Customer Reviews for Ace Peninsula Hardware
(U-Haul Neighborhood Dealer)

139 reviews

7 Towne Centre Way   Hampton, VA 23666

(757) 262-0125

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 10:30 am - 5:30 pm

Services at this Location:

Contact Us

(757) 262-0125

7 Towne Centre Way
Hampton, VA 23666

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 10:30 am - 5:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

I was given a trailer with two bad tires. No one was even there with the trailer when I arrived. I just went into the store and was told which trailer to take. It didn't seem like the tires had been inspected by anyone after the previous use which led to us having a blowout on the interstate.

AUSTINMARK B. 
Rating:
5.0

Customer did not leave a comment.

kirk A. 
Rating:
5.0

Customer did not leave a comment.

BALTEJSINGH G. 
Rating:
5.0

Customer did not leave a comment.

KELICARACHEL S. 
Rating:
5.0

Customer did not leave a comment.

KEVINJENS A. 
Rating:
4.0

Customer did not leave a comment.

MOSHAY S. 
Rating:
5.0

Customer did not leave a comment.

Shelia D. 
Rating:
5.0

No not use that truck again. Worst driving truck ever. Excellent customer service at Ace.

Jamaro T. 
Rating:
1.0

Truck was not at all cle. Service this this was poor. I was charged gas that I replaced before I returned the truck. The person never came out to check me out. There was a light on about a tire having problems. Never again.

PROMISSYJUNETTE L. 
Rating:
3.0

The young man @ check in was unfriendly

Reiner P. 
Rating:
5.0

Great over all

Promissy L. 
Rating:
4.0

I was satisfied with the overall experience and rental of the truck. There's always room for improvement with anything we do as people or as a business. No complaints here!

Matthew H. 
Rating:
3.0

People were nice but the vehicle was not available when I arrived. I had to go to a different location to pick up the truck. I spent 45 minutes in the store waiting for them to find me a truck and get transferred to the other store. I then had to drive to another location to pick the truck up.

Robin S. 
Rating:
5.0

Customer did not leave a comment.

HUNTERBRADLEY G. 
Rating:
5.0

Customer did not leave a comment.

Cassandra R. 
Rating:
5.0

Customer did not leave a comment.

Roxanne T. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJAMES W. 
Rating:
5.0

Customer did not leave a comment.

michael N. 
Rating:
3.0

Customer did not leave a comment.

Lee B. 
Rating:
5.0

I don't understand the extra charges

DIVINEAMARTE' S. 
Rating:
5.0

Customer did not leave a comment.

VERONICAWIGGINS R. 
Rating:
5.0

Customer did not leave a comment.

Donald K. 
Rating:
4.0

Customer did not leave a comment.

JOSEPHTEREZ D. 
Rating:
5.0

Customer did not leave a comment.

Corey S. 
Rating:
5.0

The customer service was very good and the truck was in good condition . I had a great experience overall

dion jamar S. 
Rating:
3.0

I personally would not recommend nor use uhaul again when I need to move because they claim to have affordable prices, but the prices really aren't that great. I was only supposed to pay 75-90 dollars on truck but instead got charged for $116. NEVER again

Jayla T. 
Rating:
4.0

Customer did not leave a comment.

WAYNE M. 
Rating:
4.0

Customer service was good the truck was clean

MARCOTOBYUS L. 
Rating:
4.0

Make sure you check the trucks regularly. The drive shaft shattered while I was in the interstate.

EMILYJEAN S. 
Rating:
4.0

Uhaul's contactless rental disappointed me again. The Uhaul trucks are parked away from Ace Hardware. I parked near the trucks and the website said I wasn't at the right location. I had to drive up to the store to get the website to process. I took a long time waiting for approval, like over 10 minutes. The location of the key was not made known on the website. I had to search for over 10 minutes to find it. The truck was not swept out and there were two wet dirty moving blankets in the back. The 12 moving blankets I requested were not in the truck. I had to go inside and talk to a Uhaul rep to get the blankets. Therefore it wasn't contactless after all and wasted another 15 minutes of my time. Uhaul's poor check in process wasted over 45 minutes of my time and in the end wasn't contactless.

JAMIE E. 
Rating:
4.0

Better trucks. The truck ran rough and the truck had sand in the front when I picked it up from uhaul. This system you have logging in an reporting stuff on the app needs adjustment. The question asked caused me to have to pay a 25 dollar cleaning fee because it had sand in the front when I picked it up. With that fact to me it wasn't clean enough for anyone to rent, until the front was cleaned.

