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HAI N
Customer Reviews for Additional Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The check out process was efficient and fast. The truck was exceptionally clean!!
LARSHELBY DExcellent service!
ROBERT MVery friendly people at the counter.
TUAN PNo instructions on how to drop off and couldn't get app or internet to accept location as it was synced to middle of complex not the entrance, so I sat for over an hour trying to drop off the vehicle but it wouldn't work and give the next instructions. Will never use this place again to pick up or drop off.
James PNothing, Marie and her staff are as always perfect.
KELLY BEveryone was so helpful and accommodating for the unexpected changes.
TEMPLE LNothing. The receptionist in training was wonderful and so was the one training her. Excellent and patient with me. Thank you so much!!
Tammy FNot a thing ! Every thing was ready and perfect.
Kelly BVery nice people at this location. I appreciate their help and professionalism.
GREGORY BThere was dried blood on the drIver seat and door from previous users. Cleaned with Clorox wipes before returning.
MICHELLE DThe lady who checked me in was fantastic.
MITCHELL AI was shocked to be billed $23 for 4 gallons of gas.
MICHAEL MFriendly gracious service! Thank you!
Emanuele PThe people who work at Additional Self Storage are wonderful. There is never any confusion-- Marie always has a handle on everything, and is so friendly and helpful. The truck worked well, and it was very easy to pick up and return. I would totally recommended this location.
Patricia BMarie provided amazing customer service.
Thomas PExcellent service. Clear instructions. Accommodated after hour return of the rental truck.
Leonard BNo improvement needed, the two folks working at the counter were super helpful and friendly.
Chelsey PGreat Lady Clerk. Very pleasant. Very amiable. More power to her!
Mario LYou both were super nice, thank you so much!
Ashlee NTerrible
Chandler HThe level of customer service from this team was outstanding!! Great people and great service!
Clinton GVery rude….just ask a question with I could live my car there, and I would can back for it, and he was very rude the way he talked to me…. I think if you want to run a business you have to be patience and treat the costumer the way the should, if you are mad or something this isn’t costumer fault….thats all….
thiago cNothing
MICHAEL DVery friendly staff!
Rheanan BThe desk attendant didn't understand the business pricing structure so he cancelled my business reservation and reentered it as a retail rental. This ended up costing me about $30 more than it should have which was very frustrating. Other than that, I have always liked renting from this location.
sean mThe process was super easy and the staff is excellent.
Melanie Mcan you send me my receipt
Zachariah PThe clerk was friendly and professional but made it very clear that he was not a U-Haul Employee. I found it strange that I didn't get any paperwork or a receipt. I had to call in today to get a copy of my bill/receipt. The truck was fine and served its purpose. Thank you.
Steven GDon’t overcharge people and make sure the vehicle is actually clean!!! Also if you’re going to move someone’s reservation to a different location that should be communicated. Worst experience ever.
Mariela CMarie was great to rent from! A+
RANDALL DLoved the staff and equipment
Steve BNothing! You were fantastic and very helpful!
ashlee sI am very happy with my experience. Friendly and extremely helpful customer service.
Janelle PThis was the worst customer serI have EVER RECEIVED IN MY LIFE.! The person who checked me in and out was VERY rude. When I checked in, he/they said "You are nearly a half hour late we nearly cancelled your reservation" I let him know that Uhaul had changed my location unexpectedly and perhaps it would be good to review the account information before admonishing a customer. He began to explaning their policy on returns (desptie my explaining I was only here due to U-hauls error). Rather than respond to him, I began praying. "Jesus take the wheel" ."Help me Lord.". He told me if I was going to rude he would kick me out of the store!!!!. I didn't pray anymore, even. The man/they then asked that I park my car in a lot across the street which clearly had tow away signs. I asked what was the problem with me parking the car here as I am a customer. He gave me permission.. When I got to my location I found there was no dolly in the car as I had ordered. I called and spoke with a woman, who had the charge removed. And, I discussed the car being there. She said it could not be there overnight. I asked if I could bring the truck back and park it there overnight and teturn in the morning to pick it up. She said that was fine. The next morning I came up to pick up the truck the man/they came out and starterd yelling at me saying I could not park my car in their lot "You were lying about pickiing my car". DID YOU LIE TO ME LAST NIGHT ABOUT PICKING UP YOUR CAR YES OR NO?? I asked him what in his life made him so miserable. MOved my car two blocks away in the rain. He must have had a discussion with the woman because he was a normal service provider. AVOID AT ALL COSTS!!
NIcole TI think it is odd the gas tank wasn't full, obviously it would be easier to pick it up full and return it full than a 1/4 tank.
Jennifer KStaff was incredibly helpful and made everything easy!
Matthew CVery responsive - I was early but the counter person still took care of me right awy
Paul LTrying to pick up, i was her brother, same last name, but wasent aloud to pick up so our reservasion was cancled, also wouldnt let me use my phone number as again, another family member was under that name but wasent there, it needs to be crystal clear that family cant pick up the uhaul if a diffrent family memeber had reserved it for us, and to allow our numbers to be changed, this isnt ok
Gilbert RThe gentleman that helped me with my rental was wonderful l. He provided me with great information. It made the transaction smooth. I appreciated his conversation.
Heather KVery friendly, and excellent customer service!
Jennifer BVery friendly
Dimitri SGood job
Robert HGreat Customer Service. Our movers canceled on the last minute, so my wife and I had to move our house. This Uhaul location had the vehicle we needed. Pickup and Drop-off were seamless, no issues.
ERIC AIt all went very smoothly, and my request for pick-up location and truck size were honored. A very positive experience!
Patricia BOutstanding customer service!
James SExcellent experience. Professional and friendly staff.
Edward SVery friendly and helpful staff!
MEREDITH KNot a thing. These folks did an outstanding job and were a pleasure to deal with!
Larry BThank you !!!!
Salvador THello, I was except to see my bill. But I haven't seen any amount of money you charge me
Hadton nBrowns we’re amazing from start to finish
AKHIL R