Customer did not leave a comment.
Toby M
Customer Reviews for Additional Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Free pancakes
MICHAEL KNo, it was a great experience! The truck was clean and the customer service was great, too.
RICHARD EVery convenient service!
ALEKSEI SNone
ROBIN FReally great customer service. Such a smooth experience.
Debora GNo
PARVIZ MThe process was fast and convenient. There's practically nothing to improve.
Vitali KGreat employees
Randy TStaff is excellent and goes one step beyond. Always a pleasure.
John ZIn and out quick and easy...love the staff at this location!
Jo HThe were very kind, quick and easy to work with! The truck was clean and functioned with no concerns or problems!
Tara HGreat customer service clean neat well maintained equipment
Erik GTony wasn’t very friendly. The truck was filthy on the inside - sticky
Samantha HThe best Uhaul location ever
Leonid CYou’re totally over priced for a truck that’s got no power has wipers that are falling apart. A 2 day rental for 500.00?
Loren KDon't ever call and bug me. I gave you my window to pick up the truck and I was well within that window.
Kyle SEverything was fantastic
AARON MThe automated pickup took much longer than it should have and was glitchy. We had to enter all of the initial information collected three times at pickup and it took an extra 30 minutes to get the vehicle. We ordered 20 blankets and got 8. Would not recommend this type of pick up again.
James BTrailers available here so you so not have to go to two separate places for pick up.
Clifford MThere was so much air freshener I got a headache and it smelled like mold. The equipment was covered in mud. I have pics if you want them.
Mesha AAlthough the truck was not clean, as long as I didn't have to pay the cleaning fee, I didn't care. Quick and easy service with simple instructions. Thanks!
Richard VGreat experience. Jordan was informative and had great customer service.
MISHA GAttendant was not initially friendly and made me feel uncomfortable but our interaction did improve after that. I would choose a different location next time.
RICHARD SThe start and finish were great, how ever when I needed help your phone system is pathetic. When I finally got to an actual person we resolved the problem in seconds. I attempted to use the chat it was useless as well.
Dianne LNothing.
JUANITA MBest consumer best company ever
LEONID CQuit charging so much pet mile if you expect re fueling as well
SETH Mx
Tore SI don't really know? The personal at Additional Self Storage are great.
ANGELA SGreat customer service! Very helpful
JON Kinside cab had dirty band aides in cup holder the floors dirty and seat had food spills and I got bbq sauce on my sleeve
nancy lEvery time I called I waited a minimum of 30min I called numerous times about resetting my online passcode and still not able to reset my code.
JOSEPH CThere isn’t anything to be done at this location, they were very friendly, took care of use immediately in a professional and neighborly manner!
JEANNE SGet rid of “Move With Ease” moving helper. They are the worse, Robert called me telling me what to do when I’m the customer. Rude, bad customer service and ignorant to customers of Uhaul. The experience almost made me take my business elsewhere.
Chai VCustomer Service was effectively adequate but off-putting.
NORMAN AI feel bad can not remember his name but he was fantastic Patient knowledgeable and extremely nice Very helpful. Answered all our questions...seemed like he liked his job by that I mean he smiled and we joked a little . Definitely recommend this place
CANDACE BCommunication on if the trailer is returned early if you would pay less.
ARNOLD LGuy was great at the counter. Thank you.
Jason PThe best location I have used and we have had many Uhaul trailers/trucks over the years. The staff was very helpful, and courteous. It was very easy to drive in, they hooked the trailer and then we drove off, same at the end when we returned it.
SHELLEY PEverything went smoothly, quickly dropped of trailer and processed return was in and out in minutes.
Kevin WThere was a toy in the truck, employees should move seats and check under them.
Kimberly SClean the inside just a bit more
Dean VThis was the location we first rented our truck but because the of the Leaking truck...wasted our time. Then basically got charged for the whole thing as if there were no problems. Horrible experience. We spent my husbands whole day off renting and trading trucks. They should have given the truck for free after we wasted our day.
Jason TLately my living situation required me to rent U-haul track few times in short period of time, and each time I was very happy with the customer service. Those guys ( Toni or Jordan) by 117th AVE in Vancouver, WA are doing excellent job. Fully recommended.
Edmund KThe overall total price that it ended up being was very high over $160 for using the truck for 1 day and then until the next day at 10am when it was to be returned. We only went 32 miles total but felt that it was extremely overpriced and the advertising of it being only $19.95 a day was a bit deceiving. I understand the mileage costs, fuel costs, Ect but for the time we had it abd the short local trip we took I felt like $160 was very high for what we got. Thanks
kelly sThe trailer leaked water and ruined boxes and our $3000 mattress got soaked along with 3 boxes
benjamin b