Radio didn't work but I forgot to tell your agent when I returned the vanRICHARD A.
Customer Reviews for Acorn Mini Storage Chaska
(U-Haul Neighborhood Dealer)
Chaska, MN 55318
(Off of hwy 41; use either lyman blvd or peavey road to access jonathan blvd)
Services at this Location:
- Mon-Fri: 11 am - 5 pm
- Sat: 9:30 am - 3 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.Andre C.
Customer did not leave a comment.semih A.
The lock was frozen shut. When I called u haul to help me the lady asked if I "tried warming up the lock". It's mid December in Minnesota, there isn't much to do. Thankfully one of the managers at the location happened to be at work 1.5 hrs early with a blow torch... Within 3 seconds of the torch it unlocked. He said it was at least his third time this year using a torch to open the locks. For being a u haul in Minnesota it should have the locks in a warmer location or at least have a room over the locks to somewhat help from snow and freezing rain. The lady on the phone never called me back like she said she would so again, thankfully there was an amazing worker who knew how to help.Caitln S.
We were quoted approx $150-200, we were charged $371 on pick up. We filled the tank back up to 3/4 and were still charged additional for gas. We were promised a partial refund on the overcharge and still haven't received it back to my card.Tanner M.
Great service thank youKIPLING T.
Customer did not leave a comment.NICOLE B.
Customer did not leave a comment.TAMMERA C.
Everything was goodMYRELLA C.
Drop off was fine. App was easy to use. Key drop box was easily located.Theresa F.
Typical uHail change the pickup location without letting us know before. I had to drive 12 miles to pick up the truck in a different city. I still need to rent two more trucks to make the final move. I will use Penski in the future.Kurt W.
When it comes to your location in Chaska Minnesota off of Jonathan Boulevard, don't change a thing always the best service ever easy peasy process and the best service ever!Nathaniel G.
Customer did not leave a comment.Timothy F.
This dealer is such a cheat that.. he never give the U-Haul truck with full gas tank. We always return the vehicle after filling the gas for the miles we drove, but he simply charge extra money stating gas is less. This kind of mess or confusion will not happen if he gives the vehicle with full tank. When we call him to discuss about why I was charged more even after filling the fuel. Only answer we get from this dealer is to call customer care service to raise dispute. Why do we have to go through all this even though the vehicle properly. Hope this review helps others.SURYA M.
Quick and easyJason T.
Customer did not leave a comment.BRIAN B.
Customer did not leave a comment.Catherine M.
The rental office smells atrocious. Trucks seem like they're on their last thread of life. Job satisfaction seems really low with the employees.Lori C.
Customer did not leave a comment.DAN C.
This experience was only below average because of a truck breakdown by another customer, and thus I had to wait one hour to receive another truck. It was frustrating, though in the end it worked out. The staff at this location were very concerned with me about this and did what they could, and in a very personable manner.David V.
Ques2: truck was clean and it didn't break down, which is all I want, but the mechanics of the engine/computer probably has some problems. Taking all the photos at return was a bit muchâ€¦ Perhaps add a reminder on app to drop key in drop box if facility is closed. Website could explain rental options more clearly: one way vs. in town in regards to guaranteed pick up locations. Otherwise, for the reasonable price and I had good experiences with various staff at traffic and at Pick up Site, I was happy overall.JAY G.
Clean the cab, behind the passenger seat was empty beer cansVirgil E.
The location was fine in general but our pick up location was changed on us at last minute and that added another 16 miles to our trip that we had to pay for. We wouldn't of had to if the original pick up location was kept. Also, we had to redo the pictures of the drivers license stuff and all that info in person when we picked up though we had already done it all online in advanced. So it didn't save any of the info. And When it changed our Pick up location it still said to pick up at 9 am but the new place didn't open untill 11 am so that wasn't the best experience. And it all made us have a late start to our busy moving day.Thank uMANUEL H.
Contactless drop off was easy.Jill S.
The mover help that we arrange for did not show up. We had to call on some relatives. We are all too old to be moving heavy stuff.Terry H.
Customer did not leave a comment.Gregory V.
It was incredibly stressful to arrive and have to work through your confusing on-line check in system. In addition to having to add location services , it also required additional identification that was not clearly stated at the time of reserving. You need to prepare people to have a passport or even a friend's phone. Also, even though I had my own phone in the reservation when I tried to enter it with my driver's license it said it had already been used and would not let me continue. I was in tears and completely distraught as time was wasting. Fortunately, your customer service people didn't make us wait TOO long to answer and talk us through the situation, that was honestly a mess because of our situation not knowing anyone well enough to hand out their phone number to you and not having our passport with us - why would anyone bring their passport if not expressly told to??. The man at Acorn storage where we picked up the rental, Lenny, I think, was also an angel. You should pay him more for his dedication to getting the trucks checked in and ready.Elizabeth H.
Customer did not leave a comment.STEPHEN M.
The Uhaul Team at my location is always friendly and very accommodating. The truck is always available when scheduled and I've never had to wait.ERIC E.
It was seamless... however the website could use some cleanup to make it easier to navigateRandy S.
Customer did not leave a comment.GREGORY V.
Customer did not leave a comment.Josh B.
The mobile app didn't work. I had to go inside and talk with an associate.Eric V.
Great quick service!Dennis C.
Great customer serviceDENNIS H.
The staff was incredibly helpful. The truck cabin smelled like someone had smoked cigarettes, which was not fun for a long drive. It was faint, but I'm pregnant and did not enjoy that part.Meghan B.
The guy that works here is great!Mitchell G.
Customer did not leave a comment.Paul R.
