Customer Reviews for Advanced 1 Stop Service & Sales
(U-Haul Neighborhood Dealer)

393 reviews

686 Squier St   Thunder Bay, ON P7B4A8

(807) 346-4410

Hours

  • Monday–Friday
    9 am - 12 pm / 1 pm - 4 pm
  • Saturday–Sunday
    Closed

Services at this Location:

Contact Us

(807) 346-4410

686 Squier St
Thunder Bay, ON P7B4A8

Services at this Location:

Hours

  • Monday–Friday
    9 am - 12 pm / 1 pm - 4 pm
  • Saturday–Sunday
    Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Agent was extremely helpful. Trailer was as expected.

Kerry Z. 
Rating:
5.0

The staffs are friendly and helpful!! And quick nice service, the unit is very clean…

Winifredo C. 
Rating:
2.0

no eqipment, had to settle for less, almost left with bad buldged and bald tire but replaced on spot no questions asked

michael S. 
Rating:
5.0

Customer did not leave a comment.

Randy K. 
Rating:
5.0

The two gentlemen who helped me went above and beyond to help me with my experience

JUSTIN M. 
Rating:
5.0

Excellent customer service. No hiccups throughout the process at all.

Ed B. 
Rating:
3.0

I put $50 extra fuel and never received a refund.

Ronald V. 
Rating:
5.0

Customer did not leave a comment.

CarrieAnn F. 
Rating:
5.0

Equipment worked perfectly, location staff was very knowledgeable and helpful . Thanks

Neill K. 
Rating:
5.0

Quick and friendly service. Thank you

Gangadhar K. 
Rating:
5.0

The u haul guys on Squire ave in thunderbay Ontario we're the best group of u haul guys iv ever felt with. They took care of all my paperwork and did the entire hook up of the trailer. I had to do nothing. In my mind they should be Canada's leader in what a U-Haul experience should be. Top notch.vIf I need U-Haul again and I will it will be with that dealer. Thanks for being all you can be. Sincerely Andy Cory off Beardmore Ontario

Andrew C. 
Rating:
5.0

I had no issue with the location. All my issues and I had a few were with uhaul itself. Changing my location without telling me after is specifically asked if it was going to be. Then told me I wasn't getting a trailer and after say I couldn't be without one, five minutes later the guy found me one. Why! Why did I have to pick up from two different locations. The service from your main Winnipeg office Is sad to say the least. U haul waisted a lot of my time when I had non to give. This should have been a much better experience.

Albert B. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
1.0

Phone customer service queue management and handling of customer inquiries needs massive improvement all across the board. Completely dissatisfied.

Donald K. 
Rating:
5.0

Customer did not leave a comment.

DGlenn E. 
Rating:
5.0

Mark was told about the issue with the excessive loss of oil and the smell in the driver's cab. He advised us to call uhaul to complain about the burning oil issue. He was also submitting his report and making sure the truck won't move until fixed. Better service in Thunder Bay than at the Dunlop Street location in Barrie.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Joel S. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

The Gore street location in Thunder Bay was the original pick up location. Upon arrival they did not have the reserved unit - was found later at Advanced 1 Will never go back to the Gore street location, very poor service

Dawn S. 
Rating:
5.0

Nothing. Very helpful.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

BJ D. 
Rating:
5.0

Customer did not leave a comment.

FRANK A. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

I called to change my drop off point to avoid an upcoming snow storm (deadheading home with an empty trailer) and the customer service staff responded to me quickly and efficiently. I have always had great experiences renting with Uhaul.

Axel W. 
Rating:
5.0

Nothing. Very helpful. Highly recommend

CONNIELYNORE T. 
Rating:
5.0

It was all almost perfect. I was happy.

JR L. 
Rating:
4.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Fantastic owner to help deal with uhauls crap communication

Harry B. 
Rating:
5.0

Just unbelievable customer service, great experience.

Hans K. 
Rating:
5.0

The Drop off location is fantastic and the people there are above and beyond helpful , would highly recommend Advanced 1 in Thunder Bay

JONATHANL T. 
Rating:
5.0

Customer did not leave a comment.

MERVINB M. 
Rating:
5.0

The person who served me was friendly and super helpful. Definitely a valuable employee.

Chantelle V. 
Rating:
4.0

Customer did not leave a comment.

RICHARDA M. 
Rating:
5.0

Excellant people at this location. Very easy to talk to. Easy return.

John A. 
Rating:
5.0

Attendant was extremely helpful. I would recommend this location to everyone.

KERRYWAYNE Z. 
Rating:
5.0

Customer did not leave a comment.

PAOLO R. 
Rating:
5.0

Left lite was not working on trailer and we were told it was my SUV so we had lite bulbs changed and wiring checked but trailer still didn't work. So Thunder bay Uhaul said it was still us...So we left on our trip and only travelled in daylight and when we dropped off trailer our lite was working on our SUV. So obviously it was the trailer lite. However the Uhaul did replace the litebulb but l think it was the wiring... l will be renting a trailer again next mth as my belongings are in storage and waiting to move in my new place

Nellie R. 
Rating:
5.0

Nothing. They were super helpful.

NATHANBRADLEY K. 
Rating:
5.0

Nothing

James P. 
Rating:
4.0

Customer did not leave a comment.

Igor G. 
Rating:
4.0

Have more dollies and boxes

SANDRAA C. 
Rating:
5.0

If renting in Thunder Bay, rent from Advanced 1 Stop. Exceptional effort to secure truck size I rented.

