Customer Reviews for Advanced Property Maintenance
(U-Haul Neighborhood Dealer)

3,518 reviews

543 S Gilbert St   Castle Rock, CO 80104

(720) 439-2431

Hours

  • Mon–Fri
    9 am–3 pm
  • Saturday
    8 am–1 pm
  • Sunday
    8 am–12 pm

Services at this Location:

Contact Us

(720) 439-2431

543 S Gilbert St
Castle Rock, CO 80104

Services at this Location:

Hours

  • Mon–Fri
    9 am–3 pm
  • Saturday
    8 am–1 pm
  • Sunday
    8 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Sam was great! Very friendly and helpful!

Mindi W. 
Rating:
5.0

Great customer service and support.

DARREN O. 
Rating:
4.0

Matthew provided great service which is why I would recommend this location.

John S. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

The overhead door malfunctioned and became unable to close. Luckily this happened when we were finished and ready to return. The last time I opened the door, about a minute or two later I heard a snap or pop. I was in the trailer moving items and just attributed the sound to what I was moving. When I later tried to close the door I noticed that it had retracted further forward than normal but I reached up to grab the strap and locking unit when the door jumped to the rear and smashed my hand between the door and top of the frame. Nothing broken, but very painful and bruised. It will be fine with in a few days. I'm guessing that the spring that allows the door to move easily has malfunctioned in some way. It must have allowed the door to come under pressure and when I went to move it, it released the energy making the door jump backward.

Jesse M. 
Rating:
1.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

FRED L. 
Rating:
5.0

Great staff

jeff S. 
Rating:
5.0

Fast and Courteous

Ronald B. 
Rating:
5.0

Everything was great, very quick...

Donald P. 
Rating:
4.0

I wish I had a vehicle with lower mileage. Mine had close to 90,000. I would have felt better driving across states in a newer vehicle. However the vehicle didn't give me any issues.

Vibi V. 
Rating:
5.0

The number we have does not allow messages

MaryRose G. 
Rating:
5.0

No notes, good experience.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

raymond M. 
Rating:
5.0

Reps at this location are consistently helpful, courteous, and efficient.

KENNETH F. 
Rating:
5.0

The person I worked with was very helpful, knowledgeable and customer focused. Thanks!

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Mary V. 
Rating:
3.0

The truck wasn't in good shape. The weather stripping around the windshield was coming off and flopping in the wind as I drove. This caused black marks against the cab in multiple spots. Glad it wasn't raining!!

Ken L. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

The young man that helped is very helpful. Keep him.

Joyce S. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
5.0

Customer did not leave a comment.

Don B. 
Rating:
5.0

Matt was amazing and a real pleasure to work with. He was courteous, efficient and very knowledgeable. The great service he provided and the van were superb and we will certainly recommend and call Matt the next time we are in need of this service.

joyce E. 
Rating:
5.0

The guy who helped me was excellent. He was professional and courteous.

Tom O. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Beside not being told they close at 1pm on Saturday, everything else went as planned. Got the U-haul I reserved and had plenty of time to return it.

Justin R. 
Rating:
5.0

Jeremy was a great guy.

Cheryl G. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
3.0

The cost is high for what you get (an empty truck you have to load yourself, drive yourself, and fill up yourself). I ordered a furniture dolly, but there was none. I wasn't charged foe it but it would have been good to know ahead of time because we needed it.

Jody M. 
Rating:
5.0

Customer did not leave a comment.

Dick R. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

For some reason, furniture doily was not at this location. We had t pick it up @ location by Med Ved. Otherwise, everything was excellent.

Diane S. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Very good customer service

Susan L. 
Rating:
5.0

Surprised that when I returned at 4:00 on Saturday that the location was closed. Took 20 minutes to jump through all of the electronic hoops necessary to return the truck. Seemed excessive.

James M. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
1.0

This facility processed the return of the auto transport two after the contract return date resulting in extra charges. They have been very unconcerned and have provided no help in resolving this issue.

TERRYVAUGHN P. 
Rating:
5.0

The only complaint I have is that my drop off location was changed by uhaul 24 hours before my pickup, resulting in me having to take a lot of time on the phone with uhaul to understand why this happened. Ultimately, Beth at the Kellogg at location in castle took the lead and helped me…She did a great job, but it took a lot of my time that day to get the issue resolved. Then truck I needed was within 5 miles of my home, yet uhaul changed my pick up location to over 20 miles away. It was a bad experience.

Jamie C. 
Rating:
5.0

Customer did not leave a comment.

Ofelia S. 
Rating:
5.0

Service and location was great for us.

Tom S. 
Rating:
2.0

Shock surprise by the bill.

Malcolm H. 
Rating:
1.0

The truck reeked of urine, there was trash, and all the components were sticky. I dropped off my truck about 12:30am in the early morning, it was pitch black, and I accidentally left my expensive gallon water bottle and airpod holder in truck. I called and left a message around 1:15am advising that I accidentally left my water bottle and airpod holder in truck and that I would be back in the morning during regular hours to pick up. I called again at 8am, 8:30am, and 9:15am with no answer and no response. I was able to make it to the shop at ~12:15 and the receptionist said they hadn't heard the messages, the truck was already checked out, and they would call the current renter and that I should try to come by tomorrow and they might be there. By saying that, it only confirmed the truck wasn't cleaned otherwise both would have been easily observed.

GABRIEL M. 
Rating:
5.0

Customer did not leave a comment.

