Well, it definitely was not the location that I went to because he was the one that informed me that the truck I hadn’t rented had no ramp when I made the reservation for the truck. It was through a different location. I am very pleased. I ended up going to Adams. He informed me of everything ahead of time.
Patricia O
Customer Reviews for Adams Auto Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only issue we had was with the air conditioning. It did not cool as well as expected. I would barely blow and was only mildly cold. Thank goodness it wasn't burning hot those days but it was uncomfortable at times.
David KMake your app where you are asked to allow your location to be able to re-start if you accidently hit the do not allow. I did and had it not been for my daughter sending it to her phone I would not have known to do that and would have not known what to do.
Danny ABeing the wife of a disabled veteran, I have moved a lot. The fees that we were charged were not the same that we were charged; I’ve never been charged an extra service fee and they have never held $100 when I’ve picked up
Amanda CEverything went on well. I was assisted as soon as I arrived at the pick up location. Explained all the charges involved. They were all welcoming and respectful.
Margaret KSaturday hours are a problem when mobile app isnt working correctly, for return. Won't use this location again.
Pamela MThis drop off location had zero indication for where to drop off a rental and even with address information in hand, I was not confident I was in the right place. Calling in was no help. UHaul always seems to have at least a 1 hour wait to speak with a person. I was able after several minutes to get limited information using the live chat option. Plain and simple, UHaul needs to up their game. Your support is terrible.
Kevin FDon't schedule us to pick up a trailer in Logansport only to tell us that we have to drive to Kokomo when we show up. Total horseshit. Never again.
Jeff NTruck did leak in slightly on a mattress.
Andrew G“Does not carry cash” so my cash deposit will be sent via check and “doesn’t know when it will arrive”. Very aggressive. Very quick to shut you down while speaking. Is it because I’m black or female or both? Not sure. But very unwelcoming and most importantly “doesn’t carry cash”
Jordan LIf you are going to request pictures be sent you should text because I missed the email for hours. I kept wondering why I didn't get a text. Now I know. I still have the pictures if you want them.
Rebekah PEast pick up and drop off
SCOTT LIt's ok
Raymond E