I was given a tow dolly with an inoperable taillight. I was told that once I sign for it that's it they cannot exchange it the trailer. So I told the person you are giving me a tow dolly with a known safety issue and that's it I have to call the 1 800 number to get it fixed because you cannot give e me another trailer in your lot? This has to be the most ignorant police from U haul. The person ended up coming back out to the parking lot and stated he was able to change the tow dolly because the system wasn't offhis screen so it did work out. I will not use the U haul rental place anymo.
RAUL T
Ace Peninsula Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hampton, VA 23666
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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AC in truck was marginal at best. Counter staff was cordial and professional.
Joseph BContinue doing what they did
ISRIEL WYour staff were very helpful and kind
TRACY CI used the phone app to reserve and check in, so I merely needed to walk up to the U-Haul counter inside the store to get my key handed to me. The truck was clean, fully fueled, and rode nicely. Upon return, the app had me take pictures of the vehicle and the odometer and fuel meter, then I dropped the key in the afterhours box. There was also ample parking in which to leave my car during the day while I used the rental truck.
Jonathan C