There isn't anything to be done at this location, they were very friendly, took care of use immediately in a professional and neighborly manner!JEANNE S.
Trailer Rental & Towing in Vancouver, WA at Additional Self Storage LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Vancouver, WA 98662
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Get rid of â€œMove With Easeâ€ moving helper. They are the worse, Robert called me telling me what to do when I'm the customer. Rude, bad customer service and ignorant to customers of Uhaul. The experience almost made me take my business elsewhere.Chai V.
Customer Service was effectively adequate but off-putting.NORMAN ALAN S.
I feel bad can not remember his name but he was fantastic Patient knowledgeable and extremely nice Very helpful. Answered all our questions...seemed like he liked his job by that I mean he smiled and we joked a little . Definitely recommend this placeCANDACE B.
Communication on if the trailer is returned early if you would pay less.ARNOLD L.
Guy was great at the counter. Thank you.Jason P.
The best location I have used and we have had many Uhaul trailers/trucks over the years. The staff was very helpful, and courteous. It was very easy to drive in, they hooked the trailer and then we drove off, same at the end when we returned it.SHELLEY P.
Everything went smoothly, quickly dropped of trailer and processed return was in and out in minutes.Kevin W.
There was a toy in the truck, employees should move seats and check under them.Kimberly S.
Clean the inside just a bit moreDean V.
This was the location we first rented our truck but because the of the Leaking truck...wasted our time. Then basically got charged for the whole thing as if there were no problems. Horrible experience. We spent my husbands whole day off renting and trading trucks. They should have given the truck for free after we wasted our day.Jason T.
Lately my living situation required me to rent U-haul track few times in short period of time, and each time I was very happy with the customer service. Those guys ( Toni or Jordan) by 117th AVE in Vancouver, WA are doing excellent job. Fully recommended.Edmund K.
The overall total price that it ended up being was very high over $160 for using the truck for 1 day and then until the next day at 10am when it was to be returned. We only went 32 miles total but felt that it was extremely overpriced and the advertising of it being only $19.95 a day was a bit deceiving. I understand the mileage costs, fuel costs, Ect but for the time we had it abd the short local trip we took I felt like $160 was very high for what we got. Thankskelly S.
The trailer leaked water and ruined boxes and our $3000 mattress got soaked along with 3 boxesbenjamin B.
No changes needed.... Customer service was very professional and efficient....thank you.Paula C.
Friendly staff at pickup. Truck was ready with equipment we requested. Very easy.Estella G.
Lousy scheduling service. There was a mix-up between which store had my reservation. I was contacted by Mandy the day before to pick up at a nearby location and received an email confirmation. On the day I went to pick up the trailer, the original store location where Mandy called from said that my trailer was ready for pick up at that location. I was confused and contacted the other store which confirmed they also had my trailer ready. When I arrived at the store for pick up, I followed in two other vehicles and was inside a storage area secured by a locking gate. When I tried to exit, it wouldn't open. I called the store and they allowed me to exit. When I mentioned that the signage was poor and that is how I inadvertently entered following the other cars, I was rudely scolded by the employee. It was all downhill from there. The two employees were rude and not very patient. I tried to give honest feedback about the signage and one employee pointed to a sign in the window. Well, in my opinion, the sign is hard to see from the entrance coming in from a very high traffic area. So he can stick that sign you know where. I didn't appreciate the sarcasm or his rudeness. I recommend termination.Kurt W.
The employee at this facility who was the manager was less than friendly or welcoming. The gentleman was the manager I believe and due to his inability to be cordial was offensive to say the least. I will be doing what I can to get the word out on social media if I get a â€œ cannedâ€ response from you. My video speaks volumes..Richard B.
The two men behind the counter were very nice and accommodating. The whole experience today was fantastic! Thanks!Lisa W.
Great customer service!GEORGE T.
Excellent h customer service start to finish!Brett H.
The truck was available immediately, great customer service.. no problems..!Sandra P.
The trailer was as old as me and beat up a little and there was an overnight rainstorm and not a single drop leaked into the trailer, despite it being well worn and torn. Good job service techs/mechanics. I had a new penske truck leak in the rain but Uhaul never leaks. Thanks for that.Heidi K.
This guys are very professional, helpful. Very happy with their service each time I'm here, Have been here already several times. I also rent a storage unit here, Recommended. Nothing to change,Edmund K.