Customer Reviews for Add Vantage Self Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

Trailer rental process was fast. Nothing else to add at this time.

Rating:

5.0

Great experience, quick, friendly, and knowledgeable. Will definitely use again.

Rating:

3.0

Only issue, which might be a company issue, is that the aluminum floor leaves lots of ‘metal dust’ on the bottom of the furniture and boxes. So that was a learning lesson when we unloaded it.

Rating:

5.0

We are completely satisfied with our U Haul experience. We booked the use of a covered utility trailer 4 by 8 and it was just the perfect size for us to haul our remaining belongings from our house in SW Michigan to our permanent home in Tucson.

Rating:

5.0

Drop off location was just an empty lot and no one was there. Section was fenced off where most of the uhauls stored. The drop off was just up front and not fenced and left return paper work in the mailbox.. area was clean and organized. Great easy access location

Rating:

5.0

Nothing but perfection, I wish all businesses ran as great as this one.

Rating:

5.0

Great service

Rating:

5.0

Best experience renting a U-Haul Owner is excellent very kind very understanding

Rating:

5.0

Great customer service. Good equipment. Well maintained and clean equipment. One of the better U-Haul locations in southwest Michigan.

Rating:

2.0

Terrible parking

Rating:

5.0

Excellent service and help.

Rating:

5.0

Fast and friendly service. Answered any questions I had. Glad I chose Uhaul for moving.

Rating:

1.0

The user experience with using the combination of web and Uhaul app to check out and check the truck back in is horrible. Very clumsy. Half an hour to pick up the truck. Half an hour to return it using the app. Had to repeat information I had entered previously. Truck was okay and clean but nothing special.

Rating:

3.0

When I was driving the headlights don’t work and even the brake lights. Could not see anything only light that work was the right passenger side . If I knew it wasn’t working I wouldn’t have rented that one would have gotten a different one. Need to fix that problem before someone has a major problem. But everything else was okay

Rating:

5.0

Check engine light was on and a reading that said something about the Differential that bothered me. But because I was only doing town moving my son said it was ok. The plainwell establishment was very helpful and friendly.

Rating:

5.0

Outstanding customer relationship ! Ease of rental agreement outstanding ! Customer satisfaction outstanding! All and all an excellent experience ! Thank you !

Rating:

5.0

Very easy to work with and excellent customer service!

Rating:

5.0

best location! Always goes above and beyond

Rating:

3.0

The running lights on the trailer were not working and we got pulled over on the way to return it. Please don’t rent defective equipment.

Rating:

5.0

Easy to see signage.

Rating:

4.0

Dropped after hours so no interaction

Rating:

4.0

No personnel

Rating:

4.0

All went will

Rating:

5.0

Nothing. You guys were so helpful and kind. Thank you Heather for all of your help.

Rating:

5.0

We love this uhaul location! Top notch customer service. They always make it work no matter what you need!

Rating:

4.0

The dolly we ordered was not on the truck. That was unfortunate. We were refunded it when I contacted a chat on the website.

Rating:

5.0

VERY helpful person who helped me make the booking, change it, then change it again! All while being super nice.

Rating:

1.0

I had scheduled appointment at Kalamazoo location. They did not have my truck available i was forced to pay extra plus a deposit to drive to another town to move late at night and take my own car . I had to drop it back off out of town and make two trips . Terrible service overcharged and was never compensated for driving almost 12 miles there and back to return it . No agent could help me just tell me if I’m sorry but still took my money . Wouldn’t recommended Uhaul at all to anyone after this experience. I preceded this pick up . I should’ve been reimbursed for wasting my own gas to go two ways plus the truck . Very displeased with the service very unprofessional.

Rating:

4.0

Nothing

Rating:

5.0

This 6 x 12 covered U-Haul trailer was perfect trailer for completing the project I. Pick up trailer in Michigan and drive to Central Texas. No problems at all

Rating:

5.0

Heather was very friendly and helpful 🙂

Rating:

5.0

Wonderful people Gracie and her mom are amazing God bless you

Rating:

5.0

We actually dropped off our trailer after hours. We did speak with them on the phone earlier. They were very helpful and friendly.

Rating:

5.0

Make your 6x12 trailers 1 ft taller.

Rating:

5.0

I will only use this U-Haul location. Scott is a great guy to rent from.

Rating:

3.0

The air conditioning did not work. It was a really long hot ride !!!!

Rating:

5.0

The folks make renting easy and are super good to work with. I'll use this location again

Rating:

5.0

The experience was excellent. The gentleman at the location we picked up was professional and nice and answered all my questions. It was quick and easy to pick up and hit the road. I would definitely use your services from this location again.

Rating:

4.0

The box truck we had (Grandma's Attic size) was very loud (louder that a diesel engine ) and ran ragged I think that's why It went through a lot of gas and why it stalled a couple of times too. I think this box truck needs to be retired . It was very cleaned, but engine wasn't maintained as well .

Rating:

5.0

Great customer service and well ran.

Rating:

5.0

The Lady that helped me was a pleasure to do business with.

Rating:

5.0

Nothing to improve quick friendly service

Rating:

5.0

The uhaul servers were down, so I couldn't do my mobile check-in. Luckily, a dedicated employee was on site early and took care of me.

Rating:

5.0

Very friendly very easy going would definitely recommend

Rating:

5.0

The dolly that we rented was very small. We could only move 3 boxes at a time with it. Years ago, the dollies used to be larger and sturdier, bring those back. Perhaps include L-carts as an option?

Rating:

5.0

great service

Rating:

1.0

The day before called Wayland they said they had three car haulers drive two and a half hours they had none. They sent me to the corporate store where they said that they had them drove another 30 minutes they had none had to drive another 40 minutes to get one that was covered in ice and snow Frozen to the ground where I had to remove the ice covered strapping and break it free from the ground. They charged me for 2 days when I specifically told them I only needed it for one. If I had a customer service number I would be calling them

Rating:

5.0

When returning after hours I didn't realize there wasn't a jack for the trailer. It was difficult to get the trailer off the hitch and if my husband hadn't been able to find a stray piece of steel in the parking area we would not have been able to complete the return outside of office hours. We returned the unit during a snowstorm so I did not have the strength to separate the trailer from the hitch. Not sure why UHaul does not have jack stands on the trailer tongue. Overall this location was great, but that issue could have created additional inconveniences.

Rating:

5.0

Nothing really, everything went very smoothly at this location.

Rating:

5.0

Need a jack/lift for the trailer tongue. Very heavy

Rating:

3.0

Trailer was not clean. Full of dirt and leaves when I picked up the trailer.

Rating:

5.0

thanks for making my trip smooth

Rating:

5.0

.

Rating:

5.0

best location around!

Rating:

5.0

Scott was very nice to work with. Made the process go smoothly. We’d highly recommend his location.

Rating:

5.0

Very helpful.

Rating:

5.0

I did have some stuff missing anything metal or of value was taken

Rating:

5.0

Thanks for making moving that much more helpful

Rating:

5.0

Easy access. Secure. Felt safe, even at night when accessing my unit. Would use again!

Rating:

5.0

We highly recommend Add Vantage Storage. Great location, service and value!

Rating:

5.0

Easy to work with. Convenient location. I like that they don’t let anyone in between 10p and 6a. Makes me feel more secure.

Rating:

5.0

The staff was very friendly and explained everything very well. The unit was exactly what was advertised and expected.