Customer did not leave a comment.Lee H.
Customer Reviews for Acre Capital LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! John was a great help, and very friendly and willing to work with me throughout my rental process. This man deserves a bonus, and a vacay! VictoriaVictoria M.
A little confusion when I showed up a little before my reservation time and I could not find my van or anyone to help me, but John showed up right at 5:30 after filling the tire with air and got me checked in. Handled the mobile check in for me and got me on my way. Called me the next day to make arrangements to pick KC up the gloves I left in the van. Appreciate the extra effort! John will be the reason I come back to this location.Mike K.
The gentleman that helped me was very clear and gave me good directions on what to do with my device (auto transport) and if I had any doubt I could go to a U-Haul center and they would help me and they did.COURTNEY TAYLOR M.
My biggest complaint is with UHaul corporate, not this location. The location was ... immaterial. My complaint is your corporate practice on taxes: The taxes were not mentioned at all on the website when I was initially researching options and choosing between different companies. I was hit with an extra $130 charge that I was not expecting when I was in the office getting the truck keys. Very sneaky business maneuver -- I was on a timeline (as most are!), and it was too late to back out when learning of this last minute -- I will be actively telling folks about this and discouraging them from using UHaul for this reason. One should be shown the complete and total price tag up front *before* committing. Anything less is shady -- and I suspect you know it. Absolutely not cool.KEVIN H.
Customer did not leave a comment.Jen T.
Customer did not leave a comment.Jj W.
Customer did not leave a comment.Brittany W.
My fuel that was stated unit had, it did not have. Said it was at 3/8 and it was clearly at 1/4 and I have picture to back that up.JUSTIN H.
The lockbox was impossible to open. When we called someone about it, the lady on the phone was really rude. We had to wait an hour and a half for the store to open so someone could get our keys out of the box. That guy was nice and super helpful!Anna F.
The check-out time took longer than I expected. Few signs or instructions on where to go in the building.Daniel L.
Customer did not leave a comment.William K.
Customer did not leave a comment.MATTHEW Z.
Nothing. Always great serviceZach W.
It was hard to find. I sit in the parking lot for 20 to 30 mins and when I got a hold of the guy he was rudeSamantha J.
Pick up was a bit confusing. When it came time to get the keys the service team member was hard to locate. once found he was very helpful however.Erin M.
My original reservation was at Ward Trucking. I arrived to find a note on the door saying they'd be back in 10. After waiting, I left and returned 15 mins later and my reserved truck had been given to an online check-in. I then had to drive across town to this location. Office is on third floor with no signage and not in the stated suite number. I was given a larger 15' truck and went back to first floor and around building to truck only to find out it wouldn't start and had to trek back up to third floorâ€¦Chad W.
Customer did not leave a comment.Amy M.
Customer did not leave a comment.DANIEL L.
Customer did not leave a comment.DANIEL L.
Customer did not leave a comment.Haydee F.
Customer did not leave a comment.Logan L.
Customer did not leave a comment.Alexander F.
expand hours possiblyMichael K.
Dirty vehicle. Cigarette ash in cab Dirty back. Didnt get my furniture blanketsRobert H.
Customer did not leave a comment.EDWIN P.
Ability for this dealer to have more gas than 1/4 of a tank upon rental.Scott H.
The haul website gave me trouble. Had the owner of the uhaul rental not been there I would've missed my movers. He was a great guy. I wish there was more businessmen like him, but your corporate website kind of sucks.Michael S.
This location is hard to navigate and poorly labeled. This was my 2nd location as the initial location was a 0/10 experience. I will not be coming back.Ryan H.
There was no key drop box. The only place was the key pickup which I only had access to at the initial rental. I was forced to lock the key in the car.David H.
Customer did not leave a comment.Kenneth C.
The gentleman that took care of us was courteous, professional, and friendly. I would definitely recommend coming to him.Karl W.
The only part that was disappointing to me was that U-Haul changed my pickup location the day before the rental, due I think to availability of equipment. The new location was farther away. I just wish that I had questioned the options of a closer location.ROBERT L.
Truck had a missing antenna, so no radio. Also, the steering wheel was not centered.Charles R.
Customer did not leave a comment.GARY H.
Get air conditioner fixed so that representative is more available to take care of customers.Jeffery F.
place was falling apart.. too far from my unloading location... and I still got charged... really disappointed. it made my trip horrible. I usually have a great experience with uhaul no matter what.Alexandria C.
Customer did not leave a comment.OSCAR M.
Truck smelled and was all over the road. Everytime an email was sent or text the link was not valid because my account said I had no reservation on file. I would call and call and could never speak to anyone about my problems when I needed to. I believe I deserve some sort of refund for the horrible experience and bad customer service.Matthew L.
Customer did not leave a comment.JON C.
