Customer Reviews for ADK Kayak Warehouse
(U-Haul Neighborhood Dealer)

125 reviews

4786 State Hwy 30   Amsterdam, NY 12010

(518) 212-3014

Location Hours

  • Mon: 10 am - 1 pm
  • Tue: Closed
  • Wed-Fri: 10 am - 6 pm
  • Sat-Sun: 9 am - 1 pm
Special Operating Hours
  • 1/17/2022: Closed

Services at this Location:

Contact Us

(518) 212-3014

4786 State Hwy 30
Amsterdam, NY 12010

Services at this Location:

Location Hours

  • Mon: 10 am - 1 pm
  • Tue: Closed
  • Wed-Fri: 10 am - 6 pm
  • Sat-Sun: 9 am - 1 pm
Special Operating Hours
  • 1/17/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WALTER M. 
Rating:
5.0

This was THE most smooth and quickest pickup at a UHaul location ever. This guy knows what he's doing! Additionally, the vehicle had the fewest miles of any I've rented from UHaul yet and was mechanically sound.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

MICHAELROBERT A. 
Rating:
5.0

Customer did not leave a comment.

ANDRZEI G. 
Rating:
5.0

Accommodating and efficient.

Nancy B. 
Rating:
3.0

The online check-in to pick up the truck was horrendous!! 48 minutes to complete and even then was completed with a local UHaul person on the phone. The hold time was quoted at 15-20 minutes and I hung up to call the local guy at 28 minutes. The online “pick-up” process is horribly ineffective. Wouldn't allow it to contact MY email or cell, even though they are the contact numbers I used for the reservation; instead used my wife's number/email for verification, who was home and sick! THEN it wanted “customer verification” and wanted me to list contact information my my employer, a photo of the lease (which using the screenshot of the agreement was NOT an option), or my PASSPORT number!!!??? WTF. The most frustrating 45 minutes I've had in a long long time. If there was another alternative for rentals, I'd use it in a heartbeat. Why can't we just walk in, give you my license and credit card, and drive away?? Online BS is not at all easier nor more convenient!

Mark C. 
Rating:
5.0

Excellent service made my move fast and easy

JOSEPHA T. 
Rating:
5.0

Excellent Service, Very Nice Guy at the counter A+

Erica M. 
Rating:
5.0

Customer did not leave a comment.

HALLIEA E. 
Rating:
5.0

Customer did not leave a comment.

Sviatoslav B. 
Rating:
5.0

I rented a small truck to make a quick move in town. The owner was courteous and helpful, made sure the truck was ready when I came in to pick it up, and had me on my way in just a few minutes. I'll be back to this location for future rentals. Rentals with other companies were long and drawn out.

DONALDT JR T. 
Rating:
5.0

Customer did not leave a comment.

Mirayda Q. 
Rating:
5.0

Customer did not leave a comment.

JAMESA L. 
Rating:
2.0

Over charged me now have to get a refund

Megan B. 
Rating:
5.0

Everything was really flawless, from the ordering process on line to the return. Joe was a pleasure to work with, he definitely went above and beyond to make this rental experience the best it could be! I will definitely go to him for all my rental needs.

Stephen M. R. 
Rating:
5.0

Nothing everything went smooth Very friendly service and nice place to do business with.

DEBORAHANN B. 
Rating:
5.0

I wish I could have had a few extra hours without paying for a full day. It worked out fine for me

MARYM G. 
Rating:
5.0

It was a great experience. I will definitely be back .The guy was very friendly .it was very easy and fast to rent the van.

MELINDAA T. 
Rating:
5.0

Excellent A+A+ A=

Christine A. 
Rating:
5.0

Customer did not leave a comment.

ROBERTANTHONY A. 
Rating:
4.0

The service was great, very friendly person to deal with, I would highly recommend this place for your uhaul & kayak needs.

RANDALEDWARD S. 
Rating:
5.0

The engine light was on which made us worry a bit. But the truck ran fine. The process was easy. I cannot think of anything that could improve the service. Thank you.

