Customer Reviews for Acorn Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Stop off location was unstaffed.

Rating:

3.0

U-Haul app was clunky and took me 30 minutes to navigate

Rating:

5.0

Very helpful staff. Gear was prepped and ready to roll.

Rating:

5.0

Great experience. I had two rental situations about 10 days apart and they both were seamless. I worked with King, Monique and Joy - all were professional and super helpful Thank you!

Rating:

2.0

They forgot the dolly I booked.

Rating:

5.0

The panel van was perfect for my move. I was able to get everything moved in one trip.

Rating:

3.0

I wasn’t informed drop directions. My drop off time was 4pm. As soon as I pulled up they locked the door and really didn’t want to answer my questions on where to park the truck and how to close out rental on my phone. If I was told when I received the keys drop off instructions I wouldn’t have felt like i was being a pest when I dropped the truck off.

Rating:

5.0

Everyone at Acorn Mini Storage is friendly and helpful.

Rating:

5.0

An somewhat out-of-the-way location, but one of the few in the Twin Cities that had a truck available when I needed it. The attendants didn't mention that they'd be closed by the time that I returned the truck (Saturday at 5:00) nor that there would be a fee unless I downloaded the glitchy app and took a bunch of pictures. The app deleted all of the photos I took on the first go-round, which was not ideal.

Rating:

3.0

Define the parking spaces so people know where to park in the lot.

Rating:

4.0

I reserved a van and when I picked up I was told one was not available. A very large truck was substituted for the same price. I chose this location specifically for a smaller vehicle. It was 3;30 on a Saturday and I needed a vehicle to move on Sunday. I did not have time to call and drive around looking for a smaller vehicle late on a Saturday. Fortunately I was comfortable driving a large truck. But I would have been up a creek without a paddle had I not been comfortable with the substitute. I was not notified in advance. I ended up driving a vehicle that was way oversized for my needs. Frustrated and not happy. The staff person did not seem sympathetic or apologetic. She only told me I could cancel. But like I said, I really didn’t have a lot of options at that day and time so I just had to accept something that I did not want.

Rating:

3.0

I was rented a beaten up Chevrolet van. Luckily there were no mechanical problems so I didn’t feel unsafe driving it. But it had lots of dents, it was pretty dirty and smelled like a restroom. The cargo door seemed to shut and stay shut, but it didn’t close with a satisfying click so I was worried if it shut properly at all. I couldn’t do a mobile check in because the website was too buggy and slow. So I had to do that at the front desk. The staff at the location was nice and transparent about it though.

Rating:

5.0

Very good service! It’s a small location but had everything we needed which most U-hauls don’t and was very quick to check in and out

Rating:

5.0

Customer service was friendly and helpful

Rating:

5.0

I left keys in the cab of the truck. I tried calling but no one answered. If someone could call me back at 612-434-5561

Rating:

5.0

No one in sure for 24hr drop off but the proccess was easy.

Rating:

4.0

Quick to rent, convenient and a friendly staff. I drop off after hours. They make it easy.

Rating:

5.0

Monique at Acorn was extremely good and helpful and efficient. Also I had to extend by one day when Acorn was closed at the 1(800) customer service rep was able to look at Acorn's bookings and see that it was OK to extend.

Rating:

5.0

Besure to confirm where you are dropping off the vehicle. I selected the location shown above (5th St, Minneapolis) but the invoice indicated a location in Roseville Minnesota. While it is my neglect for n ot seeing that clearly on the paperwork, I think it should be pointed out when the selceted location fromt he website and the printed copy do not match (should be flagged at time of reservation). Thankfully the people at the 5th St location were accommodating and able to take the vehicle.

Rating:

5.0

ACORN MINI STORAGE AND UHAUL ROCKS

Rating:

3.0

It's all good

Rating:

4.0

I was charged for an extra day despite returning after hours the same day of rental despite AND being told by the otherwise great folks that helped at the counter that they would check me in the next day for a 1 day charge. A $19 disappointment, but really not cool. If I had more time to dispute it, I would.

Rating:

3.0

The location was fine. It took 20 minutes for our rental to be verified with the 24/7 digital experience.

Rating:

4.0

van smelled like weed.

Rating:

1.0

Customer service was not good! The woman at the cash register was very rude and unpleasant! There was a small empty paper bag left in the back of the U-Haul caravan. She made a point to tell me “Make sure to clean out the back of the truck because I could have charged you”! As she walks back inside the store holding the empty bag above her head. It wasn’t the comment it was how she said it, very cold and mean! I’ll never come back to this location again.

Rating:

5.0

The email statement of charges totaled $40.62 but my online bank statement tells me that U Haul deducted $71.46 from my card for payment. I actually filled the gas tank to full before dropping the vehicle back off even though I picked up the van with less fuel than that. Can someone please explain what the difference in charges of $30.84 was for?

Rating:

5.0

The ap didn't work, fortunately we had another phone that it did work on but would've been stuck if we hadn't had that. Otherwise was good.

Rating:

1.0

Great location, easy to park my car.

