The gentleman at Advanced auto works was great. I was greatly dissatisfied that U-haul changed the location of my pickup and never notified me. Went to where I reserved the truck and where the email I received from u-haul an hour prior confirming the location to find out they changed the location....very dissatisfied with Corp UHaul for this runaround and will use Penske next timeMargaret D.
Trailer Rental & Towing in Lake Villa, IL at Advanced Auto Works Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lake Villa, IL 60046
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 5.0 Average Customer Rating
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Get a bigger parking lot!Geri G.
Super friendlyStephanie S.
I was not expecting to drive 40 miles to pick up the truck.Mark A.
The online app takes WAY too long to approve the pick up, especially since the appointment had already been confirmed. The way the message is worded it appears that the reservation may not be approved. Very stressful, especially when waiting to get in the vehicle. Additionally, having to submit several forms of "verification" that had ALREADY been submitted to UHaul is ridiculous. My driver's license and alternate contact numbers had already been submitted in the initial reservation process. We had to call the regional dispatch to make sure this process was going to be completed. Regional dispatch was very helpful and reassuring but this convoluted pickup process requiring duplicate uploads should be eliminated. The drop off process was MUCH smoother and straight forward.Patt S.
Excellent customer service, great equipment, fast check in and check out. Exceeded all my expectations.JOHN S.
Very helpful customer servicePeter L.
easy transactionDANA H.
No complaints about this location. I had a truck reserved at another location, when I arrived to pick up the truck there was no one at the location. I called the customer service number and they tried to call as well. They then told me to go to Tom's place to pick up a truck and they knew that I was coming. They did not and had actually closed for the day!! I was frustrated but Tom took real good care of me by turning on his computer and getting me a truck in the size that I had originally reserved!! I will definitely recommend him to anyone. Thank You!!!Kajaffa B.
My sister was moving from Illinois to Wisconsin so we set up the Pick up in Lake Villa and drop off in Kenosha. It was changed by u-haul to accommodate U-Haul not the consumer. .Kelly L.
I only rent from this location. Tom has always provided great customer service and this is why it's always brought me back to this location.Guillermo M.
Tom & His crew are Great!CAMDEN J.
overall good experience.Joe W.
We've rented from here twice. The process was very easy and the owner was very accommodating, helpful and personableSusan B.
It was Great customer service!Corrine M.
Nothing. Tom was so helpful and accommodatingrose P.
Tom was a great host!David W.
This is the best place to rent your truck. Excellent service that is upfront, quick and accommodating. Highly recommend.MICHELLE S.
I wouldn't change a thing Tom was great overall experience was excellentDavid Z.
Our rental could not have gone any smoother and the people were so pleasant, we will definitely rent here again when the need arises.CINTHIA G.
Tom always does his best to take care of you.John S.
I 100% recommend this place for your rental....I felt very comfortable and well served...I could not say more ....mr and mrs attended to us and we felt like we were home........and to say the drop off location person too he was very well the same we felt like home.....GREAT SERVICE BOTH PICKUP AND DROP OFF LOCATIONS....this was my first uhaul transaction so I'm very happy!!!!Maribel R.
Change the look of the 24/7 pick-up prompt that you text to renters. The link looks like an ad and is easily missed. The link to begin checkout and to access code for lockbox that holds rental key, should be bold and must stand out from the rest of the text which is too visually busy. I had to request help at the site because the link to begin self checkout is visually indistinguishable in the text.Joseph F.
Tom was very helpfulPeter T.