Customer Reviews for Adams Ave Moving Service
(U-Haul Neighborhood Dealer)

4,419 reviews

2101 Adams Av   San Diego, CA 92116
(Adams ave and alabama)

(619) 295-4070

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(619) 295-4070

2101 Adams Av
San Diego, CA 92116
(Adams ave and alabama)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 1 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great customer service.

MARCOS M. 
Rating:
4.0

Customer did not leave a comment.

BAHAA Q. 
Rating:
5.0

Customer did not leave a comment.

JAVIER F. 
Rating:
5.0

Just 3xcellent service!

ISAAC C. 
Rating:
5.0

They were great. Easy transaction and return.

Eugene M. 
Rating:
5.0

Our reservation for a one way rental worked flawlessly.

Peter L. 
Rating:
5.0

Customer did not leave a comment.

RUBEN M. 
Rating:
5.0

I would like to see the company revert back to returning the rental with a full fuel tank!! In receiving half a tank at pick up time, I had to make an extra (unwanted) stop at the gas station before our long move to fill it. I did return it almost full, way more than that half tank I received.

Celeste Y. 
Rating:
2.0

The people were great and the service was as well but the vehicle seemed to have some trouble starting and would rev high when breaking. The rear door handle was also broken.

Alex P. 
Rating:
5.0

Quick and friendly

CHRISTOPHER J. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
5.0

Customer did not leave a comment.

IRIS Q. 
Rating:
5.0

Customer did not leave a comment.

Austin H. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA J. 
Rating:
5.0

The uhaul cabin smelled heavily of cigarettes, was not pleasant, the A/C also did not work at all and made for a hot and uncomfortable ride. The service at the location itself is great, just minor details with the uhaul itself.

LUIS R. 
Rating:
5.0

Fast, efficient and helpful. Nothing needed to improve.

CHRISTINE P. 
Rating:
5.0

Everyone was both friendly and professional, great location.

Bret G. 
Rating:
5.0

Customer did not leave a comment.

JAVIER F. 
Rating:
4.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

My favorite U-haul location!! They r my neighbors and I'm always welcomed like an old friend.

VICTORIA M. 
Rating:
5.0

No room for improvement the staff is great

CARLOS A. 
Rating:
5.0

Thanks for the great service !! Best of a New Year to You All 🍀

DANIEL M. 
Rating:
5.0

good service

LORENZO A. 
Rating:
5.0

I would definitely choose this location again. Quick, efficient and easy to get out and back in. Great service.

ADAM G. 
Rating:
4.0

I have not rented from you for years and keep getting these surveys. I've talked to you and U Haul specifically about how you verify renter info and phone number. I'd bet you have an employee stealing cash payments.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

ALAN P. 
Rating:
3.0

Quick and friendly service.

RUDY V. 
Rating:
5.0

The return after hours app didn't work for me. Said I didn't have enough memory. When in fact I had over a Gig left. But it all worked out regardless.

RUSSELL G. 
Rating:
5.0

Van was clean but smelled like cigarettes and urine when I picked it up. Overall still a good experience and I always keep renting vehicles from here!

OTTO L. 
Rating:
5.0

Customer did not leave a comment.

AUDRA G. 
Rating:
4.0

Customer did not leave a comment.

MATHEW A. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

The customer service at this location is exemplary, the man and woman who work consistently at this location are exceptional and helpful, bilingual and they listen to their customers, are helpful, knowledgeable and pleasant to deal with. I worked with a staging company for years who used this location almost exclusively several times a week and I watched them operate with care and concern as they efficiently worked to solve a number of different situations on a regular basis. They make sure everyone is taken good care of at this location and have a good result with U/Haul and in the area. These people know what customer service is all about, if I could give them 10 stars I would, Thanks Jeff

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
2.0

The van looked like someone took it driving in the mud. The attendants at the shop insisted it was “San Diego Rain” I told him it was for a catering job and was not presentable. He asked if I could wash it and he reimburse me. I feel like this is unacceptable

LIALIE I. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
2.0

Customer did not leave a comment.

GENEVIEVE R. 
Rating:
5.0

This U Haul location is the BEST I have ever used. The people who run it are super friendly, helpful, knowledgeable...you name it. We have used them multiple times, for big and little things, and every time they go way above and beyond. I would recommend them to anyone, and would go out of my way to use them. THE BEST EVER!

JAY W. 
Rating:
3.0

Billing was incorrect

David K. 
Rating:
5.0

The people working with me were very nice and provided excellent service Thank You very much!

JOHNNY M. 
Rating:
5.0

It was a one off teason, and the the pick up and drop off process was quick and easy.

GEOFFREY W. 
Rating:
3.0

Customer did not leave a comment.

GARY J. 
Rating:
5.0

I needed a truck to move some furniture. Check out was very fast and easy.

Anna C. 
Rating:
5.0

Customer did not leave a comment.

OSVALDO F. 
Rating:
5.0

Everyone was very nice and helpful. Great experience and so easy. I will definitely rent again from this location.

CHRISTINE P. 
Rating:
5.0

This was the fastest & EZest I have ever rented a truck

JAY D. 
Rating:
1.0

Customer did not leave a comment.

JARED M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN GEORGE S. 
Rating:
5.0

The manager, Nestor, waited for me after hours even tho I was delayed in arriving. Thank you!

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE P. 
Rating:
5.0

Nothing. Nester was the best and very helpful!!

