Customer Reviews for Adams Ave Moving Services
(U-Haul Neighborhood Dealer)

Rating:

1.0

I made a reservation two months prior to my move for a 15 foot truck. The day before the move, U-Haul contacted me and let me know that the 15 foot truck was no longer available in the entire county of San Diego. They offered me a 10 foot truck and indicated that the truck and the trailer that I needed were at two different locations. Not only did they offer me a smaller truck and vehicle. They also made me go to two different locations. Once I arrived to the second location the gentleman who was supposed to help me with loading the vehicle refused to help me indicating that it was a liability. I notified him. I did not need him to physically assist me loading the vehicle onto the trailer as I knew, it was a liability however, words would do just fine. The gentleman proceeded to tell me it was still a liability and he would not help me verbally. WORST EXPERIENCE EVER. I will never go with u-haul again. You lost a customer

Rating:

5.0

Overall everything was great! Easy check in, and paperwork, and the 2 guys, who helped checked me in and the other who got my truck ready, all was very prompt and had zero issues

Rating:

5.0

The customer service was great. Everyone is very professional and pleasant. 10 out of 10.

Rating:

5.0

My experience with the Adams ave location 92116 in San Diego. Great customer service with UHaul Nestor. Smooth and easy rental experience through UHaul app.

Rating:

1.0

I was charged for 2gallons of gas. I only went 24 miles & I put in 3 gallons of gas. They claim I was 1.9 gallons short on a 24 mile trip. I rented a 20ft truck on the 19th & made the same trip of 24 miles. I put in 3 gallons of gas & returned the truck without a 1.9 gallons fuel fee. I hate it when I get ripped off. I spoke to agent at 2101 Adams ave & they couldn't do anything for me. Someone working there is ripping people off. I will never use U-Haul (U-RIPOFF) again. I will let YELP know of the problem at the adams U-haul.

Rating:

5.0

Great Team and everything is quick and easy

Rating:

1.0

Charged me 2 gallons of gas when I literally returned with 3 miles off from what i picked up. Terrible customer service, terrible communication from their end.

Rating:

5.0

Don't change a thing. renting the truck was as easy as 1-2-3

Rating:

5.0

Wow! Reserved a truck the night before pickup. Check in around 8am went smoothly, staff were friendly and helpful. Outlined the contract, no surprises. Truck was clean, tires were new, assistant (didn’t catch his name) helped me adjust the mirror after pulling the truck out for me. No issues, safe trip. Thanks and god bless

Rating:

3.0

Way to pack for such a small lot

Rating:

3.0

There was a roach in the truck cab

Rating:

5.0

The employee greeted me as I drove onto the business property. He was friendly and professional as he inquired about any problems I may have encountered during my trip. He would not accept my offered assistance and took care of unhitching the trailer on his own.

Rating:

5.0

Thank you!

Rating:

5.0

Very friendly staff. Super clean equipment. Happy with my experience.

Rating:

5.0

The number of communications sent are awful, it is way too much. I rented a truck and got 14 emails.

Rating:

1.0

The people at the place were extremely unhelpful and rude the trailer was not well maintained and the fabric wheel holders were ripped and they would not exchange them

Rating:

4.0

No improvement needed at this time.

Rating:

3.0

We were told that I could drop the auto trailer off after hours. The lot was absolutely rammed with really nowhere to park the trailer. There was another couple dropping off a small truck at the same time. The spot that they parked their truck was really the only available spot for me to park said trailer. I took it all in and pointed out an area that they could move their truck to, freeing up the spot for me. They obliged. They told me that there was a woman inside who never came out. That would have been helpful, having someone help us. Having said that, we were on site WAY after hours. We pulled it off but it could have not gone well without some customer teamwork.

Rating:

1.0

They made me pay a parking ticket even though it wasn't my fault. Will not be using this service ever again!

Rating:

5.0

This was my second visit to the Adam’s Avenue location. The first visit was dropping an enclosed trailer after a cross-country trip from the East coast. I stopped in front of the location, and the guys had me unhooked, and on my way in a few minutes. This visit was for a short distance move with an open 5’x9’ trailer. Again, the guys working there hooked the trailer up, and I was on my way in a matter of minutes. I dropped the trailer off the same afternoon, and again, spent a few minutes making the drop off. I don’t know how this could be any easier.

Rating:

5.0

It would be nice if the site really emphasized that your choice of pick up and drop off is unlikely and will be changed based upon supply. That was frustrating. Also, the app is glitchy on photo taking and doesn’t allow for situations where the vehicle is parked really close to another vehicle.

Rating:

5.0

Good front desk service

Rating:

5.0

Nothing much, it was very clean and everything was explained well!

Rating:

5.0

Nothing. Employees very knowledgeable and helpful.

