Customer Reviews for Action Event & Rent
(U-Haul Neighborhood Dealer)

448 reviews

201 Ruthar Dr Ste 1   Newark, DE 19711

(302) 369-8230

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(302) 369-8230

201 Ruthar Dr Ste 1
Newark, DE 19711

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Second time Awesome customer service !

Jonathan N. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

Mark I. 
Rating:
5.0

Good people, good spot

Jonathan N. 
Rating:
4.0

Had trouble with the on line process picking up the truck and when I called the number on the site They had me on hold for over 30min only for them to tell me that I had to call a different number. Very frustrating

Justin R. 
Rating:
5.0

The truck seemed to be in poor condition- did not shift well, was very jerky, did not accelerate well and got horrible gas mileage. However, the pick up was convenient and easy, and the man was very helpful.

Rachael R. 
Rating:
3.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

The reservation inputted into the system did not represent my requested reservation and pricing was incorrect. The representative corrected it without a problem and quickly. Truck was fully fueled and setup to drive away. The representative demonstrated the features of the auto transport trailer. ...Outstanding customer service.

nicholas B. 
Rating:
5.0

Customer did not leave a comment.

ERICA P. 
Rating:
5.0

My 3rd rental this year from this location! The staff and vehicles are great!

Deborah V. 
Rating:
5.0

The person who checked us in was so friendly and welcoming!! Really appreciated the great customer service in these times.

Paul S. 
Rating:
4.0

I had to sweep truck clean. Also Suggest if you write Replace wipers on wind shield obstructing drivers view then the wipers should be replaced. So I picked up the truck in the rain which made things doubly hard to see

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Harry A. 
Rating:
5.0

Drop off via contactless drop off was very easy

ANN D. 
Rating:
5.0

Very friendly and helpful. If I happen to need a trailer again I would use this location.

Casey H. 
Rating:
5.0

No improvement needed. The staff is friendly and knowledgeable and the vehicles are well maintained! This is my 3rd rental and I referred a family member.

Debroah V. 
Rating:
5.0

The website lists locations of equipment. After booking the location it changed. Maybe keep the equipment location updated so that you can select where you can pick it up instead of changing after. I will say the location that I picked up the truck was exceptional.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

I have rented a lot of trucks in my life, and this wad BY FAR the best experience and the best truck I've ever had. The customer service was outstanding! I arrived to pick up my truck before the store opened, by 30 minutes, but the gentleman who worked that morning was already there and let us get the truck. He was super friendly and very courteous. Great job all around! I will definitely be back!

Jim J. 
Rating:
2.0

Asked for dolly and furniture pads. They were not provided when I picked up. Location was closed and I was still charged!

Alexandra M. 
Rating:
4.0

Customer did not leave a comment.

Tamara F. 
Rating:
5.0

Courteous, professional and trust worthy folks at this location always.

Rachel A. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
4.0

Customer did not leave a comment.

Oli U. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
3.0

Customer did not leave a comment.

Alpa V. 
Rating:
5.0

You're doing a great job, I'll definitely will return.

Ivan R. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
5.0

I came in needing a truck at that moment, as I was moving items into a storage unit down the road and the moving company truck couldn't fit into the space they needed to access. The gentleman working, whose name I did not catch, was so nice and understanding of my last minute request. I really appreciate the great customer service given and that there was a truck on hand for me to use! Thank you!

Ashley W. 
Rating:
5.0

Customer did not leave a comment.

Lawrence A. 
Rating:
5.0

Nothing I can think of.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Carl L. 
Rating:
5.0

Customer did not leave a comment.

