Customer Reviews for Action Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Action Rental

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Jordan N.
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Customer did not leave a comment.

LEONARD I.
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Truck cab was filthy inside. There was trash in the cab when I picked it up. The windshield was so dirty inside it was hard to see through. I don't know why sweeping the cargo area is so important when the cab you so dirty.

Karen Y.
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Customer did not leave a comment.

Charles V.
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John B.
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Geneva L.
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N/A

BRUCE A.
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James S.
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Philip R.
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Jennifer S.
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It wasn't really their fault, but here's what happened...we rented on a Saturday and were supposed to have it for 2 days. When we looked at our paperwork at the end of our move it said we only had 1 day. We were in a panic that we wouldn't get the truck back in time, rushed to the drop off and it was closed, the gate was locked and someone had already dropped a truck that blocked the driveway. We made a panic phone call and they determined our paperwork was wrong and that we could return the truck on Monday. Moving is stressful enough without adding a stressful end while returning the equipment!

Hannah U.
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This location closes its gates at 5:30. I did not know that until I went to pick up the equipment. Advertise the hours of operation more clearly for locations.

Michael G.
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Customer did not leave a comment.

Michael S.
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I hate I don't remember the guys name I spoke with but he was amazing!! The customer service was great and he took such awesome care of us.

Hilda E.
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Customer did not leave a comment.

Angela S.
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Nothing I see that they could approve on. I give Five out Five Stars towards Action Rental 621 Mt.Vernon Rd. #225 Berea Ky, 40403 Very professional and kind the entire staff Great Job!

Marvin M.
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I always use this location as the staff is friendly and helpful.

Troy W.
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Customer did not leave a comment.

JEFFREY C.
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Dillon C.
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Nina M.
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Jeremy S.
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The guys at Action Rental treat you like family. They're really good guys. I would recommend if you're going to rent a uhual go to Action Rental.

Debbie N.
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Customer did not leave a comment.

Roger J.
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This location needs to have LOTS more parking for the (return) of the equipment, and also the drop-box for the keys needs to be at the area of which the equipment is to be parked (not at the other end of the perimeter). Also, I tried giving “MY LOCATION” (via) my mobile device to confirm the CORRECT drop-off destination and was unable after MANY attempts and had to call a Representative to confirm. I still wasn't at ease with this particular confirmation, due to no one being there to actually CONFIRM, on my behalf.

Gregory A.
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Customer did not leave a comment.

Eileen H.
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Pick up and return was super quick and easy. I really appreciate the pre-check in. I made the process a breeze once I got there.

tim P.
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Stephen T.
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Kevin C.
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Robert B.
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Very friendly and professional. Didn't give me a thing to complain about.

Mark N.
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Awesome job! Mark did a great jb!

Richard M.
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The U Haul representive in Florida was very helpful and courteous.

Bonnie W.
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The people who are there are always top-notch always professional and always do a good job

Lisa S.
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Customer did not leave a comment.

Karen A.
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Pat B.
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Emily S.
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Jeff B.
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CHARLES H.
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Outstanding, professional service.

Brandon F.
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Customer did not leave a comment.

James K.
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Traci L.
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Everything was fabulous, simple and efficient. The only glitch was the mileage difference between the rental contract and actual number on the odometer (it was only a 2 mile diff). I reported it immediately and Robbie at Action Rental was very apologetic and cooperative in refunding to me the $2.10; I optioned to not collect the refund?? TYSM UHAUL??

MIGUEL P.
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Always prefer uhaul. For good great service and safe equipment ?????? thank you Miguel portillo

Ashleigh B.
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Customer did not leave a comment.

tom G.
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very efficient very kind and all went well

tom G.
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on time and all went well.

Paul C.
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This place is SO friendly. We showed up and had our truck waiting for us. It was warm when we got in also. Wonderful service.

John H.
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It was just cluttered and the trailer not clean. I don't know what to tell you to improve it.

Anthony J.
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Customer did not leave a comment.

James K.
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Bonnie W.
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Wonderful experience.... everything in order, everything explained in detail..... Thank you for such a good experience

TINEE M.
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The gentleman at this location was awesome. Great customer service and in and out quickly. Always a great experience with uhaul. Thank you

janet D.
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Montgomery's store was a very pleasant business to deal with. The employees were excellent!

James K.
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Customer did not leave a comment.

Tammy B.
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The truck was in very poor shape and seemed like it didn't want to run half the time. The steering wheel was very loose and the truck was hard to control. I have rented from Uhaul before and this was by far the worst experience. The people we worked with were friendly, but the truck made available to us shouldn't have been on the road. It was extremely unsafe...

robb W.
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Quick, easy pickup. Trailer was in good shape.

pamela F.
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Very nice gentleman

David G.
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When it absolutely, positively has to be the specified equipment, even in an emergency (last minute trailer rental because everything wouldn't fit into the truck), this is the place.

