We reserved it for 0830. We arrived at 0820. There was no one around and no answer to the door. I finally found someone in the rear of the building who gave me a number to call. The person did not arrive until 0850. He was cordial and helpful- but late.
Christopher K
Action Event & Rent
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, DE 19801
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Customer Reviews
- 3.0 Average Customer Rating
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I had a really bad experience with this rental. The equipment (dolly and moving mats) were not in the truck, which made the move much more difficult. The car sounded like it had no oil. I drove 180 miles and spent over $80 in gas ($3.50 per gallon), meaning it was getting less than 8mpg. To top it all off, I was still charged for the missing equipment, and then $120 dollars because the equipment wasn’t returned with the truck (obviously not possible if I didn’t receive it in the first place). Now I’m actively disputing these charges and still waiting to be refunded.
Jonathan LCheck-in experience was absolutely awful. Return time was based on reservation time and not Uhaul's approval time. This wasted 30 mins of my personal time and also shortened the reservation. I will use a different provider next time.
JOHN BI have specific criticisms of the booking/pickup which do not reflect on Action Event & Rent. Action Event & Rent was very supportive and made the rental work despite problems with the U-Haul process. I booked the truck ahead of time and flew in for a 1-way rental. On the day I was traveling I received a notification that this would be a "remote" pickup or something like that, meaning no one would be onsite. The pickup process, in order to verify I am who I say I am, required 2 of 4 possible identity verifications: 1) a person who knows me, 2) my employer, 3) my passport, 4) a lease agreement that I have signed. For a domestic flight I did not bring a passport, and I do not carry a lease agreement with me. I am also not asking someone to call my employer, which is a very large company, because I am not going to ask my HR department to deal with a U-Haul ID verification on a date which is a company holiday anyway. Bob at Action Event & Rent, however, made it work and I was able to get on the road with the truck. But the pickup system overall stinks. Despite U-Haul, I was able to rent a truck and accomplish my moving mission.
Steven SThe customer service was excellent. I had a last minute need and the staff was super helpful in taking the time to answer all my questions and making sure all my needs were covered. Bob and his team were life savers. I would definitely recommend this location. They do offer a 24 hour self service option at this location using the Uhaul app. This is great to know for my future business needs. It seems really convenient.
Kelly C