Customer Reviews for Acorn Mini Storage
(U-Haul Neighborhood Dealer)

1,105 reviews

5000 Babcock Trl   Inver Grove Heights, MN 55077

(651) 457-7474

Location Hours

  • Mon-Fri: 9:45 am - 5:30 pm
  • Sat: 9 am - 3:45 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed

Services at this Location:

Contact Us

(651) 457-7474

5000 Babcock Trl
Inver Grove Heights, MN 55077

Services at this Location:

Location Hours

  • Mon-Fri: 9:45 am - 5:30 pm
  • Sat: 9 am - 3:45 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Russell T. 
Rating:
4.0

There was not much parking available to leave my own vehicle. Had to get a ride there. Also the trees behind where the rental trucks park make it difficult to check and take pictures of the rear of the truck.

Peter F. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
1.0

Did not have the equipment promised. Kari was very rude and smug, over charged me, made excuses why she overcharged, was told one price and charged much more and refused to listen to reason. The area manager never returned phone calls...Kari would not answer the phone when calling and again made random excuses! So very rude!

Pamela B. 
Rating:
5.0

It was a wonderful experience

Susan J. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
5.0

No comments.

Christian R. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

The truck was dirty in the cab. Previous driver had smoked in the truck and left ashes in a console compartment. I cleaned it and used an aerosol to get rid of the stink. The passenger side floor was dirty with clumps of dirt and leaves. Did my best to scrape that out. The online system to check in didn't function to upload my photos of the dirty condition and only let me check that the truck was clean.

Pamela F. 
Rating:
4.0

I ordered 2 dozen blankets, which weren't there, couldn't be added. ordered 2 dollies, truck not equipped to hold them so they would have slid around cargo area, possibly causing damage I could be held responsible for, so I elected not to add them. attendant wouldn't help me log undocumented damage to truck at Walkthrough, but directed me to follow prompts from text sent by Uhaul to upload photos of damage. the link didn't work, it didn't even let me log that there were no blankets nor dollies. I did take photos so I could appeal if charged later. The attendant said not to worry, my card wouldn't be charged until I returned the truck. My bank had already alerted me that my card had been charged when I checked in online 2 days earlier, and the return was a self return with me putting the key in a Dropbox so I couldn't tell a human about all of this.

Brooks C. 
Rating:
5.0

Make sure that the pictures for the pick up are accurate pictures of the vehicle. I had to dispute mine when I picked up the truck. Not really a big deal for me but is really the only thing I could think of that would need to be addressed

Jordan K. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
5.0

Customer did not leave a comment.

Zachariah Z. 
Rating:
3.0

While dropping off the uhaul I got charged for extra miles. They changed the pick up location from one that was 1 mile away to one that was 10 miles away and I couldn't change the mileage. In the future I will be looking for a different truck rental company. It was a hassle.

Sarah P. 
Rating:
5.0

Quick easy clean ! Great services

judd T. 
Rating:
5.0

Customer did not leave a comment.

Sharon J. 
Rating:
1.0

Last minute change of drop off and pick up locations completely ruined our plans and schedule, and we were forced to pay an extra day.

Tanner G. 
Rating:
5.0

Customer did not leave a comment.

JASMINE J. 
Rating:
5.0

Customer did not leave a comment.

Rufino O. 
Rating:
5.0

Always great service here 👍👍👍👍

Raniery D. 
Rating:
5.0

Customer did not leave a comment.

Cassandra T. 
Rating:
4.0

Customer did not leave a comment.

Wenbo T. 
Rating:
5.0

Customer did not leave a comment.

Jeff N. 
Rating:
5.0

Customer did not leave a comment.

Ramona C. 
Rating:
4.0

Customer did not leave a comment.

Sareeta B. 
Rating:
5.0

It was the easiest vehicle rental I've ever had. My U Haul associate was very friendly, kind, and helpful. She made my hard day of moving pleasant. Thank all of y'all for this wonderful service!

Dasia A. 
Rating:
5.0

2nd time renting from this location. Will be back when we need a vehicle for moving larger items. Thank you!

Paul C. 
Rating:
4.0

Customer did not leave a comment.

Patrick L. 
Rating:
3.0

Get me a copy of my recent

Corey P. 
Rating:
5.0

Doing GOOD!

Kevin C. 
Rating:
5.0

Keep going like that

Asfaw G. 
Rating:
5.0

Customer did not leave a comment.

JoAnna P. 
Rating:
5.0

Customer did not leave a comment.