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

The gentleman there helped direct me as I backed off my tow dolly crooked. He was so kind and so helpful

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

JOHNPAUL O. 
Rating:
5.0

Way too expensive

DONNA C. 
Rating:
5.0

Customer did not leave a comment.

AGUSTIN F. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYKIRK F. 
Rating:
5.0

We were unable to use the truck bc the battery died so we had to hire a separate living company to move our belonging. Truck was useless.

SHAWNA C. 
Rating:
5.0

Customer did not leave a comment.

Peter Z. 
Rating:
5.0

Customer did not leave a comment.

Medel Carl G. 
Rating:
5.0

None at all, I appreciate it the ease of renting a van and the great conversation I had with the front staff. Thank you so much!

Trevor W. 
Rating:
5.0

It was fast pick up process and easy return. Thank you

LUZ L. 
Rating:
5.0

Very polite and helpful staff at Adams. Also we needed to extend our use of the truck and UHaul made that very easy for us to do over the phone. Thanks.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

SEBASTIAN L. 
Rating:
3.0

Renting a truck was super easy, the staff was welcoming, the truck well-maintained, but it is unfortunate that the larger u-haul company charges the day use fee, plus mileage and you also have to return it with gas. You get triple hit and increases the day use. So unfortunately probably wouldn't rent a truck for local use again.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

KEELY S. 
Rating:
5.0

None

Michael S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG S. 
Rating:
4.0

The truck I had reserved completely shut down in the middle of a busy street for no reason. I pulled up to a red light and immediately say the engine light go on. Not only did I spend 50 minutes on the phone waiting for roadside assistance, I eventually had to have some strangers help me by figuring out what went wrong and with dumb like had the car restart. I did not turn the car off after that until the return. While I understand car/ engine failure can happen, please be more responsive with your road side assisatance. Thanks you

MEGAN O. 
Rating:
5.0

Super clean! Such an easy process. Friendly staff.

Susan C. 
Rating:
1.0

Let customers know ahead of time that there will be an after hour service fee of $20. They were aware this would be the case because I asked about the drop off process including key drop box location etc. Not once was this mentioned. Also, they didn't mark my fuel properly and that resulted in extra charges as well.

VIVIANA B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS L. 
Rating:
5.0

Lower the price

TERRON W. 
Rating:
5.0

Very well run family location. I'll be back!

THOMAS S. 
Rating:
5.0

Reservation uta easy, and a time saver

Miguel A. 
Rating:
3.0

I had a reservation for $89.00, I called because I was going to be late picking up the truck, an extra day was added which I didn't need, and the total increased to $153.68. I thought if I turned in the vehicle early the extra day would be taken off. When I turned in the truck less than 20 hours later in, the person in charge said they have nothing to do with payments, that has to do with the place where I received the truck. I really feel that I was cheated by U-haul this time. Also I was given the truck with a quarter tank of gas and returned it with just slightly less than three quarters. With the price of gas something should have been reimbursed there. As I said this experience wasn't my best.

KATHERINE J. 
Rating:
5.0

Customer did not leave a comment.

Elvin M. 
Rating:
5.0

Customer did not leave a comment.

Bo L. 
Rating:
5.0

Great customer service

Dahiana S. 
Rating:
5.0

The staff was very friendly, informative, and patient! Service was excellent.

joelle sinead N. 
Rating:
5.0

Customer did not leave a comment.

SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

ALLISON M. 
Rating:
2.0

Location Great; Office area needs a make over. I'm more disgusted with U Haul who tacked on an extra $20 " after hours service fee" even though I rented it for 6 hours and dropped the key in the after hours box. In addition, they charged me for 2 gallons of fuel ( I drove a total of 17 miles) and added gas to where needle was when I picked it up and have pic of receipt and gas guage to prove it. Pretty Shady UHaul. Worse yet, I called customer service to dispute, and was onhold 35 min until I pressed button for a call back in 1-2 hours.... the call back came 5 hours later and automated call hook up told me they were connecting me to a rep . I'm now on hold music minute # 38 for my " don't wait; we'll call you when we have somebody free to speak with you". Pitiful.

PAUL M. 
Rating:
5.0

Very customer oriented and easy to work with.

Ian M. 
Rating:
5.0

Very friendly and helpful

GAIL D. 
Rating:
5.0

Customer did not leave a comment.

Katrina A. 
Rating:
3.0

Customer did not leave a comment.

EDWARD S. 
Rating:
3.0

Not to much just don't get there too early cause the guy was just a little crabby

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

SERGIO O. 
Rating:
5.0

Everything was quick and easy, staff were very friendly.

Samantha W. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Quick easy return!

ELSYE W. 
Rating:
5.0

Customer did not leave a comment.

WESLEY S. 
Rating:
5.0

Nice service. You can tell it's not a U-Haul, but a reseller. They actually cared, unlike most corporate U-Haul locations.

Daniel H. 
Rating:
4.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY M. 
Rating:
4.0

When I dropped the truck off there was no one there but we knew this. The problem is that there was absolutely not one place to put the truck on the lot or on the street within a block of the location. It totally stressed me out. I had to leave it partially into the entrance of the facility. I was there for near an hour hoping to find a spot to leave the truck. I just don't want to be charged or fined for leaving it partially in a place that I clearly was instructed not to do, There were no choices and no one around to help.

JEFFREY G. 
No reviews have been submitted for this location.

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