Customer Reviews for Ace Peninsula Hardware
(U-Haul Neighborhood Dealer)

Rating:

3.0

No suggestions at this time. We had an enjoyable experience.

Rating:

3.0

I would give it an excellent if it was for the fact that I was not informed of the hidden fees of dropping it off vehicle in New Jersey

Rating:

5.0

Satisfied..

Rating:

5.0

The associate to help me rent the truck because my app was not cooperating was so awesome and I truly appreciate him. On return of the vehicle there’s a different associate and he was very helpful as well. I do apologize. I did not get their names, but I do thank you.

Rating:

3.0

Truck cab interior needed cleaning and smelled.

Rating:

5.0

I had a great experience, it was 8am on a Saturday the lady at the door was even smiling and spoke. Most places I don't get that on a Saturday. 👌 !! Well done ? it was quick easy and simple.

Rating:

3.0

When returning the truck I learned the truck number was different than number on contract. The truck was not swept clean. My reservation included 72 packing blankets - they had 30 in stock.

Rating:

5.0

Great customer service!

Rating:

3.0

Make sure to have dolly epuipment at time of rental.

Rating:

4.0

Customer service was very good.

Rating:

2.0

The inside of the truck had a huge dead roach in it. The inside of the driving cab smelled and could have used a deodorizer. The service was not clear. The equipment I requested wasn’t available and I didn’t know that until arrival. I requested movers and the location didn’t provide the service which I wasn’t aware of until the day of. The worker at the desk I originally worked with had a terrible attitude. The actual person who checked me out was actually more helpful. This was a disaster. I would never use this facility ever again. Thankfully things worked out better for me but my original plans were completely derailed.

Rating:

2.0

I requested furniture blankets in the truck. There were no furniture blankets on the truck when I went to pick it up. When I asked the store employees about it, they said, "We don't have any furniture blankets. We can't do anything about that." They treated it like it was my problem. Awful customer service.

Rating:

1.0

Reserved 2 dollies online, when I went into the store for pickup they had none whatsoever . This was a major inconvenience. Had to slam the drivers door shut because it would not stay closed.

Rating:

5.0

Motorcycle trailer was ready at appointment. Was in and out in less than 10 minutes. Would rent again if needed.

Rating:

5.0

The guy was very nice and helpful.

Rating:

5.0

Very accommodating in helping me to dislodge the car trailer from my car.

Rating:

1.0

Upon arrival, there was no staff at the front desk. Eventually, a young man offered assistance but abruptly abandoned our transaction midway to help another customer and then proceeded to ring up an entire line of people. He provided no explanation or apology for this interruption. After waiting for approximately 15 minutes, I inquired if anyone else could assist me. He responded dismissively, "I don't know, I'm not even supposed to be working U-Haul; I just helped you because I was the only one up here." Despite having already taken my license and swiped my card, I had to locate another employee to complete the rental process. The issues escalated dramatically after I rented the van. The windshield wipers didn’t work which required roadside assistance and then it wouldn’t start which required a separate call to roadside assistance. The right taillight and blinker also didn’t work.

Rating:

4.0

They didn’t have the van I reserved but did find me a truck that was the same price

Rating:

5.0

Ordered moving blankets, but none were available at time of pickup

Rating:

5.0

Trailer was in poor mechanical condition. One tire was cupped badly. Caused plenty of noise and anxiety while towing, especially at highway speeds. Everything inside was exposed to excessive vibration. Trailer was clean, just jumpy and noisy.

Rating:

5.0

The staff at this Ace Hardware were great and the truck was exactly what I needed. Being available on such a short notice was a big help.

Rating:

4.0

The drop box for the keys should have a slot big enough for a key fob to fit through

Rating:

5.0

The employee was very helpful and customer service was extremely excellent

Rating:

1.0

I rented a van for high wasn’t there. They gave me a box truck instead. Then said they didn’t have a dolly that I preordered as well.

Rating:

1.0

Stop charging people extra miles they never did

Rating:

5.0

Easy and efficient.

Rating:

5.0

Nothing comes to mind.

