I started off my Saturday great until I went there and was told that my uhall was not available. I asked why and got a rude response of "that's what happens when you don't show up on time. I said well I was never told that I needed to be here at a certain time and the woman said well sorry I can't help you. They are all gone. To say the least I was very angry. I reserved the uhall for 10am and was at the location about 1105am. Never 1 time was I told I had only an hour to be there until I came in there on Saturday to pick it up. Also I noticed on my paper work they put me down for 930 and I was told 10am. If I was told that I have to be there within an hour I would have been. As I left I was calling uhall to complain and I noticed I was getting a call for them and I swithched lines and the woman that called me was very helpful and curtious. I really feel they dropped the ball with me at that location. It's one thing to say sorry that this happened and apologize but it's another to try and shift the blame onto someone else who was doing nothing but trying to spend their money with you. Also I don't like being lied to. Same told me there was no other trucks available which was a lie. The one I got was bigger but it was actually better in the end to have any ways. Also they said they tried to call me and I asked on what number? They read off a number which I have not had in 5 years. Not even sure how they got that number. I gave them a completely different one so I don't know how that happened but that needs to be looked at because that is strange. Hopefully they can be more thurough in the future so this can be avoided.Nicholas K.
Moving Truck Rental in Minneapolis, MN at Acorn Mini Storage
(U-Haul Neighborhood Dealer)
Minneapolis, MN 55418
(On 5th one block north of Lowry)
Services at this Location:
- Mon-Fri: 10:30 am - 5 pm
- Sat: 10 am - 3:30 pm
- Sun: Closed
Special Operating Hours
- 5/31/2021: Closed
- 9/6/2021: Closed
- 11/25/2021: Closed
- 12/25/2021: Closed
- 1/1/2022: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Minneapolis, MN 55418
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The staff at Acorn Storage in N. E. Mpls. was very helpful in assisting in this process from reservations to drop off service. Thank you.Leona W.
Customer service could be better.marget S.
I was greeted in a friendly manner and a staff member came out to the truck to show me how to unlock and lift the back â€œdoorâ€ of the truck. The online reservation process was easy. Although I used the drop box, but did not use the online process to return the truck, the staff let me know that everything was in order, the truck was fine and gave me the total for the final bill. She also answered my questions and told me to check my spam email in case I don't see my final bill in my email inbox. I would certainly return to Acorn Mini Storage if I need to rent a U-Haul truck again.Karen F.
$17 per gallon for gas that I used? That's a gouge and I wasn't told how much it would be. You must count on people being exhausted by their move. I'll rent somewhere else next time.Creig A.
Owner is super friendlyCollin S.
My first location did not have my truck ready and I spent an hour on hold trying to get it resolved before I was issued a new truck at this location. Need to improve customer call experience and wait times.Kody S.
Very good customer service.Shirley C.
The attendants are very helpful and friendlyLATONYA W.
I could not find my license in the morning. Even tho I had a Xerox copy of it and a current valid passport. So I had to scramble about to find a licensed driver. Then it took us about an hour and multiple upload attempts to get her ID registered. Then even tho I requested a different drop off spot in my initial reservation I was told I had to return the truck to the pick up location. Terrible experience.Jennifer K.
I didn't know that drop off after hours included checking in via app, I was just told to drop the keys in the box.Ilon P.
The office staff were kind, cheery, organized, and well prepared. I knew they wanted me to have the best possible experience & I did. This staff deserves recognition for excellence in customer service.Roger R.
Maybe share how long the check in takes even via phone. Didn't realize!Steve L.
Acorn Storage is fine - I will NEVER use Uhaul online again. It was a complete disaster, took way too long on both pickup and dropoff, the app doesn't work. Couldn't submit photos of damage, couldn't complete dropoff process. Had to call to pick up and drop off.Lindsay G.
Everything went really well, and the associate I worked with was very personable and professional. If I had one quibble it would be that I had to remove a lot of snow from the roof my rental vehicle.Wesley A.
Very friendly service and quick pick-up and return process!Joshua S.
Fix your online processes: many pick up steps could have been completed before I went to pick up. Have more agents on during busy times. I finally went into the office to complete check in.Astrid H.
It was a little weird having to upload my driver's license when it was sitting on the counter and had been looked at by a human but I guess that's where we are these days. Everything was so easy and straight forward. Thank you.Michael M.
Uhauls online app for license verification should be optional. Oh and work. The truck smelled like smoke and had ashes all over floors.Robb T.
Acorn Mini Storage is centrally located and the staff was generally helpful. I was annoyed that a staff member called me about the number of moving blankets I requested for my rental 5 minutes before the office closed on the day before our rental, so when I called back 7 minutes later to confirm I wanted to make a change, nobody answered and the change was not made. On the whole, our rental experience on the whole was quite poor, and this seems to be a running theme with most moving companies when we pick up our truck at a third party location. We arrived at 8 AM to pick up our truck, and when I tried to complete the online check-in (because Acorn did not open until 9 AM), the U-Haul website continued to tell me that my location services on my phone were not on, which was false. My wife was able to get through to fill out the required information, but then we were stuck waiting for a U-Haul representative to verify the info for nearly 40 minutes. We were supposed to start our move at 9 AM, and we were delayed by an hour because of this. I will not rent a truck from U-Haul again.Shane W.
You need to fix the online and app user experience. The online and app experience was horrible. I had to scan/enter drivers license 3 times as well as most info (everything other than my name). The truck and people were top notch. You should be embarrassed by your digital engagement.Corey J.
No improvements needed. Great customer service,easy and smooth driving vehicle!Desiree L.
Your computer systems were down, causing SERIOUS delays in check-in and availability of the truck. It wasn't until 11am until I was able to get my truck vs. 8am. The truck had terrible shocks, like riding on a boat on water.Scott N.
I reserved a 15' truck two weeks in advance for a 12 hour rental. Within five minutes of making the reservation, I amended the rental to a 24 hour rental and received confirmation. The night before my 7 am rental pick-up, I received a voice mail informing me the rental was changed back to 12 hours, giving me well less than 24 hours notice of the change. Upon mobile pick-up, the truck was missing the appliance dolly and dozen furniture pads I requested. The padlock on the back of the truck did not work. There were no directions provided for where to drop off the truck at the end of the rental period, as the location was closed. Given that the location was closed, I do not understand why the truck rental period was changed from 24 to 12 hours. I notified U-Haul customer service about the issue and was told the local branch would call me to correct the appliance dolly and pad omission, but I never received a call. When I went to the local branch to pick up the furniture dolly after they opened, the staff was brash and unprofessional. I am incredibly displeased with the experience and could not recommend this branch to anyone.Christopher C.
I rent storage space here and have rented trucks and vans. Excellent service. Vehicles are nearly new. I actually rented at a different location first but they didn't follow thru! Told me to go elsewhere. So I did!Pamela F.