Rating:

5.0

Used their 24/7 rental process and it went smoothly.

Rating:

5.0

Great experience and they adapted to fit my needs

Rating:

2.0

This Uhaul location at 1547 5th Ave NE only has ONE van. I was assigned a return time without being asked if the time worked for my schedule. I had to return the van 1 hr 20 min after the return time. I was charged an ADDITIONAL $59!!!!!! This is unjust and inaccessible!!!!!!

Rating:

5.0

Excellent service , knowledgeable staff, exceeded expectations, thanks

Rating:

3.0

I am wondering if you have a slightly smaller van for me to rent in early November?? Please let me know. Thanks. L

Rating:

3.0

I have no problem with the location, though the staff seemed less than impressed at working on behalf of UHaul. The entire reservation process and website were onerous and extremely difficult to navigate. Also, somehow I got charged a supplemental $11, I assume for additional insurance against damage, which I declined several times. Apparently it gets charged anyhow because UHaul wants to add it and bump up the price that they feel is too low to make money. When will businesses like UHaul learn that business is not a race to the bottom. Provide a quality product at a fair (not cheap) price and be very transparent, using tools that a customer can use without feeling like a criminal or feeling like he's being tricked? It ain't that hard, UHaul. Figure it out.

Rating:

2.0

Idk what's wrong with uhaul lately but they tried to say my reservation git changed and charged me for being late even though I wasn't

Rating:

5.0

Simple, fast and easy process. Friendly staff

Rating:

1.0

I have a $44 charge I did not authorize. Please txt me a explanation

Rating:

4.0

The check in anytime feature is a great idea, but it was really slow uploading pics. If you get that website working better, it was a 5 star experience.

Rating:

1.0

charge me as much as they want, not refund my money, I used it for around 10miles they charged me 70 miles…….

Rating:

5.0

Customer service was great. Didn't have any complaints. Thank you.

Rating:

5.0

Super helpful & friendly. Had a weird interaction at an actual U-Haul location shortly prior, and this small business which only has a few U-Hauls really helped me out in a pinch, and with excellent service on top. Thanks to the staff at Acorn Mini Storage for making my move happen!

Rating:

4.0

-The truck was clean. -The staff/site was very organized -The manager is NOT AT ALL FRIENDLY AND QUITE PRICKLY -The truck had something wrong with the wheel/alignment that made it very difficult for the (experienced UHaul truck) driver. We rent trucks regularly for business, and this was very bad.

Rating:

3.0

Unsafe area of town. Very difficult to drive out of area streets

Rating:

5.0

Monique was awesome! Friendly, competent, professional. Very happy to have used your Acorn location today!

Rating:

3.0

Tires need to be replaced. They couldn't even handle slight inclines with a thin layer of snow on the ground. It was ridiculous trying to get around with it...

Rating:

5.0

I had booked a truck for this location. When I arrived UHaul had changed the location without informing me. I was told I would get a 24 hour notice on any changes. I did not. When the girl at the counter looked up my reservation, it said they had called, left a message and sent an email with the change. I showed her I had no email or any messages on my phone. She was also unable to tell me where this other location was in her system. I received two emails from UHaul before I arrived, one for the initial reservation and the other to submit my drivers license. Nothing more. Luckily this location had a no show before me and I eventually got a truck. This could have been an issue if I would have had to drive to another location further away with my moving guys waiting back at the move site. Please work to rectify this in the future.

Rating:

5.0

Very knowledgeable and helpful staff. Thank you for making part of a challenging move easy!

Rating:

2.0

The front desk person was excellent. Great explanations, the best I’ve heard in 30+ years of rentals. The vehicle, however, was unsafe. The transmission disengaged at highway speeds - twice. The first time, I put it down to user error; maybe I hadn’t put the shifter firmly in the right position. No, the transmission was shot, it disengaged again driving city streets back to the dealer.

Rating:

3.0

Was not open when I dropped off at 9:30 AM.

Rating:

5.0

Needed a dolly included, and others thought it should have been standard.

Rating:

3.0

Everything went well

Rating:

5.0

U-Haul should put more money into engine maintenance. This is definitely NOT the responsibility of the branch offices. (If it is, it shouldn't be.) The person I dealt with at Acorn Mini Storage was helpful, courteous, and professional.

Rating:

1.0

The manager/lady was rude and over charged me a quarter tank of gas even though the employee who verified marked correctly. she basically stole.

Rating:

4.0

It sure would be helpful to be able to rent earlier than 11am.

Rating:

5.0

The mobile pick-up is NOT smooth. I had to call two separate people and get help working through it. When I had a real person it was good and all worked out ok.

Rating:

5.0

The manager was very nice and helpful with my drop Off

Rating:

5.0

Very friendly service. Helpful, courteous and easy access to the vehicle. I highly recommend Acorn Mini Storage!

Rating:

5.0

The vehicle smelled like cigarette smoke when we got in it.

Rating:

3.0

Cab of truck was not clean Appeared to have spilled soda or some drink all over center console and floor.