Customer Reviews for Advanced Property Maintenance
(U-Haul Neighborhood Dealer)

3,476 reviews

543 S Gilbert St   Castle Rock, CO 80104

(720) 439-2431

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8 am - 1 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(720) 439-2431

543 S Gilbert St
Castle Rock, CO 80104

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8 am - 1 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The truck reeked of urine, there was trash, and all the components were sticky. I dropped off my truck about 12:30am in the early morning, it was pitch black, and I accidentally left my expensive gallon water bottle and airpod holder in truck. I called and left a message around 1:15am advising that I accidentally left my water bottle and airpod holder in truck and that I would be back in the morning during regular hours to pick up. I called again at 8am, 8:30am, and 9:15am with no answer and no response. I was able to make it to the shop at ~12:15 and the receptionist said they hadn't heard the messages, the truck was already checked out, and they would call the current renter and that I should try to come by tomorrow and they might be there. By saying that, it only confirmed the truck wasn't cleaned otherwise both would have been easily observed.

GABRIEL M. 
Rating:
5.0

Customer did not leave a comment.

Mose M. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS E. 
Rating:
2.0

Couldn't get into the truck with the 24/7 thing Cancelled my truck the day of moving and had to make more trips with a smaller truck Mileage was supposed to be discounted and wasn't Never got a call back from Matthew at the store

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
3.0

Truck was dirty when I picked it up and it leaked oil all over our new driveway. Poorly maintained trucks!

Brian W. 
Rating:
3.0

The 2 guys we not very friendly and made you feel like you were inconveniencing them. They could have been friendlier and more personable.

Stuart Y. 
Rating:
5.0

Customer did not leave a comment.

kasey M. 
Rating:
1.0

Terrible experience. Would never rent thru this outfit ever again. Should be shut down had to call call center 5 times to get rental, price was $40 higher then expected. Cabin of truck was filthy with trash. The rigmarole not worth the price.

Michelle H. 
Rating:
3.0

They were closed when we returned our rental and would've liked being able to talk to someone, but the return process over the phone worked out fine

Anderson W. 
Rating:
3.0

if you do not have a smart phone cannot do, would be nice to go over truck with someone damages ,miles gas etc. and turn back in to someone for same reason

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
4.0

There needs to be more than just one ball hitch to rent.

Nora M. 
Rating:
3.0

I did not have a problem with this location except that it was a long drive from where I needed the truck to be. I did have a problem with the whole U Haul system. Especially your online presence. I did not appreciate finding out the day before truck pick up that I was going to have to drive 80 miles round trip to get it. The message did not actually come through until 4 am that morning, but I had had so many struggles with the system, I had gone in person to the store in Denver to make sure all my reservations were in place, and the agent there told me.

Arana H. 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
3.0

The drop off was fine, the guy just took the keys and that was it.

India J. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

A pleasure to work with.

Darren Z. 
Rating:
3.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Working with APM was a pleasure to work with.

Ryan P. 
Rating:
3.0

After hours check-in process did not work very well. But worked out fine.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Go to this location!! DO NOT go to the highlands ranch location!! We had a horrible experience & will be trying to avoid using Uhaul for our next move.

Brooke B. 
Rating:
3.0

The salesperson that assigned me my truck did not assess full levels or damage and failed to notice that I returned my truck with more fuel than initially allotted and yet I was charged for even more fuel

Matt H. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Nothing - it was an outstanding experience

Anne S. 
Rating:
5.0

Customer did not leave a comment.

Pascal F. 
Rating:
2.0

Customer did not leave a comment.

Julie R. 
Rating:
4.0

Customer did not leave a comment.

Breanna P. 
Rating:
1.0

The facility was dirty, I waited ten minutes inside and finally walked around the side to ask for help and was told “she is probably back inside by now”. Then I was charged a $25 fee for gas. She said it was half. It was above half and needed to be at 5/8. I'm sorry there is no line at 5/8 and the gas gauge was reading in between half (4/8) and three fourths (6/8), which is 5/8. If you are gonna be that nitpicking then get a gas guard with a line at 5/8.