JEANNIE C. 
Rating:
5.0

Customer did not leave a comment.

kevin L. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Very friendly staff!

Emily T. 
Rating:
5.0

Always !!! Great service 💖💖

Raniery D. 
Rating:
5.0

Awesome job. Everything went great.

Raniery D. 
Rating:
5.0

I loved this location will definitely recommend to friends and family! Nice customer service too!

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

Cody A. 
Rating:
3.0

You must improved the digital pick up/drop off experience. I don't care about the location, but had major issues with the Uhaul part of my experience. I ordered 2 dollies and recieved none. I was not warned that I needed other paperwork to prove my identity until AFTER I had started the pick up process. Will probably never use Uhaul again because of the Uhaul side of things

Jennifer T. 
Rating:
4.0

The website was hard to use and drop off location was not clear.

LYNN F. 
Rating:
5.0

Customer did not leave a comment.

Unjuli W. 
Rating:
4.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Nothing!! Very efficient, fast , friendly service!! Thank You!!!

don M. 
Rating:
5.0

Customer did not leave a comment.

Justin R. 
Rating:
5.0

Customer did not leave a comment.

alicia H. 
Rating:
5.0

The place in Milwaukee was not at all prepared. Truck was dirty inside. Wiper blades were terrible and unsafe. Acorn Mini Storage was very nice!

ANDRE N. 
Rating:
5.0

Nice friendly staff

ADAM T. 
Rating:
5.0

Everything was great good service...

adan M. 
Rating:
4.0

Customer did not leave a comment.

KESWIC J. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD G. 
Rating:
5.0

Customer did not leave a comment.

Molly C. 
Rating:
2.0

The only reason I had to get the truck from another location was because they did not have my truck for me. There excuse was they said the people who had my truck kept it longer. Why make a reservation when uhaul does not honor it. Spoke to a lady who was able to get me a truck frome a different location. I reserved a 26' footer and got a 20' also did not get it until after 9. I hired some movers through your website as well. Two issues, I was late for our start time due to uhaul. Which means they had to leave earlier than planned. And with a smaller truck and a smaller window they were able to do only one load. I had to use my friends and family to help. The reason I hired movers was so that did not have to happen. With what Uhaul has put me thru, they should not only refund me my money but also the 300 I spent on the movers that I did not get to use properly.

Jason C. 
Rating:
1.0

To start with …. My original reservation at my closest Uhaul location…. That I had made a week in advance… ended up being “unavailable” 3 days prior to my departure!! I ended up having to drive much further away to get my 20' Uhual ..AND was also told I would have to go to an even further location to pick up my car dolly!! WHY could there not of been a 20' truck and car dolly brought over to my original location of where I made the reservation?!? It shouldn't be MY responsibility and undue time taken to have to go and “round up” my reservation?!! I thought that was extremely unprofessional and certainly a lack of customer needs awareness!! Then …. After finally getting my truck loaded ..I leave St Paul, Minnesota … Tuesday the 23rd of November… …. Barely getting two hours into my move to Sherman, Texas. I stopped to get fuel … having less than 200 miles traveled. By the sheer grace of God… I forgot to put the fuel cap on as I pulled away to get back on the highway. I stopped to attend to the fuel cap… it was only then that I just happened to notice that my drivers front tire was worn on the inside tread so bad …. That cord was showing!! I went to check the passenger front tire … it too was worn so bad on the inside tread that cord was showing!! With over 700 miles still left to drive… there was no way I was risking my life or anyone else's … with a blow out just waiting to happen!! I was absolutely in shock that this truck was even “approved” to be released for rent!! I was unknowingly risking my life … driving this truck!!! Now … I'm having to try and get road side assistance to bring me out two tires!! The first guy tells me … I'm “not in his area!” And that he only has tires for trailers… NOT the trucks!! So I try the online “request service” option…. After the third attempt with “chat” …. My request if finally tended to and I'm now to just sit and wait for my roadside assistance to arrive! Waiting nearly 3 hours…. Road side assistance shows up … puts two new tires on …. And I finally get back on the road. The delay cost me valuable daylight driving….. which in turn ..put me way behind schedule for arriving in Texas!! I got in very late Wednesday night … having stopped to continuously check my two front tires!! I ended up spending my entire thanksgiving day …. Unloading my truck … so I could ensure my on time return to my local Uhaul … Friday the 26th of November! I'm extremely upset with my entire experience with Uhaul and feel my truck … NEVER should of been released for rent to begin with AND there most certainly should of been a safe reliable 20' truck brought to my original place of reservation! I mean that's the entire purpose of actually making a reservation…..correct?!!!! This move cost my over $1800 for the very unsafe Uhaul truck .. plus over $400 in fuel .. as well as my entire Thanksgiving day of unloading. I missed my family gathering!! This IS NOT ….. “good customer service” and most certainly was a very VERY unpleasant experience from start to finish!!!! You've lost me as a returning user!! Especially for what it ended up costing me!!! Sincerely… Disgruntled Uhaul driver!!! 903-267-4566

