Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They are so nice and make sure you understand everything! Great service, nice clean truck, fair price - very good experience, no improvements needed!
The truck was late back and we got it late; but the overall experience was very good, because the representative at Add Vantage felt genuinely concerned and made sure we still had a good experience.
Very Helpful & Professional. Explained everything very well. Highly recommend this company. No improvement comments needed.
great service
I did have some stuff missing anything metal or of value was taken
Make sure vehicles have an inspection before renting them out
Have a Great Day. God Bless You.
They forgot to put the rented blankets in the truck, so I had to drive 40 minutes round-trip to get the blankets.
TRAILERS NEED A CRANK TO LIFT AND LOWER THE TONGUE. I AM A 76 YEAR OLD MALE AND COULD NOT PHYSICALLY LIFT THE TONGUE OFF THE TRAILER. I HAD TO FIND ANOTHER CUSTOMER TO HELP LIFE IT. THE MANAGER WAS BETTER THAN EXCELLENT. HE LOADED TO TRAILER ON TO MY TRUCK AND HOOKED IT ALL UP. HE WAS A BURLY FIREMAN WHO HAD NO PROBLEM LIFTING THE TONGUE. HE COMMENTED THAT TRAILERS THIS HEAVY SHOULD HAVE CRANK/JACK INSTALLED. I WOULD HAVE BEEN STUCK WITHOUT HELP FROM ANOTHER CUSTOMER. $50 FOR EACH UHAUL TRAILER WOULD BE A WISE INVESTMENT.
Service was prompt and courteous! The floor board/vents were very dirty near the desk area where the customer chairs are located; overall store was in good shape.
Very helpful manager called me to advise me of a better way to rent the moving van that would save money.
Everything was well taken care of, truck was ready to go when I arrived. Scott was great to work with !
Trucks are easy to pick up but it is not clear where to drop the key when returning.
Didn't know how to attach trailer to my truck. Was going to let me drive off with it not being attached correctly until I insisted that we redo it. Clamp was damaged and was told to just go buy a new one or fix it myself with plyers. I had to help lift the trailer to put on my truck and it was very heavy. They tried to Jack it up with a very old small car Jack and the trailer fell off of it. I'm very disappointed.
awesome service- I have used this location in the past and they have always been very helpful!
The customer service at this location is awesome. I've used this location twice and will continue to use it for future moves. Thanks uhaul!
Scott does an amazing job!!
The lady that waited on me was friendly and helpful. I will rent from this location again.
All around great!!
Great customer service, had a wonderful experience at both locations.
This is where we were told no money back.
The staff was awesome at both the pick up and drop off locations.
After having a HORRIBLE experience with remote pick up - a complete waste of time- I had an excellent experience with the UHaul location on 12th street in Plainwell. I will NEVER again use remote pick-up, but would not hesitate to tell anyone looking to rent a UHAul to use the 12th street location.
Staff person very helpful and courteous!
Great job. I appreciated the teams flexibility to meet my needs.
If they're treated as I was, there is no improvement necessary.
Very friendly. Very helpful.
For the website. I rented a truck to move some lawn equipment. I didn't realize I could have rented a trailer. This would have been much easier and saved me money.
Everything went well except for the online check in of the truck. Gave up after several attempts. Received a couple different verificatin codes both of which resulted in "bounce back" saying the code was wrong. Web site needs work! confusing and not user friendly! Made a visit to the store to complain and get assuarnce that I wouldn't be hit with the $20 service charge. Was assured I wouldn't and I wasn't.
No improvement needed. Everything went perfectly. Very satisfied from start to finish.
Excellent in customer service!
Everything good
very efficient.
I did recommend this UHAUL facility and she rented a truck. Definitely a good place to rent vehicles.
Excellent customer service
Scott who I emailed about renting the Uhaul was very responsive throughout the whole process. Heather who works in the office was easy and wonderful to talk to. I would definitely rent a Uhaul from this location again.
Scott at add vantage storage is great to work with and very helpful.
Always great
Helped me thru the entire turn in process
Awesome experience!
Very efficient and professional service
This location is very efficient. Already had answered me by name as I was walking into the office. Person on duty at this facility at the time was Heather
No body was there since it was after hours so it was a simple drop off.
nothing, it went very well
Great service from the representative of the store.
Thanks for making moving that much more helpful
In our experience, there is nothing you could have done to make our experience any better. Employees were courteous and went out of their way to help and make this a very good experience.
awesome customer service!
I had made a reservation for a 26 foot truck. Uhaul cancelled my reservation and did not contact me to let me know they cancelled it because that size truck wasn't available. I showed up to get it and there was no truck. The person there was very helpful and was able to get me a 20 foot truck. But it ended up costing me an extra trip since the truck was too small so the mileage cost was double what i had anticipated.
Easy access. Secure. Felt safe, even at night when accessing my unit. Would use again!
Scott was very helpful he went out of his way to assist use was really appreciated.
The only issue we had was the braking system on the rented trailer was not working properly!! The trailer had automatic brakes but i am pretty sure the plunger that activated them was set up..
We highly recommend Add Vantage Storage. Great location, service and value!
This location is always a pleasure to do business with. The guy that runs the place is very friendly and helpful. Top notch!
Positive experience-all around.
Easy to work with. Convenient location. I like that they don’t let anyone in between 10p and 6a. Makes me feel more secure.
Very professional, prompt, and courteous.
The man that runs the business has excellent customer service skills. We had a hiccup with our lighting hookup and he worked with us on it until it was fixed. Above and beyond helpful!
Great customer service. Thanks Scott