Carol Y. 
Rating:
5.0

Very efficient and friendly service. Very accommodating. Pretty busy also......means a popular location.

Virgil S. 
Rating:
1.0

Over charged me! Never coming here again will be disputing this with my credit card company! Awful business!

Kaylie C. 
Rating:
5.0

Crew was terrific

Mark C. 
Rating:
1.0

Dont hire hungover teenagers

Michael O. 
Rating:
3.0

Customer did not leave a comment.

Clayton S. 
Rating:
5.0

Worked well! No issues! Great service

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

Tim P. 
Rating:
5.0

Barb is very helpful and friendly! The truck was checked over before we left and all previous dings were already noted.

Con F. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

The young guy working there was very good..

chris V. 
Rating:
4.0

Friendly and helpful

Marcia T. 
Rating:
5.0

Customer did not leave a comment.

Frederick W. 
Rating:
3.0

The check in when we returned did not work. I tried 3 times to send info in the app and it never did let me finish.

Rachel A. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Thank you!!

Larry E. 
Rating:
5.0

Customer did not leave a comment.

Tracy W. 
Rating:
2.0

Make checking in after hours easier. When the app doesn't allow you to enter the info you request, pics, location etc. and you charge an extra day because you also didn't listen to the voice message left in the same day the trailer was returned. Questional policy follow up!

GUILLERMO G. 
Rating:
3.0

I was extremely displeased that my online reservation was meaningless. Its very sad that the actual pickup location was 40 miles from where I reserved the truck.

JAY H. 
Rating:
3.0

Customer did not leave a comment.

Elliot T. 
Rating:
2.0

Truck had blankets, and dolly, from previous renter, unsecured, and rolling around. Fortunately I was only moving a bed, so it didn't affect me, but still. I also have yet to recieve a receipt, they didn't want to check it in when I got back, which is ok, I guess, but I figured I'd have my closing receipt by the next day. Just very unprofessional all around.

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

Wesley W. 
Rating:
5.0

Your online rental return application needs works. I have rented several trucks and trailers this year and never been able to successfully complete the return process. It always gets stuck on the page where you add a picture of the rental even though i have made all necessary selections (the “Continue” option remains greyed out). Please fix this as it causes undue stress in an otherwise pleasant experience.

Timothy C. 
Rating:
5.0

Good experience.

David R. 
Rating:
5.0

Great service as usual!

Nancy F. 
Rating:
5.0

Office person Anna - very professional. Lot person did a very thorough job!

FRANCIS A. 
Rating:
5.0

Don't charge me a cleaning fee on something that was cleaned

Jeff I. 
Rating:
4.0

Customer did not leave a comment.

Kris H. 
Rating:
5.0

Greatest! Jeremy is a rockstar. I love Uhaul in Castle Rock seriously I have moved 4 times and I have used them every time never a problem!

Nancy F. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
3.0

The rep was friendly. Fasted pick up ever. Too fast, he didnt do a walk around. Truck cab smelled of pot, back of 26 foot was filthy. After I got home, and had movers on the clock at $200 per hour, we realized the ramp was off track. The trucks front end was so shaky, it was violent. And there was a burnt out reverse light. I will be asking for a partial refund. It too is 30 minutes to fix the ramp, at $50 an hour per 30 min. Yes, I called the location to ask for help.

Tanner T. 
Rating:
3.0

Two of the trailer tires were very low on air, I had to fill them up on my own.

Tim A. 
Rating:
3.0

Get me a receipt!

HOWARD J. 
Rating:
1.0

Huge bill when we got it. No explanation.

Katrina T. 
Rating:
2.0

Make the lockbox accessible so the equipment can be accessed outside of business hours.

Dylan B. 
Rating:
2.0

My original contract was for pickup at 2269 manatt ct. When I arrived at 7:00 I was informed my pickup had been moved to 7:30 , as the trailer was not in yet. Around 7:30 I was informed they could not contact the party that was to return trailer, but had moved my contract to 543 s.Gilbert st., where there was a trailer. However, that office did not open until 8:00. The office at Gilbert was very short staffed, but got me hooked up in good time. I was to have until 7:00 pm to return the trailer, however when I returned the trailer at around 4:30pm the office had closed. As a result I was charged the after hour drop off charge of $ 20.00. Why would I recommend u-haul at all ?

