Customer Reviews for Adams Ave Moving Service
(U-Haul Neighborhood Dealer)

4087 reviews

2101 Adams Av   San Diego, CA 92116
(Adams ave and alabama)

(619) 295-4070

Location Hours

  • Mon-Fri: 8 am - 5:15 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(619) 295-4070

2101 Adams Av
San Diego, CA 92116
(Adams ave and alabama)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:15 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 1 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very friendly and helpful customer service! Thank you

DEBORAH W. 
Rating:
5.0

Customer did not leave a comment.

IRENE R. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Bengt R. 
Rating:
4.0

Customer did not leave a comment.

RYAN K. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
3.0

In the future, you can check customers turning trucks in immediately versus checking them in when not present and surprising them with late return fees.

Yvonne L. 
Rating:
5.0

Honestly I'm very impressed and thankful to uhaul. My whole World has changed and seems like every Step drive have to take to deal with this change has been a big rock or ore while then has to be conquered and it's really difficult to do now when your holy sir no time and a whole 25 years of life that you have to change or Box of imprudent to storage or

NELLIE P. 
Rating:
4.0

Customer did not leave a comment.

BRENT E. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH F. 
Rating:
5.0

Very friendly customer service at this location

JACQUELINE Y. 
Rating:
5.0

Nothing! Everything was great and good costumer service!

IRMA G. 
Rating:
3.0

Make sure the trailer I requested is available and cleaned out.

GARY ALEXANDER C. 
Rating:
5.0

The truck made my move easier than anticipated. Truck and equipment were clean and well- maintained. Transaction & cost were perfect!

MARY G. 
Rating:
5.0

Customer did not leave a comment.

Dave C. 
Rating:
5.0

Everything very professional and courteous. Excellent customer service!

MARCOS M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
1.0

Customer did not leave a comment.

MARTIN F. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

KISHU A. 
Rating:
4.0

I would recommend air fresheners, my can smelled of smoke. But other then that, the staff was friendly answered all my questions. Drop off was easy and again the staff were great.

SHAY K. 
Rating:
5.0

Fast, courtesy service, truck was ready and loaded with the 10 extra medium boxes I had purchased.

Elizabeth M. 
Rating:
1.0

I was overcharged for gas, also for bringing it back after hours I got charged even when we did mobile pickup

Jessica O. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

worm welcoming customer service , thanks !!

HAILU B. 
Rating:
5.0

I don't see any need for improvement. The people who greeted me very accommodating and professional.

STEPHEN M. 
Rating:
5.0

Hector was pleasant, polite, professional as always, which is why I come here for all my uhaul needs, the trucks are always clean and ready to go!

LINDA G. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Hector was amazing, detailed and courteous!

LINDA G. 
Rating:
5.0

This location was by far the best location and uhaul rental experience I have had. Thank you for making it seamless.

julio M. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

I really love this business, they are always so helpful, and positive. Don't change a thing, these are great people at your location!

HARRY B. 
Rating:
1.0

Customer did not leave a comment.

Brad B. 
Rating:
1.0

This location did not do a walk around of the vehicle with me prior to my rental period. Upon returning the vehicle they accused me of causing damage. Their proof? Pictures taken 10 days prior to my rental. I will never use u-haul again.

BRANDI H. 
Rating:
5.0

They are really great people at this location don't change a thing!

HARRY B. 
Rating:
1.0

Never got a receipt and tried to call was on hold for over 30 minutes than went to website and that was worse. I have always used u-haul to move but now going to consider other company's on my next move in a year. Thanks for going paperless but get it together its not that hard to email a receipt within a week. Really just disappointed.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN G. 
Rating:
3.0

Customer did not leave a comment.

TAMEEM A. 
Rating:
4.0

Truck was clean and service was great but windshield wipers were shot and worthless when began to rain. Thank goodness it only rained about an hour or I would have had to purchase new ones myself.

RHONDA P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

Edgar C. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS K. 
Rating:
5.0

Great customer service

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Manoj K. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
4.0

Customer did not leave a comment.

Joann G. 
Rating:
4.0

My biggest recommendation is to have ramps available for the 10ft trucks. I know that they're only on the 15ft trucks but I often have only a few large items that need moving.

DUAINE O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

The individuals that helped us helped with a smile. and were very quick in getting us on the road.

