Customer Reviews for Adams Ave Moving Services
(U-Haul Neighborhood Dealer)

5,194 reviews

2101 Adams Av   San Diego, CA 92116
(Adams ave and alabama)

(619) 295-4070

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(619) 295-4070

2101 Adams Av
San Diego, CA 92116
(Adams ave and alabama)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–1 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I have rented from this location, a couple times and I have absolutely nothing but the best things to say about it.

Darren R 
Rating:
5.0

Customer did not leave a comment.

GARY M 
Rating:
5.0

Outstanding service clean U-Haul facility and vehicles

jose t 
Rating:
1.0

I reserved the rental to pick up in Poway, 5 min from my house. The day before pickup y’all called me to tell me I had to drive to a different location 30 min away to pick up the trailer. It is ridiculous that something I reserved a month in advance wasn’t available when I needed it where I needed it. Also when I got to the new location to pick up the trailer it was in bad condition and smelled inside. I then had to drive to another location to finally pick up working and updated equipment.

Megan M 
Rating:
5.0

Customer did not leave a comment.

gwen a 
Rating:
4.0

It always. Works for me

ANTHONY M 
Rating:
2.0

The AC was not working and only produced hot air

Jack N 
Rating:
5.0

Customer did not leave a comment.

michael b 
Rating:
5.0

Customer did not leave a comment.

dassen a 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
3.0

This review has mixed reviews: BAD I was supposed to pickup my truck via mobile pickup at 7am (after hours), and that entire online experience was awful and glitchy and failed. I spent about 40 minutes trying to figure out how to check out the truck, on the phone with customer service, working on the website and the app to try to see which would work, and no luck. GOOD This site opens at 8am and once it opened the employee was quick and friendly to help me. Once I started working with a person it was in and out within a matter of minutes. Mind you my reservation was now pushed to an hour later than I wanted but I think that is more of Uhaul's reservation interface versus this location. Drop off was also smooth and efficient as well. TLDR - site was good, as long as you go during their open hours. Online pickup not smooth.

Kimberly C 
Rating:
5.0

Easy check out process, nice staff

Melanie L 
Rating:
5.0

This is a full-time U Haul facility. The drop off process was seamless.

Charles V 
Rating:
5.0

Customer did not leave a comment.

Carlos I 
Rating:
4.0

Customer did not leave a comment.

Emily H 
Rating:
2.0

Trailer was old and didn’t travel well; trailer moved around a lot. I had requested a utility dolly and furniture dolly with my reservation and the location didn’t have them and I had to drive to another Uhaul location to get them. Also, I made the reservation for another Uhaul location and my reservation was moved to Adams Ave Moving which was not my location of choice and then Adams Ave Moving didn’t have all items I reserved.

Heather R 
Rating:
5.0

Customer did not leave a comment.

Rosa M 
Rating:
1.0

Customer did not leave a comment.

Vahe M 
Rating:
4.0

Customer did not leave a comment.

Tom H 
Rating:
5.0

Good Employees at both places. Very helpful service

Albert L 
Rating:
5.0

Customer did not leave a comment.

Gavril M 
Rating:
3.0

The equipment had dust in it for which I was charged a cleaning fee upon returning.

Naweed H 
Rating:
5.0

Customer did not leave a comment.

Christine T 
Rating:
2.0

Double charging my account causing peoblems. Unable to do basic math when adding additional cost.

TOMASINE S 
Rating:
1.0

Drop off location was completely unacceptable. This location should never be allowed for any pickups or dropouts mi

James R 
Rating:
5.0

Customer did not leave a comment.

Jose C 
Rating:
1.0

No parking for truck and trailer at all. Place was so cramped with trucks it was nearly impossible to park the truck anywhere. Worst experience with U-haul I have ever had, will never be using them again.

Imran G 
Rating:
5.0

Nothing! The guys at this location are AMAZING! Not the first time I have rented from here they always have plenty of choices and central located for anywhere ya need to go to or from. Friendly, helpful, professional, trucks always well maintained and clean- great prices- makes having to move that much less stressful! So appreciate yall!

Alena S 
Rating:
5.0

Customer did not leave a comment.

Bryce C 
Rating:
3.0

Customer did not leave a comment.

carmen m 
Rating:
3.0

Customer did not leave a comment.

Alan M 
Rating:
2.0

I reserved the rental without the "Safe Move" but when I returned the truck and saw my charges, they had added that on, an extra $15.00. Kind of too late to dispute it at that point. Very disappointing.