Jonathan F. 
Rating:
4.0

Customer did not leave a comment.

Ewart H. 
Rating:
5.0

Told agent that running lights were not working and he made note to fix them prior to next rental of trailer.

TIMOTHYP M. 
Rating:
5.0

Customer did not leave a comment.

Pedro C. 
Rating:
5.0

Customer did not leave a comment.

Dale J. 
Rating:
5.0

Customer did not leave a comment.

Sohail S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

The receipt is absolutely horrible. It does not have a total price. Why not make it simple, and like pretty much any other business, and have the bottom line indicate the total price.

RICHARDDANIEL D. 
Rating:
4.0

Customer did not leave a comment.

RUTHI M. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H. 
Rating:
5.0

Customer did not leave a comment.

PERRYA S. 
Rating:
5.0

Absolutely the best place to deal with. Friendly and very helpful.

William Hugh B. 
Rating:
5.0

Customer did not leave a comment.

Tony M. 
Rating:
4.0

Customer did not leave a comment.

AMANDA C. 
Rating:
3.0

The interior covering was hanging down Looked like it was torn off?

DALE M K. 
Rating:
5.0

Customer did not leave a comment.

Shannon L. 
Rating:
5.0

nothing

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Excellent service. Continue this service you will be a success. Thank you. Take care and be Safe

BRUCEA V. 
Rating:
5.0

Customer did not leave a comment.

Tim T. 
Rating:
5.0

Customer did not leave a comment.

SYLVIAI S. 
Rating:
5.0

Customer did not leave a comment.

NELLIE R. 
Rating:
5.0

Customer did not leave a comment.

Abdelhameed A. 
Rating:
3.0

It was a bit expensive--you could rent a truck for the same or similar price of $138 and you wouldn't have a governor on the truck or to take pictures of everything when you take it back

Robert S. 
Rating:
5.0

Customer did not leave a comment.

THERINJADE R. 
Rating:
5.0

Customer did not leave a comment.

ANSHUL J. 
Rating:
1.0

As above. You messed up our reservation and the collection of the trailer and u made us feel like criminals. Never renting from you again.

Robert M. 
Rating:
4.0

Description of the location of where to pick up and drop off keys could be more specific. That was the only time I was confused on the mobile pick up was where to find the keys and where to drop them off.

Nevada P. 
Rating:
5.0

Employee took trailer off my truck and put it away.

Luc B. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
3.0

NA

Shane A. 
Rating:
5.0

Customer did not leave a comment.

Hitesh Y. 
Rating:
5.0

Customer did not leave a comment.

CAMERONIAN R. 
Rating:
5.0

Good job, the staff was excellent to deal with; very professional.

J-ALAINM P. 
Rating:
5.0

Great service, was quick as well to pick up. Very friendly!

MICHEALA K. 
Rating:
1.0

I didn't get the Dolly I ordered, I was charge for after hours services even though I returned my U-Haul within the time I stated I would return it. Locations lock didn't lock back up after you put the keys in. Nobody knew what was going on at this location with orders. This was a terrible experience, would go to another company way before considering you guys again

William D. 
Rating:
5.0

Great service at the location but UHaul should offer 4 wheel drive trucks as an option

Jonathan T. 
Rating:
1.0

Absolutely despicable sanitation standards, especially during COVID-19. Interior was not even close to being cleaned prior to hand over. Still coffee stains in the cup holder! Would have loved to complain more but was already a day late due to the vehicle being damaged before hand and had to get going (and this was the only uhaul in Thunder Bay!). Pretty rattled.

Anthony G. 
Rating:
4.0

Customer did not leave a comment.

Ian H. 
Rating:
4.0

Customer did not leave a comment.

W-RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYJ D. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

MARKHAMJ W. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN M. 
Rating:
1.0

pickup was as advertised expect for having Arizona plates which caused massive amounts of harassment by citizens when driving in town. Also we believe our personal information was compromised and given out without it cause , the location of pickup was easy that's a plus , owner seemed friendly but always to busy with the automotive shop for any U-Haul business

Adam P. 
Rating:
5.0

The young fellow that waited on me was very outgoing and helpful, even suggesting that I try the other outlets to get what I needed. In the end I ended coming back to him because of a change in plans and he ended up serving me. A very helpful young man.

Daniel W. 
Rating:
4.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Everything met my expectations with all the restrictions of Covid 19

John K. 
Rating:
3.0

Customer did not leave a comment.

darin M. 
Rating:
5.0

The guys at the pickup location were excellent! Very helpful and friendly especially under the circumstances with COVID19.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Only issue I recommend isn't to the squire street location but to uhaul website IT. Hit a snag trying to self dispatch and the site glitched and didn't send me any text or email to follow. Luckily the guys are this pickup location were patient and helped every step of the way.

Timothy B. 
Rating:
5.0

Mark was very helpful and he made the experience very pleasant.

Jacob P. 
Rating:
5.0

Due to the lockdown they were very cautious but got us going. As far as improving maybe some go go dancers with Herb Alpert playing on a big screen would have really impressed me. Cheers

Antonio B. 
Rating:
2.0

Customer did not leave a comment.

Meagan H. 
Rating:
3.0

Very good service from young man that waited on me. Thank you!

Ann Korkola K. 
No reviews have been submitted for this location.

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