Great customer service!JENNIFER B.
Your on-line application is perfect, I walked in, gave her my name, she printed my statement and I walked out to my vehicle. Excellent customer serviceDenny H.
Larry was very helpful asked us questions and set us up with the right truck very helpful thank youGARY D.
App would not work to return. Thankfully the staff was available.eric V.
Sam was superb as always!William K.
Customer did not leave a comment.CHRIS P.
Nothing comes to mind. Went into the office as well to ask a question and the staff was very friendly and responsive.Enrico E.
Customer did not leave a comment.Michael A.
Great van. Great service. Thank you!Gary O.
1. The UHaul ap would not work. Would not recognize my contract number or scan my receipt when I dropped off after hours. 2. The location does not have a functioning phone number or voice-mail to leave a message noting the time I dropped off the truck. Very frustrating.Julie Y.
Customer did not leave a comment.Scott F.
The lock for the key box was stuck shut and it took over 40 minutes of pulling and tugging on the latch while on the phone with customer service to get the key out.Richard T.
Everything was great!Ann K.
Customer did not leave a comment.Brandon V.
Update the online directions from the website. The directions stop about a block before you reach acorn.JEREMIAH M.
Easy parking great rig to drive hate to say asa women but yes as a women easy to drive the 20'foot!!!!Shannon O.
Customer did not leave a comment.Lucas C.
Customer did not leave a comment.MICHELLE S.
Can't think of anythingTheresa O.
Customer did not leave a comment.Steven T.
The online and phone Uhaul experience was terrible. Acorn site was perfect. But online reservation process and ensuing cancellation/ rebooking/ transferred calls. Uhaul is the price leader which is good, because 90% of the customer experience was horrible. To reiterate Acorn site was perfectly fine.Matthew R.
Customer did not leave a comment.Mark M.
Friendly and helpful staff. Willing to make a last minute change for us which was really helpful!JULIE P.
My experience was perfect. Low key and professional. No hassle/no stress. I will return again!JANICE L.
The truck was dirty inside the cab and bed w/ peoples things they have left in there, a crack on the front right of the windshield i asked about but was dismissed on, the mileage was put in wrong so my 30 mile trip when dropping off turned into 990 miles due to an error on their part.Madyson B.
The mobile app wa unusable at the site. The employees where friendly and got me on the road. The app gets 1 out of 5 stars. That employees on site get 5 out of 5.MICHAEL T.
Customer did not leave a comment.Eric E.
Customer did not leave a comment.MALCOLM W.
Customer did not leave a comment.LINCH N.
Outstanding and will use them in the future. Wish they had the pick-up truck as well as the vans.Michael K.
Customer did not leave a comment.Karen P.
Customer did not leave a comment.CHAD E.
Everybody was very nice. However, when I called a few days before my move I was told they were very busy and didn't have time to look up my reservation to answer some of my questions. The truck was a little dirty inside the cab and the box hadn't been swept. I didn't care about it being a little messy, I just didn't want to get charged for it.Shannon M.
Customer did not leave a comment.ABDUL O.
was over charged and still working on my creditSHIRLEY S.
It was closedLACEY E.
Customer did not leave a comment.Amy S.
They didn't have the equipment that I had requested for my one way move, but were very apologetic and kind about it. Excellent customer service!Alyssa P.
Customer did not leave a comment.CHAD E.
Customer did not leave a comment.Sriram N.
The truck could have been swept out. Both the cab and the back before we picked it up. Otherwise all was good.Carol P.
I had a reservation at Bauer's originally. I took a Lyft there and they didn't have a truck for me.On top of that they were rude about it.Then I was sent far away from that location needed to pay for a 2nd Lyft ride there.The guy at the 2nd location was not very understanding of my drama trying to get a truck and could use customer service training from the lady at the return location.Inconsistent service from U haul has me questioning my upcoming reservation. I was told on the phone by traffic department about receiving a partial credit of my cost,has not posted to my account yetTHOMAS M.
Know that your employees are friendly and make the experience easy even when the reason for the rental was the sad loss of our son.HOLLY W.
Very friendly staff.Christina P.
Submitted reservation for 15' truck about 7 weeks out from pickup. Verified reservation twice within week of pickup. Day before proceeding to Grand Forks received call from agent truck not available. Had to change pickup location to Fargo, ND. Fortunately, we were proceeding through Fargo on way to GFKS. Truck was Good except for Side mirrors unable to adjust so difficult to see.Paul B.
Perfect! Fabulous customer service!Kasandra G.
Customer did not leave a comment.ABDI T.
the easiest to reserve and the people there at acorn are the greatest!Diane H.
Great customer service!Eric E.
Professional service that was quick and helpful.Brent H.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Janet S.
Nothing. Outstanding.Michael K.
The people working here were polite and friendlyDeb D.
Sam at Acorn Chaska was amazing! He was exactly what you'd hope for in regards to customer service, efficiency, and friendliness. I really appreciated his helpfulness!Jennifer O.
The staff at this location are awesome. Soooo helpful all the time. I have rented 3 times in the last year. The other location I didn't like. I will always rent here is I need to again. Helpful people in a stressful time!Karin L.
Customer did not leave a comment.Linch N.
The facility was clean and safe. I spoke to Sam on the phone to set up the rental and get Info about Uhaul, etc. He was very helpful and polite. I would happily recommend this business to anyone wanting to rent a vehicle for moving. We were so happy that the 9ft van was available. It was perfect and very comfortable to drive. Thank you.Lucy B.
Customer did not leave a comment.Bill S.
Customer did not leave a comment.Christopher N.