I had several issues with the check in and check out with 24/7. I like the idea of doing this on the app, but I had to use the e-mail to check in (not just using the app) which was confusing and for the drop off - the app kept crashing on step 4 of 5 so I had to start over 2 times and retake all the images. Pick up and drop off was a headache - otherwise I had a very smooth rental.Richard L.
Customer Reviews for Acorn Mini Storage Chaska
(U-Haul Neighborhood Dealer)
Chaska, MN 55318
(Off of hwy 41; use either lyman blvd or peavey road to access jonathan blvd)
Services at this Location:
- Mon-Fri: 11 am - 5 pm
- Sat: 9:30 am - 3 pm
- Sun: Closed
Special Operating Hours
- 9/5/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Katrina L.
I used the 24x7 checkin and checkout which worked great. The only suggestion I would make is during the checkin flow have the renters take a picture of the mileage and gas level. I ended up doing so after completing the checkin but it didn't prompt me to do so.Stephen P.
Customer did not leave a comment.Annette W.
Thank you for having a truck ready for me. The other place cancelled on me. This was such a blessing to be able to do this remotely and efficiently. Thank you!!RONALD C.
Customer did not leave a comment.Stephanie B.
Customer did not leave a comment.Nathan E.
Awful. My dolly wasn't there. They messed up my reservation that was supposed to be in Shakopee but it ended up in Chaska. It was supposed to be a walk in office for check in, nope. They told me I could return the truck to Shakopee, nope got there they said they won't take it. Customer service completely non existent. I'm going to post this review as well.Tamara P.
Great overall service!Philip L.
Respond to customer inquiries and don't charge customer for things they didn't use.Charles G.
Ray was excellent in his assistance and guidance!Dwight F.
I had trouble with the U-Haul online system and it took me an extra 90 minutes to pick up vehicle. (I showed up early.) I then called the 800 number and was placed on hold for 20 min after which the receiving end hung up. To make matters even worse, I tried the online chat. It didn't work. I finally used my son's iPhone (he has the latest version) whereas mine is a year old and we were finally able to do the online pick up. The overall experience was terrible. (I wish I had spoken to real human being.)David W.
We were unsure where and how to park the U-Haul upon return. So tired and hot after moving all day! Sam came right out and said he'd Actake of our return (parking & checking out. Had used the mobile app) that we didn't need to do anything further, he would take care of it. So appreciative of, Sam at Acorn Mini Storage in Chaska!Kimberlee B.
Customer did not leave a comment.Austin H.
Customer did not leave a comment.Emma G.
The truck was pretty old and was a bit of a wreck to drive. The A/C did not work well and the truck only had slightly more than a 1/4 tank of gas when I picked it up. I was charged for EZ Refueling despite returning with the same amount of gas. I did get the $39 credited back but I am suspicious that it wasn't an accident. All in all they have a good location and $120 for a 6 hour, 60 mile round trip move is definitely reasonable so I would recommend for a friend---just be aware of the final billing and maybe test drive the truck if you are concerned about driving a 105k plus mile truck....Keith S.
Dash indicated that the tire air pressure monitoring system needed to be serviced. Tires looked good so assumed it was a bad sensor. Otherwise everything else was great!STEVE Y.
The mobile ordering was a pain. Only gave 12 am to 7am as options for pick up. Wasn't a fan of all the verifying and hunting for the key, then as we were trying to look over the truck there were so many knicks that weren't marked, as we took pictures it moved on to the next section before we were done. We had to wait until the office opened because we didn't want to be responsible for what we saw. It was stressful and the flat dolly we asked for wasn't in the truck.Andrew E.
Customer did not leave a comment.Jay G.
Customer did not leave a comment.Aaron B.
Customer did not leave a comment.chad E.
Called aroind 11 am. No answerDave C.
Thank you for helping us in under the 2 hour window! Great customer service!Noah O.
Customer did not leave a comment.Terry B.
Customer did not leave a comment.kathy G.
Super easy to pick up from here and also easy to drop rental truck back off.Natasha S.
Helpful, courteous and quick to get us rolling!DOMINIC K.