Jerad O 
Rating:
5.0

Customer did not leave a comment.

kenneth s 
Rating:
1.0

On the 1st miles after I left the Uhaul office at Adam’s , I call talk to complain about the car not behaving properly, it shake , it vibrate , it way under power n etc . But I was assure it’s only normal ! It would smooth out as speed build up ? What a disappointment the whole trips , it vibrate so bad that it felt like the front going to explore ?? It is so under power that fellow freeway user are obviously anoyed ? I was horned couple of times very dissapointed. I felt I deserve a full refund ? By the way I had use my iPhone to record this very unfortunate Uhaul trip ? When I return this 26 foot Uhaul truck and wish to complain , I was told by Uhaul personnel that “doesn’t all truch behave like this ? “

Mark L 
Rating:
5.0

Customer did not leave a comment.

Rebecca m 
Rating:
5.0

Customer did not leave a comment.

ELENA I 
Rating:
4.0

Customer did not leave a comment.

Andrea M 
Rating:
5.0

Very good customer service. Employees are very helpful and friendly!!!!

Roberto C 
Rating:
3.0

convenient location

pierfrancesco b 
Rating:
5.0

Very nice

Crystal S 
Rating:
3.0

Extended hours

Jeffrey L 
Rating:
3.0

My experience was a tad frustrating at this location. The two employees were very kind and polite. However, they did not have the correct size receiver/hitch on hand, and when I asked for the size so I could properly pick one up, they could not tell me, letting me know that someone from O'Reilly's or AutoZone could help me. Unfortunately, that was incorrect, and without the proper size information, I bought the wrong-sized receiver twice before I gave up. I recommend that staff be able to give us the correct sizing information and call beforehand to confirm the customer has the right equipment.

Cheyanne B 
Rating:
2.0

I reserved a dolly. Upon arrival the worker said “yea, we don’t stock those, you’ll need to find it at another location” Are you kidding me? Email me in advance, or don’t rent me the dolly. Absolutely unacceptable. I will not ever recommend this location or Uhaul in general.

Nick H 
Rating:
5.0

best U-Haul location ever! Always a positive experience renting equipment from Adams Ave Moving Service!

Joseph G 
Rating:
4.0

Customer did not leave a comment.

David W 
Rating:
2.0

My complaint about this location, it was not the most cleanliest or well organized location I’ve ever been to. Even the vehicle had a pungent odor to it when I got inside. Parking was almost next to nothing we had to park on the street in order to gain access to the facility.

Cheistopher H 
Rating:
5.0

This location is the best! Absolutely nothing to improve.

Meghan O 
Rating:
3.0

My experience here would have been better if U-Haul had not moved my pickup to a different location (La Mesa) and then did.not have the 20 ft. truck I had reserved. There wasn’t a substitute truck available at the La Mesa location either which I then had to go to the original location (Adams Ave) to pick up a larger vehicle than needed. Time and energy wasted if u-haul had just kept the original location set for pick up.

William B 
Rating:
5.0

Customer did not leave a comment.

Marlon M 
Rating:
5.0

Customer did not leave a comment.

Tom K 
Rating:
4.0

Pickup and return was a very easy process. The cargo van was clean and easy to drive. I was able to rent last minute items like blankets at pickup as well. When I returned it, they were outside, took my key and I was on my way. Great experience.

Cheryl B 
Rating:
5.0

Customer did not leave a comment.

Richard C 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA H 
Rating:
5.0

Customer did not leave a comment.

Andrea A 
Rating:
5.0

Customer did not leave a comment.

Angela W 
Rating:
5.0

Customer did not leave a comment.

Sandra A 
Rating:
5.0

This is the best U-Haul location I have ever worked with! They are always super friendly, on top of getting folks in and out and equipment is always ready to go. Thanks!

Joseph G 
Rating:
5.0

This is the best U-Haul location I have ever worked with! They are always super friendly, on top of getting folks in and out and equipment is always ready to go. Thanks!

Joseph G 
Rating:
4.0

They were great! But still need to remedy the situation from picking up the U-Haul to running out of gas and all the above.

MATTHEW L 
Rating:
5.0

Quick and easy, thank you!

Jared D 
Rating:
5.0

This is not a comment about Adams Ave Moving Service, but rather U-Haul as a whole. You did not have any 15 foot trucks available in the San Diego area when I wanted one. You almost lost the business to Penske because of that except Penske would not allow me to tow a U-Haul auto trailer behind a Penske truck.

