Second time renting from this location. Both experiences are above my expectation. Friendly and helpful staff. Also booked movers they've partnered with. Hoping I wont need to move again for a while, but if I do, I would rent from them again!Pauline C.
Customer Reviews for Advanced Auto Works Inc
(U-Haul Neighborhood Dealer)
Lake Villa, IL 60046
Services at this Location:
- Mon–Fri8 am–4 pm
- Saturday9 am–12 pm
Special Operating Hours
- 12/23/2023: Closed
- 12/24/2023: Closed
- 12/25/2023: Closed
- 12/30/2023: Closed
- 12/31/2023: Closed
- 1/1/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The APP is very buggy....it wouldn't load pages after I selected the continue buttons. If there is a location with less than average cellular coverage, the APP is ineffective.William B.
Customer did not leave a comment.Christina C.
Matt & Tom, were great! Everything went smooth - thank youBrian H.
Pleasure to do business withStephen F.
Smoothness process. Would rent againPATRICK V.
Customer did not leave a comment.Mary C.
Customer did not leave a comment.STEVEN H.
Customer did not leave a comment.Brian H.
Friendly and knowledgeable service staffMark F.
They did great. It's a small venue. They were helpful and took care of everything. ThanksTim M.
The gentleman at the U-Haul office was outstanding. We are so glad to have him in our neighborhood.KEN W.
Very friendly staff!Joan L.
Nothing, as it has been fantastic for at least the past 15 years!Lori C.
All went wellMARIA P.
Customer did not leave a comment.Marvin S.
Customer did not leave a comment.Bryan S.
Do nothing you are perfect!!😁Ryszard K.
Tom was excellent to work with, had some questions on hours of operation and he exceeded my inquiry. Will return if needed, highly recommend.MIKE H.
The price is too high! I hate uhaul you rip people off. $.99 a mile? Seriously? You suck. Location is great good guys. Not their fault uhaul suckskimberly F.
Customer did not leave a comment.James M.
Customer did not leave a comment.elizabeth C.
Customer did not leave a comment.Jack A.
Very friendly service, equipment was clean and ready to go when i arrived. Check in was also very easy. I will rent from them again in the futureJack K.
Great service! Always use this location!!!SUE S.
Tom made everything so easy for us when the uhaul mobile check out wasn't working and accommodated a few changes in our schedule!! Thank you!!Gina W.
Tom the owner ,Matt and Mike make it seem less and such a no stress process I will always rent U-Haul from this location , perfection realized ...👍Ronald C.
Thankfully the owner of the location was there otherwise we wouldn't have been able to access the keys to the truck. The code that the Uhaul website provided was a number code and the lock was a word code. We waited for a half hour on the phone and simultaneously using the chat feature. We spoke to one person on the phone and the person over the chat feature seemed condescending. Neither person helped us. To clarify, this is NOT a reflection on Advanced Autoworks. I have used their uhaul services before and have been very happy. This is the first time I have used the online service at their location (I HAVE used it elsewhere), and I was very unhappy. Thankful the owner stopped by!Jessica B.
Great location. Friendly people to work with.Trevor R.
This was one of the easiest rentals I have done both pickup and drop off, the staff was fast and courteous, and the equipment was well-maintained I will be using them again.Kevin M.
Customer did not leave a comment.william M.
Customer did not leave a comment.Shelly E.
Customer did not leave a comment.Tomas Z.
Customer did not leave a comment.Ashley K.
Customer did not leave a comment.Mark P.
Both employees that I worked with were excellent! Competent, knowledgeable, friendly!Andrew B.
Customer did not leave a comment.Edgar D.
Used after-hours drop off. Would have been nice if your system automatically sent text or email confirming that I dropped vehicle off at location at the time of drop off. I did receive confirmation first thing in the morning.... but it would be nice to know immediately that your system recognized my location.James Z.
Customer did not leave a comment.Brenda R.