Customer did not leave a comment.Donna D.
Customer did not leave a comment.Peter F.
Customer did not leave a comment.Daniel L.
make sure all equipment is working, my truck had a cracked windshield which is against the law to drive. Over 1 hour to check out and get truck was totally wrong!!!Scott W.
Very nice van. Drove like a dream. Very happy customer.CHRISTIAN S.
Customer did not leave a comment.Jennifer J.
Always a very professional easy in and out operation at the Jonathan Boulevard location in Chaska Minnesota!Nathaniel G.
Had a specific pick up time and it was changed 2 hours later. I had to sit and wait for someone to come. All he gave me was free rental on a dolly. I had to cancel part of my job today because the gentleman behind the counter said I needed to have the rental back by 4, even though he made me wait until he got there. Not great customer serviceGreg J.
Larry is always great to deal with. He is very helpful.Charles E.
Customer did not leave a comment.Scott R.
Customer did not leave a comment.Christopher G.
Customer did not leave a comment.Shelley B.
The employees was awesome and I know had to do his job just really upset that I reserved the truck for 24 hours and then got a call saying it was due at 9am when I picked it up at 7pm the night before since I planned to wake up and load the truck so ended up having to pay extra money for the truck which made me upset but wasn't the employee was kinda other than the issue of knowing the stress The truck being reserved already by someone else and me needing it stillLogan B.
Good service. Thank you!Jeffrey H.
Very professional.Michael K.
Customer did not leave a comment.David H.
The location anf truck were fine, but uhauls app is useless. I couldnt pick up or return the truck through the app which only causes frustrationMason B.
All good, great service as always at Acorn!Jennifer O.
Customer did not leave a comment.Erick R.
Customer did not leave a comment.Amy G.
Sam & Larry are amazing! They are always friendly, helpful and flexible.Jennifer O.
The phone number provided (952-368-3251) was never answered and provided no voice mail, it simply stopped ringing. I was unable to reach anyone when I returned the truck at 4pm on Saturday and I have been unable to reach anyone since that time.Brad C.
I was treated professionally and everything was explained clearly. The experience was great. I will rent from this location again. Thanks for making it easy. Moving is always a stressful time & this was a big part of a smooth moving day!Joann Dee R.
Radio didn't work but I forgot to tell your agent when I returned the vanRICHARD A.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.Andre C.
Customer did not leave a comment.semih A.
The lock was frozen shut. When I called u haul to help me the lady asked if I "tried warming up the lock". It's mid December in Minnesota, there isn't much to do. Thankfully one of the managers at the location happened to be at work 1.5 hrs early with a blow torch... Within 3 seconds of the torch it unlocked. He said it was at least his third time this year using a torch to open the locks. For being a u haul in Minnesota it should have the locks in a warmer location or at least have a room over the locks to somewhat help from snow and freezing rain. The lady on the phone never called me back like she said she would so again, thankfully there was an amazing worker who knew how to help.Caitln S.
We were quoted approx $150-200, we were charged $371 on pick up. We filled the tank back up to 3/4 and were still charged additional for gas. We were promised a partial refund on the overcharge and still haven't received it back to my card.Tanner M.
Great service thank youKIPLING T.
Customer did not leave a comment.NICOLE B.
Customer did not leave a comment.TAMMERA C.
Everything was goodMYRELLA C.
Drop off was fine. App was easy to use. Key drop box was easily located.Theresa F.
Typical uHail change the pickup location without letting us know before. I had to drive 12 miles to pick up the truck in a different city. I still need to rent two more trucks to make the final move. I will use Penski in the future.Kurt W.
When it comes to your location in Chaska Minnesota off of Jonathan Boulevard, don't change a thing always the best service ever easy peasy process and the best service ever!Nathaniel G.
Customer did not leave a comment.Timothy F.
This dealer is such a cheat that.. he never give the U-Haul truck with full gas tank. We always return the vehicle after filling the gas for the miles we drove, but he simply charge extra money stating gas is less. This kind of mess or confusion will not happen if he gives the vehicle with full tank. When we call him to discuss about why I was charged more even after filling the fuel. Only answer we get from this dealer is to call customer care service to raise dispute. Why do we have to go through all this even though the vehicle properly. Hope this review helps others.SURYA M.
