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Xianna T
Customer Reviews for Adams Ave Moving Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The two gentlemen at this location went above and beyond to make sure my 12 year old son and I had a safe and more enjoyable drive from San Diego to the Bay Area by providing us with chain extenders for our Tesla Mode Y hook up which made unhooking the trailer sooooo much easier!!!!! Thank you for caring!!!!!
MELISSA WNothing. Great customer service
PEDRO CIt's very smooth and easy transaction from beginning to the end.
CALVIN NAwesome knowledgeable staff
ALEXANDER MCharged a $30 cleaning fee for a truck that was already dirty when picked up. Even asked to go over the vehicle upon return and the guy refused saying everything looked fine. Spoke with Nestor at the location and he made up a story that something spilled in the back even though I had no liquid at all in the items I transported in the vehicle. Terrible customer service. Do yourself a favor and DO NOT rent from the Adam’s ave location in San Diego.
Jarrod CI thought the rental experience was great. Nice staff, quick process since I had previously uploaded my information on the uHaul app.
Dana OThe guys that helped were quick and efficient. I think the only thing that could improve things is making their software/systems faster so they can spend less time at the computer.
MICHAEL NSuper quick process, very reasonable pricing. Thank you!
DANIEL CPlease make sure that the trailer is ready to go before someone picks it up. When I picked up the trailer nobody made sure if everything was ready to go. The straps to tie down the car were ripped, so I had to use my personal tie down straps to make sure the car didn’t move.
ISMAEL GFriendly staff, quick pickup and drop off.
Carlos MVery helpful. Had to change reservation at the last minute. They were quickly able to accommodate my request.
DAWN SThe place had no parking due to so many Uhauls, and because of the trucks, you couldn't even see the building. The staff assistant was very friendly and helpful however, which made up for all.
KENNEDY RThis store doesn’t have all necessary equipment to operate as an authorized UHaul. The people weren’t as helpful and sketchy. They tried to charged extra fees for no reason. STAY AWAY IF YOU CAN!
GARY LQuick and easy pick-up and drop-off.
ASHLEY NMay have just been the holiday, but there was no signage to tell me where to go to drop off. Didn’t see any restrooms either.
Colby MNestor , is very helpful and always finds the way to get my reservations on time.
MIGUEL DThis location is always quick and easy. Nice helpful staff. I rent trailers from them multiple times a year
James WI recently relocated to another state and chose to handle the move myself, which included a 9-hour drive through challenging conditions—mountains, heavy traffic, high winds, and rough roads. I rented a flatbed truck from U-Haul to transport my vehicle, expecting at least basic assistance with securing the car. At the last minute, the U-Haul team refused to hook up the vehicle or even show us how to properly secure it on the flatbed. This was not only disappointing, but also dangerous. While I understand that U-Haul cannot assume liability for damage, there should be a waiver option allowing customers to assume responsibility with guidance. Instead, I drove nine hours unsure if my car was properly secured, which created immense stress and safety concerns. I had the option to hire professionals, but I trusted U-Haul. That trust was misplaced. Based on this experience, I will never rent from U-Haul again. This was not just poor service—it was unsafe and unacceptable business practice.
Stacy CThe guys were super nice and the place was well organized.
CHRISTOPHER SRear tail light on the trailer didn’t work, he attempted to fix it and it “worked”. It did not work and I needed to get uhaul road side assistance, delayed my moved by a few hours.
Matthew MEs increíble que no hagan caso a las llamadas que hace uno para evitar problemas futuros
ALEJANDRO Ceverybody very helpful thank you
TERESA DTerrible customer service
James OThe Truck was clean, bur I don't think ir was a well maintained . The u-haul transmission was not working when switch to the second gear, it feels a hit on the bottom of the truck. Also U-Haul truck brakes and the emergency brake is nearly worn out, this a safety issue
CARLOS GInterior of the van was filthy. I had to pull over and white down the dash because it was so dusty. I used the van for about four hours. Returned it, the associate was too busy to acknowledge my presence. Received a bill, then more than two hours later received a second bill starting I scratched the vehicle. Shady business practices that attempted to nickel and dime their customer. I’ve already disputed the charge with my bank. Never again will I deal with this location.
STEVEN BEasy drop off and friendly staff. Highly recommend.
MITCHell TGreat service and friendly employees.