Annette D. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
4.0

Customer did not leave a comment.

ETHAN B. 
Rating:
5.0

Customer did not leave a comment.

Roy C. 
Rating:
5.0

Customer did not leave a comment.

LISALORRAINE M. 
Rating:
5.0

Customer did not leave a comment.

KIRK S. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

RITACLAUDETTE P. 
Rating:
5.0

Customer did not leave a comment.

TYROME C. 
Rating:
5.0

Super easy and fast drop off. Great!

Noah V. 
Rating:
5.0

I was charged a $25 cleaning fee for returning the vehicle as I picked it up as well as annotating that the vehicle was not clean when I picked it up.

Alton H. 
Rating:
4.0

The cab of the truck was extremely dirty.

David H. 
Rating:
5.0

Notification if the truck is louder than the norm. Something had been removed from the truck in theft that didn't affect how it ran but how loud it was. I would have requested another truck. Other than that, excellent service overall!!

Monica S. 
Rating:
4.0

Have more knowledgeable employees handling the connection and setup of the equipment

Leonard M. 
Rating:
3.0

Because I had to wait on someone to come from somewhere else in the store both times I went there. I'd rather go to a Uhaul store, the reps are there when you enter to store.

PAMELADENISE L. 
Rating:
5.0

nothing

David S. 
Rating:
5.0

They were fast and it wasn't a long wait

Curtis E B. 
Rating:
4.0

Customer did not leave a comment.

Craig L. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Takeya P. 
Rating:
2.0

My reservation included a utility dolly and 12 pads. They didn't have the dolly and only 10 pads were available until I found some bunched in the back of the truck.

Lawrence A. 
Rating:
4.0

This location, staff and customer was great after having a horrible experience with 1023 Mercury Blvd, Hampton VA on the same day.

Crystal S. 
Rating:
5.0

Customer did not leave a comment.

ted U. 
Rating:
2.0

Hold in top of roof somewhere, items damaged/wet.

nickolas R. 
Rating:
1.0

You can make sure that your company follows through with an Online/ phone order make sure that the extra tools that customers rent are in the truck and make sure that the lights on the truck works especially if you have an customer who's gonna be picking up an truck after hours, make sure that they don't get the run around like I did I've waisting so much time on Uber that it was unbelievable from getting a ride from one place to another... someone In customer service stated to me about an refund for my tool rental and another for the truck rental they said that they would but hey that never happened.. they fell short once again on there word then they said that I had an storage that I didn't want at all says that it comes with the rental. But hey I'm just little ol me sometimes when big business becomes quite large they become very relaxed like it's not competition out here they need to keep the same energy that put them in business in the first place like keeping your word to an customer making sure that the vehicles are safe on the road having the availability and the extra that customers pay for like dollies etc..

Esther B. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
3.0

Customer did not leave a comment.

Ja'son B. 
Rating:
4.0

Customer did not leave a comment.

JON A. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

ANDRE M. 
Rating:
1.0

I was over the time i discussed with the representative. Arrived after the ace hardware closed. So i went to the text. Went to return vehicle. And the web site was not helpful. I placed the keys into the return box assuming the workers would check first thing. I got booked for two days when i only used it for about 3.5 hours... So no. Either have a better website or have employees that check in returns first thing. I'm a disabled homeless veteran. Thank you . i need every penny i can get... So i don't appreciate the employees bout checking the return box first thing... Would hate for someone to be expected to do their job...

Sean R. 
Rating:
5.0

make it less expensive for long travel!

TODDLYNN S. 
Rating:
3.0

Just dont

Ayla P. 
Rating:
4.0

The equipment was well maintained but the cargo area was pretty nasty when I received it. It had not been swept or cleaned from the previous rental and smelt like animal and urine. I borrowed a broom from the store and cleaned it myself so I would not have any of the nasty debris that was left over at my house.

Ian W. 
Rating:
2.0

my hitch on the rental truck fell off and i had to pull off the side of the road... took too long for the Uhaul assistance... ended up having a strange help. very disappointed. i feel i should be totally refunded for the truck rental. this is not how i planned to spend my saturday afternoon... on the side of the highway!

Raymond B. 
Rating:
5.0

Show return address in any information related to the rental I.e. webpages, emails, texts.

Clark B. 
Rating:
4.0

The truck could have been cleaned better. The dashboard and cup holder every were dirty and sticky. Also when I got in my truck the seat was wet because some had left the window opened.

Migdalia P. 
Rating:
1.0

The clerk was not knowledgeable and arrogant.