This owner is always very helpful, no regrets ever.DON N.
Customer did not leave a comment.SOORIN S.
Customer did not leave a comment.BRYAN T.
Love thus location. Always amazing customer service and always a pleasure to work with them.Victor G.
I've rented quite a few vehicles from uhaul and this was the worst one I've ever used. The brakes were really bad and when you were stopping you had to put both hands on the steering wheel because of the terrible vibration that was occurring. I have to rethink about ever using this company again I know that they don't care what is reported I bet they rented it out right after I leftWilliam M.
Customer did not leave a comment.Linda M.
The person who assisted us is very courteous and professional. He did a stellar job. I think his name is Matt and he is a nice guy too.Lea M.
I won't go anywhere else. Tom is an absolute professional and goes out of his way to help the customer and provide excellent service!Victor G.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Peter K.
Great experience. Very knowledgeable people. Definitely would recommend to all of my family and friends.William B.
There is only one place I can rent U-Haul truck that's the place! They are excellent!Ryszard K.
Customer did not leave a comment.felix S.
Very friendly staff and affordable prices would recommend to everyone!Craig G.
Customer did not leave a comment.Remington S.
Representative was extremely helpfulDavid B.
Drop them they care NOTHING about UhaulTownsend T.
Tom was great to deal with !BILL R.
Customer did not leave a comment.Tammi S.
Customer service was very polite.Darlene Z.
All was great.AMON T.
Nothing it was all goodMICHAEL V.
Customer did not leave a comment.Adam R.
Customer did not leave a comment.JENNIFER H.
Great service as always!Gene P.
Customer did not leave a comment.Dale F.
The man who assisted me was rude, disrespectful, and made my rental experience at Uhaul the worst I have ever encountered. I will never use the Uhaul at his location in Lake Villa again.Josselyn M.
Too far from my homeKhaliah S.
Customer did not leave a comment.GREGORY M.
See that all your agents are as commonsensical as the one I dealt with. Great guy!Curtis G.
Customer service was great!BRIAN K.
Staff was extremely friendly and helpful!Erica L.
A very tight space!Michael M.
Customer did not leave a comment.Jeff N.
We had a bad experience with budget not having a reserved truck for us. My wife stopped at this location. The staff was so friendly! I will definitely use them again and refer people to that location.John F.
Customer did not leave a comment.ARTHUR D.
Leave the truck loaded with a full tank of gas so that i can easily leave it the same way when i return it.BILL V.
Customer did not leave a comment.JOHN A.
It had lots of leaves and stuff on the inside We had to sweep it out when we opened it.Mari K.
Customer did not leave a comment.KEITH C.
Customer did not leave a comment.Sylvia I.
Customer did not leave a comment.Angie S.
The van I rented was dirty. There was trash in the driver area. The cargo area had broken glass and was generally filthy. The sliding door window was cracked. This rental location needs to do better.Douglas E.
Customer did not leave a comment.TIMOTHY M.
Customer did not leave a comment.Austin F.
Customer did not leave a comment.Tom C.
Customer did not leave a comment.KEVIN I.
Customer did not leave a comment.Ken P.
Customer did not leave a comment.Matthew S.
Great servicePAUL L.
Customer did not leave a comment.LYNN E.
The man who helped us could not have been nicer. The whole process ran smoothly and professionally. Thank youKATHY M.
Make mobile app more user friendlyEloise G.
Customer did not leave a comment.Anton H.
Everything was perfect and friendly.Pete K.
Super people to seal with Truck ready to go.Donald H.
Customer did not leave a comment.Norma P.
Very helpful man at check in manually checked me in as I was too late to use online check in service.Tina S.
Customer did not leave a comment.Liliana H.
I was told I would get a refund on miles not used the trip was 950 miles and I was sold 1350 I said its not that far but they said I will only be charged what I use but that was a lie I was over charged and lied tooRobert H.
Friendly, professional, I won't go anywhere else now.Katherine A.