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Chris R
Customer Reviews for Advanced Goodyear
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you very much for the customer service while life and very appreciate it
MARCELLA NImprove website performance. Multiple issues
Daniel VVery good service nice people
AHMAD JTruck did make a loud noise and vibration when idling and also when braking, at times.
ROSA MStuff we’re kind.
RICARDO GI had reserved a truck, appliance dolly and blankets weeks ago and when I arrived at my 8 am appointment time the had the truck but nothing else. They told me I would have to call other sites to get my supplies. Worse than that the truck only had a 1/4th tank a gas and we were moving over 30 miles away and I had to drive miles away to get my supplies. The last thing I wanted was to stop for gas before I moved. Not wanting to run out of gas on the highway with traffic jams I filled up the tank which cost over $140. I had to figure out how to turn off the TOW setting on my own. After all that I only used 1/8th of a tank of gas so I wasted over $100 in gas. I will never rent a U-Haul from a community business that rents U-Hauls on the side. I recommend only renting from full time UHaul only businesses that have trucks with full gas tanks and have the supplies you need.
JOHN GDoing a great job. Thank you.
david wWonderful location, staff were kind and efficient. Truck was in great condition and requested equipment was available. Overall positive experience, no improvement needed!
SARAH AI think the inside of the trucks need more cleaning, specially, the cup holders.
AMAN MYes, absolutely I would recommend this U HAUL. If you had 10 Stars I would give you 10 Stars.
WYNNE SNothing, Made me a priority
Knox JHelpful and friendly. Very easy drop off
JULIE WNice people to make business.
hector cI didn't get my rental the 1st time but this location managed to get me my rental on the 2nd try!
KELSEY REnsure that moving equipment is available when reserved.
MALAYA AN/A Everything was done in a timely manner. Staff was very friendly!
Danette TGreat customer service, as always. The staff is cool and friendly. I have you this location multiple times and have never had any issues.
KENNARD GThe guys were very helpful , the service through the process was excellent. Thank you guys for making it easy for my moving process.
AHMAD HYES
CHICO HKeep on doing what y'all are doing!!
Cody MThe trailer was full.of dust, leaves, dust and dirt. Understandably, because it's a tiny storage location, surrounded by trees and the environment. I didn't mind at all. Now, the customer service of the office and the two guys who brought the trailer over next to the office and when I dropped if off, it was "OUTSTANDING SERVICE!"
LUIS VEverything excellent. Thank you.
PHUONG BThis is the best experience in 25 years. Friendly, curteous , treated me with respect like no other. Thank you for everything
ROGER JI wasted a 30 mins of my time sweeping up cigarette buds, water bootles, and debris. This is the first time I had to clean U-Haul before using it.
Tayah FSuper friendly helpful all around great costumer service
AMANDA NExcellent, fast, and courtesy services
Doris LThe method of checking the vehicle back in did not work well in the app.
Rafael J10+
FLORIAN DExcellent and friendly staff.
Richard SI had rented a dolly and a furniture dolly and when I picked up the location had none to lend us. They told us they dont have any at their location. Someone from customer service told me they called a different location and that I could go there to pick up the dollys. upon arrival at the other location they told us we couldn’t rent theres. This set me back about 2hrs. I wont rent a uhaul again nor recommend it to anyone. I will be hiring professional movers next time.
Daisy CReally appreciate the support with the sticky door.
Jodi UGREAT CUSTOMER SERVICE. I WAS IN AND OUT FAST
JOANNA AI appreciate your help in making my task an easier one, thank you.
Ericka ASmooth and easy pick up and return of rental.
John ADrivers side headlight is burned out.
GARY HVery pick up and easy drop off
Mohammad NThe customer service representative started telling me that I was lucky that I made it to my appointment and I could’ve lost my reservation because I did not make it to the appointment on time. When I booked my reservation through the website, they did not say that I had to be there at the exact time. I also requested a utility dolly so we can move a refrigerator and the customer service rep said that they did not have one. Also, from my previous experiences, I used to rent U-Haul’s with the ramp in this one did not have one so it made it even more difficult to load a refrigerator into a U-Haul.
Alan OThank you!
Antonio ZExcellent customer service!
GABY CMy truck was supposed to be ready for self pick up. It wasn’t I had to come back I was told that the office open at 7:00am and open the 730am when they open I wish so I command line. They told me they needed to help the Goodyear customers first. A gentleman wanted to help me, and someone else told them no finish the line 1st, and help hem later
JUAN MThank you
Hector VThere was concrete residue on the bed.
bruce tIt was a very good location to pick up the uhaul. We will use this service again. Thanks!
ERIC HU-Haul turned simple move from one storage unit to another into a day of nightmares...and when I told them about my experience they really didn't seem to care...Never again
elizabeth hThe truck smelled like smoke and the seats/cabin part was dirty. Driver door wouldn’t shut unless you slammed it shut.
Noel K