Crystal and Heather gave me exceptional customer service. Heather was. Pleasant and very informative. Crystal was also very pleasant and informative and even gave me kudos for doing the move all by myself. I had to move a couch among other furniture. Whew!!! I would recommend giving them both awards for stellar customer service
KERRIN E
Customer Reviews for Ace Peninsula Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was disgusting. Smelled like cigarettes and must. Everything was sticky and it looked like something was spilled all over the inside of the front window.
Lynn TThe trailer I rented was clean, well build and well kept. I seriously can’t think of anything that needs improvement.
RAUL CTruck was absolutely filthy when I picked it up and because I didn't clean it myself you have the audacity to charge me a $25 cleaning fee? Absolutely ridiculous
Jarrod HI reserve a 20ft truck and a auto hauler, but the auto hauler was scheduled to be picked up first and then 2 hours later the truck. The auto hauler lights did not work so they had to find a new one which was 40 mins away and delayed my load time. They tried to assist me but overall I could have done better going some where else.
LUIS MZero issues.
Thomas OGood customer service at ACE
ALISON JOne of the headlights was out.
SHELLEY SGreat service. Location is a major plus being close to my residence
Gregory DThe employees in Ace Hardware in Hampton Virginia are very helpful with your U Haul needs. Highly recommended this location to do your U Haul rentals.
TIANA DYes you need to be more forthright about those hidden fees. I started at 40.00 then ended at 87. I secured my rental online and I felt robbed. Next time I will rent something from enterprise.
KEVIN WSmooth and easy transaction. Nice staff and very helpful.
TAJWALID PGreat experience the man at ace was very helpful.
TONIA AKathy was knowledgeable and affable.
kevin wBack of u-haul had roaches in it and lost my deposit for being late. I would have made it on time if I didn't have to kill roaches first
ricketta wFriendly
Jenelle NThis location is stellar and I will continue to make Ace Hardware my store. I will not however, ever be using UHaul again and will be sure to post my horrible experience to social media. Picking up the truck took an hour due to U-Haul, not Ace Hardware and several other issues with the app. The worst.
Sheryl BAce Hardware staff not very trained on U-Haul app. Took way to long to give me a truck and return it. I had prepaid and ordered on line. So this should have gone smoother. I also didn't receive a dolly I ordered.
Lori NStay consistent.
MOSESPETTIS RIt was hard to put gas in the 15 foot U-Haul Truck, while trying to pump gas it constantly clicks like it's full and I went to multiple gas stations so it's definitely a problem with the truck. The windshield wipers also were bad, one even came off while using it. Customer Service was friendly, but understaffed.
JEREMIAH SThe truck smelled like smoke and I’m not a smoker but I’m not one to complain. I had to move in a hurry and the workers were so nice and helpful.
Michael LExcellent checkin process. It went quickly and I was back at my home finishing my move!! Thanks!!
Susan CA++++ 5 Star experience. The Ace Hardware staff were pleasant and helpful!! Easy return. Fast and Efficient!!
Susan Cthey were so helpful!!
ASHLEYJOICE DI believe the weather was the just cause for the uncleanness state of the vehicle.
Garry Mexcellent service and treatment. great experience
Roger CPlace eye hooks or something in the truck that a bungee or ratchet strap could attach to. This would be highly ideal!
Demetrius GThe staff was very nice and helpful, but the location was very hard to reach for me. I initially reserved the truck at one location, which was very close to my storage facility (0.6 miles distance) , and Uhaul changed the truck pick up/dropp off location the night before pick up to a location 20 minutes away from my initial pickup/dropp off location . Having to pick up the truck at a much further location, caused the movers to have to drive extra miles and wasted a lot of time which i did not plan for, my movers ran out of time, the person driving the truck didn t have time to refuel the truck and I got charged for it and exhorbitant amount ( $55 for 5 gallons), and none of this was my fault. It was all Uhaul s poor planning and I could not understand why did I have a reservation but they didn t have the truck at location I needed it, i chose that location so I would be close to my storage and not have to rush. Ended up paying $160 for the truck which i initially rented for $96.....Now i will think twice before renting a Uhaul when I will need to take my stuff out of storage and move it across the country. This is in not a good way to conduct business and take advantage of military families.
Mihaela OEverything was great.
JANETSHAY WThe young lady that helped me was sweet as candy. Truly a great experience.
Isidore EGood all the way around.
Alan RThe U-Haul staff were courteous, professional and friendly. I would definitely recommend this location to my friends and family.
Chad MYou rescheduled my pickup location 3 times and i got worried so switched to a 20 footer instead of a 26. Pickup went fine other than that
Paul MNo improvement necessary since The people I dealt with were fast and friendly
brian gQuick, friendly and accommodating.
Cynthia LIt was a great experience at Ace Hardware but U-Haul advertising on all the trucks is extremely misleading. It’s very misleading to think that you can rent a U-Haul for $19.99. I offered to pick it up for my daughter and ended up throwing down over 80 bucks. That’s not something she could afford on her income but she believed she could because the truck said “$19. 99+fees.” It should say “fees could exceed price of truck rental by 300%.”
Shiela FThe staff was top notch and extremely helpful.
Donna ECharged for gas when it was returned on the same level, truck had cigarette ash in the cupholder , associate never had me do a post inspection. Simply had me pay and handed me the keys and that was that.
LOGANESTON GArt did a great job for me
THOMASCHRISTOPHE HAlex, Art and other staff did a great job for me.
THOMASCHRISTOPHE HThe order was for a van and the clerk did not know that there no vans available. I asked how much and the clerk did finally change my order to a panel truck.
Charles LExcellent service, easy pick up
William HWas quick and easy to drop off with the app.
HEATHER EAll good!
Debbie EMissing the light connection cable. Luckily another trailer had one, otherwise I would have had to find a trailer at another location.
Daniel BThe internet was temporarily down at this location, but the crew went above and beyond to help me check out with my truck! Couldn’t ask for a better experience given the circumstances. Thanks Ace Crew!
Catherine JPlease make sure places like the tobacco and grocery store have the appropriate resources to respond to reservations using technology. This was a failure for this venue. I do not think a company can truly be a U-Haul contracted faciliiy without the appropriate technology and staff with the appropriate knowledge.
Senobia CWhen I rented the auto transport and I told them I was only needing it for a few hours when I get to the drop of location they will knock off $50.00 off the rental price and I was told at the drop off location that there's nothing they can do about it. Once again U-Haul screwed me over. I'm not using them again and I'm getting ready to move so I guess I'll use someone else for my truck rental !
JIMMIE WLove your technology used for the rental process!
Timothy G