Customer Reviews for Ace Peninsula Hardware
(U-Haul Neighborhood Dealer)

361 reviews

7 Towne Centre Way   Hampton, VA 23666

(757) 262-0125

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 10:30 am - 5:30 pm

Services at this Location:

Contact Us

(757) 262-0125

7 Towne Centre Way
Hampton, VA 23666

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 10:30 am - 5:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I went into the location to return the truck. I wanted to make sure that everything was correct when I turned the unit in. I asked at the front cash register for help. He called and said they would be right up. Fifteen minutes later I asked again and he said he called them to come up. I finally went to the key cutting area at ace and asked them for help. He said he could help but he had thought someone else had already helped me. He was very helpful in closing out the rental and had a hard copy when I left. We rent from U-Haul because of the proximity to where we live and needed to drop of the truck. Unfortunately the usual location where we return the trucks was full. We had been told earlier in the day we would be able to return to our preferred location but found out later that it was full. I had sent a email to the person in the morning and never received a response. I realize that times are changing but I found this experience much more difficult.

Robert L. 
Rating:
3.0

There was an issue with the Truck I was given and it became a very inconvenient experience to get what I reserved. This was not an easy exchange and made for a stressful time

Adriane L. 
Rating:
1.0

Customer did not leave a comment.

IFENIOLUWA O. 
Rating:
5.0

Was very kind and he was very patient with me.

Daisy L. 
Rating:
5.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

None. Katie was awesome. She was very professional, and helpful. Keep smiling Katie it sure makes a difference in today's crazy world.

CECELIA A. 
Rating:
5.0

The team was courteous and everything went great! We will definitely recommend this specific location!

amanda F. 
Rating:
3.0

The Cargo Van really smell smoker and the seat a lot the hair for pet.

Khoi P. 
Rating:
5.0

Customer service representative at this location was especially helpful.

THOMAS T. 
Rating:
5.0

Easy return

Alexis M. 
Rating:
5.0

Customer did not leave a comment.

LETRICE G. 
Rating:
5.0

Pleasant experience all the way around!

DEBRA J. 
Rating:
5.0

Customer did not leave a comment.

RENEE H. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Morgan W. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
4.0

Customer did not leave a comment.

Celestine M. 
Rating:
3.0

Customer did not leave a comment.

becky S. 
Rating:
4.0

Customer did not leave a comment.

Jason A. 
Rating:
1.0

The Uhaul had no air conditioning for a drive halfway across the country. It was horrible. I am so displeased as a uhaul location should be aware if their equipment is working properly or not. I was given a vehicle that didn't work and didn't have time to change it out. I will be recommending anyone I know find a different moving service outside of uhaul. I spent thousands of dollars for a horrible experience.

Isabel D. 
Rating:
5.0

Nothing, best U-Haul experience I've had. Excellent customer service, location, and equipment

Nicholas H. 
Rating:
4.0

Customer did not leave a comment.

Bernice W. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
2.0

The location that I rented the U-Haul was outstanding. The reason why I gave a low rating for the experience is because of the mobile check-out was horrendous. It took me nearly an hour to check out the vehicle. I did the mobile check out because I got the vehicle before the store was open. The requirement to get somebody on the phone when someone is picking up the U-Haul after hours is ridiculous. At 6 AM people did not have their phones on because they were sleeping and it took forever to get somebody so I could actually get the vehicle. When I am paying for it with a credit card at the time of check-out and uploading a picture of myself and my drivers license there is no reason that you need to call somebody at 6 AM in order to checkout the vehicle. I would not use the mobile check-in again.

Ryan W. 
Rating:
4.0

Customer did not leave a comment.

Sanad A. 
Rating:
5.0

Customer did not leave a comment.

Iman H. 
Rating:
1.0

I returned the U-Haul early and was charged a late fee.

John M. 
Rating:
4.0

Despite a reservation for a dolly they could not provide. In addition u-haul failed to tell us that this location was the only one nearby that would support one-way rentals. This should be communicated clearly and early! And if you take a reservation then honor the reservation.

June B. 
Rating:
4.0

Helpful staff

SUSAN L. 
Rating:
5.0

Customer did not leave a comment.

FELICIANICOLE C. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Only one person as uhaul rep. Too much for one person, register, inspect vehicle, etc.

