Customer Reviews for Advanced Property Maintenance
(U-Haul Neighborhood Dealer)

3,314 reviews

543 S Gilbert St   Castle Rock, CO 80104

(720) 439-2431

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8 am - 1 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(720) 439-2431

543 S Gilbert St
Castle Rock, CO 80104

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8 am - 1 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dean G. 
Rating:
5.0

This location closes at 4:00pm which is strange for a uhaul company. I was able to drop it off with no one there and call in the next day and do the check out over the phone. Also, the number listed is incorrect. They need to update their phone numbers.

RANDALL D. 
Rating:
5.0

Customer did not leave a comment.

ANA C. 
Rating:
5.0

The staff and person who helped us was awesome. He was professional and friendly.

Jared A. 
Rating:
5.0

Guy from Texas that worked with me was a good dude

Patrick G. 
Rating:
3.0

The drop off system did work, so IO did not have to deal with anyone, but to say it was clean and inviting is somewhat of an overstatement.

THOMAS T. 
Rating:
5.0

Convenient and quick

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

TANNER R. 
Rating:
5.0

Did not have moving pads I ordered.

DONALD K. 
Rating:
5.0

Get rid of the U Haul in highlands ranch on county line road. Never received a survey from here. This placed has the worst customer experience 9 stars rudest people ever.

denis F. 
Rating:
2.0

U-Haul rentals is a sideline for the business at this location and they didn't seem very organized. I was overcharged (U-Haul website said rental would be 2 days, I was charged for 4 days) because they didn't check the rental into the computer / billing system in a timely manner. . When I called the location directly they said they couldn't help with a refund. After a long delay dealing with the U-Haul Regional Manager I was refunded 1 day of rental charge.

Tom H. 
Rating:
4.0

Just frustrating to pick-up a vehicle 15 miles from your initial pick-up point.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Michele H. 
Rating:
5.0

Customer did not leave a comment.

JOE J. 
Rating:
5.0

Customer did not leave a comment.

Lyle M. 
Rating:
5.0

Employee was fast and friendly.

Tracy W. 
Rating:
5.0

I had the 5x8 trailer which was perfect. Pulled it with a Honda Ridgeline. Gas mileage not great but it towed straight and true.

James D. 
Rating:
5.0

Very fast, efficient, friendly and helpful.

David E. 
Rating:
5.0

Your pick up procedure is slow and clunky. Your people are classy and excellent. My experience after check in was awesome. Need to speed the process

Alan B. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
1.0

Got charged an extra day even though I didn't have the trailer cause they didn't check the trailer until after the cut off time . I turned it in at 9, and the cut off was 10. They checked the trailer in at 1:30.

John B. 
Rating:
5.0

It was such a positive experience to work with them. The representative, Cassie, was so professional and helpful. She thoroughly went through our procedures to rent the truck, kind, and made you feel genuinely comfortable through the process. We will certainly recommend this facility to all our friends and thank you for making it such a positive experience.

ADAM S. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Friendly and efficient!

Heather D. 
Rating:
1.0

You sent me to a dealer that is not open on Sunday, when there was one in the same town that was open. Consequently, I had to do the online check in which I HATE. Don't send people to dealers who are not open when there is an alternative.

Sheryl K. 
Rating:
3.0

The drop off location was an old, rundown-looking facility. It was after hours, so we didn't deal with anyone personally, so not going to judge anything based on that.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Theodore D. 
Rating:
5.0

Customer did not leave a comment.

SEAN S. 
Rating:
5.0

The cab of the truck needed to be swept or vacuumed.

Lyle M. 
Rating:
2.0

Reserved online for 11:30 am pickup. Had to wait 20 min. because office was closed for lunch. I returned the trailer early on the same day. The next morning still had not received a receipt. Had to call you and found out the equipment was never checked in by the staff at the rental location. Called them but then do not answer. Called you and a few hours later I did get my receipt.

David K. 
Rating:
5.0

Could not have gone smoother!

BRIAN H. 
Rating:
3.0

Truck had a battery problem and had to be jumped both mornings during rental period. It was not clean or full of fuel. They did not have the moving blankets requested. Location was a 45 minute drive from moving location

Donald B. 
Rating:
3.0

Truck bounced so bad when driving that most of my possessions were thrown all over the back and destroyed many expensive items and it was supposably a new truck. Will never rent another truck from U-Haul, will go with a Penske truck from now on. I am hoping the insurance I bought will help with the desroyed items but not really depending on it covering anything. So overall I would say it was a very bad experience renting from U-Haul. Devon Houseman.

Devon H. 
Rating:
4.0

Customer did not leave a comment.

Christohper B. 
Rating:
4.0

Customer did not leave a comment.

JOEY M. 
Rating:
5.0

the car hauler is awesome, study reliable and rides super smooth.

bennett D. 
Rating:
5.0

The two young men who worked there were very accomodating - even stayed open a few minutes late since we were late to arrive for our reservation!! Much appreciated!

