khamal keep it up your good workâ€??????
Better mileage pricing
Uhaul changed my pickup location the day before my rental. Why have a reservation if you are going to make me drive 20 minutes out of the way to pick up the rental?
Nothing to improve. Thanks for your service.
Keep that same professionalism going as you interact with other customers.