I arrived on time to pick up my truck. I was third in line, and in the 30 minutes I was waiting in line, I was marked as â€œlateâ€ and my truck was rented to someone else. Everyone in line was having a similar issue. It was clearly not the first time this had happened at this location (I got the sense this happens every Saturday morning).Steven S.
Have a better check in service. I did all the online check in and still had to wait 45 in lineRyan O.
Customer did not leave a comment.Raymond G.
The drop off location is kind of run down. Person we dealt with was friendlyMarcos R.
Customer did not leave a comment.Leif J.
First time using online app and was relatively quick and easy for pick up and drop offGary H.
Customer did not leave a comment.Rob D.
Absolutely awful experience. Not only was I not able to pick up my vehicle at the reserved time, but the vehicle broke down during the middle of a move that was only 1 mile away. And when roadside assistance was requested, the first 90 minute ETA amounted to no technician showing up and only after the second ETA of 60 minutes did the technician show up to fix the vehicle. I should not have to pay for this service as the service FAILED me.Austin G.
Customer did not leave a comment.JARED H.
Customer did not leave a comment.ehab A.
Nothing John was excellent with timing and help and assistance I really enjoyed renting my uhaul from the uhaul on Washington and state awesome customer service five stars âï¸ âï¸âï¸âï¸âï¸Mornice C.
Keep up the good workMario R.
When the reservation was made, we scheduled to pick it up in Avon, IN. When we didn't receive the promised confirmation 24 hours ahead of time. We called to confirm, and learned we had to drive 40 minutes farther to pick up a different truck, and that the padding we ordered 6 wks ahead weren't available AT ALL.Lisa N.
The moving assistance I hired through Uhaul was terrible!MARK D.
Customer did not leave a comment.CLaude S.
The owner, John, was helpful and kind. The car dolly had a broken tire strap ratchet and John fixed it and I was on my way. After 2 hours of driving, the ratchet became loose again and I had to fix it. I told the uhaul dealer when I dropped it off that the ratchet needs repair.Rebecca E.
My location was switched the day before. I was promised the truck at 9 this location opened at 10am. The location only had 1 employee. We had to wait for approximately an hour for a safety check for the trailer. The employee was very nice and helpful but this delayed my moving tremendously. Was told the gas was full but it was not.Asad M.
Customer did not leave a comment.Dennis E.
Customer did not leave a comment.Eric L.
The guy behind the desk wouldn't go check in my truck that I returned and then have me an extra charge for milage. Just very shady!!!michael D.
Make the 24/7 Truck share more known! I didn't know I could pick it up after hours until speaking to customer service.Thomas F.
I showed up in parking lot, with all my online prepared, prepaid paperwork. Although your representative looked at it and pointed out my truck, we was finishing up on a trailer rental. He they went inside with that person, and although implied he was returning, he did not. After a length of time, I went into the building, 3rd floor, small uhaul office and by that time there was a line. 1 1/2 hours to get the truck I had done paperwork to rent was wasted due to your representative's failure to inform me as to the procedure. Once in the office, 10 minutes to finish and get keys. I'll know for next time, but I will never get that 1 1/2 hour of wasted time back.EDWARD R.
U-haul can literally do ANYTHING to improve for the next customer. This experience was beyond abysmal, like the worst i've ever seen from a company. The website will accept your reservation and make it seem like they have trucks available but they don't ever confirm it until the last minute before you need it. They're really good at TAKING reservations but they unfortunately don't know how to KEEP reservations! The email and website said someone would call the day before my rental by 6pm and I never received a call. I had to call 3 different times to finally get the local uhaul scheduling number only to find out they had no trucks available. Thankfully the local guy was at least able to get me a cargo van. I was stuck moving an entire house in a small cargo van built for a studio apartment. To make matters worse, the uhaul building was located several miles from my preferred location - they likely do this on purpose to make you rack up extra miles so they can charge more $. The "self service 24/7" check in/out option barely functions because the website is so awfully slow and you still have to interact with a person to get the key. The website stopped responding several times and pages take 20+ seconds to load. For the love of god, invest in your IT department! Finally, i requested two dolly's and they only had one available so they overcharged me and now i have to follow up with a support person to get a refund since it wasn't provided. I would literally rather buy my own truck than go through the hassle of trying to use this company again. They are only in it for the money, not the customer.Jeffrey N.
Very difficult location to find even with GPS. Guy said the truck had cruise control which it did not.Anthony I.
Never got his name, but the guy running this location was very nice. He knew what he was doing, handled himself professionally and shared what information needed to be said without trying to oversell or be pushy. Overall very pleasant experience with this employee and this location as a whole.Corey M.
Customer did not leave a comment.Jennifer T.
Assure the equipment that was reserved is available.Bridget B.
Customer did not leave a comment.Craig M.