Henry L 
Rating:
5.0

Best rental office they got you taken care of you and your truck rental

Renee G 
Rating:
3.0

The location staff were great, but getting into this location is tight and wouldn't recommend for someone returning a U-Haul truck larger than 10'. If there is another place to enter this location (maybe an entrance to the back of the building), I was not told about it nor did I see any signage to direct where to park/return the truck.

Bryan M 
Rating:
5.0

Customer did not leave a comment.

AMANDA P 
Rating:
5.0

Excellent, professional service . I am very very pleased. Can not wait to use them again

Sokol K 
Rating:
3.0

Hard to access off the street especially when trying to park a trailer.

Joesetth G 
Rating:
4.0

Customer did not leave a comment.

Natalie K 
Rating:
5.0

Customer did not leave a comment.

Zachary S 
Rating:
5.0

Customer did not leave a comment.

Mathieu G 
Rating:
5.0

Agent that helped me with the truck was awesome. Truck was ready. All good

michael b 
Rating:
5.0

Customer did not leave a comment.

DANIEL S 
Rating:
5.0

Customer did not leave a comment.

scott d 
Rating:
5.0

Customer did not leave a comment.

Lauren N 
Rating:
5.0

Customer did not leave a comment.

MARIA M 
Rating:
5.0

Customer did not leave a comment.

ANDREW S 
Rating:
5.0

Customer did not leave a comment.

Kaitlin M 
Rating:
4.0

Customer did not leave a comment.

Kaitlyn P 
Rating:
3.0

Was not too thrilled about being charged twice for two different amounts when the invoice does not include the second amount in it. My bank account is now overdrawn, and I keep getting the answer machine. I would like to be contacted back regarding this matter

Lala T 
Rating:
3.0

I was told that truck has 1/8 of the tank it had only 25 miles to empty , when I returned the truck I added two gallon extra . But I was charged with 45 dollars . The truck had issues ,it was bouncing on the highway . So bad customer service at the main street location also .

Leon S 
Rating:
3.0

Customer service was average and the truck’s battery died during my move. It took about 2 hours to get back on the road. The truck had crumbs/trash bits on the floor and the inside of the bed didn’t appear to have been swept.

elmer c 
Rating:
5.0

Customer did not leave a comment.

JOSE S 
Rating:
5.0

Customer did not leave a comment.

Francis R 
Rating:
4.0

Overall, the experience was good but not great. The inside of the cab and box were clean, but the outside was super dirty. I did not note this on the app when checking out, but because of an incident that happened on my return of this truck, I am saying this now.

buddy m 
Rating:
5.0

Customer did not leave a comment.

Brian C 
Rating:
5.0

Thanks for great customer service! I will always use this location in the SD area

Joseph G 
Rating:
5.0

Everyone was friendly and efficient. I’ll be renting from this location again.

Tara C 
Rating:
5.0

Quick and easy monhassle

Fredrick K 
Rating:
2.0

The people running this location were not friendly at all and then they overcharged me on my miles.

Melvin O 
Rating:
3.0

Customer did not leave a comment.

Susan R 
Rating:
5.0

My rental ended up costing double what was expected because i kept it an extra day, this should be better explained beforehand so expectations are realistic

James H 
Rating:
4.0

Fairly expensive for only 4 hours. Service was amazing. Van was in excellent condition.

Eduardo S 
Rating:
5.0

Easiest experience ever! Made my move 10 x easier not having to stress about anything regarding the uHal! Thanks!

Kjell R 
Rating:
5.0

Customer did not leave a comment.

brooks h 
Rating:
5.0

Customer did not leave a comment.

Jason C 
Rating:
5.0

They were great!

James M 
Rating:
1.0

Have not received my receipt. Van was turned in at 2 pm pst

Jacob W 
Rating:
5.0

Customer did not leave a comment.

john c 
Rating:
5.0

Friendly staff, quick drop off 👍

Cameron S 
Rating:
5.0

Pleasant people coordinating the rental. Clear information. Ease of access and return.

Ruth H 
Rating:
4.0

The only thing I think should improve is the phone line service availability. I was calling the location to make a slight change to my reservation and couldn't get a hold of anyone. Left couple of voicemails and no one returned my calls. I ended up dropping by the location to receive service for me reservation, and they were able to assist quickly.

Gal N 
No reviews have been submitted for this location.

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