Fix the app so that it identifies the location. And be honest about the cost from the get go. I was not made aware of the $5 tax until the final receipt. I had not accounted for it in my bid because it was not in original quote. Very disappointed.John P.
Trailer Rental & Towing in Vancouver, WA at Additional Self Storage LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Vancouver, WA 98684
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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I was charged 25 dollars for the cleaning fee. I swept the back my self and was still charged. I called twice to ask about the charge and was unable to speak with someone.ULISES S.
The whole online contactless process sucked! I had to take several pictures, had to submit pics of my drivers license twice, pics of me 3 times.... took almost 45 minutes to get the keys after I got to the place. I am not happy with this service at all and will not recommend getting a truck via this process.kelly M.
I did the mobile app version but it was simple and easy and was even running a little late meaning less then half hour and they covered us and had our back even though another family was coming in for it. They made sure that family had it in time and nice and perfect!Sarah H.
Always friendly and helpful staff - thanks!TIMOTHY K.
the truck was a total gas hog, the transmission was slow to shift needing to go above 3000 rpm to shift, only got about 3 mpg, that truck needs to be fixed. the truck was clean and the staff was most helpful, the truck is a dog.DAVID CHARLES H.
Very organized and safe locationJulie H.
The dolly and bag in the truck need to be removed. It causes safety issues when loading and takes up space the was paid for by the renter of the truck.Robert D.
Took an hour to figure how to get the keys I'm older and not really good with on line stuffDesiree B.
They didnt help with the loading of my car on the tow bar. So I had trouble with it all through my trip. They told me I had to do it myself which I had no idea how to do it. I think uhaul should had helped with the processDiana C.
They charge me for an extra day (24hrs) $39.00 for returning the truck 3 hrs late. The truck was reserved for someone else the next day, which I was aware of because the sales person told me at checkout. The truck was due at 4:30pm but due to some mess up at the storage unit (not Additiona Self Storage fault) I returned the truck by 8:20pm. The next day, Additional Self Storage rented the truck out to the person that had reserved it for that day and charge me as well for a whole 24hrs.Benjamin F.
Needs a few more parking spaces.Matthew G.
Not really sure what to improve on, everything was very nice and pleasant.Martin B.
Everything was great. The owners were extremely friendly and very helpful!Jeff T.
Friendly staff, nice place to rent.Matthew S.
The lady seems not to care if she gets the business or not. Overall the people work there just don't seem to careNikki W.
They were so nice to deal with and they didnt have my time needed so they searched for me. I went with them and just adjusted my time.steve B.
Can't think of anything.Gordon M.
The people who run this facility are professionals and their experience helps all who don't know anything on moving. We have rented from them twice and will always be a customer.Gary H.
Continue giving the great customer service that you showed me today.Carole H.
Nothing. Everything was great! The staff went above and beyond to help us. Thank you!Elizabeth S.
Great customer services and very friendly staff.Joshua A.
The desk woman was very nice.LINDA M.
They make it easy.Norman T.
Perfect experience.Brent W.