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Kimberly V
Customer Reviews for Advanced Property Maintenance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The hitch was placed in the Crystal Valley location without issue. I reserved a 5x8 trailer and requested an enclosed ramp version so I could fit a queen sized bed. On the day of pick up, I was notified that my “trailer” was ready and it was to be an open style which was not what I reserved for out of state move. I was then told to drive 1.5 hours away to get what I reserved and no guarantee that it would have a ramp! The staff at the Crystal Valley location where I made the arrangements told me I could rent a 6x12 instead to fit my bed and other belongings. I stopped in Flagstaff Arizona at a u-Haul because I was feeling a shimmy. The man there told me my SUV was only rated to pull 2000 pounds on my transmission!! The Crystal Valley staff told me it would be fine to pull a trailer up to 4400 pounds but did not even mention transmission capabilities. I could have easily destroyed my transmission! I drove the least hilly route to my destination and took it slow as a result, causing 6 more hours on the road. The staff was VERY irresponsible to have allowed me to take a trailer that large when my SUV should not be pulling it. . U-Haul needs to allow customers to actually receive what they reserve and not be forced to drive 90 miles to get what they reserved and still not be guaranteed the desired equipment! Lastly, I purchased a hitch lock from U-Haul which was put on by the Gilbert location worker after putting the trailer on my hitch. He gave me the WRONG keys to the lock which I discovered upon return of the trailer in San Diego, CA!! The U-Haul person was able to use another lock and key set to unlock the hitch lock luckily. Just a disastrous experience all throughout!
TAMARA RThis location on 543 S Gilbert is always good to us! They are our go to place when we need any Uhaul services. They have a great team that makes the process quick and efficient.
Tracy CGreat service. Highly recommend.
ANDREA LThe AB Movers I hired were fantastic. I would definitely use them again
BRENT PWe had an issue with being charged for not filling up the truck full and I disputed the claim and they gave me a credit. We had previously rented from uhaul and when we went to make a reservation, it made me pay a similar charge before it allowed the agreement to go through. I just paid it so I could book the rental. Seems like a systemic issue with charging customers a refilling charge even if it's not warranted.
KEVIN CVery courteous and professional. Thanks!
GARY VDolly’s given to us were covered in mud. Truck was not swept out and had dirt/debris inside. Didn’t have the number of furniture pads we had originally rented.
Nathanael SDespite a nation wide computer issue Wayne was outstanding. He immediately let us know what was going on and he would be right with us. Our truck was ready to roll. Luckily the computer issues were resolved and we were quickly on our way! Thanks Wayne!
BRIAN GStop changing peoples locations & day of reservation just let us book the truck.
Evelyn BThey were closing around 3:30 the day I showed up to drop off. He was generous and said he’d help with it since it was a trailer. He was helpful but short and was clearly in a hurry to get out of work for the day.
Beth MI will never use uhaul again. This company is extremely poor at customer service. I was told the afternoon before my pickup date that the equipment I was renting was not available. Then I was charged extra for another truck. Then I was on the phone and trying to ask questions and the people either transferred me to another person or was hung up on. This company just plan sucks!!!!!!!!!!
JOHN BFantastic service
WILLIAM BWhile the customer service rep was really friendly when we had to return the truck, the truck we did receive was in disrepair. The rep admitted that alterations were made to the truck and that's why it was so poor functioning. Our only option was to rent a truck that was half the size, causing us to make multiple trips, which we had not planned for. Furthermore, when we disputed the bill, we never received a call from anyone regarding our dispute and instead, we received a receipt with a promissory note attached with my forged signature, requesting that we pay an extra $40. I would request that Uhaul make some regular visits to these facilities to verify that the trucks are all in good, operational condition, including taking a test drive. While we understand large moving trucks aren't the smoothest ride, they shouldn't be so bumpy that you're flying out of your seat and feel unsafe driving about 30 mph.
Cassandra BProvide them the pick up location they requested or at least one that’s not 30 miles away.
Brendan ANeed longer hours 8 to 3 makes it hard for a drop off
MICHAEL FSuper simple and very nice young lady and the desk.
PAUL GExcellent service. Super friendly! Thank you
MARISSA TThe truck roof leaks. Got my boxes wet in the over cab storage.
Jeff BI was charged $24.95 for gas and I had filled it to where it was supposed to to be
NINA MDropped off after hours. No contact with personnel.
Donnye MWe came half an hour before the office was closed and the person in the office was not very receptive to clarify our doubts. We had to call the corporate to clarify our doubts. It would have been great if the person was able to explain how to use the vehicle.
PRASAD GFriendly and great service.
STACEY VExcellent experience for a U-Haul! Would absolutely recommend this location
Ricardo SIt was closed when I dropped off the truck
MARIO FFriendly agent/young female, don't know her name, unfortunately.
WILLIAM BWhile the guy was nice, the truck was junk. I will never rent from a mom and pop U-Haul location ever again.
MARK BGreat everything I love y’all
Brandon HFriendly, all in order, everything went well. Very Pleased by service and vehicle condition.
PAUL KThe on-site representative was awesome! Friendly, helpful, and on top of everything. Will use again if necessary!
NICHOLAS MThe tank was below half and I put $15 dollars in after I was done and it was over half. Then they still charged me $12 on extra for some unknown reason. Shady
Tiarra VWould be helpful to post business hours. Arrived at 4:00 pm only to find them closed for the day.
JOHN CThe lady was very nice and help due tow the damage the other location done, it took her a while to fix it to be able to get my car off the tow dolly, she also informed the contact you all because it could be a very bad accident, and a huge law suit due to the way the other location put my car on the dolly
Marcellous YNo hiccups!