Last didn't answer the phone at thee appropriate hours over charged us paid $600 because he charged for late fees 2x I have records of calling him he never answered thinking about calling my attorney $600 for a indy to Cincinnati back indy drive the most unprofessional place I've ever deal with.Jessica L.
Customer did not leave a comment.ELIZABETH B.
I didn't like that I had to enter into a building and then get on a elevator to get to the office that was a bit much for me, but customer service was wonderful he was very patient and very sweet attitude and very helpful and explaining things concerning my contract and what I need to do to return the truck very satisfied with customer serviceADRINA C.
To improve you just have to stop being so incompetent, you guy charge me a day after for a not be reason like I went over the mileage allow which is false because when I pick up the truck the mileage was reading 3797 and I was allowed 1385 miles for my trip, but I drop the vehicle with 5015 reading mileage so why did u charge me $93.60 dollars for mileage while you should hold me 167 miles on my next rental or reimburse me in actual dollars. You guys so dump sometime and only thing about money. WawwwwGARRY P.
- Did not contact me the day before or earlier, as UHaul promised. Only called me once I reached out via the messaging system. - Could not get through by phone; phone was always busy - Most importantly, the truck's engine light was on upon receipt; this is not acceptable for a long-distance move. Since UHaul refused to service it or provide an alternative truck, led us to return the truck and go with a different company.Lisa T.
Please put better signage showing where the after hours key drop is located. It is on the side of the building behind some bushes - not obvious at all. It took me 10 minutes to find it. A sign at the building entrance saying "after hours key drop on side of building" with a right-pointing arrow would be great!Stephen H.
Not an easy location to find and I actually met no one from UHaul, only a security guard who was skeptical of my presence.VANESSA B.
Personal were very helpful and friendly. He made the last part of this nightmare move easy! So glad!JOHN T.
Customer did not leave a comment.SRINIVASA R.
The only reason I'm giving this location this score is because of the gentleman that was at the location. He was very customer service friendly and a overall great person for the job. He was very understanding and helpful when the website was giving me and issues. I didn't like having to go all the way to that location due to it being a far distance from my house but overall I was totally grateful that I did only because of him.Danielle D.
Customer did not leave a comment.Kyle S.
Customer did not leave a comment.sara W.
John is awesome, very friendly and helpful. He bring a great serviceIgnacio S.
The building smelled like shit thru my GAS MASK.... find that poor guy a better location.Travis D.
Got charged twice after asking for extension. The rep didn't put the extension in place which resulted in double charge. Be honest and stop ripping off loyal customersbouchaib A.
Customer did not leave a comment.Shelby H.
Customer did not leave a comment.Kenneth C.
Dropped off after hours. Didn't see anyone or have access to inside.Myra H.
The phone number for the location goes completely unanswered. The link I got asking if I wanted to change locations as this was not my original location was not working. Super frustrating. Also the employee working at this location was not wearing a mask the entire time we interacted with him.Kimberly H.
Customer did not leave a comment.Stuart R.
The service was excellent. He was very friendly, helpful & knowledgable and made the process smooth and efficient. Thanks!Steven S.
Customer did not leave a comment.Timothy K.
I showed up to return the trailer right at 4pm...closing time. John, an employee was in his truck about to leave, but he got out and helped me check out. (I think he may have also stayed around to help someone check our after me). John was very helpful and I appreciated him going the extra yard to get the trailer back.Mark R.
Customer did not leave a comment.TERRI A.
Customer did not leave a comment.Marquayle M.
Great service at my location of pick-up . I don't remember the name of the guy who was very helpful but here's his number: +13177780143 ThanksTejas N.
Customer did not leave a comment.Amanda W.
Didn't have a clue what I was supposed to do! Next time I'll have a better understanding- It took me a whole hour to figure out how to get the code to the lock box so I ran to the truck for four hours but I really only got it for three and I didn't get everything moved that I needed to.Crecencio P.
When dropping off, no one came out to look at the truck with me to insure no damages. I took pictures in case something happened to the truck after I left.Tim K.
When I got in the UHaul the fuel gauge was incorrect, it had much less fuel in it then the sign in process on the U-Haul app indicated it should have and I reported it. After returning it, I was charged about double in fuel charges and there was obviously a mistake as the total was 100 bucks for using the U-Haul for an hour and a half driving a total of about 19 miles. I disputed the extra charge because of the error, and was told they would get back to me in a couple days, today I woke up to an email saying they just charged me the same amount without my permission or letting me know anything.Eric P.
The mobile check in feature was exhausting. While I know you need to protect your interests, I would have liked to have known it would take so long to check in. There was nothing on the website or the app that let me know I was going to have to run through all these prompts and pictures it took forever and we were late. Not to mention the truck I reserved was not there and I had to call customer service.Jodie F.
Customer did not leave a comment.daryl C.