MANUEL M. 
Rating:
5.0

Air conditioner went to a warm breeze during the trip. It never went to cold and we had to have the windows open the entire trip. Accessory outlet on drivers side was inop. Middle port was inop. Only port that worked was on passenger side.

mark K. 
Rating:
5.0

Zach Wingate was fantastic! very friendly and accomodating! will work with him in the future for all my rentals!!

rod S. 
Rating:
5.0

Everyone was super zac was a really big help at every challenge i had moving and always helpful and made suggestions on how best to handle everything

Nancy B. 
Rating:
5.0

Sean, store manager, was giving me a $20 credit on my rental. I have not seen this hit my charge card?? Overall a very good experience.

Rocky J. 
Rating:
3.0

I had pick up scheduled for friday at 530pm so that we could load the truck then Saturday morning unload at new place I picked up the truck and first noticed only 1 dolly when I ordered 2. then I went to pick up my son and the truck wouldn't start when we tried to leave. I had no one to. jump us until Saturday morning. then after getting truck loaded battery was dead again. had to wait for a jump. after emptying truck it died again. once again waited for a jump. so I paid for 2 days because your truck wouldn't start. it was a horrible experience

Jodie M. 
Rating:
1.0

Was treated extremely rudely when I asked if I could just drop off the keys and then charged a SECOND day after being forced to wait for your employee while he purposely took his time with the customer ahead of me, causing my return to be a few minutes late, and also falsified the initial mileage. NEVER AGAIN. I will be sure to make sure every colleague, family member & friend learns of how this place operates and to not rent from you all.

Zsatinique B. 
Rating:
5.0

The inside of the van could have been cleaned better. If there was a soda spill on the passenger side from the dashboard to the door.

Angel A. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
2.0

Customer did not leave a comment.

victor B. 
Rating:
4.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Very friendly

John G. 
Rating:
5.0

Customer did not leave a comment.

NIVALASHAWN M. 
Rating:
3.0

I returned trailer in one day rather than the two I requested. Store was unable to revise invoice to reflect the early return

marvin H. 
Rating:
5.0

Truck was not cleaned out. Online check in did not work. I made the reservation 2 weeks before rental but location did not have dolly that was ordered. I got there a little early (under 1 hour) and system tried to charge me for 2 day rental. This with previous uhaul experience at the beginning of the month I do not think I will use uhaul again.

joseph M. 
Rating:
5.0

Location was perfect for my cargo van pickup. Checked in with the counter personnel and had my van within 5 minutes. Van was clean and in great condition. I had no issues at all with this location. Thanks for making my move less stressful.

JAMESEDWARD S. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
3.0

The associate was not pleasant at all. No smile. No manners. Just somewhat rude and for sure unfriendly. The truck ramp was dirty with rocks and powdered cement. The “Moms Attic” shelf had same substance. The associate made us feel like we were a pain, all we did was arrive to pick our truck up.

michael D. 
Rating:
5.0

Continue providing great service.

Eddie H. 
Rating:
5.0

Trash inside cab upon pick up and sand on floor.

Jarred B. 
Rating:
4.0

I spent a lot of time waiting at the counter for service but otherwise good location

CHRISTOPHERDEAN D. 
Rating:
2.0

I did the app based check in , picking up the key was a chore. Waited in one line, to have someone radioed to grab the key and hand it to me. Returning was a similar process as the key Dropbox would not fit the key to the truck. Truck complained of needing the oil changed, being out of washer fluid and seemed to have a failing exhaust system. The bed of the truck had been replaced but not repainted which didn't matter, but did not match the photos at pickup we let the store know and they noted it on the transaction.

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

JAMESAUTHUR B. 
Rating:
3.0

Customer did not leave a comment.

Cheyann S. 
Rating:
5.0

Do the extra paperwork and preapproval ahead of time

Ashley K. 
Rating:
4.0

Customer did not leave a comment.

PATRICEJOANN A. 
Rating:
5.0

Customer did not leave a comment.

Sylvia C. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
4.0

The worker helping me was amazing. Wish I was able to get his name. Just one problem. I order a appliance dolly, online with my reservation. At pick up, I was told they don't have them in the store, I was picking up a washer and dryer I really needed that dolly. I had to drive 4 miles to another U-Haul to retrieve the dolly. I wasted about 30 minutes of my time just doing that. I didn't hassle long about the extra miles or the time lost, I'm certain it was because I received great customer service while in the store.

Latanya P. 
Rating:
4.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Ben H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top