Very friendly and helpful customer service! Thank you
DEBORAH W.
Customer Reviews for Adams Ave Moving Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
In the future, you can check customers turning trucks in immediately versus checking them in when not present and surprising them with late return fees.
Yvonne L.Honestly I'm very impressed and thankful to uhaul. My whole World has changed and seems like every Step drive have to take to deal with this change has been a big rock or ore while then has to be conquered and it's really difficult to do now when your holy sir no time and a whole 25 years of life that you have to change or Box of imprudent to storage or
NELLIE P.Very friendly customer service at this location
JACQUELINE Y.Nothing! Everything was great and good costumer service!
IRMA G.Make sure the trailer I requested is available and cleaned out.
GARY ALEXANDER C.The truck made my move easier than anticipated. Truck and equipment were clean and well- maintained. Transaction & cost were perfect!
MARY G.Everything very professional and courteous. Excellent customer service!
MARCOS M.I would recommend air fresheners, my can smelled of smoke. But other then that, the staff was friendly answered all my questions. Drop off was easy and again the staff were great.
SHAY K.Fast, courtesy service, truck was ready and loaded with the 10 extra medium boxes I had purchased.
Elizabeth M.I was overcharged for gas, also for bringing it back after hours I got charged even when we did mobile pickup
Jessica O.worm welcoming customer service , thanks !!
HAILU B.I don't see any need for improvement. The people who greeted me very accommodating and professional.
STEPHEN M.Hector was pleasant, polite, professional as always, which is why I come here for all my uhaul needs, the trucks are always clean and ready to go!
LINDA G.Hector was amazing, detailed and courteous!
LINDA G.This location was by far the best location and uhaul rental experience I have had. Thank you for making it seamless.
julio M.I really love this business, they are always so helpful, and positive. Don't change a thing, these are great people at your location!
HARRY B.This location did not do a walk around of the vehicle with me prior to my rental period. Upon returning the vehicle they accused me of causing damage. Their proof? Pictures taken 10 days prior to my rental. I will never use u-haul again.
BRANDI H.They are really great people at this location don't change a thing!
HARRY B.Never got a receipt and tried to call was on hold for over 30 minutes than went to website and that was worse. I have always used u-haul to move but now going to consider other company's on my next move in a year. Thanks for going paperless but get it together its not that hard to email a receipt within a week. Really just disappointed.
Robert S.Truck was clean and service was great but windshield wipers were shot and worthless when began to rain. Thank goodness it only rained about an hour or I would have had to purchase new ones myself.
RHONDA P.Great customer service
WILLIAM H.My biggest recommendation is to have ramps available for the 10ft trucks. I know that they're only on the 15ft trucks but I often have only a few large items that need moving.
DUAINE O.The individuals that helped us helped with a smile. and were very quick in getting us on the road.
MARK M.Was late by a few minutes and asked the man who was leaving to please help me with my reservation that evening. He helped me a lot and I was able to do the job I needed the truck for that evening.
Delmer T.Great team! They made moving that much easier. Thank you!
JULINA S.You guys are always welcoming and the best. Thank you for always providing me with excellent service.
VICTORIA M.Staff was friendly and helped me right away. Really took some of the stress out of moving day.
Setareh F.Truck could've been wiped down a bit but overall it's was an easy and great rental experience. Thank you.
EDUARDO R.The employees were very helpful and the process was easy.
Samantha W.Polite, professional and very helpful!
GARRY W.Super Friendly staff
Nicholas P.Staff was delightful to work with. Very nice!
Elaine A.Great Service!
RICARDO O.No comment
VICTOR S.More parking available.
BRIANNA H.Very slow. App checkin didn't work. Didn't seem to have access to my reservation, asked me the same questions repeatedly.
JAMIE B.The whole experience was quick, easy and efficient.
EMMANUEL G.I did not receive any notification that my pickup location had been moved. I arrived at the first location and was told that there were no available trucks. Then had to go to a new place on short notice to get the truck.
Daniel S.Everything was good
Charles S.Last minute location change by uhaul sucked. I thought the guarantee covered that but your customer service said as long as I can pick up the truck at another location (no matter how far it is) then you've honored your guarantee. Last time I'll EVER use uhaul.
Janene W.If there's two people at the desk how about if everyone great the customer. I felt unwelcome by the older dude in the glasses. Just stared at me and said nothing. Also I wasn't comfortable with the cleanliness of the truck so I sanitized it myself. I'm sure other customers are not sanitizing when they drop it off
Mark L.The location and building is just really old so it wasn't not clean but it didn't seem clean because of the old building and equipment. They had hand sanitizer everywhere though!
TYLER P.The Guy who helped me was Awesome. Very quick service. I would highly recommend this place on the customer service alone.
PAUL K.Fast service, all equipment at promised location in full working order.
John T.I reserved a 20' truck at a different location and on the day of my reservation your company moved the pickup location to this address and said I could only get a 15' truck. Which forced me to spend another $2000 to get a pod. This location was fine, but your company is shameful.
PAUL M.Staff was so helpful and friendly!
L AGAPE T.The folks working at this location were professional, competent, and friendly. I wouldn't hesitate to return to this Uhaul location.
AMATO E.