Customer Reviews for Adams Ave Moving Service
(U-Haul Neighborhood Dealer)

4,371 reviews

2101 Adams Av   San Diego, CA 92116
(Adams ave and alabama)

(619) 295-4070

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(619) 295-4070

2101 Adams Av
San Diego, CA 92116
(Adams ave and alabama)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 1 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The manager, Nestor, waited for me after hours even tho I was delayed in arriving. Thank you!

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE P. 
Rating:
5.0

Nothing. Nester was the best and very helpful!!

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

The gentleman there helped direct me as I backed off my tow dolly crooked. He was so kind and so helpful

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

JOHNPAUL O. 
Rating:
5.0

Way too expensive

DONNA C. 
Rating:
5.0

Customer did not leave a comment.

AGUSTIN F. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYKIRK F. 
Rating:
5.0

We were unable to use the truck bc the battery died so we had to hire a separate living company to move our belonging. Truck was useless.

SHAWNA C. 
Rating:
5.0

Customer did not leave a comment.

Peter Z. 
Rating:
5.0

Customer did not leave a comment.

Medel Carl G. 
Rating:
5.0

None at all, I appreciate it the ease of renting a van and the great conversation I had with the front staff. Thank you so much!

Trevor W. 
Rating:
5.0

It was fast pick up process and easy return. Thank you

LUZ L. 
Rating:
5.0

Very polite and helpful staff at Adams. Also we needed to extend our use of the truck and UHaul made that very easy for us to do over the phone. Thanks.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

SEBASTIAN L. 
Rating:
3.0

Renting a truck was super easy, the staff was welcoming, the truck well-maintained, but it is unfortunate that the larger u-haul company charges the day use fee, plus mileage and you also have to return it with gas. You get triple hit and increases the day use. So unfortunately probably wouldn't rent a truck for local use again.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

KEELY S. 
Rating:
5.0

None

Michael S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG S. 
Rating:
4.0

The truck I had reserved completely shut down in the middle of a busy street for no reason. I pulled up to a red light and immediately say the engine light go on. Not only did I spend 50 minutes on the phone waiting for roadside assistance, I eventually had to have some strangers help me by figuring out what went wrong and with dumb like had the car restart. I did not turn the car off after that until the return. While I understand car/ engine failure can happen, please be more responsive with your road side assisatance. Thanks you

MEGAN O. 
Rating:
5.0

Super clean! Such an easy process. Friendly staff.

Susan C. 
Rating:
1.0

Let customers know ahead of time that there will be an after hour service fee of $20. They were aware this would be the case because I asked about the drop off process including key drop box location etc. Not once was this mentioned. Also, they didn't mark my fuel properly and that resulted in extra charges as well.

VIVIANA B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS L. 
Rating:
5.0

Lower the price

TERRON W. 
Rating:
5.0

Very well run family location. I'll be back!

THOMAS S. 
Rating:
5.0

Reservation uta easy, and a time saver

Miguel A. 
Rating:
3.0

I had a reservation for $89.00, I called because I was going to be late picking up the truck, an extra day was added which I didn't need, and the total increased to $153.68. I thought if I turned in the vehicle early the extra day would be taken off. When I turned in the truck less than 20 hours later in, the person in charge said they have nothing to do with payments, that has to do with the place where I received the truck. I really feel that I was cheated by U-haul this time. Also I was given the truck with a quarter tank of gas and returned it with just slightly less than three quarters. With the price of gas something should have been reimbursed there. As I said this experience wasn't my best.

KATHERINE J. 
Rating:
5.0

Customer did not leave a comment.

Elvin M. 
Rating:
5.0

Customer did not leave a comment.

Bo L. 
Rating:
5.0

Great customer service

Dahiana S. 
Rating:
5.0

The staff was very friendly, informative, and patient! Service was excellent.

joelle sinead N. 
Rating:
5.0

Customer did not leave a comment.

SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

ALLISON M. 
Rating:
2.0

Location Great; Office area needs a make over. I'm more disgusted with U Haul who tacked on an extra $20 " after hours service fee" even though I rented it for 6 hours and dropped the key in the after hours box. In addition, they charged me for 2 gallons of fuel ( I drove a total of 17 miles) and added gas to where needle was when I picked it up and have pic of receipt and gas guage to prove it. Pretty Shady UHaul. Worse yet, I called customer service to dispute, and was onhold 35 min until I pressed button for a call back in 1-2 hours.... the call back came 5 hours later and automated call hook up told me they were connecting me to a rep . I'm now on hold music minute # 38 for my " don't wait; we'll call you when we have somebody free to speak with you". Pitiful.

PAUL M. 
Rating:
5.0

Very customer oriented and easy to work with.

Ian M. 
Rating:
5.0

Very friendly and helpful

GAIL D. 
Rating:
5.0

Customer did not leave a comment.

Katrina A. 
Rating:
3.0

Customer did not leave a comment.

EDWARD S. 
Rating:
3.0

Not to much just don't get there too early cause the guy was just a little crabby

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

SERGIO O. 
Rating:
5.0

Everything was quick and easy, staff were very friendly.

Samantha W. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Quick easy return!

ELSYE W. 
Rating:
5.0

Customer did not leave a comment.

