Customer Reviews for Additional Self Storage LLC
(U-Haul Neighborhood Dealer)

800 reviews

16300 NE 15th St   Vancouver, WA 98684

(360) 944-3540

Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(360) 944-3540

16300 NE 15th St
Vancouver, WA 98684

Services at this Location:

Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Fix the app so that it identifies the location. And be honest about the cost from the get go. I was not made aware of the $5 tax until the final receipt. I had not accounted for it in my bid because it was not in original quote. Very disappointed.

John P. 
Rating:
2.0

I was charged 25 dollars for the cleaning fee. I swept the back my self and was still charged. I called twice to ask about the charge and was unable to speak with someone.

ULISES S. 
Rating:
4.0

The whole online contactless process sucked! I had to take several pictures, had to submit pics of my drivers license twice, pics of me 3 times.... took almost 45 minutes to get the keys after I got to the place. I am not happy with this service at all and will not recommend getting a truck via this process.

kelly M. 
Rating:
5.0

I did the mobile app version but it was simple and easy and was even running a little late meaning less then half hour and they covered us and had our back even though another family was coming in for it. They made sure that family had it in time and nice and perfect!

Sarah H. 
Rating:
5.0

Always friendly and helpful staff - thanks!

TIMOTHY K. 
Rating:
5.0

the truck was a total gas hog, the transmission was slow to shift needing to go above 3000 rpm to shift, only got about 3 mpg, that truck needs to be fixed. the truck was clean and the staff was most helpful, the truck is a dog.

DAVID CHARLES H. 
Rating:
5.0

Very organized and safe location

Julie H. 
Rating:
5.0

The dolly and bag in the truck need to be removed. It causes safety issues when loading and takes up space the was paid for by the renter of the truck.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

nancy B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
3.0

Took an hour to figure how to get the keys I'm older and not really good with on line stuff

Desiree B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Gary R. 
Rating:
2.0

They didnt help with the loading of my car on the tow bar. So I had trouble with it all through my trip. They told me I had to do it myself which I had no idea how to do it. I think uhaul should had helped with the process

Diana C. 
Rating:
1.0

They charge me for an extra day (24hrs) $39.00 for returning the truck 3 hrs late. The truck was reserved for someone else the next day, which I was aware of because the sales person told me at checkout. The truck was due at 4:30pm but due to some mess up at the storage unit (not Additiona Self Storage fault) I returned the truck by 8:20pm. The next day, Additional Self Storage rented the truck out to the person that had reserved it for that day and charge me as well for a whole 24hrs.

Benjamin F. 
Rating:
5.0

Needs a few more parking spaces.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Norman T. 
Rating:
5.0

Not really sure what to improve on, everything was very nice and pleasant.

Martin B. 
Rating:
5.0

Everything was great. The owners were extremely friendly and very helpful!

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Friendly staff, nice place to rent.

Matthew S. 
Rating:
2.0

The lady seems not to care if she gets the business or not. Overall the people work there just don't seem to care

Nikki W. 
Rating:
5.0

They were so nice to deal with and they didnt have my time needed so they searched for me. I went with them and just adjusted my time.

steve B. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Can't think of anything.

Gordon M. 
Rating:
4.0

The people who run this facility are professionals and their experience helps all who don't know anything on moving. We have rented from them twice and will always be a customer.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

John David G. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Continue giving the great customer service that you showed me today.

Carole H. 
Rating:
5.0

Customer did not leave a comment.

Shaun C. 
Rating:
5.0

Nothing. Everything was great! The staff went above and beyond to help us. Thank you!

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Dennis N. 
Rating:
5.0

Great customer services and very friendly staff.

Joshua A. 
Rating:
4.0

Customer did not leave a comment.

Heather G. 
Rating:
4.0

The desk woman was very nice.

LINDA M. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

They make it easy.

Norman T. 
Rating:
5.0

Customer did not leave a comment.

Norman T. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Perfect experience.

Brent W. 
Rating:
5.0

Both of the associates in the pickup and drop off were excellent! They were both very friendly and professional. I was in and out quickly and the equipment worked great.

Tim P. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

nothing, the best I have had of all the times I have renter form U-Haul

Dennis G. 
Rating:
4.0

Customer did not leave a comment.

Donna R. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Claudia H. 
Rating:
5.0

Absolutely helpful staff and friendly and knowledgeable.