Robbie J. 
Rating:
2.0

Didn't really have issues necessarily with the pickup location — nobody was there for us to get our keys, but once we figured out the app, we were fine. However, calling customer service was next to useless. The first person I had (didn't get her name) was helpful with information and getting us transferred to someone who could answer our questions; but it was Margaret who could learn how to provide adequate customer service. As SOON as my call was redirected and put on hold (again), Margaret picked up and in the rudest tone said “UHAUL, CAN YOU PLEASE HOLD” and then immediately put me on hold before I could answer. When she finally got back to us, it was nothing but a bad attitude. There was music playing loudly in the background, and she seemed agitated when I couldn't understand her because of it. She insisted that I use the app and provided literally ZERO help beyond repeating “well you need to use the app.” My career is in over the phone IT customer support. Simply telling someone “well you need to use the app” vs. “I'll help walk you through the process” shows a huge lack in skills, actual customer service abilities, and just generally positive customer interaction. By the end of the call, I told her I'd like to file a complaint with corporate, and she responded with “Why?” As if the service she was providing should be good enough. When I asked her if there was another available truck in the area, she wasn't making any efforts to look or assist, and continued to repeat “just use the app.” (AGAIN, with no actual assistance.) I've used Uhaul for a few moves now, and I have NEVER gotten such a run around, lackluster service, or the level of customer service difficulty employees like Margaret provide. That being said, I don't plan on using Uhaul ever again, and will make sure any friends, coworkers, and associates know the (lack thereof) service I've received. Again — I had no issues with the location, or the folks who we picked the truck up from. My woes are specifically with Uhaul's lack of quality customer service, and especially Margaret. Have a wonderful weekend, and thank you for the final reminder on why I will avoid patronizing this company going forward.

Benjamin W. 
Rating:
5.0

The truck stalled in the road twice in critical situations. Luckily, it didn't cause any accidents. Since, the truck has an automatic transmission I didn't cause either stall.

Michael U. 
Rating:
5.0

Customer did not leave a comment.

Robbie J. 
Rating:
5.0

Action Event is excellent! Had raiment ready and staff is beyond helpful. Highly recommended.

WILLIIAM R. 
Rating:
3.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Great experience!!! Tx

John M. 
Rating:
5.0

Gentleman was very nice helpful and on time 100% thank you very much

Chester P. 
Rating:
5.0

I wish I moved more often, super friendly, easy going, very seamless pick up & drop off. thank you

Jamie N. 
Rating:
5.0

Keep on doing what you're doing

Frederick H. 
Rating:
5.0

Greg was very helpful and friendly. He made it a pleasant experience for me. I can think of nothing that could improve upon the experience Greg created. I will definitely go back to Action Event & Rent the next time I need to rent a truck! Keep up the good work, Greg!

David W. 
Rating:
4.0

Trailer dropped off after hours.

Edward K. 
Rating:
4.0

Customer did not leave a comment.

STEVEN D. 
Rating:
5.0

The gentlemen who helped me was very courteous and helpful. Good experience.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

Wadmond W. 
Rating:
4.0

Customer did not leave a comment.

Luis V. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE F. 
Rating:
3.0

Customer did not leave a comment.

JOEL A. 
Rating:
1.0

Did not have any of the equipment other than truck. No response after 2 attempts to rectify charges. Had to dispute on credit card. Rent somewhere else!

William H. 
Rating:
5.0

Very helpful

Kenneth B. 
Rating:
1.0

I was asked to drop off the tow dolley, which I did and was placed on hold for almost an hour. The first representative asked me to hold, which I did, and then found myself waiting to speak ON-SITE, while I was dead tired after a long trip. That wasn't cool. The other thing is that no one was there when I dropped off the truck, though it was not yet 2. I was also told I would be charged $20, although I had been asked by a representative to drop off the key, which I did before it was 2 (1:45).

ADIL B. 
Rating:
5.0

We used this location because of the excellent and professional customer service and treated as "HUMAN BEINGS" vs. at 1001 Greenbank Road, DE. The man at the counter covered his face with both his hands and turned away to the wall with his back to us and "SHOUTED LOUDLY OH GOSH" Especially during this time when the country is facing racism, etc. Uhaul has to revamp it's Diversity and Inclusion policy or conduct training classes for its associates so that they treat their customers as HUMAN BEINGS. Starbucks conducted a series of training for all its associates. What about UHAUL??????