Diana H. 
Rating:
3.0

The cargo van that I rented was a piece of shit. You need to invest in tires!!!! I will not rent this again and would not recommend this for anyone looking to rent. This was a waste of money. Extremely disappointing.

jillian F. 
Rating:
5.0

Customer did not leave a comment.

Grogory E. 
Rating:
5.0

Fast efficient and very nice people.

ERICKENDAL G. 
Rating:
5.0

Customer did not leave a comment.

Dan K. 
Rating:
5.0

The service was excellent and I loved working with the Manager of this location. However the unit I rented was filthy and leaked water all over my beds, and kinda ruined them. Again, my problem was with the trailer itself, not the location where I picked it up. That's more on uhaul than these pick up locations.

ALEXANDERJ S. 
Rating:
4.0

had to wait 1/2 hr for previous renter to return truck

HARRYJ M. 
Rating:
5.0

Nothing Joe is awesome, professional, friendly sends you receipts quickly

STEPHENJ M. 
Rating:
5.0

I've used this uhaul location numerous times. It is always a great experience, easy to pick up, drop off, clean and use the equiment. Thank you!

EDWARDM C. 
Rating:
5.0

Customer did not leave a comment.

CRUCITA A. 
Rating:
1.0

you have a leak in the truck which makes my 3 mattress and my furniture got wet due to the rain water come in the truck Poor equipment

MOHAMMADA A. 
Rating:
5.0

Customer service at this location is top notch. I have referred several people to this location in Amsterdam. Thanks again, and I'll see them again tomorrow.

Mark M. 
Rating:
5.0

I rent here all the time, the owner is great! I was having trouble with the AP, and getting things going right on my phone, he switched me to a staffed location to pick up and had a Truck ready for me earlier than I originally could get online. This saved me precious time. It's very rare today to have someone go that extra mile to make your life easier.

Philip P. 
Rating:
2.0

Wrong trailer, wrong time, wrong place. 3for3.

NORMANJ S. 
Rating:
5.0

Customer did not leave a comment.

H. Kevin S. 
Rating:
5.0

Customer did not leave a comment.

CAROLA C. 
Rating:
4.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Andrea M. 
Rating:
5.0

The total experience was A++. Thank you!

MARYANN W. 
Rating:
5.0

Joe is great to deal with

Michael A. 
Rating:
5.0

Customer did not leave a comment.

ROBERTE B. 
Rating:
5.0

Great!

ROBERTD P. 
Rating:
5.0

Very helpful

ARTHUREDWARD M. 
Rating:
1.0

Have a truck ready for your customer at their original locations and don't make them wait 2 extra hours after driving 40 minutes away to pick up their truck

Ashleigh L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASGARTH R. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA G. 
Rating:
4.0

This rental was ok, just had an issue with returning it after hours. I guess it was under a different phone number but I got help when I called. Did have a lot of issues prior to renting. My order was canceled on me the day before I needed it. I was told there was nothing in the area which was a lie. I found several other according to website. Ended up calling and speaking to a representative and she told me some other options to help me out.

MELANIEV D. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARIEL T. 
Rating:
5.0

I don't know, it seems that you have it all under control. Maybe, have a 4 wheel drive pickup available.

MARKBERNARD M. 
Rating:
5.0

The gentleman that helped me was very helpful and super friendly. Will definitely recommend this location to all that need a uhaul rental.

SARA-JAYNEANGELA K. 
Rating:
5.0

All good

armando B. 
Rating:
5.0

If the hours were earlier on opening it would be better.

David G. 
Rating:
5.0

Extremely professional, always a pleasure. Thank you

Manuel B. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJ F. 
Rating:
4.0

The location itself is always good to deal with and they're very friendly! Unfortunately, the truck we rented was very dirty inside and smelled like cigarettes... I'm assuming whoever rented it last was smoking inside of it and wasn't a very clean person. Besides how dirty and bad smelling the truck was, everything was great!

