It took me approximately 10 minutes to get the lockbox to open, as it was not functioning properly. Additionally, the app would not allow me to complete the check-in process, so I had to call customer service and have it handled manually by a representative. Lastly, the cab of the truck had a noticeable cigarette smoke odor, which was particularly problematic for me due to my sensitivity to it.
Delisa H
Acre Capital LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indianapolis, IN 46201
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I was told the truck had a ramp. It didn’t, which was a problem. Also I couldn’t figure out the mileage at first because of a warning message.
David YLocation is okay for what it does - tiny office for process and hand out keys. Van was extremely dirty on the outside and the cargo mat was covered in a thin layer of dried mud. The odometer constantly read "service engine oil soon" so I had no idea how far I had gone.
torvald aThe office was closed be the drop off time. We had to call someone took a minute to find the number call a few times before someone asked. The spot was so hands off you did it all yourself.
Janet PThe man in charge was late. He did not show up and continued to tell building managers he was 5 minutes out. The building managers were very helpful and so was the representative when we called UHAUL. The man in charge did not even apologize. It made us late for work. Truck was unlocked, back door was open, and dirty in truck. Will not rent from there again. Will continue to trust UHAUL because of past experiences. Easy check-in and out.
Rosalie R