William HExtremely disappointed with the outcome and will not be using the company again as well as will strongly urge anyone else i can to do the same. Made reservations and was confirmed to have a truck and trailer. Never received call from uhaul as was stated in confirmation email. Went to uhaul in la mesa only to be told reservation was moved. Went to second location and told they only had a truck, and I would need to go to a 3rd location for trailer, then told me no it would have to be both truck and trailer at 3rd location. As I Uber there, I complained and after many minutes I was told by "peanut" he could let me get a truck, but he seemed very upset and bothered to help me. Eventually got the truck, then to the 3rd location for trailer. All in all I ended up late to deliver the motorcycle to my client, making my buisness look bad, because your buisness could not efficiently coordinate a simple request or follow up as it should. Very disappointed all around.
JOSHUA HThe gentleman at the counter that helped me was Excellent and Fast. Truck/Van was brand new. Well done!
KARL HVery fast efficient service. Thanks again!
John AM<y experience was perfect. I picked up my van from a place close to me that realized an old lady who is not computtrliterate helped me to rent exactally what I wanted. I was short on time so I drive the van up the coast and I got back just after closing and I had been told how to park and lave the van. After putting gas in I took it back and easily found a place on the lot to park it and put the keys in the slot and I was done. I try to rent a truck evey year or so to keep up my practice of driving one. After driving to the bank and around a few blocks I felt ready to drive 100 miles on the freeway. What I really. liked, and whished I had on my car is the little mirrors on the botom of the largemirriors that showed me card next to my van and behind my van. This gave me confidence to change lanes smoothly and easily. Thank you
LINDA Ci filled in review earlier. can't say enough great things about this place and experience. they are the best
LEONARD NWe cannot say enough about Adams. They are the best: courteous, fast and accommodating.
LEONARD NGreat job! Easy to make a reservation online. They had the truck all prepped and waiting when I got there, and quickly had me checked. Excellent service.
MICHAEL LPickup and dropoff were quick and easy.
DAVID AThey were quick and efficient. Would definitely use them again
MARTINE BI have no complaints the transition was very smooth and staff was great as I had to cancel I have no complaints . Staff was professional
NORMA FVery friendly easy to deal with.
WILLIAM MGreat Job!!
Clare GAll good. excellent service
DANIEL AGreat customer service!!
Carrie AVery small location, no overhead canopy as it was raining. equipment was very dirty my items are now covered in whatever junk was in the trailer earlier.
PRESTON LPurchased a TV box, but they forgot to put in the truck and charged me.
Jason AThe gentleman that greeted mo was very professional and pleasant to work with. He had a great personality and was very helpful in ga king and dropping off the trailer. This shop is very clean and organized and they really care about customer service. One of the best experiences with a U-haul location. Customer service with a smile so I’m very pleased.
Noel GThere was no place to park the UHaul upon return. The lot was completely full, the driveways blocked, no street parking available. Nobody was working late evening and we struggled to find a safe, legal place to leave the vehicle.
Kiara OBest secret in my neighborhood! Excellent customer service. Nestor and Ascension are an asset.
JEAN OGot me going quicky and super cool place
GAVIN BLeave more space to return the cars on the lot. Pretty shady arrangement left little space to do so
EDWARD KThe agent who helped me was very kind and efficient !
Victoria BThe workers where very helpful and very quick with helping me but the location itself is very crammed and small.
DARRIN WI just have to say in a world full of horrible customer service. U-Haul has time and time again didn’t so flexible, so easy to get a hold of and so accommodating to me. I would go out of my way to leave good reviews for U-Haul in general, and I am so appreciative of how they’ve treated me as a customer.
LOUIS BEverything was great accept they lied about the gas level just so that they didn’t have to refund me.
KEATON GFirst off, my original pick up location was supposed to be at 5871 Copley dr. San Diego ca 92111. I received a call from Uhaul to pick it up at 2101 Adams. This was very inconvenient. The location there is very dis organized.
LOURDES MStaff was extremely helpful, polite and fast service!
RAYMOND RGreat service, quick and easy and more affordable than hiring a moving company if you have the man power already
LAUREN PService was excellent, but it took 3 or 4 online reservations and many phone calls to finally find them.
THOMAS Cdidnt have the dolly i ordered but offered suitable replacement
SAMUEL T