I had a previous reservation at ACE Hardware in Norwichtown and was told after waiting 20 minutes in line that my truck was no longer available!! Absolutely UNACCEPTABLE!! Someone should of at least called! I had a family health issue and was not able to make it. Ridiculous!Kathleen H.
Customer Reviews for Action Equipment Rental & Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The back of the truck was covered with broken glass when I opened it. I swept and removed before using.KATHLEEN H.
Customer did not leave a comment.Mark G.
Customer did not leave a comment.Jamie H.
find the douche that kept the vehicle we scheduled, which would've saved us a round trip, and add my bill to their hopefully already colossal bill. Also the truck had a half empty bottle of sweet tea and a can of grease rolling around in the cab.Nicholas T.
Customer did not leave a comment.Martin D.
The service was excellent. I arrived to pick up the truck I reserved and it was waiting for me. It was clean and full of gas. They wete friendly and helpful. I was in and out in 10 minutes. When I returned the truck it was the same great service.John Z.
Customer did not leave a comment.David E.
There are hidden fees and I got charged way more than I thought I was going to. I also wasn't given an invoice to break down what the cost breakdown is.Preyas T.
Action rental is a superb place. I also rented equipment for my party. The best customer service i have ever seen and the owner is very honest.Syed A.
I called to discuss charges and never received a return call. There was no hand truck on the truck but I was charged for it. I understand being charged the 2nd day because it was late but I was charged for a 2nd day of insurance which I don't feel made sense because it was late after one of the movers fell because we did not realize the hand truck was not included until the move had already started and they asked where it was to move a 4 drawer filing cabinet down two flights of stairs.Jeigh H.
Keep the original time / location to the original time and place.Marc T.
Customer did not leave a comment.Paul F.
Customer did not leave a comment.Daniel Q.
Dave remembered us even though we hadn't been there for awhile. Very personable. Great customer service.John W.
The location is great the owner and staff are great and our vehicle was brand new with only 800 miles. I highly recommend Action equipment rental and sales. Thank you!!!Laurent G.
Sadly, but in rental return for wrong day and was charged for an extra day.Alexander P.
Customer did not leave a comment.Serge D.
Outstanding rental agent.Wilfred D.
Customer did not leave a comment.Ladislaus S.
We put gas in it, but still got charged for fuel.Holly G.
Nothing to improve, this is the only place i go for all my moving equipment need. For one reason only (customer service). It is very hard to find service elsewhere like you will receive here. They are an example that other should follow.Manuel D.
I lied to about how much it would cost to keep the UHaul truck for extra days. I was told it was only $30 a day. Because I believed Shane I never looked at my contract. Also, I was told it took 35 miles to drive to my knew home and then to Bozrah Ct, it was only 19 miles from Columbia Ct were I moved from to Norwich Ct were I moved to. It was only 3.5 miles from were I now live to Bozrah Ct. The man I spoke with was rude and didn't care at all that he was stealing from me nor did Shane in Columbia Ct. I was accused by Shane of flipping my orders because I called to change it for a different day! I have used UHaul before and was never treated so badly nor was I ever ripped off like this! This was an outrage and I'll never use UHaul again!!! I already told my daughter not only to not use UHaul because of the explanation above but I told her not to drop off the UHaul they use to Bozrah Ct if they do use UHaul!Michael S.