George G. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
1.0

I had reserved a truck for 0900 on Sunday, I got an email and phone call confirmation about the order. I used the 24/7 app to pick up my truck because it was before ACE opened up at 1030. When I clicked the button "ready to pick up my truck" it told me that Uhaul would delivery my truck at 1030. So had to wait until an ACE employee opened up the store to request the keys to the truck and then saying they don't give out keys before 1030 but since I had my order request then they'd make an exception. Once I returned my truck same day (6hrs later) following the app that told me to drop keys off in the uhaul box outside, the next day I get a invoice around 0745 with discrepancies. First I only used the uhual for 1 day (17 July from 930am to 3pm) I returned the keys to the box outside of ACE since the uhaul app told me to, it should only be 1 day rental. The second is I was charged with an after hours return but I turned the truck in during work hours at 3pm. Both, ACE and Uhaul need to be on the same page when renting out the trucks using the 24/7 app since ACE only opens their doors at 1030 but yet I was able to reserve the truck for 0900 online. Not sure if I'll ever use uhaul again after this craziness.

Erin E. 
Rating:
5.0

Customer did not leave a comment.

Thaddeus M. 
Rating:
3.0

For the second time in a month my reservation was wrong. There needs to be some major fixes in the area with the reservation process and meeting customer expectations.

Stanley M. 
Rating:
4.0

Customer did not leave a comment.

Curtis L. 
Rating:
5.0

Customer did not leave a comment.

Mike N. 
Rating:
5.0

They were amazing. I was so nervous about driving 1,100 miles pulling a trailer with my Kia Optima but they assured me that I would do fine, gave me instructions and tips and waylaid any fears.

Elizabeth A. 
Rating:
3.0

Equipment was filthy when I picked it up and then felt like I was being judged in the condition of how it was returned though the representative said nothing to me they spent alot of time taking pictures and digging through the trash on the trailer when it was there when I picked trailer up I used trailer to haul two couches no trash was put into trailer.

Brennan C. 
Rating:
5.0

Seamless process. I called the day of and was able to move my time up. Super friendly and helpful ! Thanks

Kimberly V. 
Rating:
4.0

It was just a parking lot but it worked.

PAUL A. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
5.0

Attendant was very knowledgeable, influential in choosing the perfect size truck for the job and took pride in renting same.

Peter P. 
Rating:
5.0

Easy in. Easy out.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Patricia J. 
Rating:
5.0

Customer did not leave a comment.

Henry P. 
Rating:
1.0

Customer service was bad no one explained anything and they were no help at all. The lady that Checked us out didn't even smile the guy on the phone was rude smh 🤦🏻‍♀️ spent almost $200 for rudeness

Marcus P. 
Rating:
1.0

They charged us for an extra day when we told them our original contract stated we were supposed to have the truck 07/01-07/03. We returned 6pm 07/02.

Adrian D. 
Rating:
4.0

Customer did not leave a comment.

Joan H. 
Rating:
5.0

Customer did not leave a comment.

Yanping F. 
Rating:
3.0

THE VEHICLE WAS DIRTY AND SMELLED INSIDE. DUE TO A TIME CRUNCH I WAS UNABLE TO THOROUGHLY INSPECT. BUT I HAVE HAD BETTER EXPERIENCES WITH UHAUL.

DONALD H. 
Rating:
4.0

Great service. Safety conscious, tech replaced trailer tire on the spot after noticing wear.

Tom M. 
Rating:
5.0

None, it was great!

Idana K. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
4.0

Customer did not leave a comment.

FREDERICKOWEN F. 
Rating:
4.0

Chrissy was helpful in resolving the issue that “traffic” created.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Gina C. 
Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
3.0

The reserved equipment was not on-site and they did not have possession of it, the trailer that they finally rented me was not on-site anywhere. They finally gave me another trailer without changing the number on the paperwork

Jason B. 
Rating:
5.0

Improve the app! I tried to check in on the app got a error message every time. Had to check in inside the store. The store was very helpful but still the app should have worked.

ELIZABETHSHANNON J. 
Rating:
2.0

Don't have customers make a reservation and not have the proper equipment.

Valerie H. 
Rating:
5.0

Customer did not leave a comment.

Aimee H. 
Rating:
5.0

Customer did not leave a comment.

fred-michelle H. 
Rating:
5.0

The young man that helped us was amazing. We had a bad experience at different location, and were not sure if we would ever use uhaul again. Being in a pinch and near this Ace Hardware, we had no choice to try. The experience was so much better, this location and the reservation agent has kept me as a uhaul customer!