Rating:

5.0

At both pickup and drop-off the men who helped me were quick, friendly and helpful. I will definitely use Adams Avenue again!

Rating:

5.0

Best location in San Diego it’s it’s technically central San Diego, 15 minutes away from everywhere. The best customer service. The best of U-Haul’s down from trucks, fans, and the big 10 ft and up . I should have today and the manager and the employee that was there. I regret not getting her names, but I’m so grateful for them. Thank you. This is the Adams Avenue location in San Diego.

Rating:

5.0

Ready for pickup at 7a. Easy app directions. Easy drop off.

Rating:

4.0

Very friendly staff, super efficient and quick.

Rating:

5.0

They did a great job even though there was a little challenge with the U-Haul system.

Rating:

5.0

Nester is amazing . The only place to rent U-haul / trucks and vans in San Diego , it is the best. Thank you for great customer service !

Rating:

3.0

There wasn’t any clear place to park and no one was outside or anything like that. It seemed abandoned

Rating:

3.0

Team was great. But price per mile was way too expensive. I will not be using Uhaul again anytime soon.

Rating:

5.0

fast service and great customer service.

Rating:

5.0

Asking a customer when a location is closed to log in, create an account, input contract number with their phone before dropping off the key after returning the vehicle is ridiculous. Once you are done with the rental, why take all that time? All a customer wants to do is drop of the vehicle and leave. The request should be "if there are any issues with the rental, please log in and input the information".

Rating:

5.0

Providing a lock with the Uhaul rental would be helpful. Otherwise, everything was great.

Rating:

5.0

Staff was knowledgeable, helpful and considerate. Great guys

Rating:

3.0

The truck was in good shape and clean, except for the front windshield. It was still covered in bug guts. The tank was about 13/16th's full. This is so either so you will get to charge me double the fuel price to get it to the correct level or hope that I am lazy and just fill it up. This is lazy and thieverous on U-Haul's part. The employees were great.

Rating:

2.0

The lot is small and crowded

Rating:

5.0

There's nothing to do to improve upon this location or the current staff. Staff made it the best experience and I always try to use this location!

Rating:

5.0

They are always friendly and hopeful

Rating:

5.0

Helpful and very friendly

Rating:

5.0

Very nice customer serves

Rating:

3.0

They were very helpful

Rating:

5.0

Friendly and professional man at the desk made drop off smooth and quick. Thanks

Rating:

5.0

With these new trucks you can't tell how much gas is used or not used..... Because they only show light bars... Basically meaning that you can't tell how much gas was used. Unless you count the gallons by the miles

Rating:

5.0

Staff at this location was very professional!! Great customer service!

Rating:

4.0

Very good experience renting from this location. Online reservation was very convenient, good communication with all the details. Picking up the truck was fast and smooth. Had the truck ready, and even though there was 2 people ahead of me, I think I was in and out in about 15 minutes or less. Would definitely rent again from U-Haul.

Rating:

5.0

Excellent customer service they've always come through and are quite dependable. Very kind of polite people their business is different than the other halls. I've been to GREATFUL INDEED

Rating:

3.0

They block off access to the business, making it difficult to access and park.

Rating:

5.0

Thank you! Very courteous and quick . Continue the great work

Rating:

5.0

Nothing! Fantastic Experience!!

Rating:

4.0

This location is in a converted (likely Shell) neighborhood gas station, on a residential corner lot. Staff makes excellent use of every square foot of their limited space.

Rating:

1.0

No place to park. Hard to locate the office. Not at all close to my location and very inconvenient.

Rating:

5.0

The only thing I can see is probably to make them prettier older than that, the system is perfect all your equipment work like a charm. This is my second time in this year, the ride perfect no hustle no fuss real easy to deal with thank you very much.

Rating:

1.0

This was a uhaul dump. No one on site. Dozens of truck and trailers. I barely was able to find a spot for the trailer. And it was 20 min away from me. I had to drive past 15 other uhauls that were suppose to be 'full'. You made this return experience a nightmare.

Rating:

5.0

No complaints here,it was quick and easy,my favorite s.

Rating:

4.0

The gas gauge on my truck was slow to show fuel level causing me to sp nd an extra $20 in gas to refill to exact level which acyually overfilled it. I went less than 10 mi Rt and had to put in $25 of gas!!!! A real rip off!

Rating:

5.0

The staff was very helpful both in the paperwork and hooking up/off the trailer and verifying the light hookup. Also they were very cheerful and welcoming

Rating:

1.0

Didn’t help at all. Just cash grabbed me for 80 bucks that I didn’t deserve to be fined. Super unhelpful and scummy.

Rating:

3.0

They literally over charged me on mileage. I have pictures before I left the establishment and when I returned. They charged me for 16 miles when the pictures only show 15 miles used. I did not use any equipment.