PATRICK KThe person who helped me was amazing. Very friendly and refreshing
KEITH SWhen the service rep hooked up the trailer, he failed to tighten the hitch nut all the way. When we loaded the bike, the trailer hitch popped off, lifting the younger up and just missed my face/head. It scratched the tail gate of my truck, as well as the emblem. This tech needs to be retrained/certified on how to properly attach a trailer.
BERNARD BThe truck has less than 1/4 gas in tank which ended up being about 50 miles worth gas. Honestly it pissed me off when I needed to put gas in during the move
Eddy KOvercharged they had wrong starting mileage. Now have to go through the hassle of getting our money back. Will not use uhaul again.
JORGE AI received a message that I had not returned the truck on time, when I did in fact return the truck on time. The message was very accusatory and after I responded, I never received any further response confirming that I there was a mistake. This location needs to check their inventory better and then respond when it is discovered to be an error on their end. Leaving customers in the dark after accusing them of stealing vehicles isn’t a great business practice.
ZACHARY DI reserved the equipment for 10:00 am (24 hours) and I got there at 9:33 am. When the associate completed the transaction, your computer system tried to charge me for a two day rental (24 hours and 23 minutes)!! This process is awful!! It would be intuitive that I wanted the equipment for only for 24 hours ( as I indicated in the online rental. Therefore you need to change your system whereby the associate’s rental time automatically overrides the online requested time. This caused a delay in getting the equipment and distrust of the associate. The online price and his price did not agree until we figured out what was happening! This was not a good experience!!!
RON WI arrived 2 minutes after closing, and I knew that, and was planning on using the app to check in. Instead, the fella running the location stayed after hours to get the truck and trailer checked in and me on my way. Great job, and a great experience.
EDWARD HThe young lady that helped us was very nice and went out of her way to make sure everything was perfect for us. Thank you!
MATTHEW YI have rented many times from this location..always friendly and fast..
BECKY SThe back of the van was dirty. The oil needed to be changed and the window wiper fluid was low.
Kurt PCalled Monday and no answer all day, voicemail box was full and couldn’t leave a message. Trailer lights had a short and kept flickering out and on. Returned on Sunday, rental was til Monday morning but they said couldn’t compensate me for anything. Drove in dark at 4am, hoping not to get a ticket or accident in the dark! Even purchased another pig tail to verify trailer and not the connection to the vehicle! BAD on this!
AMY STruck engine light came on and broke down on I-25. Hose broke, poor maintenance.
DANIEL WThe drop off location was a dump. It looked like a junkyard. I dropped off the truck after 6 PM, so I didn’t interact with any staff. The return process wirh the app was confusing and cumbersome. I was tired from a long day of moving and I didn’t want to deal with a complicated process.
Dennis CEasy in and out, friendly staff.
Dan RNo attendant
Awais AU-haul app crashed when returning the rental
Francois VIt would have been great to have someone on staff present for the pickup. It was clear that it was a self pickup situation.
Kevin CEverything was ready for me when I got there. Sam was Great to work with!!
DOUGLAS SI see nothing the staff was very helpful and vehicle operated without any issues and was very clean and well maintained when we picked it up. Only issue was we could not get the u haul app to work for checking the truck back in.
Michael SEverything was Great!
DOUGLAS S1st: Uhaul called me at 4:30PM the day before I was to pick up my truck & tow dolly, and said I had to pick it up in a different city, Castle Rock and they didn't open til 10AM. I paid the movers to wait while I drove to pick it up. The girl that called was rude and said all I can do for you is give yo 60 free miles, I wasn't paying for miles anyway, BIG DEAL! This through the whole trip off. The truck was dirty, and the chain on the dolly didn't have a hook, so it came loose and I got pulled over for the it dragging. They couldn't even give it to me with a full tank, it said "A LITTLE OVER HALF". I filled it a little above 1/2.when I returned it, it was closer to 1/2 tank. After returning the truck the inspector said I owed $12 for gas. After spending $1,500 on this truck. If you would have gave it to me full I would have returned it FULL NONE OF THIS "LITTLE BIT ABOVE HALF" Bullshit!!! to get another $12 from me. VERY DISAPOINTED
THOMAS CWe dropped the Uhaul off by parking it in the parking lot and dropping the keys into the drop box. So we didn't interact with anyone and didn't see the inside of their facility.
Aaron PWorst experience ever. We booked for Elizabeth pick up of truck, was moved to Castle Rock without our approval. One poor young man was trying to handle a slew of problems and field manager would not answer phone. Waited 1.5 hours to get truck then engine light came on. Very unpleasant experience.
Lee SLocation was ok, just a dirt lot, but there was no one there to help in person. We had an issue where the wind and rain got bad, and it closed the U-Haul door with the key inside with the truck still running. We called U-Haul for help but wait time was 17 minutes, but they at least reset my app to make sure it worked, and I could do roadside assistance. However, roadside assistance was very slow, it took 2 hours just to be accepted and then it was going to take 2 more hours for someone to be dispatched. We were there for 3 hours and ended up going through a private key person o help for half the price. U-Haul staff on the chat were not empathetic and unhelpful. They kept saying someone was calling and texting me about the roadside assistance, but no one ever called or texted. I had to get back on the chat multiple times for updates and help.
Katelyn PI had a very disappointing and horrible experience and the manager didn’t seem to care. They failed to hitch the trailer correctly thus almost causing me to have an accident with my car among other things.
Jackie WI dropped the truck off and the employee (he admitted he was new) had no clue what to do. I asked repeatedly if I needed to sign anything or do anything and he said no but I didn't get a return confirmation email (or text) until I called corporate the following day. They informed me that it hadn't been logged in as returned. I also returned unused packing materials and when I called to ask about a refund was informed that this location doesn't do returns so I had to drive back and pick up my materials so I could take them to another location.
Carole S