Customer Reviews for Advanced Auto Works Inc

No complaints about this location. I had a truck reserved at another location, when I arrived to pick up the truck there was no one at the location. I called the customer service number and they tried to call as well. They then told me to go to Tom's place to pick up a truck and they knew that I was coming. They did not and had actually closed for the day!! I was frustrated but Tom took real good care of me by turning on his computer and getting me a truck in the size that I had originally reserved!! I will definitely recommend him to anyone. Thank You!!!

My sister was moving from Illinois to Wisconsin so we set up the Pick up in Lake Villa and drop off in Kenosha. It was changed by u-haul to accommodate U-Haul not the consumer. .

I only rent from this location. Tom has always provided great customer service and this is why it's always brought me back to this location.

Tom & His crew are Great!

overall good experience.

We've rented from here twice. The process was very easy and the owner was very accommodating, helpful and personable

It was Great customer service!

Nothing. Tom was so helpful and accommodating

Tom was a great host!

This is the best place to rent your truck. Excellent service that is upfront, quick and accommodating. Highly recommend.

I wouldn't change a thing Tom was great overall experience was excellent

Our rental could not have gone any smoother and the people were so pleasant, we will definitely rent here again when the need arises.

Tom always does his best to take care of you.

I 100% recommend this place for your rental....I felt very comfortable and well served...I could not say more ....mr and mrs attended to us and we felt like we were home........and to say the drop off location person too he was very well the same we felt like home.....GREAT SERVICE BOTH PICKUP AND DROP OFF LOCATIONS....this was my first uhaul transaction so I'm very happy!!!!

Change the look of the 24/7 pick-up prompt that you text to renters. The link looks like an ad and is easily missed. The link to begin checkout and to access code for lockbox that holds rental key, should be bold and must stand out from the rest of the text which is too visually busy. I had to request help at the site because the link to begin self checkout is visually indistinguishable in the text.

Tom was very helpful

Tom was helpful!

Efficient on line check in made it easier. Treated well at pickup site and business owner was friendly and explained everything thoroughly. Good experience!

Very friendly guys. Thanks so much!

Excellent service. People there are honest, friendly, and very helpful.

Excellent experience!! Owner and staff always very pleasant which makes even renting a trailer a wonderful experience from start to finish. Thank you!!!

Extremely helpful in solving a problem when I rented a small trailer. Three of the guys at Advanced Auto took a good 20 minutes to find a missing fuse in my vehicle when my lights harness did not work. Very pleasant folks and outstanding customer service. Highly recommended!

My U-Haul experience was GREAT. The owner (Tom) at this location goes above and beyond to please you.

Tom was a nice guy and took care of me quickly. He even called to let me know my equipment was ready a few hours earlier than scheduled.

The owner at this location went above and beyond to make me happy. What a kind man and what a great rental experience.

Tom at Advanced auto works was extremely nice and helpful! Hell of a guy! I will definitely come back and rent from his location next time!

Very quick and efficient

Everything went smoothly, no issues. Great experience!

Thank you.

Friendly staff. Clean, ready to go equipment. Noted many U Haul units on the road, so you are doing things right. Will recommend your services to others and will surely be a repeat customer should the need arise.

nothing at this site it is excellent

Tom in Lake Villa was great. His customer service in unmatched.

Very friendly staff!

Great service! Wonderful crew!

I had reserved a 10 foot truck, but when I went to pick it up, they only had a 15 foot truck. Even though I was getting a free upgrade, I was nervous about driving a bigger truck. Tom gave me some driving tips and took the time to reassure me that I could drive the bigger truck. Everything turned out great. And in the end, I needed the bigger truck to move all our stuff. Thank you!

they did not have my reservation from 6 weeks ago and then charged my account for 953.00. They said they thought it was a month reservation. So my account was charged

Tom was very pleasant

I have started using Advanced Auto Works as my pickup and drop off location. I am always welcomed with a smile, no matter Owner or employee. Even upon return, after a hot hot day 6 hours. A again smiling friendly face came out to approach me. I did not have to seek someone out nor hunt someone down who I could return my U haul with. Outstanding service, efficient and great on time, in and out with a smile on MY face most importantly. Sincerely, Katie Adams Extremely Happy Customer!!!

Friendly

This place and owner are always amazing. Keep it as it!

Friendly and prompt service!

The employees at this location were extremely nice and helpful. They made sure during my mobile intake that I didn't have any issues. When I returned the truck, they were again extremely helpful and made sure I did not experience any issues. I will always use trucks from this location and may even start to take my car there for work!

* Basicly comes down to service with a smile! Advanced Auto Works will continue to have my business every time in the future! Owner was so friendly, welcoming, and pleasant to work with!!!! 10!!! 10!!!! 10!!!! ??

Nothing ! Great experience!

The online check-in process is a massive failure. I am beyond thankful that Tom was on-site to assist, otherwise I am not sure that I would have been able to actually access the equipment I had reserved. The system needs a massive upgrade before it can be considered even remotely helpful.

Everything went well. Electronic pick up takes a little getting used to , but it worked fine. I will use this location again.

Everything was perfect

Drop off was quick and super easy. Great service!

There is nothing that you could improve. This was the most pleasurable and efficient rental I have ever had in my life from U-Haul, and I have rented all over the country! Tom is truly an asset to your rental locations!!

Tom was super helpful and great to work with!! Thanks!!!

Great people to do business with

nothing - great experience!

Very easy ,quick check in and out..

Tom and the crew at Advanced Auto Works are the best!