Rating:

3.0

Trash in the back of the truck dolly was dirty and unraveled. And on yalls part u-haul charged me for an extra day that I was told wouldn't be charged if I dropped the truck the following day wich was Sunday

Rating:

3.0

App was difficult to use

Rating:

5.0

Openly disclose that a customer can mobile check out an hour prior to scheduled time. I say this due to it took me around 20-30 minutes to complete and I am very familiar with technology, moreover some areas might have slow connectivity.

Rating:

5.0

It’s a good company

Rating:

4.0

The young man who assisted me with the rental very professional. The issues I have are with the truck. When got in the truck there was an odd odor. The odor kept getting stronger the further I drove. Honestly it smelled as if someone vomited in the ventilation system. Then when the truck reached 55 mph started shaking violently. Slowed to 50 seamed to be ok. If I would not been operating locally I would have returned the truck. Service was great the truck not so much. Thank you, Robert Hornsby

Rating:

1.0

Pickup was fine and equipment was fine but drop-off location refused to assist with my drop-off at 4pm even through they claim to be open until 530. Had to process drop off myself

Rating:

2.0

The person who closed me out out was rude and dismissive.

Rating:

1.0

It was filthy and lights didn't work

Rating:

5.0

All of your customer service representatives do an excellent job

Rating:

5.0

This location has plenty of equipment and if not they can obtain it from a U-Haul move center if you give U-Haul time. We have rented 10 trailers over a 180 period and every time the trailer is clean and ready to go. Lights work and the trailers are well maintained.

Rating:

5.0

The app was a bit "buggy" but overall it was an great experience.

Rating:

4.0

My original drop off location which was Mercury coliseum. Was not excepting returns. I had to go to Ace Hardware location instead . this was a waste of my time and fuel. There should be something in the data base that prevents this from happening

Rating:

1.0

Truck pick up process was very poor, app was freezing up and once I received lock box code for access to keys there was no key in box. Truck was in very poor condition. There was something majorly wrong with wheels or axels and felt very unsafe to drive leaving the parking lot. Truck drop off process was poor with app freezing and unable to proceed from one screen to the next. I have rented numerous uhauls prior and will likely never rent one again based on this experience

Rating:

4.0

The truck leaked a good amount of water and should be repaires

Rating:

5.0

This site had a large selection of equipment to choose from.

Rating:

5.0

I was a little nervous because of the comments, but our experience went well. Check in was easy, store associate was helpful, and our truck was in good condition to drive.

Rating:

4.0

Customer service rep was very rude and disrespectful at store drop off.

Rating:

5.0

Rick (sorry if I got the name wrong) was great. Super easy to drop off the trailer, and they (him and Jessica) even helped unhook me while I was shopping in their store. I love this ACE and come back for the great service as often as I can.

Rating:

4.0

Rental was missing a spare tire and the front driver's tire was bald and had steel belts showing. We had to wait for 4 hours for the tire to be replaced. We estimated 100 mile usage, but we ended up only using approximately 50 due to poor maintenance of the vehicle which could've cost a dangerous situation. The group we had come to help us move could not do anything until the tire was fixed and we could load the truck. While the location staff and roadside assistance were very friendly and helpful, going above and beyond at times, we really weren't able to use the rental like we had hoped.

Rating:

5.0

The rental process was smooth and efficient.

Rating:

2.0

Better customer service and vehicle conditions

Rating:

2.0

We had to keep driving from one location to another because of miscommunication basically. The communication between one location to another was so painfully lacking that we were left driving around confused. BUT, there is a saving grace in all of these, at least everyone were kind and nice.

Rating:

5.0

Show the customer HOW Everything works & WHERE Everything is to operate the vehicle properly.Don't assume they KNOW. Encourage the customer to take a picture of the mileage Before the KNOW BE 4 you leave process Steps end

Rating:

2.0

I tried the mobile pick up, but the location would. It recognize me when I arrived, so I had to go inside. That added 30 mins to the day. I also didn’t notice the gash in the sidewall if the tire, which ended up being a flat when I got to my house. Took 4 hours for them to fix it. The only reason I would recommend the location is because of proximity.

Rating:

1.0

Dirty & filthy

Rating:

4.0

The 10' truck was clean but the "check-engine light" was on; a different truck was provided where one of the side mirrors was loose. The driver returned to store and was provided tools to repair.

Rating:

1.0

Check out was not available