MARK M. 
Rating:
5.0

Was late by a few minutes and asked the man who was leaving to please help me with my reservation that evening. He helped me a lot and I was able to do the job I needed the truck for that evening.

Delmer T. 
Rating:
1.0

Customer did not leave a comment.

CARL H. 
Rating:
5.0

Customer did not leave a comment.

Danielle R. 
Rating:
5.0

Great team! They made moving that much easier. Thank you!

JULINA S. 
Rating:
5.0

You guys are always welcoming and the best. Thank you for always providing me with excellent service.

VICTORIA M. 
Rating:
3.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Staff was friendly and helped me right away. Really took some of the stress out of moving day.

Setareh F. 
Rating:
5.0

Customer did not leave a comment.

TYLER P. 
Rating:
5.0

Customer did not leave a comment.

lauryn L. 
Rating:
5.0

Truck could've been wiped down a bit but overall it's was an easy and great rental experience. Thank you.

EDUARDO R. 
Rating:
3.0

Customer did not leave a comment.

ALICIA A. 
Rating:
3.0

Customer did not leave a comment.

Cheri H. 
Rating:
5.0

The employees were very helpful and the process was easy.

Samantha W. 
Rating:
5.0

Customer did not leave a comment.

ALFRED P. 
Rating:
5.0

Polite, professional and very helpful!

GARRY W. 
Rating:
4.0

Customer did not leave a comment.

Ashley L. 
Rating:
5.0

Customer did not leave a comment.

PEDRO L. 
Rating:
5.0

Super Friendly staff

Nicholas P. 
Rating:
3.0

Customer did not leave a comment.

Charles G. 
Rating:
4.0

Customer did not leave a comment.

Gabriel S. 
Rating:
5.0

Staff was delightful to work with. Very nice!

Elaine A. 
Rating:
5.0

Great Service!

RICARDO O. 
Rating:
5.0

Customer did not leave a comment.

TATIANA G. 
Rating:
5.0

No comment

VICTOR S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
4.0

More parking available.

BRIANNA H. 
Rating:
5.0

Customer did not leave a comment.

Cesar B. 
Rating:
3.0

Very slow. App checkin didn't work. Didn't seem to have access to my reservation, asked me the same questions repeatedly.

JAMIE B. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

The whole experience was quick, easy and efficient.

EMMANUEL G. 
Rating:
3.0

I did not receive any notification that my pickup location had been moved. I arrived at the first location and was told that there were no available trucks. Then had to go to a new place on short notice to get the truck.

Daniel S. 
Rating:
5.0

Everything was good

Charles S. 
Rating:
5.0

Customer did not leave a comment.

WILLARD A. 
Rating:
5.0

Customer did not leave a comment.

Darryl G. 
Rating:
3.0

Last minute location change by uhaul sucked. I thought the guarantee covered that but your customer service said as long as I can pick up the truck at another location (no matter how far it is) then you've honored your guarantee. Last time I'll EVER use uhaul.

Janene W. 
Rating:
2.0

If there's two people at the desk how about if everyone great the customer. I felt unwelcome by the older dude in the glasses. Just stared at me and said nothing. Also I wasn't comfortable with the cleanliness of the truck so I sanitized it myself. I'm sure other customers are not sanitizing when they drop it off

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
4.0

The location and building is just really old so it wasn't not clean but it didn't seem clean because of the old building and equipment. They had hand sanitizer everywhere though!

TYLER P. 
Rating:
3.0

Customer did not leave a comment.

Korine H. 
Rating:
5.0

The Guy who helped me was Awesome. Very quick service. I would highly recommend this place on the customer service alone.

PAUL K. 
Rating:
5.0

Fast service, all equipment at promised location in full working order.

John T. 
Rating:
3.0

I reserved a 20' truck at a different location and on the day of my reservation your company moved the pickup location to this address and said I could only get a 15' truck. Which forced me to spend another $2000 to get a pod. This location was fine, but your company is shameful.

PAUL M. 
Rating:
5.0

Staff was so helpful and friendly!

L AGAPE T. 
Rating:
5.0

Customer did not leave a comment.

Ray K. 
Rating:
3.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

MARC W. 
Rating:
5.0

The folks working at this location were professional, competent, and friendly. I wouldn't hesitate to return to this Uhaul location.

AMATO E. 
Rating:
5.0

Customer did not leave a comment.

Chelsea R. 
No reviews have been submitted for this location.

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