Quick and easyJason T.
Customer did not leave a comment.BRIAN B.
Customer did not leave a comment.Catherine M.
The rental office smells atrocious. Trucks seem like they're on their last thread of life. Job satisfaction seems really low with the employees.Lori C.
Customer did not leave a comment.DAN C.
This experience was only below average because of a truck breakdown by another customer, and thus I had to wait one hour to receive another truck. It was frustrating, though in the end it worked out. The staff at this location were very concerned with me about this and did what they could, and in a very personable manner.David V.
Ques2: truck was clean and it didn't break down, which is all I want, but the mechanics of the engine/computer probably has some problems. Taking all the photos at return was a bit muchâ€¦ Perhaps add a reminder on app to drop key in drop box if facility is closed. Website could explain rental options more clearly: one way vs. in town in regards to guaranteed pick up locations. Otherwise, for the reasonable price and I had good experiences with various staff at traffic and at Pick up Site, I was happy overall.JAY G.
Clean the cab, behind the passenger seat was empty beer cansVirgil E.
The location was fine in general but our pick up location was changed on us at last minute and that added another 16 miles to our trip that we had to pay for. We wouldn't of had to if the original pick up location was kept. Also, we had to redo the pictures of the drivers license stuff and all that info in person when we picked up though we had already done it all online in advanced. So it didn't save any of the info. And When it changed our Pick up location it still said to pick up at 9 am but the new place didn't open untill 11 am so that wasn't the best experience. And it all made us have a late start to our busy moving day.Thank uMANUEL H.
Contactless drop off was easy.Jill S.
The mover help that we arrange for did not show up. We had to call on some relatives. We are all too old to be moving heavy stuff.Terry H.
Customer did not leave a comment.Gregory V.
It was incredibly stressful to arrive and have to work through your confusing on-line check in system. In addition to having to add location services , it also required additional identification that was not clearly stated at the time of reserving. You need to prepare people to have a passport or even a friend's phone. Also, even though I had my own phone in the reservation when I tried to enter it with my driver's license it said it had already been used and would not let me continue. I was in tears and completely distraught as time was wasting. Fortunately, your customer service people didn't make us wait TOO long to answer and talk us through the situation, that was honestly a mess because of our situation not knowing anyone well enough to hand out their phone number to you and not having our passport with us - why would anyone bring their passport if not expressly told to??. The man at Acorn storage where we picked up the rental, Lenny, I think, was also an angel. You should pay him more for his dedication to getting the trucks checked in and ready.Elizabeth H.
Customer did not leave a comment.STEPHEN M.
The Uhaul Team at my location is always friendly and very accommodating. The truck is always available when scheduled and I've never had to wait.ERIC E.
It was seamless... however the website could use some cleanup to make it easier to navigateRandy S.
Customer did not leave a comment.GREGORY V.
Customer did not leave a comment.Josh B.
The mobile app didn't work. I had to go inside and talk with an associate.Eric V.
Great quick service!Dennis C.
Great customer serviceDENNIS H.
The staff was incredibly helpful. The truck cabin smelled like someone had smoked cigarettes, which was not fun for a long drive. It was faint, but I'm pregnant and did not enjoy that part.Meghan B.
The guy that works here is great!Mitchell G.
Customer did not leave a comment.Paul R.
Great customer service!JENNIFER B.
Your on-line application is perfect, I walked in, gave her my name, she printed my statement and I walked out to my vehicle. Excellent customer serviceDenny H.
Larry was very helpful asked us questions and set us up with the right truck very helpful thank youGARY D.
App would not work to return. Thankfully the staff was available.eric V.
Sam was superb as always!William K.
Customer did not leave a comment.CHRIS P.
Nothing comes to mind. Went into the office as well to ask a question and the staff was very friendly and responsive.Enrico E.
Customer did not leave a comment.Michael A.
Great van. Great service. Thank you!Gary O.