Ben G. on 9/20/2016
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Nothing, this was a great experience. The owner came out and chatted with me and let me know I had more time on the rental (since it had been changed by the manager I was given extra days on the flat rate). This was good news and I kept the rental for a project. Thank you!
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STANLEY H. on 8/24/2016
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Excellent customer service! I can rent anywhere but these guys are friendly and honest.
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robert D. on 8/24/2016
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The people there help me get the car hauler hooked up and showed me how to tie down my car.thank you
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Debra H. on 8/21/2016
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great service from the gentleman at the desk.
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SHANNON B. on 8/18/2016
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I've visited this location several times and the equipment is always in great shape. The husband and wife team who own/operate this location are terrific, too. Customer service is always top notch.
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Louis L. on 8/18/2016
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Was told I might have extra charges because I dropped it off at a different location and was shown to call a number on the contract. I was not shown or have this highlighted on the contract. I have rented before with no problem. The call and email were to late I was on the road and in an area without good cell service. This is not acceptable.
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james g. on 8/14/2016
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Quick and efficient .
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ALBERTA C. on 7/27/2016
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This was the best Uhaul experience I have had in 40 years! Kind and fast service, an amazing van, a courteous checkout on returning my rental. Wow! Very impressed! Use this location to train others!!
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Paul B. on 7/24/2016
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Staff was very professional and courteous. They made sure that I had the proper equipment to fit my needs!
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SHARON b. on 7/24/2016
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Advertise your rates as the "actual" rates as they appear on the final receipt!!!!! On the windshield of a vehicle it says rent for $19.95 a day.
Your advertising is very misleading I rented a small moving van supposedly for $19.95, and used it for 2 hours instead of the 4 I had anticipated; I went less than 10 miles; I refilled the tank as told; swept out the cargo space and returned the vehicle in the same condition I received it. Yet I paid more than twice your advertised price. I am retired and living on a pension, trying to carefully budget, trusting a business is very important to me. To me your company has not honestly represented what it advertised. Business practices like this make a case for venting frustration by the otherwise helpless consumers on social media.
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Andrey K. on 7/23/2016
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5' x 9' trailers should be advertised as 4' x 9'. It's 4'4", nowhere near 5'. Very misleading. From now on I will need to measure your equipment before renting to see if it's falsely advertised.
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Michael W. on 7/18/2016
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5 minutes, in and out.
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Indra B. on 7/16/2016
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The customer service was excellent!
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Linda C. on 7/10/2016
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The employees were extremely friendly and efficient. Will definitely recommend this location to my friends and family.
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Lacey B. on 7/8/2016
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Everything was great!! Loved the online booking and pre check in, it saved a lot of time at pick up!!
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Andrew J. on 7/6/2016
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We will rent from this location whenever possible. Way above and beyond other nearby locations.
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Theresa F. on 7/2/2016
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very friendly, I needed a truck last minute, made my reservation and picked it up 15 minutes later, couldn't be happier.
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Robert L. on 7/1/2016
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nice people
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Daniel C. on 7/1/2016
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Offer cookies
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DEBRA B. on 6/27/2016
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Young man who checked us out and in was most helpful, friendly and accomodating. Great service
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JOSEPH W. on 6/26/2016
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Very clean and efficient.
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DANIEL C. on 6/16/2016
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The gas tank on the van was not full when I got it and I ended up putting in more gas than I used. The needle was on F, but it seems like the last person neglected to fill the tank as instructed. Not sure if anything can be done to prevent this for the fure.
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duane b. on 6/14/2016
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Very friendly and efficient. Got the equipment I wanted on the day I wanted. Very satisfied.
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Roger L. on 6/1/2016
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Retire this truck and/or give it a facelift.
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MICHAEL W. on 6/1/2016
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After having a terrible experience trying to pick up a reserved truck from Cascade Park Self Storage (they didn't have the truck I had reserved online and had cancelled my reservation earlier that day), I stopped by Additional Self Storage on 15th off 164th and got GREAT service!! They were quick, helpful and friendly. This is the third or fourth time I have used this location and I won't go anywhere else. They always have what I need or can help me figure out an alternative if they don't. what a great team!
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