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JOSEPH J
Customer Reviews for Advanced Auto Works Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Men at the location was super helpful and friendly!
Vasyl CWe always get great service from this location no improvement needed.
Augustin ZThe owner Tom was very Friendly and helpful and we had a great conversation as we are both older gentleman. A real pleasure to rent from Advanced auto works. Martin Duprey
MARTIN DOwner was very helpful I will rent again
LISA HAlways friendly and accommodating! I was able to depend on them last minute as I was moving.
Damon PMatt and Tom were very friendly. I would recommend this place to anyone.
jutta pMy receipt says I was charged 52.79 after looking at ny bank he charged me twice $65.65 i will be disputing these 2 charges
ASHLEY INothing
William MGood luck guys! Hopping economy get better!
Alejandro SCustomer Service was beyond what I expected. I will recommend them to everyone!!!!
Patricia GThe ac/fan in the truck did not work AT ALL. While the truck seemed otherwise well maintained and clean, it was a miserable experience to drive it.
Jessica QEverything perfect, but left wallet in truck and have been trying to contact business owner
Samantha DAbsolutely the BEST CUSTOMER SERVICE and MOVING EXPERIENCE I HAVE HAD and All because of TOM, and his staff 😀 Thanks for reaching out
PAM RThis location is fine for a drop off if you don't mind doing the self dropoff via the app. If you want in person drop off I would select another location.
Adam RTom was incredibly helpful and made the trailer return seamless. Highly recommend
JAMES MService was awesome there is nothing you can do. I think you were excellent.
Carolyn SVery helpful and friendly and very affordable which is awesome with the economy right now. Thank you so much for making our move a little bit easier 🙂
Rose SI found it to be a fast and friendly rental experience at a fair price. Super staff. We needed a 5x9 utility with a ramp to carry a small lawn tractor. The trailer performed flawlessly.
Randall PWe are absolutely grateful for the attention and service provided by Tom Podock. He is a service oriented professional with personality and a sense of friendliness. It was a truly pleasurable experience.
Rowland WTom the owner of Advance Auto is a wonderful service provider and a great reflection of U-Haul dedication to their customers.
Joseph BFriendly staff easy
William BNothing that I can think of. Tom was the best to deal with.
bill hAdvanced Auto was Great ! Tom the Owner to Mike the UHAUL specialist. Great Job
Brian HFriendly and professional service
Adam KTom was very helpful in accommodating our need for a cargo van. On-line registration process made things go very smoothly . Thank you.
MARY RThe Staff at this location have always been Great to work with, and close to home for me so I will make this my goto location
Kevin MHave customer verification steps completed before arriving to rental pick up location
Conner MBad muffler or exhaust pipe causing the mileage to go to around 7.5 mpg, very costly for the 171 mile trip, took 21.5 gallons for the trip along with driver door being bent and having to slam it a couple times to get it closed. Funny part is it had a Uhaul passed inspection sticker and person who did inspection. So I probably won't go there again and may not use Uhaul again, there are other companies out there. About a 5 hour rental for 171 miles and 15 for the insurance was around $181, and the gas was $72 for the trip. Way to much gas for the vehicle, should've been around $35-$40 because most of it Hwy.
ARTHUR DVery friendly and service was great
Augustin ZThe staff here was helpful, but the Uhaul process itself was a mess, confusing, and irritating. The staff here were not aware we would be dropping off. Again, this was not the drop-off site I chose online, but we were redirected there on the day of the move. It was not helpful or convenient on what was already a busy, stressful day.
Theresa HAlways Great. Thank you.
AMON TThe location was great. The U-Haul App, however, SUCKS. Freezes, lags, doesn't complete the pickup/return process but then just registers as picked-up or returned even though all the info/photos weren't entered. Multiple errors, had to reset the app several times before I got it to take. The website is just as bad.
Tyler BThis location had the friendliest customer interaction that I have ever had in my UHaul experiences over 5 decades.
Terry CSecond time renting from this location. Both experiences are above my expectation. Friendly and helpful staff. Also booked movers they've partnered with. Hoping I wont need to move again for a while, but if I do, I would rent from them again!
Pauline CThe APP is very buggy....it wouldn't load pages after I selected the continue buttons. If there is a location with less than average cellular coverage, the APP is ineffective.
William BMatt & Tom, were great! Everything went smooth - thank you
Brian HPleasure to do business with
Stephen FSmoothness process. Would rent again
PATRICK VFriendly and knowledgeable service staff
Mark FThey did great. It’s a small venue. They were helpful and took care of everything. Thanks
Tim MThe gentleman at the U-Haul office was outstanding. We are so glad to have him in our neighborhood.
KEN WVery friendly staff!
Joan LNothing, as it has been fantastic for at least the past 15 years!
Lori CAll went well
MARIA PDo nothing you are perfect!!😁
Ryszard KTom was excellent to work with, had some questions on hours of operation and he exceeded my inquiry. Will return if needed, highly recommend.
MIKE HThe price is too high! I hate uhaul you rip people off. $.99 a mile? Seriously? You suck. Location is great good guys. Not their fault uhaul sucks
kimberly fVery friendly service, equipment was clean and ready to go when i arrived. Check in was also very easy. I will rent from them again in the future
Jack KGreat service! Always use this location!!!
SUE STom made everything so easy for us when the uhaul mobile check out wasn’t working and accommodated a few changes in our schedule!! Thank you!!
Gina WTom the owner ,Matt and Mike make it seem less and such a no stress process I will always rent U-Haul from this location , perfection realized ...👍
Ronald CThankfully the owner of the location was there otherwise we wouldn't have been able to access the keys to the truck. The code that the Uhaul website provided was a number code and the lock was a word code. We waited for a half hour on the phone and simultaneously using the chat feature. We spoke to one person on the phone and the person over the chat feature seemed condescending. Neither person helped us. To clarify, this is NOT a reflection on Advanced Autoworks. I have used their uhaul services before and have been very happy. This is the first time I have used the online service at their location (I HAVE used it elsewhere), and I was very unhappy. Thankful the owner stopped by!
Jessica BGreat location. Friendly people to work with.
Trevor RThis was one of the easiest rentals I have done both pickup and drop off, the staff was fast and courteous, and the equipment was well-maintained I will be using them again.
Kevin MBoth employees that I worked with were excellent! Competent, knowledgeable, friendly!
Andrew BUsed after-hours drop off. Would have been nice if your system automatically sent text or email confirming that I dropped vehicle off at location at the time of drop off. I did receive confirmation first thing in the morning.... but it would be nice to know immediately that your system recognized my location.
James ZThis owner is always very helpful, no regrets ever.
DON NLove thus location. Always amazing customer service and always a pleasure to work with them.
Victor GI’ve rented quite a few vehicles from uhaul and this was the worst one I’ve ever used. The brakes were really bad and when you were stopping you had to put both hands on the steering wheel because of the terrible vibration that was occurring. I have to rethink about ever using this company again I know that they don’t care what is reported I bet they rented it out right after I left
William M