Jan L. 
Rating:
4.0

Customer did not leave a comment.

COLLIN B. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
4.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca V. 
Rating:
5.0

Customer did not leave a comment.

THOMAS J. 
Rating:
5.0

They young man that helped me was so kind and extremely helpful.

Heather G. 
Rating:
5.0

The young lady who helped us was very nice and very helpful. It was greatly appreciated

RONALD GUSTAVE I. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Super friendly staff. Great experience.

Dean H. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

I understand the labor issues you faced, Staff did an excellent job!

Karen K. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

Gregg S. 
Rating:
2.0

Was scheduled to pick up 26ft truck however after driving the truck down the highway a few miles it was un-drivable. The truck kept lurching forward causing the seat to pound so hard that my back hurt. Definitely not road worthy. I ended up renting a 20 foot truck as it was the only truck available for a one way rental. As a result I ended up having to pull a u box behind the truck for the extra space. 30 miles outside of Sante Fe the u box had a flat tire. Waited 3.5 hours for roadside assistance. Overall a horrible move. The staff at the location were friendly.

JANICE T. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
2.0

Customer did not leave a comment.

Jeremy G. 
Rating:
2.0

Didn't put the hitch on the ball all the way. Got onto the interstate and lost the trailer from the hitch. Caused damage to my truck, almost striking other vehicles on the interstate.

Cody J. 
Rating:
3.0

I was charged foe Safe Tow coverage which I had declined both at time of reservation and upon pick up of trailer.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

NIKOLAS R. 
Rating:
5.0

Customer did not leave a comment.

NANCY N. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

The right hood down for the tire strap keep coming loses and I had to buy tie down

Alexander G. 
Rating:
5.0

Customer did not leave a comment.

Rex E. 
Rating:
5.0

Customer did not leave a comment.

Brendon Y. 
Rating:
5.0

Customer did not leave a comment.

Barbara L. 
Rating:
5.0

Customer did not leave a comment.

JELENA O. 
Rating:
1.0

Honor your reservation.

EMILY B. 
Rating:
4.0

The staff were super helpful!

MARA W. 
Rating:
5.0

Excellent, timely return, helpful staff. Even got recommendations for local food!

Dennis B. 
Rating:
5.0

Everything was fast and efficient. No surprises.

Jill R. 
Rating:
5.0

Great service, I've used this location before

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

Juan T. 
Rating:
4.0

Customer did not leave a comment.

James W J. 
Rating:
2.0

Needed furniture pads...they were guaranteed on reservation but none available so I had to spend $90 to buy new supplies...lost my trust

William M. 
Rating:
3.0

Customer did not leave a comment.

Domonick W. 
Rating:
5.0

Customer did not leave a comment.

Louis M. 
Rating:
5.0

Smooth and easy transaction. Thank you.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Troy K. 
Rating:
5.0

Customer did not leave a comment.

LESLEE B. 
Rating:
5.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

JASON P. 
Rating:
5.0

Customer did not leave a comment.

Jamie T. 
Rating:
5.0

Was a great location to pick up the trailer. Knowledgeable people and got me on the roadie a timely manner!

NICHOL G. 
Rating:
5.0

Great service, easy to do business here, great customer service.

RODNEY JESS W. 
Rating:
5.0

Customer did not leave a comment.

CA S. 
Rating:
5.0

Staff was super friendly and I got thru the process quickly.

Sarah R. 
Rating:
5.0

The staff was friendly when I checked in. The 10ft truck I rented was clean and got the move done. I had a problem with the app on the return (not the staff's fault) but on the next day the staff helped me with the return and everything was handled very professionally. Overall great experience. Would recommend.

Robert F. 
Rating:
5.0

Location and people there were great ... however, the UHaul website is atrocious. I'll likely not use UHaul again if I have to use the site.

Todd W. 
Rating:
2.0

Don't redirect people 45 minutes out o their damn way to a dingy little shop that will be 30 minutes late getting your truck ready so you can spend a couple minutes listening to some harpy misunderstand what HIPPA is and rant about "freedumb"

Robert P. 
Rating:
2.0

Customer did not leave a comment.

Darren M. 
Rating:
3.0

My app would not work for me with the 24/7 truck shared either during pick up or drop off. It was extr frustrating.

lisa W. 
Rating:
3.0

Dropped off rental truck 3 days early and was charged a $20 after hours drop off…? Will not recommend this location.

John C. 
Rating:
3.0

Dropped off moving truck 3 days early and was charged a $20 after hours fee….?

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
5.0

Keep doing what you are doing

Dale M. 
Rating:
2.0

I was never told about an after hours fee and when I called to ask for it to be refunded since I was never Told about it I never received a response back unprofessional poor management skills if you're looking for customer service this is not a place to go

Michael S. 
Rating:
5.0

Customer did not leave a comment.

RANDALL F. 
Rating:
4.0

Customer did not leave a comment.

John V. 
No reviews have been submitted for this location.

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