The attendant noted in her comments that the fuel return level was above the required amount (1/4 tank) but make a mistake when indicating on the chart to show 1/8 tank. This resulted in a $30 fueling fee + $36 fuel charge. I returned to the location a few minutes later to report the mistake and she contacted U-Haul 'traffic' to have the matter reversed. She then indicated that U-Haul would take care of this soon. She also admitted that they had not added any fuel to the truck before renting to the next customer (same mileage out as my contract milage in). I returned to this business a week later to see why the matter had not been resolved and the charge reversed. I believe this is a scam perpetrated by both U-Haul and this franchise on unsuspecting customers. I have since disputed the additional charge on my credit card.
ROBERT H.
Customer Reviews for Advanced Property Maintenance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I received the most exceptional service there. Thank you
Sarah S.The woman at the main desk was very nice and patient. I was waiting in line behind another customer, and she offered to take the truck key I was returning to try to help me get moving. When I said I'd prefer to wait and discuss some items, she was very polite and didn't insist. I'm glad she was patient as we went over the truck I was returning, because there were several issues with my contract from the original pickup location, and she went through everything with me, including damage that was not notated, and incorrectly documented mileage. I highly recommend this location.
Sarah S.I was told to close my contract online if I dropped the trailer off after hours. I spent a long time searching for such a function on the website and could not find it. At least I wasn't charged the $20 fee for failing to close the contract. Would have been 5 stars otherwise.
Chris V.Possibly the quickest and most efficient u-haul experience I've ever had.
Brent D.Great service. Fast & informative price was right
andree S.The cargo trailer had dirt, few nails, etc. Had to sweep it all up before use.
Alan B.Their customer service skills were excellent! I had reserved my moving labor thru Moving Help and Rocky Mountain Moves no showed on me … two days in a row. Advanced Property Maintenance was able to find me movers within an hour! They saved the day!!!!ðŸ™
Glenda S.I wish I had known that even if I returned it early that I would not get a credit. Only for mileage. I rented it for 24 hours but only kept it for 10. I should not have had to pay for a full day
Heidi G.Castle Rock was great but the reservation process thru U Haul was a disaster. Changed locations without telling me, was hung up on twice on the 800 number while trying to straiten iit out.
BRUFF S.The vehicle was locked with the key inside and they offered no help. I had to use AAA even though I paid for U-Haul roadside assistance.
Thomas G.I dropped off after hours and it would not let me complete the drop off forms online. I had to call in and be on hold for over 10 minutes.
Jon J.The girl that checked me in was professional, friendly and very helpful. She personally loaded the 6x12 rental trailer.
Brian A.We have chosen this location (over others locally) for several rentals in past years. Great people, customer service.
Cindy P.Pulled off return without a hitch!
BRETT P.Nothing, everything was great
Chance S.Very helpful!
DANIEL B.Place is in need of significant work to get to U-Haul reputation. when I booked, I was given a choice of this location or a place in Parker. When they did not have enough moving blankets, they directed us to a U-Haul place a mile away. This place was clean and nice. Why did this place not come up on original booking effort?
John S.This location was a Godsend at the risk of sounding as though I'm dispensing hyperbole. I was on a deadline, had a grossly inferior truck already rented from another location, and had been on hold with "1-800-GO-U-HAUL" for roughly an hour in an attempt to get authorization for a new truck. Having not been able to reach anyone at "corporate" (customer service) even via the online chat, and having run out of time to continue working on an authorization, they efficiently and with all due expedience processed a NEW rental for me and had me on my way. My only regret in dealing with these wonderful folks was that I neglected to get names! The young man, and the woman (manager?) who worked with me were incredible kind, understanding, and willing to work with me (i.e. leaving the inferior truck with them to be dealt with by roadside assistance at a later point). This location may have single-handedly saved U-Haul a future customer and personal recommendations from said customer.
TROY R.Literally worst experience ever and absolutely no instructions for after hour pick up . Good time was over an hour. Just awful experience Ans will never we use uhaul again
Donta G.One of the tires on the trailer barely had any tread left on it
Stacey T.Truck had been cleaned but felt very run down inside. The truck had virtually no power driving up hills. Unable to maintain much over 30 mph while going uphill. Staff at store were very accommodating at checkout.
Kimberly W.Truck was filthy, crumbs, French Fries, splattered bugs on the windshield
Steve H.Trailer was full of nails
Thomas S.The two people working there were awesome and really helpful.
JOHN J.The two young people working that morning were so nice amd helpfull
Jewel C.Attempted to contact this location on day of turn in to ask a few questions, but nobody answers the phone. Called multiple times during 8:00 am to 1:00 pm on Saturday. Ultimately, returned equipment after hours.
Michael M.It was crowded (3 people waiting) when i checked in but very nice customer service
David G.Fast, easy in and out. Same for the return.
Cyrus D.Very helpful and knew everything else we would need to make sure the move went smoothly.
Thomas M.Have better locks
ELIZABETH S.More staff on weekends but staff working were friendly and efficient.
MARK L.Reserved 15ft truck and facility only had a 10ft to offer. I asked about the 20ft in their inventory and they said that was for someone else. I asked why that person could not upsize to the larger 26/28 in stock and they just said no. Very nice and polite staff, just didn't have the unit I needed to properly do the job.
LARRY B.This place never answers their phone or returns messages. Communication is very poor.
Tamara P.Unable to check in using app, would not do Location Services no matter what permissions I changed or Browser I used Then called in, put on interminable hold After 45 minutes on hold, I was very tired and now frustrated beyond belief Finally parked truck and dropped keys and went home You have to do something about these telephone wait times, they are unacceptable
Greg S.Staff members were very professional in their job!
FRANCIS A.The customer in line just ahead of me and myself had to run to a store to buy things to hook-up. The longer chain that connected the table on the car dolly to the center beam had the connection hook missing. I put a padlock on it but the padlock broke as soon as I made a turn. The ceiling in the building needs repaired and there is no place to sit as I waited in line for at least 15 minutes. The staff person wanted to help but was not trained.
Terry K.No one was there when we dropped the uhaul rental off.
Charles B.Castle Rock was great, but renting through Uhaul was a disappointing experience
Robert N.Very friendly and super helpful. On point with customers. Will definitely use this location again
Ashley M.U-Haul customer service in general needs to be improved. It's so hard to get into contact with anyone at all. We had so many problems with our truck
Courtney B.Rep. Did a good job and was fair on dealing with dolly
Dan W.No one to help. Told to park it wherever.
Gerald W.Everyone at this location was extremely helpful and went above and beyond to help. I can't be more impressed.
NUNO R.Amazing customer service!!
Allan W.I ordered from one location, but was told to pick up at a different location after driving to the first location.
David L.Everything went great! They accommodated a different trailer for me with no hesitations and were great people
H M.Lynn was terrific...she was extremely busy & didi the best that she could.
Joseph P.Nothing, they were getting their butts handed to them and attitude was great! Love these guys!
Melissa S.I used the 24hr service pickup/dropoff via app and everything worked outside getting my keys. The step to unlock lockbox did not work. I had to track down someone to help and added another 15min to pickup process. However once I did receive help for getting my keys, very friendly and apologetic. The floor of the truck full of dirt and small rocks. Also smelled like smoke. Outside of that no issues.
Brandon K.Inside of truck could have been wiped down
Deanna S.Cassidy was very knowledgeable and helpful. She was also very friendly and accommodating. I've used Uhaul many times over the years and this was the easiest its ever been.
Debra L.Awesome people it was great.
Jonathan L.Cassidy was very knowledgeable and helpful. She made the experience feel like I was working with a friend!
Debra L.