Cody Q. 
Rating:
5.0

Customer did not leave a comment.

MARKCONRAD B. 
Rating:
5.0

Customer did not leave a comment.

nancy W. 
Rating:
5.0

Very friendly people.

Digna S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Gerald R. 
Rating:
5.0

Customer did not leave a comment.

WA JR O. 
Rating:
5.0

Thank you to Joe, for your help.

TROYJAY B. 
Rating:
5.0

they did a great job with customer relations! Thank you!

RICHARDG P. 
Rating:
5.0

I have rented and driven several uhauls from a number of locations. Legitimately the finest uhaul I've been in. Top notch.

ROSSC W. 
Rating:
5.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

RAYMONDJ J. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

Customer did not leave a comment.

BRIANH H. 
Rating:
5.0

Awesome place to rent from!

Peter O. 
Rating:
5.0

Nothing.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

JOHNC D. 
Rating:
4.0

Agent was friendly and helpful. The exterior of the vehicle was dirty and the interior seating area could have been wiped clear. I do not believe cleaning for COVID-19 was used. The return location was clear on my invoice but not clear on the U-Haul app. I was charge a $20 fee to correct this error per my follow up billing.

TERRANCELEE B. 
Rating:
5.0

Customer did not leave a comment.

KEITHD F. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Great prices

JENNIEM T. 
Rating:
4.0

I have used this location in the past (but was told by UHaul that they didn't have the availability for my rental dates and they suggested Paltine Bridge. Historically the staff here has been helpful and they have fulfilled all my requests.

MARK C. 
Rating:
1.0

The truck had a flat tire driver door didn't want to shut all the way cuz of door seal coming off had to put it back on every time to shut the door truck shakes really bad while driving brakes when all the way to the floor when trying to stop

Dakota B. 
Rating:
5.0

Customer did not leave a comment.

Stephen O. 
Rating:
4.0

they were verry good to deal with

ELMERALBERT J. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

These guys were awesome!! I rented from another place and they never showed up so I went over to Adirondack Kayak in Amsterdam NY and they switched over my reservation and off I went I would absolutely recommend them to anyone!!

TRICIAL B. 
Rating:
4.0

Great Customer services....😀

DOMINICK N. 
Rating:
5.0

It was very helpful that the truck rental was extended since circumstances and locations changed a lot. The rental and a storage facility at the same location added to the covenience.The ease and service were very helpful to accomplish the moving.

Kirk C. 
Rating:
5.0

Customer did not leave a comment.

LARRYJ J F. 
Rating:
5.0

Everything went very well the whole process was much easier than I expected.

ROBERTNEIL III Q. 
Rating:
5.0

Very helpful, understanding and courteous

Michael M. 
Rating:
5.0

Check in and check out took less time than pumping and paying for a tank of gas.

PAULJ O. 
Rating:
2.0

Oil life was at 0%, tire pressure light was on until I added 15 lbs of air to the rear tire, vehicle smelled like a mix of cat pee and Axe body spray. It bothered me the whole time I had it and ended up returning it early because I couldn't stop sneezing.

JAIME N. 
Rating:
5.0

Staff were courteous and efficient. A very pleasant experience overall.

Carl C. 
Rating:
5.0

Good services fair prices

JAMESNICOLAS A. 
Rating:
4.0

Joe was very easy going and easy to work with. Had small issue with the credit card charge, but he immediately remedies this. I would recommend ADK Kayak Warehouse and Joe to my friends and family.

BARBARAS W. 
Rating:
5.0

Professional. Lock box key drop does not look secure

JOHNRANDOLPH C. 
Rating:
5.0

Customer did not leave a comment.

AMANDALEE O. 
Rating:
5.0

Great experience. I'll be back and recommend!

PRESTONH F. 
Rating:
5.0

Customer did not leave a comment.

LINDEEJ B. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

I have rented from here before and would recommend it to everyone. Fast, and very friendly service. Great customer service.

Elba T. 
No reviews have been submitted for this location.

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