Mose M. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS E. 
Rating:
2.0

Couldn't get into the truck with the 24/7 thing Cancelled my truck the day of moving and had to make more trips with a smaller truck Mileage was supposed to be discounted and wasn't Never got a call back from Matthew at the store

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
3.0

Truck was dirty when I picked it up and it leaked oil all over our new driveway. Poorly maintained trucks!

Brian W. 
Rating:
3.0

The 2 guys we not very friendly and made you feel like you were inconveniencing them. They could have been friendlier and more personable.

Stuart Y. 
Rating:
5.0

Customer did not leave a comment.

kasey M. 
Rating:
1.0

Terrible experience. Would never rent thru this outfit ever again. Should be shut down had to call call center 5 times to get rental, price was $40 higher then expected. Cabin of truck was filthy with trash. The rigmarole not worth the price.

Michelle H. 
Rating:
3.0

They were closed when we returned our rental and would've liked being able to talk to someone, but the return process over the phone worked out fine

Anderson W. 
Rating:
3.0

if you do not have a smart phone cannot do, would be nice to go over truck with someone damages ,miles gas etc. and turn back in to someone for same reason

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
4.0

There needs to be more than just one ball hitch to rent.

Nora M. 
Rating:
3.0

I did not have a problem with this location except that it was a long drive from where I needed the truck to be. I did have a problem with the whole U Haul system. Especially your online presence. I did not appreciate finding out the day before truck pick up that I was going to have to drive 80 miles round trip to get it. The message did not actually come through until 4 am that morning, but I had had so many struggles with the system, I had gone in person to the store in Denver to make sure all my reservations were in place, and the agent there told me.

Arana H. 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
3.0

The drop off was fine, the guy just took the keys and that was it.

India J. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

A pleasure to work with.

Darren Z. 
Rating:
3.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Working with APM was a pleasure to work with.

Ryan P. 
Rating:
3.0

After hours check-in process did not work very well. But worked out fine.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Go to this location!! DO NOT go to the highlands ranch location!! We had a horrible experience & will be trying to avoid using Uhaul for our next move.

Brooke B. 
Rating:
3.0

The salesperson that assigned me my truck did not assess full levels or damage and failed to notice that I returned my truck with more fuel than initially allotted and yet I was charged for even more fuel

Matt H. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Nothing - it was an outstanding experience

Anne S. 
Rating:
5.0

Customer did not leave a comment.

Pascal F. 
Rating:
2.0

Customer did not leave a comment.

Julie R. 
Rating:
4.0

Customer did not leave a comment.

Breanna P. 
Rating:
1.0

The facility was dirty, I waited ten minutes inside and finally walked around the side to ask for help and was told “she is probably back inside by now”. Then I was charged a $25 fee for gas. She said it was half. It was above half and needed to be at 5/8. I'm sorry there is no line at 5/8 and the gas gauge was reading in between half (4/8) and three fourths (6/8), which is 5/8. If you are gonna be that nitpicking then get a gas guard with a line at 5/8.

Carol Y. 
Rating:
5.0

Very efficient and friendly service. Very accommodating. Pretty busy also......means a popular location.

Virgil S. 
Rating:
1.0

Over charged me! Never coming here again will be disputing this with my credit card company! Awful business!

Kaylie C. 
Rating:
5.0

Crew was terrific

Mark C. 
Rating:
1.0

Dont hire hungover teenagers

Michael O. 
Rating:
3.0

Customer did not leave a comment.

Clayton S. 
Rating:
5.0

Worked well! No issues! Great service

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

Tim P. 
Rating:
5.0

Barb is very helpful and friendly! The truck was checked over before we left and all previous dings were already noted.

Con F. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

The young guy working there was very good..

chris V. 
Rating:
4.0

Friendly and helpful

Marcia T. 
Rating:
5.0

Customer did not leave a comment.

Frederick W. 
Rating:
3.0

The check in when we returned did not work. I tried 3 times to send info in the app and it never did let me finish.

Rachel A. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Thank you!!

Larry E. 
Rating:
5.0

Customer did not leave a comment.

Tracy W. 
Rating:
2.0

Make checking in after hours easier. When the app doesn't allow you to enter the info you request, pics, location etc. and you charge an extra day because you also didn't listen to the voice message left in the same day the trailer was returned. Questional policy follow up!

GUILLERMO G. 
Rating:
3.0

I was extremely displeased that my online reservation was meaningless. Its very sad that the actual pickup location was 40 miles from where I reserved the truck.

JAY H. 
Rating:
3.0

Customer did not leave a comment.

Elliot T. 
Rating:
2.0

Truck had blankets, and dolly, from previous renter, unsecured, and rolling around. Fortunately I was only moving a bed, so it didn't affect me, but still. I also have yet to recieve a receipt, they didn't want to check it in when I got back, which is ok, I guess, but I figured I'd have my closing receipt by the next day. Just very unprofessional all around.

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

Wesley W. 
Rating:
5.0

Your online rental return application needs works. I have rented several trucks and trailers this year and never been able to successfully complete the return process. It always gets stuck on the page where you add a picture of the rental even though i have made all necessary selections (the “Continue” option remains greyed out). Please fix this as it causes undue stress in an otherwise pleasant experience.

Timothy C. 
Rating:
5.0

Good experience.

David R. 
Rating:
5.0

Great service as usual!

Nancy F. 
Rating:
5.0

Office person Anna - very professional. Lot person did a very thorough job!

FRANCIS A. 
Rating:
5.0

Don't charge me a cleaning fee on something that was cleaned

Jeff I. 
Rating:
4.0

Customer did not leave a comment.

Kris H. 
No reviews have been submitted for this location.

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