Jerome P. 
Rating:
4.0

A lot of space for dropping of rentals.

Craig S. 
Rating:
4.0

Truck needed a wash and vacuum

Jeffrey A. 
Rating:
1.0

Visit it for yourself.

ROSS D. 
Rating:
3.0

I had to pick up after hours. The process was hectic to say the least. The system kept trying to restart. It took 45 minutes in a snow storm. It was very inconvenient.

JORGE A. 
Rating:
4.0

Make sure your trucks are gassed up ahead of time. The one we puckes up had 1/4 tank of gas and we had to head to the station before we went to load our furniture.

Patty B. 
Rating:
1.0

When I set up my order, I'd requested a dozen furniture pads and a dolly. I didn't realize until I got home and opened the back of the truck that they weren't in the truck. I called the store and left a message to let them know so that I wouldn't get charged. No one returned my call and I was charged anyway. Furthermore, on Monday, 2/14 after getting my receipt and realizing I was charged, I emailed the store listed on the receipt asking to be credited and for contact confirming the credit (an apology wouldn't have hurt as well). No response. I followed up again via email on Tuesday, 2/15 again requesting for a credit and for contact confirming this. Still no contact. Does anyone check the voicemail or email at this location? Christopher Frey Contract #27628061 ChristopherRyanFrey@gmail.com

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

The young man who assisted me was phenomenal. Just a great help all around!

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Customer did not leave a comment.

GEORGE N. 
Rating:
5.0

Barb was an excellent customer rep!!! SO friendly and VERY easy to work with!!!

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

DEAN A. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
3.0

Ensure that your apps work for contactless rental and teturn. Also never received a receipt.

Dwayne B. 
Rating:
5.0

Fast and efficient drop off!!

VINCENT G. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Kendal B. 
Rating:
5.0

Customer did not leave a comment.

DEAN A. 
Rating:
2.0

It sucks cause I dropped off the uhaul at night. Now cause the guy wasn't there to verify to gas gauge I have to go with what he says about the fuel. $60 fuel fees for what in my opinion was right on. Wish I could get that money reimbursed actually. Because I did put fuel in and made sure it was where it should be.

David R. 
Rating:
5.0

The customer contact people were both great

Jon T. 
Rating:
4.0

Customer did not leave a comment.

Stacy G. 
Rating:
5.0

Customer did not leave a comment.

Tandra R. 
Rating:
5.0

Customer did not leave a comment.

Robin S. 
Rating:
3.0

I have used this location before but feel that UHaul locations in general are not taking a good look at the trucks after they're turned in. Often, the back and passenger areas have not been cleaned out by the previous renter or personnel at the location. I had to point out a lot of damage to the truck which hadn't been noted.

ann L. 
Rating:
5.0

You have an amazing employee at this location-Cassidy! She was so friendly and made our experience great! Efficient and professional. So as far as improvements, just keep her and you won't need to improve anything!!

STEVEN L. 
Rating:
5.0

The worker was friendly and very helpful. Made my drop off so easy!!!

MAXIERAY B. 
Rating:
5.0

The facility was fine but the U-Haul app never worked properly. Tried several times to create an account and it didn't work until I uninstalled and reinstalled the app. Even then, the app never found my order or attached it to my name. Basically the app and online service was useless outside of placing the initial order.

Stephen P. 
Rating:
4.0

I don't like automatic return. I prefer an attendant. It took 30 min to check in my rental so it reduced my over pay refund.

Jennifer C. 
Rating:
5.0

My original reservation was inexplicably cancelled for no reason, with no notes as to why. But we called this location and they cobbled together a truck for us out of NOWHERE. Absolutely the best location, despite U-Haul's overall terrible service.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

ROMMEL M. 
Rating:
4.0

Customer did not leave a comment.

Scot H. 
Rating:
5.0

uhaul did not have the desired equipment, was not notified until 2 days before. Not an issue with this location but the overall scheduling

Don N. 
No reviews have been submitted for this location.

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