Sherri W.
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Customer did not leave a comment.

Wendy M.
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David G.
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PAM T.
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William A.
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ROBERT T.
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Ashly S.
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I had a lot of difficulty doing the ride share due to signal, I know that's out of your control but maybe set up WiFi? The truck was parked on the side of a pretty busy road which was a little haphazard. Lastly, there was NO KEY for the truck to lock the storage area.

Christine M.
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They close up at 5pm. But my time to return is 8pm, the place to park is not the best after hours and I had to leave a key in a box that I had to walk up side of a busy road.

Steven H.
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This should not have been my pickup location. My apartment was a quarter mile from a U-Haul rental that had 2 26' trucks on the lot. I had to drive 24 miles to my pickup location. I made the reservation over 60 days ago. Why wasn't one of the closer trucks reserved for me? I tried to use the 1-800 nbr to get help but the person on the other end of the line acted like I was bothering her (Alicia). She even sighed 3 times during the conversation and told me to ask the pickup location for insurance info. She had no clue what she was doing. I am very disappointed with this rental. Not disappointed with the persons that I dealt with at locations, but I am disappointed in the way U-Haul treated me. Not professional at all!!

Ricky B.
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Great service!

Marvin M.
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Customer did not leave a comment.

Andrew M.
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scott T.
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I really like their professionalism

Robert M.
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Excellent Customer Service. Keep doing what you are doing.

Ralph R.
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Customer did not leave a comment.

heather R.
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I was told that there was over 3/8 tank in the vehicle but their system was so slow and the vehicle was running in front for so long that it had less than 1/4 when we left. The first time I called to reserve one at this location I was told 7pm would be fine but then called again later to confirm with my payment and was told they don't have late pick ups. I kept count of the mileage but got charged 10 miles more than I actually traveled. I do not know why or how but that was the icing on the cake... all other issues I would have dealt with and gave a good review.

Brittney H.
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Customer did not leave a comment.

Robert F.
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I knew I was dropping off my rental in a small town in Kentucky, but wow. This drop off location is a TOTAL joke. If anyone from Uhaul's corporate office saw this place you'd remove your equipment and name from this place. It looks like The Hatfield's & The McCoys have a Uhaul place in Berea, KY. Seriously, someone should check this out.

laura C.
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Great experience! I highly recommend Action Rental. Very friendly!!

Joshua T.
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Customer did not leave a comment.

robert B.
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william A.
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More affordable

Dani G.
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First, let me be clear that this comment is not directed to Action Rental, as they were not the cause of the issue. I rented a U-Haul Monday evening with the intent of bringing it back in just a few hours. The website listed as 24/7 pickup and drop off so I was under the impression that this would not be an issue. I picked up the U-haul via the mobile pickup (which is incredibly user friendly, by the way. I loved it.) When I returned, the business had closed for the day and my vehicle which I had left there was locked behind a the gate on their lot. Like I said, I don't fault Action Rental for this at all and their business hours was an oversight on my part. My problem is with the fact that the website clearly advertises this as 24/7 pickup and drop off, which was clearly not the case. Having my car left on the lot led to me having to drive the u-haul back home and wait until the next day to return and get my car. This lead to a couple more issues : 1) my husband and I were both late to work and my daughter late to school and 2) I incurred more costs for fuel/mileage due to making an extra trip back home and then back to the rental facility. I will chalk this up to a learning experience, but at the same time, it would be nice if facility hours were explicitly posted when making a rental reservation. All of this being said, the truck was in fantastic condition and was great for our needs. The experience was just a little disappointing.

LINDA M.
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Nothing the people there were great

jackie P.
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Customer did not leave a comment.

Eliza M.
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Customer did not leave a comment.

Anne H.
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This was my first time renting a truck. They explained the process thoroughly. They also had Excellent customer service.

Austin N.
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Nothing. Service was excellent!

Jillldavid M.
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Customer did not leave a comment.

Rhonda G.
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Customer did not leave a comment.

David T.
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Very nice representative.

johnnie D.
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Great service fast and friendly. Would recommend this location made everything simple. J. Daniels

David W.
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These guys were great! They went over and above.

Marlena F.
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Make sure that you include the correct dolly. Requested a utility and got just a regular box dolly so it didn't have the straps

Andy P.
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Staff at this location were awesome, very professional and helpful highly reccomend these folks to do business with !

Keith E.
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Customer did not leave a comment.

Joseph G.
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Make prices cheaper

rob W.
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Customer did not leave a comment.

JEANNA L.
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Customer did not leave a comment.

Janie P.
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Customer did not leave a comment.

Lawrence M.
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Customer did not leave a comment.

margaret M.
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We were told at Larry Wilson Auto Sales to take to place in Mt. Vernon but they were not a UHaul dealer anymore. So we had to take to Berea. No big deal though.

jay K.
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Great people work there. They really seem to care about their customers.

No reviews have been submitted for this location.

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