Vickie M. 
Rating:
5.0

Billing was the only issue—returned after hours and the bill I received had extra day charges so I had to call and get it corrected. This took almost an hour-40 minutes on hold and another 15 with an agent to remove the extra charges.

Dana G. 
Rating:
4.0

Make sure the truck has a good battery

Stacey F. 
Rating:
4.0

Customer did not leave a comment.

Tommy N. 
Rating:
5.0

They are well stocked on many sizes of uhauls, they got us in and on the road quickly.

Nicholas L. 
Rating:
4.0

Customer did not leave a comment.

Antonio S. 
Rating:
5.0

The app refused to accept photos. Had to use browser.

Parker B. 
Rating:
3.0

Customer did not leave a comment.

Erik B. 
Rating:
5.0

Staff at Ace was excellent!! Zero complaints. The truck I rented however, needs to be put in a shop. I am used to driving old worn out vehicles so I had no issue really. People not used to driving a vehicle that badly needs an alignment could definitely be put in a serious situation! Hell, I even ended up in the wrong lane on a turn. I highly recommend placing this truck into maintenance immediately! And no, I don't want a free rental or anything like that. I am genuinely concerned for the next customer.

JOSHUA M. 
Rating:
3.0

The movers was excellent and very professional

PAMELAANTOINETTE W. 
Rating:
5.0

Add flying mode.

Dana D. 
Rating:
5.0

Great counter help. In and out no problem

John B. 
Rating:
5.0

Easy to get to and the customer service was outstanding. I will definitely use this location again.

John S. 
Rating:
5.0

Customer did not leave a comment.

joyce N. 
Rating:
5.0

Good communication

William B. 
Rating:
5.0

Customer did not leave a comment.

ed H. 
Rating:
5.0

Customer did not leave a comment.

KENNETHMICHAEL F. 
Rating:
1.0

They don't know how to work the computer

Deshawn H. 
Rating:
4.0

Customer did not leave a comment.

Dawn H. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Everything was simply fantastic!!!!! Walked in and it took about 5 minutes since I had filled out everything on-line. The reps were so nice and friendly. I was so impressed how quick the process was for picking up and dropping off was. Everything was exceptional!!!!

PAMELA W. 
Rating:
5.0

Kudos to the gentleman who assisted me with the rental. Professional, friendly, efficient and accommodating. Made sure I got the equipment I needed with a seamless process.

John H. 
Rating:
3.0

The truck itself leaked and rain got our furniture and boxes wet. When letting the gal know at the returning location, she did not care and did nothing about it. We are very DISAPPOINTED in our experience. We trusted that the truck to move our items with care & it did not!

ANDREW W. 
Rating:
5.0

Customer did not leave a comment.

Natus S. 
Rating:
3.0

The Uhaul pick up truck I rented was very dirty. Food crumbs everywhere. It looked like it hadn't been clean in awhile. It also smelled of cigarettes which just being in the cab for 5 minutes I started to get a headache. The tire pressure light was on the vehicle along with low washer fluid. I was very disappointed. These vehicles should be inspected regularly and they're not.

Jessica R. 
Rating:
2.0

Was not ready when I got there. Was told I was overbooked. They tried to give me another one booked me ma'am, I paid for it, they went to go get the keys and somebody had another register was giving it to somebody else . Finally after an hour I was able to get a truck The only reason I'm giving 2 stars instead of one is because the gentleman that helped me did did the most that he could to help

sean L. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
1.0

I'm being over charged for going 5 miles round trip and fuel usage that I paid money to refill to just UNDER half a tank...... Uhaul obviously needs to train their employees and Ace Hardware how to properly use the billing software. I am LIVID!!!!!

Candace L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
4.0

Charged twice..... placed my reservation for 3 hours at 20 for 3 hours instead of full day. Returned truck at hour 4 and the charged me forty dollars. Rip off!

KEITH M. 
Rating:
5.0

Quick and easy return

Byron B. 
Rating:
3.0

Customer did not leave a comment.

ANNETTE F. 
Rating:
5.0

The truck I rented smelled like someone had been smoking in the vehicle for a long time.

Luis M. 
No reviews have been submitted for this location.

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