Thor A. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
4.0

Staff was courteous, my only issues were with the online check-in process being cumbersome and slow, and that there was no available parking anywhere near the rental location.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

mark K. 
Rating:
1.0

I will never use U-Haul again those people stole $10 for me said it needed for gallons on 24 miles your company's just a bunch of garbage people worthless piles of crap and I will tell everybody not to go to U-Haul never go to U-Haul I will never again and I got to move at 9 months but I won't be using your freaking company the dirty filthy disgusting always stealing a couple bucks huh I hope you go bankrupt which I know you're going to with the recession you work was piles of garbage I would never ever recommend unless you want to get money stolen from you they're just shysters always trying to get one little bucks so they can make you gay I can't wait till I tell everybody that you suck never again never again worthless company

dan F. 
Rating:
5.0

Customer did not leave a comment.

Jerry J. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

Kathleen W. 
Rating:
5.0

Customer did not leave a comment.

Dyon M. 
Rating:
5.0

Customer did not leave a comment.

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

Samantha P. 
Rating:
5.0

Customer did not leave a comment.

Wayne D. 
Rating:
5.0

Customer did not leave a comment.

Carrie K. 
Rating:
3.0

Customer did not leave a comment.

carl E. 
Rating:
5.0

Great to work with Additional Self Storage!

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Travis L. 
Rating:
5.0

No improvements. We enjoyed the experience.

Gaye L. 
Rating:
5.0

Customer did not leave a comment.

Alexander T. 
Rating:
5.0

Very quick and efficient service.

Francis G. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Super nice people...

Tammy F. 
Rating:
4.0

I think the $1.09 per mile is excessive on top of just leaving the gas the same as you got it. Otherwise it was a good experience.

corky S. 
Rating:
5.0

Customer did not leave a comment.

Dennis N. 
Rating:
2.0

I have rented U-Haul trailers/trucls for three weeks in a row now going to the same destination. I recently learned that if they have a large number of a particular trailer/truck at that destination, they increase the rental rates. U-Haul, you at ridiculous! And another thing, a lot of military members elect to move themselves and need to rent trailers/trucks, but does U-Haul give a military discount, NO! Again, U-Haul, you are ridiculous! Unfortunately, U-Haul has a monopoly in this market, so that's why they do this. Makes me want to go out and buy my own trailer so I don't give them any more of my hard earned money.

Stephen R. 
Rating:
5.0

Went to rent at another U-Haul location. I was told I needed to scan my drivers license to be sent online for security reasons. As I pulled my license out of my pocket I said I REALLY didn't like doing this. The employee didn't like my objection. After a few exchanged words I was told to go rent somewhere else. When I came to Additional Self Storage I was told this was a new U-Haul policy BUT there was an alternative process, which I gladly followed.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

Casey F. 
Rating:
5.0

The staff was very friendly and nice.

Ruth C. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

Staff was helpful!

John A. 
Rating:
5.0

Friendly and polite employees with awesome customer service.

Sameh B. 
Rating:
5.0

Customer did not leave a comment.

Andrzej R. 
Rating:
5.0

Great customer service! Thank you.

Ernest K. 
Rating:
4.0

Mobile software was a bit clunky You should get the drivers license info at reservation and have it on file for future use. Office could not process an order because store links were down It's not clear what gas policy is. Hard to return a truck that is just over 1/2 full to just under 1/2 full. You are doing better than when you but a wood ruler in the gas tank to check levels because the fuel gauge is so inaccurate. State clearly to refill or be charged $ x.xx per gallon based upon xx miles per gallon Nice to have mobile option

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

bradshaw F. 
Rating:
5.0

Customer did not leave a comment.

Fran M. 
Rating:
5.0

Customer did not leave a comment.

Petr K. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

nathaniel R. 
Rating:
5.0

Customer did not leave a comment.

Ronan E. 
Rating:
5.0

Love my uhaul friends at this location. ALWAYS friendly, fast and efficient!!

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

This location had a very friendly and helpful staff. I would gladly do business with them again.

Jordan H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Dwayne H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

This is the best Uhaul management ever. Professional all the way.

Paul K. 
Rating:
5.0

Great Customer Service. Very Attentive, knowledgeable and fast on completing the uhaul required documentation.

Jerry B. 
Rating:
5.0

excellent customer service. van was great.

Steven P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top