Greg W. 
Rating:
3.0

The place was convenient to reach and the help was very friendly and pleasant. The vehicle was another thing entirely. I have rented many vehicles on my life but never one that reeked of manure! The cargo area was filthy with the remnants of a previous "shit" run. We made do as there was no other truck available at the time.

ray S. 
Rating:
5.0

Customer did not leave a comment.

Alysha A. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Nothing to improve. The gentlemen were very nice and also provided further information about the truck along with tips for better driving mileage. I would use this location again and refer friends and family. Thank you!

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
3.0

Truck had one non functioning backup light. Also may have had ball joint and/oer other front end problems.

John J N. 
Rating:
4.0

Customer did not leave a comment.

Pam S. 
Rating:
5.0

The lady at the desk was extremely pleasant, kind and helpful! I recently rented from Budget. The U-Haul was much newer and cleaner. Thank you!

Patrick C. 
Rating:
5.0

friendly staff. helpful/knowledgeable with questions. efficient check in/check out. exactly what I needed during my moving-maddness-day!

Kimberly K. 
Rating:
4.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
4.0

Easy pick up and drop off.

Keara N. 
Rating:
5.0

Trash rolled out of passenger door when it was opened. Everywhere around the center counsel was sticky and brown. Very dusty. Not impressed. Truck worked great got the job done. Staff was extremely friendly and helpful. Due to poor cleaning on the truck, I would not send a referral.

MILES B. 
Rating:
5.0

Customer did not leave a comment.

Bob W. 
Rating:
5.0

Excellent

Benjamin N. 
Rating:
5.0

Excellent as always. Perfect experience. 😀😀😀😀😀😀

Raniery D. 
Rating:
5.0

Nothing to improve! Staff were very kind and thorough. Thank you!

MICHELLE K. 
Rating:
5.0

Customer did not leave a comment.

jonetta W. 
Rating:
4.0

It was ok specially the people at the front desk very nice and professional!

Estrella E. 
Rating:
5.0

Friendly and very welcoming customer service personnel.

paul G. 
Rating:
5.0

Customer did not leave a comment.

Sandy T. 
Rating:
5.0

One complaint. The large passenger side mirror was not in the correct position and myself and the attendant could not get it corrected.

james L. 
Rating:
4.0

Still haven't been reimbursed for my over charged maybe don't charge the card till exact payment is figured

Robert R. 
Rating:
5.0

Everything was great! The mobile check in process was fast and very easy! Great Job Uhaul!! I will rent with Uhaul whenever I need a truck. Clean and dependable trucks make a stressful day of moving a little easier! Thank you!

Lane E. 
Rating:
5.0

Everything went well. Great service to have

Jacob P. 
Rating:
4.0

Very efficient experience

John B. 
Rating:
5.0

Customer did not leave a comment.

Gregg B. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE K. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

The staff person that checked me in was very helpful and friendly. She quickly checked me in.

Stacy L. 
Rating:
5.0

Customer did not leave a comment.

Shen X. 
Rating:
5.0

Easy process would definitely rent through this location again!

JOAN W. 
Rating:
5.0

Always EXCELLENT service at this location. Always ready ... clean... LOVE renting the trucks here. Keri and her team are awesome.

Raniery D. 
Rating:
5.0

I'm not sure what her name is, but the woman that works at this location is amazing. She is the nicest!

Sarah C. 
Rating:
2.0

Computers not functioning. Representative did the best he could under the circumstances. Support your staff and the company will succeed!

Joe E. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

There was a problem getting the truck through my account. We lost an hour of time. Would be nice to get that hour credited.

Elizabeth V. 
Rating:
5.0

Friendly, helpful staff. Thank you

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Excellent customer service, she make the rental super smooth.

Maritza R. 
Rating:
5.0

As always Excellent service. Awesome !!

Raniery D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Always excellent service here. 😀😀😀😀

Raniery D. 
Rating:
5.0

Customer did not leave a comment.

marilyn E. 
Rating:
5.0

Excellent service!

Stephen K. 
No reviews have been submitted for this location.

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