Only issue, which might be a company issue, is that the aluminum floor leaves lots of ‘metal dust’ on the bottom of the furniture and boxes. So that was a learning lesson when we unloaded it.
LORI J
Customer Reviews for Add Vantage Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We are completely satisfied with our U Haul experience. We booked the use of a covered utility trailer 4 by 8 and it was just the perfect size for us to haul our remaining belongings from our house in SW Michigan to our permanent home in Tucson.
TERRY TDrop off location was just an empty lot and no one was there. Section was fenced off where most of the uhauls stored. The drop off was just up front and not fenced and left return paper work in the mailbox.. area was clean and organized. Great easy access location
Fernando CNothing but perfection, I wish all businesses ran as great as this one.
JOHN MGreat service
SUSAN TBest experience renting a U-Haul Owner is excellent very kind very understanding
ALLEN JGreat customer service. Good equipment. Well maintained and clean equipment. One of the better U-Haul locations in southwest Michigan.
DAVID CTerrible parking
Nickolas BExcellent service and help.
RUSSELL JFast and friendly service. Answered any questions I had. Glad I chose Uhaul for moving.
Sarah SThe user experience with using the combination of web and Uhaul app to check out and check the truck back in is horrible. Very clumsy. Half an hour to pick up the truck. Half an hour to return it using the app. Had to repeat information I had entered previously. Truck was okay and clean but nothing special.
Wesley EWhen I was driving the headlights don’t work and even the brake lights. Could not see anything only light that work was the right passenger side . If I knew it wasn’t working I wouldn’t have rented that one would have gotten a different one. Need to fix that problem before someone has a major problem. But everything else was okay
DALIA MCheck engine light was on and a reading that said something about the Differential that bothered me. But because I was only doing town moving my son said it was ok. The plainwell establishment was very helpful and friendly.
BEVERLY MOutstanding customer relationship ! Ease of rental agreement outstanding ! Customer satisfaction outstanding! All and all an excellent experience ! Thank you !
RICHARD HVery easy to work with and excellent customer service!
BARBARA Abest location! Always goes above and beyond
SCOTT AThe running lights on the trailer were not working and we got pulled over on the way to return it. Please don’t rent defective equipment.
MARK WEasy to see signage.
TIMOTHY MDropped after hours so no interaction
PAUL JNo personnel
AARON RAll went will
RENEE ANothing. You guys were so helpful and kind. Thank you Heather for all of your help.
JASON CWe love this uhaul location! Top notch customer service. They always make it work no matter what you need!
ARLIE RThe dolly we ordered was not on the truck. That was unfortunate. We were refunded it when I contacted a chat on the website.
KRISTINA LVERY helpful person who helped me make the booking, change it, then change it again! All while being super nice.
CARMEN OI had scheduled appointment at Kalamazoo location. They did not have my truck available i was forced to pay extra plus a deposit to drive to another town to move late at night and take my own car . I had to drop it back off out of town and make two trips . Terrible service overcharged and was never compensated for driving almost 12 miles there and back to return it . No agent could help me just tell me if I’m sorry but still took my money . Wouldn’t recommended Uhaul at all to anyone after this experience. I preceded this pick up . I should’ve been reimbursed for wasting my own gas to go two ways plus the truck . Very displeased with the service very unprofessional.
Jennifer NNothing
MICHELE LThis 6 x 12 covered U-Haul trailer was perfect trailer for completing the project I. Pick up trailer in Michigan and drive to Central Texas. No problems at all
DAVID CHeather was very friendly and helpful 🙂
Kathy DWonderful people Gracie and her mom are amazing God bless you
Amber LWe actually dropped off our trailer after hours. We did speak with them on the phone earlier. They were very helpful and friendly.
Ed SMake your 6x12 trailers 1 ft taller.
Fred MI will only use this U-Haul location. Scott is a great guy to rent from.
TRENT AThe air conditioning did not work. It was a really long hot ride !!!!
MICHELLE OThe folks make renting easy and are super good to work with. I'll use this location again
Lois HThe experience was excellent. The gentleman at the location we picked up was professional and nice and answered all my questions. It was quick and easy to pick up and hit the road. I would definitely use your services from this location again.
William HThe box truck we had (Grandma's Attic size) was very loud (louder that a diesel engine ) and ran ragged I think that's why It went through a lot of gas and why it stalled a couple of times too. I think this box truck needs to be retired . It was very cleaned, but engine wasn't maintained as well .
Lisa NGreat customer service and well ran.
DAVID OThe Lady that helped me was a pleasure to do business with.
Jamie LNothing to improve quick friendly service
Samantha EThe uhaul servers were down, so I couldn't do my mobile check-in. Luckily, a dedicated employee was on site early and took care of me.
JERROD TVery friendly very easy going would definitely recommend
Mikel MThe dolly that we rented was very small. We could only move 3 boxes at a time with it. Years ago, the dollies used to be larger and sturdier, bring those back. Perhaps include L-carts as an option?
Lorna Mgreat service
Scott GThe day before called Wayland they said they had three car haulers drive two and a half hours they had none. They sent me to the corporate store where they said that they had them drove another 30 minutes they had none had to drive another 40 minutes to get one that was covered in ice and snow Frozen to the ground where I had to remove the ice covered strapping and break it free from the ground. They charged me for 2 days when I specifically told them I only needed it for one. If I had a customer service number I would be calling them
GERALD LWhen returning after hours I didn't realize there wasn't a jack for the trailer. It was difficult to get the trailer off the hitch and if my husband hadn't been able to find a stray piece of steel in the parking area we would not have been able to complete the return outside of office hours. We returned the unit during a snowstorm so I did not have the strength to separate the trailer from the hitch. Not sure why UHaul does not have jack stands on the trailer tongue. Overall this location was great, but that issue could have created additional inconveniences.
Jannette SNothing really, everything went very smoothly at this location.
Kenneth TNeed a jack/lift for the trailer tongue. Very heavy
brian tTrailer was not clean. Full of dirt and leaves when I picked up the trailer.
Richard Hthanks for making my trip smooth
Victor B.
Gail Ybest location around!
scott gScott was very nice to work with. Made the process go smoothly. We’d highly recommend his location.
Craig WVery helpful.
barney cBest service ever at this location!!
Scott GI did have some stuff missing anything metal or of value was taken
frank j | Overall ExperienceThanks for making moving that much more helpful
tammy e | Overall ExperienceEasy access. Secure. Felt safe, even at night when accessing my unit. Would use again!
sarah v | Overall ExperienceWe highly recommend Add Vantage Storage. Great location, service and value!
Christy W | Overall ExperienceEasy to work with. Convenient location. I like that they don’t let anyone in between 10p and 6a. Makes me feel more secure.
CAROL L | Overall ExperienceThe staff was very friendly and explained everything very well. The unit was exactly what was advertised and expected.
Privacy R | First ImpressionsUnit is extremely clean and well presented. All phases of the rental procedure went smoothly and professionally.
Privacy R | First Impressions