WESLEY S. 
Rating:
5.0

Nice service. You can tell it's not a U-Haul, but a reseller. They actually cared, unlike most corporate U-Haul locations.

Daniel H. 
Rating:
4.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY M. 
Rating:
4.0

When I dropped the truck off there was no one there but we knew this. The problem is that there was absolutely not one place to put the truck on the lot or on the street within a block of the location. It totally stressed me out. I had to leave it partially into the entrance of the facility. I was there for near an hour hoping to find a spot to leave the truck. I just don't want to be charged or fined for leaving it partially in a place that I clearly was instructed not to do, There were no choices and no one around to help.

JEFFREY G. 
Rating:
5.0

NA

BRIAN P. 
Rating:
5.0

I spent time ordering online, uploading my DL etc so the transaction would be as quick as humanly possible (lunchtime errand) and the nice people running the desk had no idea I had reserved. Why have a e-commerce site?

CHARLES H. 
Rating:
5.0

They did not have moving blankets, other then that it was excellent

ROBERTO L. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE S. 
Rating:
5.0

Everything was good except I was relocated to another location after I came to the original Location never got a call telling me to go to a different you all thank you though 3 miles away

JUSTIN M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

Great service. Caring people. Thank a bunch.

JANET S. 
Rating:
5.0

Customer did not leave a comment.

Mollyda T. 
Rating:
5.0

Customer did not leave a comment.

CANDICE R. 
Rating:
3.0

Customer did not leave a comment.

FRANK N. 
Rating:
5.0

Nice people

SISAY B. 
Rating:
5.0

The call center did not represent the correct equipment. Rep told me trailer was 5x8. The trailer is 5x9. I asked several times because the 5x8 was too small but everything else was booked.

DANIEL R. 
Rating:
5.0

The people who work here are very approachable and friendly. It's very customer service oriented place, and I love it!

YUKO H. 
Rating:
5.0

The employees were very helpful and friendly.

PATRICK I. 
Rating:
2.0

Customer did not leave a comment.

ALEX B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY J. 
Rating:
3.0

Customer did not leave a comment.

MILVENA M. 
Rating:
5.0

Customer did not leave a comment.

Philipp B. 
Rating:
4.0

Make sure the vehicles have proper aliment.

ERIC J. 
Rating:
3.0

Customer did not leave a comment.

JOHNNIE J. 
Rating:
5.0

I thought they treated me very well and provided excellent value without trying to “oversell”. They were very accommodating when I asked to upgrade from a 15' to a 17' truck. The truck was quite old, however, Time to get some new equipment!

Lawrence S. 
Rating:
3.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

They were all great. No problems.

WILLIAM H. 
Rating:
5.0

The location was excellent. The process for dropping off using the website was a joke. It did not work . I then waited 30 min on the phone to talk to a person that did not help improve the matter. I came back in the morning so the location employees could help me. Having everyone do work for you is messed up. Especially when you are charging the prices your charging. If you are asking customers to do work through the website for you you could at least give them a discount. The location was excellent but your companies ever increasing policy of ignorance is insulting.

DATHA R. 
Rating:
4.0

Customer did not leave a comment.

Brett H. 
Rating:
5.0

Customer did not leave a comment.

JAVIER F. 
Rating:
5.0

Everything was handled by people who were very friendly and helpful. Great business, I will refer those who are looking to rent equipment of this location.

Eloy G. 
Rating:
5.0

Customer did not leave a comment.

URSULA J. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

GOLAM K. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Staff were so friendly and had excellent customer service!

Gina P. 
Rating:
5.0

Pickup and drop off were very easy.

ANDREA M. 
Rating:
4.0

Customer did not leave a comment.

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

Randolph D. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

Kevin X. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

Nothing!

Eric B. 
Rating:
1.0

Parking lot was packed and a mess

Hannaha N. 
Rating:
5.0

Very quick and easy drop off. Nice lady and lot attendant.

Daryl F. 
Rating:
5.0

Perfect

Fernando S. 
Rating:
5.0

Customer did not leave a comment.

Gale C. 
Rating:
5.0

Customer did not leave a comment.

Nickolas M. 
Rating:
5.0

I'm sorry that i cannot remember their names, but the lady and the gentleman that were ruining this Adam's Avenue location were really cool people who were great at their respective jobs and super oriented to the customer and their needs. These two were remarkable customer service representatives and teammates that i thought they were married. They were not. As it turns out, they're just two great people who care about the customers experience and strive to please. I couldn't say anything negative about either encounter i had at Adam's Ave U-haul. I publically give my wholehearted recommendation to anyone needing help with a move, a new storage space to keep their lives safe, boxes or anything shipping and moving, to give the Adam's Avenue U-haul location their business. I'm crystal you'll be taken care of. Ps. I was there on Monday, Sept. 14th, 2021, this most recent time, Ave i picked up@ 8am, dropped the truck and dolly back off at 11 ish. Thanx uhaul, for these representatives!

JOSHUA Z. 
Rating:
3.0

Parking after hours for drop off was very difficult. User experience for after hours check in was not straightforward. The truck had a check engine light on when we got it. We were also almost charged for 2 days even though we had it less than 24 hours.

CORA W. 
Rating:
2.0

Customer did not leave a comment.

Gil P. 
No reviews have been submitted for this location.

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