Customer did not leave a comment.MEGHANCLAIRE I.
Customer Reviews for ACE Vacuums Of Fairfax
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
None. Service was excellent.James M.
Customer did not leave a comment.RICHARD S.
There should be a UHUAL board or Banner outside of the Vacuum store to let new customers know they cam pick up UHUAL truck from here. Thanks,MUHAMMADYASIR S.
First, the store didn't open until almost 10:30, as the person strolled in late. Second, I reserved a dolley but, the pick up location didn't have dolleys so, I had to drive to another location for that. Third, the guy at the store told me I would receive credit for the unused mileage but, that was wrong. This all was quite unfortunate, as I've been a long time frequent customer but, after this experience I will be rethinking any future moving choices. I did appreciate the professional service at the drop off location. I think u haul should stick to only renting from actual u haul sites as my drop off one.Tina W.
You can improve your service by advising your customers when a reservation change has occurred. I was significantly inconvenienced during my recent experience. Original reservation made to collect truck at the Manassas, VA location off Sudley Rd. It wasn't until arriving at the Manassas location I was made aware of location pick up change. The staff at this location could have cared less. Frustrated and pissed, I had to speed to the Fairfax location to collect truck before they closed.Guy A.
Customer did not leave a comment.JULIOERNESTO R.
Agent was helpful, pleasant , and very courteous...CLAYTONALEXANDER K.
This was very difficult to find. The turn to drive behind the vacuum store to the back parking lot where the truck needed to go was so tight anything larger than a 10-ft truck would never make the turn. I was not in the store so I cannot comment on that as the representative met me in the parking lot.Susan V.
This was my first experience ever with U-Haul and it was a great one because of Keven who was a truly an exellent and professional performer. Many thanksOmran O.
Customer did not leave a comment.Qasem D.
Customer did not leave a comment.KATHRYNJEAN M.
Customer did not leave a comment.Ashante B.
Very hard to find and getting Uhaul around the back was very challengingLinda E.
Excellent customer service and very clean vehicleDavid H.