Samuel T. 
Rating:
5.0

Customer did not leave a comment.

kenneth D. 
Rating:
5.0

Customer did not leave a comment.

BRUCE R. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

ROY P. 
Rating:
5.0

Customer did not leave a comment.

STUART G. 
Rating:
5.0

Customer did not leave a comment.

Shirley G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

brittany A. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Excellent service. I completed all pre-registrations, and I was hooked up and rolling within 15 minutes. Office is clean, staff wore masks, and social distancing guidelines were followed. Excellent overall experience. May 23, 2020.

Stephen G. 
Rating:
1.0

Brand new van w/o issues. However, we took time to ensure the rental company we used was taking steps to clean their trucks in between users. We talked to several U-Haul reps and we visit the COVID U-Haul page. We had planned on doings second cleaning anyway but to find spilled coffee and chips on the floor, we did not get the feeling the van had been through at all. The rep at the local site had his face mask down below his nose. I think everyone should be able to manage their risk they way they feel, but we chose U-Haul because we thought they had set the bar a little higher. The brand new van was nice. My daughters and I had brought cleaning supplies to perform a second cleaning so we cleaned the van prior to leaving the site. No issues with the equipment.

wayne W. 
Rating:
5.0

Customer did not leave a comment.

Anthony N. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Gary was excellent - polite, helpful, and very attentive.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Moses N. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Pick-up process via mobile phone was very difficult. Directions were unclear; they should CLEARLY state specific steps to take, like downloading the app ahead of time and creating an account (which takes time to become active). Directions should say the key is inside the back of the truck (it didn't say that, so I didn't know where to look for it. I thought it was in the lock because the directions very specifically described how to open the lock). I'm a tech savvy person, and it took me 40 minutes to pick up the truck.

Adrienne L. 
Rating:
5.0

Customer did not leave a comment.

Brett J. 
Rating:
5.0

Customer did not leave a comment.

Rich P. 
Rating:
5.0

Customer did not leave a comment.

Carolyn T. 
Rating:
5.0

Positive experience all around.

Matthew A. 
Rating:
5.0

Not so many hidden fee's. I would rather know the total cost upfront

Thomas M. 
Rating:
4.0

Ensure vehicles are in proper working order

LEE EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

Ricky W. 
Rating:
5.0

N/A ... worked very well!

Emily S. 
Rating:
5.0

Dropped off after hours. Very easy.

Carolyn T. 
Rating:
4.0

MAke sure that they know to confirm their username and password prior to pickup. If the location is closed there will be no wifi available. It was pretty frustrating checking in. A little confusing at first.

Gladys S. 
Rating:
5.0

Customer did not leave a comment.

Rashleigh B. 
Rating:
5.0

Best location to rent from. The staff (Kevin) was extremely helpful in helping me determine what size vehicle to rent, dolly size, etc. First class operation!! Thanks again!!

Debroah V. 
Rating:
5.0

I wish I had rented from this location last week. My Rental experience last week was very unpleasant. Didn't receive any instructions from the Rental Location and got charged for an extra day's rental because they didn't close out the rental when I returned the vehicle. I like the online rental return procedure just wish last weekend's rental location had told me about it! U-Haul needs to ensure that their rental locations are giving full instructions to their customers.

John A. 
Rating:
5.0

Everything was perfect

KYLE S. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

Great experience with very easy checkout process. Absolutely professional.

Karthik J. 
Rating:
5.0

Customer did not leave a comment.

william C. 
Rating:
5.0

The location and staff was excellent.

Edward L. 
Rating:
4.0

Put a sign up saying it was a drop off location as there no office or have it mentioned when you give this location out. It felt funny not getting a receipt. I took picks any way of condition and location.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Zuleima R. 
Rating:
5.0

Keep improving you guys good service

Walder L. 
Rating:
5.0

Everything went Great !

Jeffrey P. 
Rating:
5.0

This is by far the best uhaul I have been to. I always choose this location if available. Great people and service.

Adam S. 
Rating:
5.0

Very thorough customer service

Robert M. 
No reviews have been submitted for this location.

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